Maximize Productivity with CallHippo’s Target vs. Achievement Feature
Utilize the potential of your team effortlessly with the Target vs. Achievement feature, offering real-time performance monitoring and personalized goal setting.
- Set personalized goals based on experience and competence
- Track individual or team performance instantly to identify progress
- Identify flaws in workflow through real-time data analysis
- Boost productivity with personalized support for underperformers
What Is the Purpose of the Target vs. Achievement Feature?
The purpose of introducing this innovative and unique feature that none other than CallHippo provides is to eliminate the need to manually compare target and achievement, make efficient use of data, and enable managers to gain insights into their team’s productivity with a single click. Thanks to this feature, managers will now be able to access real-time information about how each employee is performing their duties.
Later, based on the results, they can take immediate corrective measures if necessary. For example, if a manager learns that some of their employees are falling far short of their targets, they can identify the cause of the problem and fix it as soon as possible. At the same time, the manager can share the modus operandi or approach followed by the employees who have excelled and achieved the goals, with the rest of the team.
What Are The Key Benefits of Target Vs Achievement Feature?
The Target vs. Achievement feature provides numerous benefits to managers as well as the organization as a whole. Three of the most important benefits of this feature are:
- Allow you to create employee-specific targets.
- Let you conduct real-time performance evaluations, and
- Help you identify flaws in the strategy or workflow.
Let’s understand how.
1. Set Employee-Specific Goals
With this feature, you can set personalized targets for each employee. This allows you to set different goals for novice and experienced employees, ensuring that work is allocated to each employee based on their experience and competence.
2. Real-Time Performance Evaluation
The Target vs. Achievement feature allows you to track individual or team performance in real-time.
You can determine which employees are progressing toward the goal with the desired speed and which ones are lagging.
3. Help You Find Flaws
The real-time data and report analysis of target vs. achievement will allow you to identify and fill gaps in your approach. For example, you can determine whether your employees require any specific training, or whether the workflow needs to be overhauled.
What Metrics Can Be Calculated Using the Target vs. Achievement Feature?
CallHippo’s unique Target Vs. Achievement feature allows you to track and measure several different metrics such as call target, login hours, and talk time, among others. Moreover, you can define individual targets for each employee and edit them as needed.
For example, for senior employees, you can set 10 calls per day, whereas for new recruits, you can set it to 6-7. Similarly, you can specify login hours and talk time as well. At the end of the month, or after a period, you can extract the data and evaluate whether or not employees met their respective targets.
If you find that several employees have met their targets, you may raise their targets for the next month. While for underperforming employees, you can arrange for training and consultation programs to help them improve their performance.
Integrate all the necessary tools from the CallHippo App Marketplace to further streamline your communication processes.
Pricing
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Calling
- 1 Free Phone Number
Get a dedicated standard phone number for each team member at no extra cost. Share numbers across multiple users for collaborative calling.
- Voicemail
- Click to Dial
- Business Hours
Define operating hours for each number to route calls appropriately.
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Messaging - SMS (Text messages) & MMS
- WhatsApp Business API
Platform- 2FA
Add an extra security layer by requiring a verification code in addition to your password.
- Desktop & Mobile Apps
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Calling
- Unlimited Minutes (Includes Both Landline & Mobile Calling)
Shared pool of free calling minutes for your entire team. Valid for manual dialing to standard US/Canada numbers only.
- Forward to Device Automatically route incoming calls to your mobile or alternative device to never miss calls.
- Ring All Devices Ring simultaneously on all your logged-in devices (desktop, mobile, browser) for every call.
- AI Global Connect View caller's timezone before dialing to reach contacts at optimal times.
- Country Blocking Restrict outbound calls to specific countries to prevent unauthorized international dialing.
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Messaging
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100 SMS (Text Messages)
Standard A2P charges apply.
- SMS Templates Create and save message templates for one-click texting with consistent communication.
- Free Omnichannel Inbox
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Analytics
- Basic Report Analytics
- Call Logs (1 month) Access detailed records of all calls including duration, outcome, recordings, and participant information.
- Audit Logs Track all account changes and user actions for security, compliance, and accountability.
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Integrations
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ZZapierSSlack50+WWebhook
Popular
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Calling
- Unlimited Minutes (Includes Both Landline & Mobile Calling)
Shared pool of free calling minutes for your entire team. Valid for manual dialing to standard US/Canada numbers only.
- Call Recordings Record and store calls for quality monitoring, training, and compliance.
- Multilingual IVR Offer IVR menu options in multiple languages to serve diverse customer bases.
- Call Distribution (Cascading) Route calls to agents in a priority sequence until someone answers.
- Custom Greetings Upload personalized welcome messages for callers to hear when they reach your number.
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Messaging
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500 SMS (Text Messages)
Standard A2P charges apply.
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Analytics
- Reports / Analytics Get detailed insights and summarized analytics on team's calling performance.
- AI Voicemail Transcription Automatically convert voicemail audio to text for faster message review.
- Call Logs (Lifetime)
- Role Based Access Control Assign specific roles with tailored permissions to control what each user can view and manage.
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Integrations
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HHubSpotSSalesforcePPipedrive50+ZZoho
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Calling
- Smart DID Routing Automatically routes calls to the best available agent based on real-time data.
- Multilevel IVR Create multi-step phone menus to route callers to the right department or person automatically.
- Call Blocking Block unwanted callers and spam numbers to keep your team focused on quality conversations.
- Holiday Routing Configure special call handling and greetings for holidays and non-business days.
- CRM-Based VIP Routing Route calls automatically to the correct contact/lead owner based on CRM information.
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Messaging
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1000 SMS (Text Messages)
Standard A2P charges apply.
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Enterprise
- Single Sign-On (SSO) Log in once to access CallHippo and all integrated tools with your company credentials.
- Custom Integrations Build advanced integrations with your systems—add click-to-call anywhere, sync call data with custom logic, and create workflows specific to your business.
- Dedicated Account Manager Resolve account queries efficiently with dedicated account manager.
- Personalized Onboarding Experience personalized onboarding for a tailored start.
- 24×7 & Phone Support
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Integrations
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HHubSpotSSalesforceZZoho50+ZZendesk
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