HAPPY EMPLOYEES MEANS HAPPY CUSTOMER as they pass this enthusiasm to the customers as well. A study has shown that happy employees are up to 20% more productive than unhappy employees.
However, a recent Forrester report has found that the devices workers use every day defines how they actually feel about their jobs. Inefficient and outdated technologies like complex phone systems and frustrating software stand in the way of job satisfaction.
So what is the solution to this? How to get rid of these outdated technologies and keep your employees happy?
We all know that communication is a critical part of every business. Your employees need a secure way to communicate with customers, contact prospective clients and conduct business. A Cloud-based virtual phone system is that technology that will help you get all under one roof.
So why a Virtual Phone system?
The virtual Phone system has its stem rooted on the internet, which enables you and your employees to take calls anytime, anywhere using a laptop or a smart device. They provide flexibility, mobility, and robust features that were not possible before, without making big holes in your pocket.
They are equipped with high threshold security, carrier-grade reliability, and the call clarity is just outstanding. This is accompanied by the nimbleness of modern services such as unlimited calling, conferencing, texting, mobility choices, frequent upgrades.
The Virtual Phone System will make employees life easier in the following way:
Breakaway from the office
Remote employment is the most trending thing since 2018. It’s like a win-win situation for both employees as well as employers.
The workplace is changing constantly where the versatile virtual phone system can be a boon allowing several people who work in different offices-even different states or countries while sharing the same business phone number. You no longer have to waste time, energy and resources in establishing a local presence for all your employees to work together. Each and every employee will have the freedom to work wherever they feel most productive- it can be a coffee house, a beach, a library or on their comfortable couch at home.
Long story short, Increased productivity, reduced overheads are some of the benefits a company enjoy, at the same time the workers rejoice in a comfortable and stress-free environment which is full of freedom and flexibility
Always Stay Connected- doesn’t matter where you go
The good news is that you no longer have to stick to your desk and continuously stare at the office phone System waiting for it to ring.
Even if the customers make a call that rings your office Phone system your employees can reply to it no matter where they are in the world. When you are moving people want to hear and not just received a mail-in fact, 80% of the communication with the customers happens over the phone. By listening to the customers, your employees can actually know what they feel and this kind of feedback ensures that the correct techniques are being used to meet the customer demands.
In this era that is ruled by millennials, giving your employees to work on the go can increase the productivity of your team. “Voicemail” is that extra functionality that will give your employees the flexibility to retrieve the customer’s call wherever they are and at any time of the day.
As soon as you answer the phone it goes on hold, meanwhile, you can decide whether you want to receive the call, redirect it to another employee or send it to the voicemail. And the best part is that the caller will not even have a little hint that they were on hold.
This means you can go on a vacation and work for a few days from your beach house and direct all your business calls to another employee-all credit goes to a virtual phone number. Alternatively, you can ask your colleague to transfer you only the most important calls, thus allowing you to take the best advantage of your vacation.
Save your employees time that will be otherwise be wasted on unnecessary tasks
One of the most important benefits of using a Cloud-Based office phone system is that all of your employees will be sharing the same voice resources. It will allow your employees to transfer calls to one another. Just imagine how time-consuming it is for a worker to travel from one part of the office to another to answer a simple phone call. If you have a virtual Phone system installed you can easily take advantage of the call forwarding feature and forward the phone call to the right employees who can resolve the customer queries.
It’s good to be available for your customer but sometimes they just call to get some basic information about your business. In these, the IVR.auto attendant feature of the virtual Phone system can save much of an employee’s time. You don’t need an employee to man it so that it can run 24*7. All you need to do is create customized messages for your customers that cover the basic details about your business such as the working hours, business type, services, offers and discounts and everything you would like them to learn automatically.
Integrate other tools and systems into your Virtual phone system
Using a Virtual business phone number system you can integrate your customer’s data when they call, so customer representatives don’t have to spend their valuable time to pull up order dates, delivery status, etc. This will enable your employees to handle matters in one phone call rather than conducting detailed research on the customers and then call back.
Virtual Business Phone system is no less than a boon for employee and employers
In today’s modern world that is full of travel and unique work environments, you need to constantly stay in touch with your customers. This is where a virtual phone system can be the number one solution. Not only it will provide freedom to your employees to stay connected, but it will provide you with a multitude of options to stay connected. So buy a virtual Phone number system today and let your employees fall in love with you!