CallHippo + BigCommerce Integration

Manage Your Sales & Support With Our BigCommerce Integration

Make & receive client calls seamlessly right from BigCommerce without switching applications. With CallHippo’s BigCommerce integration, you can now keep a tab on all your call activities directly from BigCommerce. Get all your call activities, texts, call recordings, and voicemails logged automatically under “Contacts and Deals”. Sign up with CallHippo to experience the benefits now!

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BigCommerce Integration Feature

Interaction
Personalize Every Interaction

CallHippo instantly displays a customer’s BigCommerce contact history and information when a call is connected. Agents can use this information to personalize interactions and provide optimal service.

Productivity
Boost Agent Productivity

Save agents the inefficiency of switching between two applications with the ability to perform CallHippo's actions within BigCommerce. Agents will be able to create activities and update notes without ever leaving BigCommerce.

Workflow
Streamline Agent Workflow

CallHippo’s automated workflows eliminate the need to manually enter data in two different systems. Save agents time by configuring certain CallHippo events to automatically trigger BigCommerce actions.

Data Synchronization
Data Synchronization

CallHippo automatically synchronizes contacts and activities, between BigCommerce and CallHippo in real-time. When agents have the most up-to-date information, they can better serve your customers’ needs.

Want to Integrate BigCommerce with CallHippo?

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Make Calls from BigCommerce

Use Click-to-Dial within BigCommerce to reach out faster and start talking right away. Track any assignment changes made via CallHippo directly in BigCommerce.

BigCommerce
BigCommerce

Track All Your Call Activities on BigCommerce

With BigCommerce integration, you can keep a tab on all your call activities directly from BigCommerce. All call logs, messages, and every other activity is tracked and automatically registered in the activity section of that particular contact.

Thus, it eliminates the need to swap between different windows.

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Published by Nishita

Last updated: October 26, 2021