Target vs. Achievement | Measure Your Employees’ Potential With a Single Click
Set tailored and realistic targets for each of the team members–experienced or novice, with CallHippo’s latest and unique feature called Target vs. Achievement. This feature enables managers to monitor individual’s or team’s performance in real-time and to measure a variety of critical performance metrics such as call target, talk time, and login hours, among others. Based on the outcomes, organizations can implement corrective actions, amend their strategy, or provide training to underperforming personnel.
What Is the Purpose of the Target vs. Achievement Feature?
The purpose of introducing this innovative and unique feature that none other than CallHippo provides is to eliminate the need to manually compare target and achievement, make efficient use of data, and enable managers to gain insights into their team’s productivity with a single click. Thanks to this feature, managers will now be able to access real-time information about how each employee is performing their duties.
Later, based on the results, they can take immediate corrective measures if necessary. For example, if a manager learns that some of their employees are falling far short of their targets, they can identify the cause of the problem and fix it as soon as possible. At the same time, the manager can share the modus operandi or approach followed by the employees who have excelled and achieved the goals, with the rest of the team.
What Are The Key Benefits of Target Vs Achievement Feature?
The Target vs. Achievement feature provides numerous benefits to managers as well as the organization as a whole. Three of the most important benefits of this feature are:
- Allow you to create employee-specific targets.
- Let you conduct real-time performance evaluations, and
- Help you identify flaws in the strategy or workflow.
Let’s understand how.
1. Set Employee-Specific Goals
With this feature, you can set personalized targets for each employee. This allows you to set different goals for novice and experienced employees, ensuring that work is allocated to each employee based on their experience and competence.
2. Real-Time Performance Evaluation
The Target vs. Achievement feature allows you to track individual or team performance in real-time.
You can determine which employees are progressing toward the goal with the desired speed and which ones are lagging.
3. Help You Find Flaws
The real-time data and report analysis of target vs. achievement will allow you to identify and fill gaps in your approach. For example, you can determine whether your employees require any specific training, or whether the workflow needs to be overhauled.
What Metrics Can Be Calculated Using the Target vs. Achievement Feature?
CallHippo’s unique Target Vs. Achievement feature allows you to track and measure several different metrics such as call target, login hours, and talk time, among others. Moreover, you can define individual targets for each employee and edit them as needed.
For example, for senior employees, you can set 10 calls per day, whereas for new recruits, you can set it to 6-7. Similarly, you can specify login hours and talk time as well. At the end of the month, or after a period, you can extract the data and evaluate whether or not employees met their respective targets.
If you find that several employees have met their targets, you may raise their targets for the next month. While for underperforming employees, you can arrange for training and consultation programs to help them improve their performance.