About Fexle

Established in 2013, Fexle Services is a one-stop destination to get the finest IT consulting and Enterprise solutions. They bring all kinds of web & mobile app development services built around IoT, AI, AR/VR, and other engineering methodologies. They are spread across different geographical locations; United States, Australia, Germany.

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How FEXLE Services Pvt. Ltd. Improved its ROI by 53%

Fexle Services Private Limited is a leading software consulting firm for SaaS services. They are dedicated to delivering quality-driven solutions including cloud computing, web development, and mobile app development to their global clients. Fexle operates in different geographical areas which created some sizable technological challenges with respect to communications.

CallHippo’s virtual business phone solution with advanced features has been highly effective to them. Their team saw a sudden increase in their productivity level and volume of leads from the time they started using CallHippo.

Case Study - CallHippo

Challenges:

FEXLE Services required CallHippo Telephony Solution for its commercial advantages and agility. They needed a system that enabled them for better lead conversions and unify connectivity across their company.

Fexle operates in different geographical areas which created some sizable technological challenges with respect to communications. Their telephone platforms were not linked, making communication difficult. Employees could not route calls between different locations and hence staying in touch with customers was an ongoing challenge. With the outdated software managers were not able to analyze and qualify leads. It was clear that they needed to find a replacement that unified their communication system that could support their ongoing activity and growth.

Solutions:

FEXLE has been using CallHippo for a few years now. Our solution has helped them to connect and communicate with their customers more effectively and efficiently, which has led them to save valuable man-hours which in turn resulted in improving their revenue.

With CallHippo, their sales team can now immediately get a holistic view of who is calling, what they need help with, and where they are to provide a fantastic experience for them. Having multiple products and features in the same software helped them to track, monitor and train their team.

CallHippo’s advanced call analytics feature has helped them to analyze and identify qualified prospects and build a better relationship with the customer. With Power dialer functionality there were able to save time and reach leads more efficiently.

Employees and the team lead of FEXLE loved the product and services offered. They can now take their devices as they work from home or hit the road and their numbers, tools and stored data with them. Better still, they can simply use the app instead.

Result :

  • Improved productivity by 27% using the forward-to-device feature.
  • Key insights from Call recording and analytics helped them in achieving a higher customer retention rate.
  • Power dialer saved 32% of time in a day.
  • Reduced setup, maintenance and man-hour costs helped improve ROI by 55%.
  • Ability to track missed calls with retrievable notifications.

The entire team at FEXLE Services found CallHippo’s solution to be highly effective. Their team saw a sudden increase in their productivity level and volume of leads by 40-50% from the time they started using CallHippo.

FEXLE Services Pvt Ltd is now able to reach out to more prospects while also reducing the overall communication costs.FEXLE Services Pvt Ltd is now able to reach out to more prospects while also reducing the overall communication costs.

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Published by Nishita

Last updated: June 11, 2021