Number Masking

Ensure privacy with Number Masking. Protect caller identities by displaying a different number, making communication secure.

Safeguard your personal phone numbers
Maintain privacy while reaching out to customers
Enhance security and prevent unwanted calls
Ensure confidentiality in business transactions

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What is number masking?

Also called call masking, number masking solutions help businesses secure customer data by masking their personal details from customer support agents and executives. Customers do not have to worry about their security and privacy of sensitive information while contacting a business for support and assistance. Doing so helps businesses demonstrate their commitment to customer service and forge a sense of credibility and reliability among them.

Benefits Of Number Masking For Business

From ensuring the privacy of customer data to building trust and securing customer confidence, call masking solutions offer a broad array of benefits to businesses. Here is why number masking is important for businesses.

Enhances Caller Privacy

Number masking solution helps ensure caller privacy by connecting them to agents and executives without disclosing their personal numbers or other sensitive data.

Secure Customer Confidence

Call masking solutions help businesses secure customer trust and confidence, particularly among those who are concerned more about their privacy and security.

Regulatory Compliance

Number masking helps businesses comply with various stringent regulations that have become the norm for data security and protection of sensitive personal information.

Native Fraud Protection

As number masking solution protects customer’s phone numbers and other information, they cannot engage in private communication outside the business premises which in turn helps prevent fraud.

Masked Dashboards

Businesses can leverage number masking solutions to set custom user controls. Agents can gain an abstract view of call history, reports, call recordings, etc. on the maskable dashboards.

Robust Call Analytics

Though the numbers are masked to promote privacy, businesses can still monitor, track, and analyze customer data allowing them to derive powerful insights and analytics for corrective actions.

Integrate with Your Preferred Apps

Integrate all the necessary tools from the CallHippo App Marketplace to further streamline your communication processes.

How Does Call Masking Work?

Here’s how number masking works with CallHippo:

Step 1: Admin sets up user control

The admin decides which agents should have mask phone numbers. This is done by configuring the agents’ access rights in the CallHippo system.

Step 2: Call routed with masking

When a call is routed to an agent whose access rights have number masking enabled, the customer’s phone number is masked in the format 09xxxxxxxxxx98.

Step 3: Call connection established

The agent makes a call to the customer, but instead of viewing the whole number, they only see the masked version.

Step 4: Customer’s number secured

The masking ensures that the customer’s phone number is secure, protecting it from unauthorized access by the agent or anyone else. This helps in maintaining customer privacy and data security.