Number Masking Solution
Safeguard customer data, secure trust, and build a reliable presence.
What is number masking?
Also called call masking, number masking solutions help businesses secure customer data by masking their personal details from customer support agents and executives. Customers do not have to worry about their security and privacy of sensitive information while contacting a business for support and assistance. Doing so helps businesses demonstrate their commitment to customer service and forge a sense of credibility and reliability among them.
Benefits Of Number Masking For Business
From ensuring the privacy of customer data to building trust and securing customer confidence, call masking solutions offer a broad array of benefits to businesses. Here is why number masking is important for businesses.
Enhances Caller Privacy
Number masking solution helps ensure caller privacy by connecting them to agents and executives without disclosing their personal numbers or other sensitive data.
Secure Customer Confidence
Call masking solutions help businesses secure customer trust and confidence, particularly among those who are concerned more about their privacy and security.
Regulatory Compliance
Number masking helps businesses comply with various stringent regulations that have become the norm for data security and protection of sensitive personal information.
Native Fraud Protection
As number masking solution protects customer’s phone numbers and other information, they cannot engage in private communication outside the business premises which in turn helps prevent fraud.
Masked Dashboards
Businesses can leverage number masking solutions to set custom user controls. Agents can gain an abstract view of call history, reports, call recordings, etc. on the maskable dashboards.
Robust Call Analytics
Though the numbers are masked to promote privacy, businesses can still monitor, track, and analyze customer data allowing them to derive powerful insights and analytics for corrective actions.
Start your Free Trial today
From number buying to inviting your users to making your first call, all it takes to set up your virtual phone system is 3 minutes.
- Buy Numbers
- Add Users
- Start Calling
- Track Calls
Pricing
Ideal for Bulk Calling for Sales, Support and Call Center Teams
Basic
- Unlimited Users (Pay only for number)
- Click To Dial
- Global Connect
- Teams
- Voicemail
- SMS
- SMS Templates
- MMS
- Smart Switch
- Last Called By
- Forward-to-device
Bronze
- Everything in Basic +
- Free Number1
- Voicemail
- Shared Inbox
- Skill Based Call Routing
- Webhook
- Paid Call Recording
- Target Vs Achievement
- Campaign Management
- Everything in Bronze +
- Role based access control
- Free Call Recording
- IVR
- Live Call
- Call Queuing
- User Working Hours
- Call Reminder
- After Call Work
- Call Cascading
- Holiday Routing
- Feedback for Calls
- Gamification
- Call Tagging
- Call Disposition
- Pause-Resume Recording
Platinum
- Everything in Silver +
- Power Dialer
- Predictive Dialer
- Speed to Dial
- Voice Broadcasting
- Multi-level IVR
- Multiple Level Call Transfer
- Conference Calling
- Call Barging
- Route to External Number
- Single Sign On
- DID Group
- Call Whisper
- Intelligent Reports/Analytics
- Reports via Email
- Automatic Machine Detection
- Compliance Call Recording
- Google Drive, AWS S3 Integration
- Embedded Dialer Integration
- Smart DID Routing
- Auto Rotate
Ideal for Businesses to support their Customers and not for Bulk Calling
Basic
- Unlimited Users (Pay only for number)
- Click To Dial
- Global Connect
- Teams
- Voicemail
- SMS/Text messages
- SMS Templates
- MMS
- Smart Switch
- Last Called By
Starter
- Everything in Basic +
- 1000 calling minutes within US/CAD
- 1 Standard Number Free
- Free SMS/ Text messages
- Multi Lingual IVR
- 2FA
- User Working Hours
- Business Hours
- Ring All Devices
- 1-year Call Records
- Basic Report Analytics
- Forward-to-device
- Shared Inbox
- Feedback for Calls
- Everything in Starter +
- Unlimited calling minutes within US/CAD
- Call Recordings
- Intelligent Reports/Analytics
- Country Blocking
- Call Tagging
- Email notification for Voicemail
- Reports Via Email
- Call Notes & Ratings
- Lifetime Call Records
- Advance Report Analytics
- Role based access control
- IVR
- Live Call
- Call Reminder
- After Call Work
- Holiday Routing
- Gamification
- Pause-Resume Recording
Ultimate
- Everything in Professional +
- Unlimited calling minutes within US/CAD
- Call Blocking
- Call Cascading
- Custom Greetings
- Audit Logs
- Webhook
- Dedicated Account Manager
- Personalized Onboarding
- Phone Support
- 24*7 Support
- Advanced Integrations
- Custom Integrations
- Annual Business Review
- Auto Rotate
- Multi-level IVR
- Multiple Level Call Transfer
- Conference Calling
- Call Barging
- Single Sign On
- Call Tagging
- Call Disposition
- DID Group
- Call Whisper
- Compliance Call Recording
- Embedded Dialer Integration
- Smart DID Routing
Frequently Asked Question
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Yes, CallHippo allows businesses to customize their number masking and set user privileges and access controls. Businesses can determine the accessibility rights, privileges, and limits of each agent on the phone system.
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Yes, in most cases. Today, there are stringent regulations regarding data privacy and customer safety. In that case, a number masking solution helps businesses prevent security breaches and fraudulent activities. So, it is legal in most jurisdictions. However, it is important to use the number masking app for legal and ethical purposes only.
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On CallHippo, the admin decides the user control and agents to whom customer phone numbers must be masked. If an agent’s access rights have number masking on, then all the calls routed to that number will be masked in this format- 09xxxxxxxxxx98. This way, number masking helps secure customer data from unauthorized access.
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Yes, a number masking app protects customers’ phone numbers while an agent handles outgoing or incoming calls to ensure the safety and privacy of personal information.