Freshworks Integration Feature
CallHippo instantly displays a customer’s Freshworks contact history and information when a call is connected. Agents can use this information to personalize interactions and provide optimal service.
Save agents the inefficiency of switching between two applications with the ability to perform CallHippo's actions within Freshworks. Agents will be able to create activities and update notes without ever leaving Freshworks.
CallHippo’s automated workflows eliminate the need to manually enter data in two different systems. Save agents time by configuring certain CallHippo events to automatically trigger Freshworks’ actions.
CallHippo automatically synchronizes contacts and activities between Freshworks and CallHippo in real-time. When agents have the most up-to-date information, they can better serve your customers’ needs.
Make calls from Freshworks
Get a click-to-call button next to the phone numbers on Freshworks. Click it and call your leads and customers right from Freshworks.
Track all your call activities on Freshworks
With Freshworks integration, you can keep a tab on all your call activities directly from there. Thus, it eliminates swapping between different windows.