Keep Track Of All Customer Related Information With Shared Inbox

Help your team keep track of all your call records, voice mail, and customer feedback.

Make direct calls without the hassle of switching tabs to find call details. Address customer issues faster and efficiently.

call-tracking

Keep sales and support teams connected

Real-time optimization

Ensure call quality and reliability

Dynamic number insertion

Real-time collaboration

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What is Shared Inbox?

A shared inbox will help you maintain clear visibility of call activity across the team.

It will help you keep track of all calls and voicemails, help you derive key insights, and streamline your processes.

By tracking and sorting all these details, you can make changes to your sales and marketing strategy. Moreover, you can also decide on the specific channels for marketing campaigns, including paid ads and other offline methods.

Shared inbox will help you:

  • Create a teamwide to-do list and archive tasks
  • Keep track of all calls and get customer feedback
  • Foster team collaboration and increase visibility

Benefits Of Using Shared Inbox For Your Business

There are several benefits associated with using a shared inbox.

1. Faster Complaint Resolution :

Using this tool, you no longer need to switch tabs to look for customer details and voicemails. Hence, you can use this data to improve business performance and conversion rates.

2. Better Caller Experience :

You can also choose to route calls to sales or support teams directly. This will help you improve the caller experience and provide an extraordinary customer experience.

More Features

CallHippo Feature - Power Dialer
Power Dialer

Deliver your daily calling commitments like a pro with CallHippo’s super-efficient Power Dialer function.

CallHippo Feature - Smart Switch
Smart Switch

Multiple telephony providers before placing a call. You can now safely bid adieu to all your call connectivity issues.

CallHippo Feature - Global Connect
Global Connect

Global Connect helps you know the right time to call your international clients.

CallHippo Feature - Smart Call Forwarding
Smart Call Forwarding

Each user can choose to have calls forwarded to several phones, to remain reachable even on-the-go.

CallHippo Feature - Call Transfer
Call Transfer

The Call Transfer feature allows you to redirect a connected call from your phone number to a team member.

CallHippo Feature - Call Conference
Call Conference

It’s a feature that will enable you to add a third person to your two-way call and turn it into a 3-way conference.

CallHippo Feature - Call Queuing
Call Queuing

A Call Queue places incoming call in a line when the agent is busy attending other customers.

CallHippo Feature - Call Barging
Call Barging

Call Barging is when a supervisor who is silently monitoring the call decides to enter the conference bridge.

CallHippo Feature - Call Recording
Call Recording

Record every call on each of your numbers to better monitor your performance as a team.

CallHippo Feature - Voice Mail
Voice Mail

Receive voicemails by email in your inbox. Play them directly from your email.

CallHippo Feature - Call Analytics
Call Analytics

Track your phone support performance. Measure the % of missed calls, call load of each teammate, etc.

CallHippo Feature - On Hold Music
On Hold Music

On Hold Music from CallHippo is a great way to keep your callers happy and engaged while on hold or upload your own custom music.

Improve Employee Efficiency and Business Outcomes

CallHippo provides much more than shared inboxes. It is the best gift you can give your sales wizards. It helps you improve business outcomes, and customize caller experience for better conversion rates. CH makes you have it all!

What’s more?

You can now help your sales wizards complete targets and earn some cool badges. With badges like “Ultimate Champion” and “Sharpshooter,” driving your team towards excellence is a lot easier now!

Moreover, you can also generate reports as and when needed to keep track of all the calling related activities.

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Published by Nishita

Last updated: October 27, 2021