Maximize Productivity with CallHippo's Target vs. Achievement Feature
Utilize the potential of your team effortlessly with the Target vs. Achievement feature, offering real-time performance monitoring and personalized goal setting.
- Set personalized goals based on experience and competence
- Track individual or team performance instantly to identify progress
- Identify flaws in workflow through real-time data analysis
- Boost productivity with personalized support for underperformers
What Is the Purpose of the Target vs. Achievement Feature?
The purpose of introducing this innovative and unique feature that none other than CallHippo provides is to eliminate the need to manually compare target and achievement, make efficient use of data, and enable managers to gain insights into their team’s productivity with a single click. Thanks to this feature, managers will now be able to access real-time information about how each employee is performing their duties.
Later, based on the results, they can take immediate corrective measures if necessary. For example, if a manager learns that some of their employees are falling far short of their targets, they can identify the cause of the problem and fix it as soon as possible. At the same time, the manager can share the modus operandi or approach followed by the employees who have excelled and achieved the goals, with the rest of the team.
What Are The Key Benefits of Target Vs Achievement Feature?
The Target vs. Achievement feature provides numerous benefits to managers as well as the organization as a whole. Three of the most important benefits of this feature are:
- Allow you to create employee-specific targets.
- Let you conduct real-time performance evaluations, and
- Help you identify flaws in the strategy or workflow.
Let’s understand how.
1. Set Employee-Specific Goals
With this feature, you can set personalized targets for each employee. This allows you to set different goals for novice and experienced employees, ensuring that work is allocated to each employee based on their experience and competence.
2. Real-Time Performance Evaluation
The Target vs. Achievement feature allows you to track individual or team performance in real-time.
You can determine which employees are progressing toward the goal with the desired speed and which ones are lagging.
3. Help You Find Flaws
The real-time data and report analysis of target vs. achievement will allow you to identify and fill gaps in your approach. For example, you can determine whether your employees require any specific training, or whether the workflow needs to be overhauled.
What Metrics Can Be Calculated Using the Target vs. Achievement Feature?
CallHippo’s unique Target Vs. Achievement feature allows you to track and measure several different metrics such as call target, login hours, and talk time, among others. Moreover, you can define individual targets for each employee and edit them as needed.
For example, for senior employees, you can set 10 calls per day, whereas for new recruits, you can set it to 6-7. Similarly, you can specify login hours and talk time as well. At the end of the month, or after a period, you can extract the data and evaluate whether or not employees met their respective targets.
If you find that several employees have met their targets, you may raise their targets for the next month. While for underperforming employees, you can arrange for training and consultation programs to help them improve their performance.
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Pricing
Ideal for Bulk Calling for Sales, Support and Call Center Teams
Bronze
- Free Number1
- Voicemail
- Shared Inbox
- Skill Based Call Routing
- Webhook
- Paid Call Recording
- Target Vs Achievement
- Campaign Management
- Everything in Bronze +
- Role based access control
- Free Call Recording
- IVR
- Live Call
- Call Queuing
- User Working Hours
- Call Reminder
- After Call Work
- Call Cascading
- Holiday Routing
- Feedback for Calls
- Gamification
- Call Tagging
- Call Disposition
- Pause-Resume Recording
Platinum
- Everything in Silver +
- Power Dialer
- Predictive Dialer
- Speed to Dial
- Voice Broadcasting
- Multi-level IVR
- Multiple Level Call Transfer
- Conference Calling
- Call Barging
- Route to External Number
- Single Sign On
- DID Group
- Call Whisper
- Intelligent Reports/Analytics
- Reports via Email
- Automatic Machine Detection
- Compliance Call Recording
- Google Drive, AWS S3 Integration
- Embedded Dialer Integration
- Smart DID Routing
- Auto Rotate
Ideal for Businesses to Support Their Customers and Not For Bulk Calling
Starter
- 1000 calling minutes within US/CAD
- 1 Standard Number Free
- Free SMS/ Text messages
- Multi Lingual IVR
- 2FA
- User Working Hours
- Business Hours
- Ring All Devices
- 1-year Call Records
- Basic Report Analytics
- Forward-to-device
- Shared Inbox
- Feedback for Calls
- Everything in Starter +
- Unlimited calling minutes within US/CAD
- Call Recordings
- Intelligent Reports/Analytics
- Country Blocking
- Call Tagging
- Email notification for Voicemail
- Reports Via Email
- Call Notes & Ratings
- Lifetime Call Records
- Advance Report Analytics
- Role based access control
- IVR
- Live Call
- Call Reminder
- After Call Work
- Holiday Routing
- Gamification
- Pause-Resume Recording
Ultimate
- Everything in Professional +
- Unlimited calling minutes within US/CAD
- Call Blocking
- Call Cascading
- Custom Greetings
- Audit Logs
- Webhook
- Dedicated Account Manager
- Personalized Onboarding
- Phone Support
- 24*7 Support
- Advanced Integrations
- Custom Integrations
- Annual Business Review
- Auto Rotate
- Multi-level IVR
- Multiple Level Call Transfer
- Conference Calling
- Call Barging
- Single Sign On
- Call Tagging
- Call Disposition
- DID Group
- Call Whisper
- Compliance Call Recording
- Embedded Dialer Integration
- Smart DID Routing
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