What is Number Masking?
Number masking, also known as call masking, is used by businesses to ensure that the privacy of their customers is maintained by facilitating them to connect with the business executive without revealing their personal numbers. Implementing a number masking solution keeps all the transactions strictly concealed on the platform to control the communication and prevent any possible frauds.
Watch this video to know more about this feature.
How Does Number Masking Work?
Once you are logged in to your CallHippo Web App, you will see the Number Masking in the settings option on the left-side panel. As number masking is an add-on feature, it can be enabled only through the admin account.
After number masking is activated, the admin can assign the agent’s name to whom number masking should be implemented. For example, Agent XYZ has been assigned with the number masking feature, then all the contacts in that particular agent’s dashboard will be masked in this manner 98xxxxxx08. He/she will not be able to view the contact number of the customer in any of the dashboards such as outgoing or incoming calls, call logs, saved contacts.
Privacy is paramount, and that’s why masking phone numbers to anonymize voice calls can protect you and your customers while keeping personal numbers safe.Click here to view the step by step user guide to activate Number Masking.
Benefits of Number Masking :
Boost long-term loyalty among customers by ensuring their privacy is maintained and enhance their experience with CallHippo’s number masking solution.
Safeguard customers’ privacy
TCustomer’s details are protected across interactions as numbers are masked (For example +91 98xxxxxx08) in our dialer with end-to-end encryption.
Native fraud protection
Prevent users from engaging in private communication outside your platform, reducing the possibility of lost revenue, and ensuring customers do not need to share their personal numbers.
Masked user dashboards
Maintain customer privacy and anonymity with access privileges. Get complete control of data abstraction with masked numbers in dashboards, call history, reports, call recordings and real-time monitoring.
Monitor call volume and communications between rider and driver with session-based reporting built into the API.