KrispCall

Advanced Calling Software for An Enhanced Customer Experience

Best For : small to medium-sized businesses, enterprises, remote workers, international businesses, call centers and contact centers

Pricing:$18

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Top Features

KrispCall

Unified Callbox
Global Calling
Call Recording
Call Analytics
Auto Dialer
CRM Integration

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Other Users Choose

Callhippo

Power Dialer
Smart Switch
Global Connect
Reports & Analytics
Gamification
Multi-line Phone System

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What is KrispCall: An Overview

KrispCall is a cloud telephony system that offers advanced call management features to help startups and modern enterprises streamline communication processes, making it easier for teams to manage calls efficiently.

The advanced features offered by KrispCall include tracking and listening to call recordings. Supervisors can maintain accurate call records for training, quality assurance, and compliance purposes, thereby enhancing overall customer service quality.

Additionally, KrispCall can integrate with popular Customer Relationship Management (CRM) systems, enabling users to synchronize their communication efforts with existing workflows. This integration simplifies task management and boosts productivity by ensuring all customer interactions are recorded and managed within a single platform.

With KrispCall, businesses can instantly obtain toll-free, local, mobile, and national phone numbers in over 100 countries. Businesses can establish a local presence in multiple regions without setting up physical offices by using virtual numbers.

KrispCall Review

Positive

Based on most online KrispCall reviews, it helps streamline business communication with its feature-rich, user-friendly web and mobile apps.
There is one feature that is often most talked about: the ability to use WhatsApp with their virtual number. Also, as per numerous reviews, businesses are quite satisfied with calling and SMS rates; they consider them nominal compared to other players in the market.
The platform’s ability to manage calls from different regions with a single system empowers businesses to eliminate the need for multiple devices to run a contact center.
KrispCall comes with a real-time call listening feature that allows managers to monitor how their agents are interacting with clients, with the objective of improving the customer experience.
KrispCall is known for its excellent customer support; right from installation to any troubleshooting, they are ready to answer every minute query of their clients 24x7.

Negative

One of the biggest cons of KrispCall, as suggested by most customer reviews, is that it only offers Hubspot integration. Many believe that if they offer integration functionality with other top CRMs as well, that would be beneficial for their business.
Another drawback is that KrispCall does not provide call analytics reports beyond 24 hours. For those, businesses have to contact their technical support team. So, many advise KrispCall to have direct call analytics data update functionality directly in their systems and for longer durations, so evaluation of the performance of agents becomes more efficient.
Many reviews reported that the mobile app lacks many key features in comparison to its web app. This is a major drawback for those who manage business communication on the go.
As per several KrispCall reviews online, some users are dissatisfied with the billing of KrispCall; they reported disparities when canceling the subscription. Users also experienced that KrispCall’s support team was unhelpful in helping out with such issues.

KrispCall Pricing

KrispCall pricing plans are designed to accommodate businesses of all sizes, ensuring access to essential features for effective communication.

A. Basic Plan – $18/User/Month :- The basic plan includes a web app or web dialer, new lead alerts, call blocking, call monitoring, call forwarding, number porting, number sharing, and many more features.
This plan is recommended for small businesses, startups, and freelancers who are looking for essential calling features at a budget-friendly price.
B. Standard Plan – $42/User/Month :- The standard plan covers all the features of the basic plan, and in addition, it includes a web app or web dialer, tag-in dialer, call to cell phones or landlines, call recordings and storage (unlimited), call transfer, phone trees (IVR), API and Webhook access, and many more.
This plan is perfect for mid-size businesses that seek a comprehensive and scalable communication solution.
C. Enterprise Plan – Contact Sales:- The enterprise plan includes all the features of the standard plan; in addition, it comes with a tag-in callbox, DND for phone numbers, third-party app integration, developer support, a dedicated account manager, and much more.
This plan is particularly customized for the specific needs of large enterprises to make their call management tasks smooth and efficient.

Price Comparison

CallHippo comes with a flexible pricing range, including a free 10-day trial for its paid plan; therefore, it is a cost-effective choice. Have a look at the below-listed table comparing the pricing plans offered by these two leading virtual phone system providers:

Basic Plan

$15/ User/Month {Ideal for startups}

Standard Plan

$40/ User/Month {Ideal for small and mid-sized businesses}

Enterprise Plan

Contact Sales {Ideal for startups}

Basic Plan

$0/User/Month {Ideal for startups}

Starter Plan

$18/User/Month {Ideal for small teams}

Professional Plan

$30/User/Month {Ideal for large teams}

Free trial

10 days

KrispCall Features

1. Automated Attendants

KrispCall’s automated attendant feature allows users to have the option of setting up an attendant, which is automated to receive field calls and information in case employees are unavailable. Auto attendants also direct calls to the relevant departments based on their caller’s information via speech or through the dialpad.

2. Call Recording

KrispCall automatically records every inbound and outbound conversation directly into the system. Managers can listen to the recordings to better evaluate the performance of support agents. They can identify even minor issues and use them to effectively train their custom support team.

3. Session Routing

KrispCall comes with the advanced functionality of session routing, which involves routing every call to the most appropriate agent based on a number of factors. These factors may include time of day, IVR outcomes, skill-based routing, and customer priority. This session routing feature is integral to considerably cutting down on customer waiting times.

4. Concurrent Calling

To maximize the customer support center’s efficiency, KrispCall has concurrent calling functionality. It allows teams to receive a large or unlimited volume of calls simultaneously without having any impact on the quality of the call. This reduces the waiting period for customers.

5. Speech Analytics

KrispCall offers some degrees of speech analytics based on a set of keywords. This functionality helps organizations better understand their caller’s needs and concerns. The primary objective is to analyze data from speech analytics to take concrete actions that contribute to better customer satisfaction and customer experience levels.