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Post-Call Surveys

Get instant customer feedback and enhance your service quality.

What are post-call surveys?

Post-call surveys refer to the feedback forms and questionnaires sent by businesses to the customer automatically right after their call through email, SMS, etc. Customers can respond and rate the quality of service through basic questions. The real-time feedback helps businesses gauge agent performance instantly, make required changes to the approach, put forth corrective actions, and deliver consistent service quality.

Benefits of Post-call Surveys For Business

From helping businesses measure customer service quality to instilling confidence in the brand, post-call surveys offer a wide range of benefits to businesses. Here is why post-call surveys are important for businesses.

Gain Customer Experience Insights

Post-call surveys are a direct reflection of customer feedback and thoughts about service quality. Businesses can draw real-time insights into customer satisfaction.

Make Informed Decisions

As after-call surveys offer interesting insights into customer service quality, behavior, and expectations, businesses can make informed decisions and take corrective actions.

Boost Customer Retention Rates

Post-call surveys are a demonstration of business commitment to customer service. When customers are heard, and their feedback is valued, it helps build a positive relationship and improve retention rates.

Customizable Surveys

On CallHippo, everything from forms and questions to the mode of survey and schedule timing can be customized. Businesses can use post-call surveys to collect feedback across multiple channels.

Performance Evaluation

Businesses can evaluate agent performance and customer satisfaction through after-call surveys. They can derive data on key metrics like first-contact resolution rates, overall customer satisfaction, etc.

Gain Competitive Edge

Businesses that actively collect feedback spot trends in changing customer behavior early on. Their commitment to customer service puts them way ahead of other competitors.

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Pricing

Ideal for Bulk Calling for Sales, Support and Call Center Teams

Basic

$0
Per user/Month
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For Startups

  • Unlimited Users (Pay only for number)
  • Click To Dial
  • Global Connect
  • Teams
  • Voicemail
  • SMS
  • MMS
  • Smart Switch
  • Last Called By
  • Forward-to-device

Bronze

$16
Per user/Month
10 Days Free Trial

Ideal For Small Team

  • Everything in Basic +
  • Free Number1
  • Voicemail
  • Shared Inbox
  • Skill Based Call Routing
  • Webhook
  • Paid Call Recording
  • Target Vs Achievement
  • Campaign Management

Silver

$24
Per user/Month
10 Days Free Trial

For Fast Growing Team

  • Everything in Bronze +
  • Role based access control
  • Free Call Recording
  • IVR
  • Live Call
  • Call Queuing
  • User Working Hours
  • Call Reminder
  • After Call Work
  • Call Cascading
  • Holiday Routing
  • Feedback for Calls
  • Gamification
  • Call Tagging
  • Call Disposition
  • Pause-Resume Recording

Platinum

$40
Per user/Month
10 Days Free Trial

For Larger Team

  • Everything in Silver +
  • Power Dialer
  • Predictive Dialer
  • Speed to Dial
  • Voice Broadcasting
  • Multi-level IVR
  • Multiple Level Call Transfer
  • Conference Calling
  • Call Barging
  • Route to External Number
  • Forward to Multiple Device
  • Single Sign On
  • DID Group
  • Call Whisper
  • Intelligent Reports/Analytics
  • Reports via Email
  • Automatic Machine Detection
  • Compliance Call Recording
  • Google Drive, AWS S3 Integration
  • Embedded Dialer Integration
  • Smart DID Routing
  • Auto Rotate

Ideal for Businesses to support their Customers and not for Bulk Calling

Basic

$0
Per user/Month
  • Unlimited Users (Pay only for number)
  • Click To Dial
  • Global Connect
  • Teams
  • Voicemail
  • SMS/Text messages
  • MMS
  • Smart Switch
  • Last Called By

Starter

$18
Per user/Month
  • Everything in Basic +
  • 1000 calling minutes within US/CAD
  • 1 Standard Number Free
  • Free SMS/ Text messages
  • Multi Lingual IVR
  • 2FA
  • User Working Hours
  • Business Hours
  • Ring All Devices
  • 1-year Call Records
  • Basic Report Analytics
  • Forward-to-device
  • Shared Inbox
  • Feedback for Calls

Professional

$30
Per user/Month
  • Everything in Starter +
  • Unlimited calling minutes within US/CAD
  • Call Recordings
  • Intelligent Reports/Analytics
  • Country Blocking
  • Call Tagging
  • Email notification for Voicemail
  • Reports Via Email
  • Call Notes & Ratings
  • Lifetime Call Records
  • Advance Report Analytics
  • Role based access control
  • IVR
  • Live Call
  • Call Reminder
  • After Call Work
  • Holiday Routing
  • Gamification
  • Pause-Resume Recording

Ultimate

$42
Per user/Month
  • Everything in Professional +
  • Unlimited calling minutes within US/CAD
  • Call Blocking
  • Call Cascading
  • Custom Greetings
  • Audit Logs
  • Webhook
  • Dedicated Account Manager
  • Personalized Onboarding
  • Phone Support
  • 24*7 Support
  • Advanced Integrations
  • Custom Integrations
  • Annual Business Review
  • Auto Rotate
  • Multi-level IVR
  • Multiple Level Call Transfer
  • Conference Calling
  • Call Barging
  • Single Sign On
  • Call Tagging
  • Call Disposition
  • DID Group
  • Call Whisper
  • Compliance Call Recording
  • Embedded Dialer Integration
  • Smart DID Routing

Frequently Asked Question

  • Phone call survey is a popular method of collecting customer feedback. During the survey call, the IVR or agent asks a set of questions to the customer and the responses are recorded for measuring agent performance and customer satisfaction.

  • After-call surveys help businesses gauge real-time feedback, take corrective actions, and promote data-driven decisions. They are a demonstration of real customer commitment and as businesses get to spot trends before others, post-call surveys help gain a leading edge.

  • Yes, CallHippo allows businesses to customize the questions as per their requirements. This helps customize the metrics, weed out bias, and document accurate responses.

  • No! On CallHippo, the post-call survey feature is a part of its standard subscription plans and you do not have to pay extra to avail of the feature on your customer support system.

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