Enthu AI Integration Feature
CallHippo instantly displays a customer’s Enthu contact history and information when a call is connected. Agents can use this information to personalize interactions and provide optimal service.
Save agents the inefficiency of switching between two applications by performing CallHippo's actions within Enthu AI. Enthu AI automatically flags the calls that should be prioritized for hearing by the QA teams, thus saving lots of call listening time. A 30 minutes call can be analyzed in less than a minute.
CallHippo’s automated workflows eliminate the need to manually enter data in two different systems. Save agents time by configuring certain CallHippo events and surface out critical call moments that can be used as starting parameters for coaching & training.
CallHippo automatically synchronizes contacts and activities between Enthu AI and CallHippo in real-time. When agents have the most up-to-date information, you can share feedback across teams and bookmark calls for internal hearing, which can better serve your customers’ needs.
Make Calls from Enthu AI
With this Integration, you can call directly from Enthu in a speedy way, and it can empower calling teams to speed up their call QA process by 10X.
Analyze your Calls
With Enthu AI, you can analyze all the calls that can help the team members to be more productive, focus on the areas which have been flagged, and improvements can be made with particular solutions.