3CX

Next-Gen Communication Software for Superior Customer Experiences

Best For : Small businesses, entrepreneurs, remote teams, customer support representatives, and anyone seeking efficient and professional communication.

Pricing:$195

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Top Features

3CX

Unified Communications
Mobile Apps
WebRTC Web Conferencing
Advanced Call Routing
Integrated Contact Center
VoIP Security

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Other Users Choose

Callhippo

Power Dialer
Smart Switch
Global Connect
Reports & Analytics
Gamification
Multi-line phone system

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What is 3CX: An Overview

3CX is an innovative business communication software that transforms how businesses interact with their customers, making customer experience (CX) a key differentiator.

Designed specifically for customer service and sales teams, 3CX is a robust VoIP calling solution that simplifies workflows and provides managers with insightful analytics to boost performance and enhance call-handling efficiency.

With an extensive array of over 70 features and seamless integrations with various CRMs and helpdesk solutions, 3CX consolidates and manages all calling data efficiently. This empowers businesses to tailor their CX strategies to meet specific needs.

3CX also offers exceptional scalability, with standard and toll-free calling options available in over 160 countries, allowing businesses to scale their operations globally with ease.

Moreover, the 3CX platform integrates smoothly with widely used tools like HubSpot, Salesforce, Pipedrive, and others, ensuring real-time call data accessibility and streamlined operations for agents.

In summary, 3CX is the ideal solution for businesses aiming to enhance customer interactions and deliver top-notch CX.

Ratings	3CX	Callhippo
Value for money	4.4	4.7
Ease of Use	4.1	4.7
Features	3.9	4.7
Customer support	4.2	4.8
Likelihood to recommend	4.3	4.7

3CX Reviews

Positive

3CX offers a highly cost-effective solution compared to traditional phone systems. Since it is software-based, it eliminates the need for expensive hardware, which significantly reduces operational costs. Additionally, 3CX provides a free version that includes basic features, making it accessible for small businesses and startups.
3CX is known for its quick and straightforward setup process, whether deployed on-premise or in the cloud. The user-friendly management console makes it easy for IT staff to configure and manage the system without requiring extensive training. Automatic updates and backups further reduce the administrative burden, ensuring the system remains secure and up-to-date with minimal effort.
3CX excels in providing a unified communications platform that integrates voice, video, and chat into a single system. This seamless integration allows for enhanced communication within the organization. Features like video conferencing, screen sharing, and instant messaging foster better collaboration and productivity among team members.
With 3CX, employees can stay connected and manage calls on the go through mobile apps available for iOS and Android. The system supports remote work by offering web conferencing and softphone options, allowing employees to work from anywhere with an internet connection.
3CX is highly scalable, catering to businesses of all sizes. Whether a small business or a large enterprise, 3CX can adapt to the number of users and required features. It offers both cloud and on-premise deployment options, providing flexibility in infrastructure.
3CX offers a range of advanced features designed to enhance communication and operational efficiency. These include sophisticated call routing, queues, and Interactive Voice Response (IVR) systems that ensure calls are efficiently directed to the appropriate departments or individuals.
Security is a critical aspect of 3CX, which includes built-in security features such as encryption, firewalls, and automatic backups to protect against data breaches and cyber threats. Regular security updates ensure that the system remains protected against new vulnerabilities.

Negative

While the installation process is generally straightforward, it can be complex for users without technical knowledge, necessitating assistance from IT professionals. Advanced customization options may also require a deeper understanding of the system and technical expertise, which can be a challenge for businesses without dedicated IT resources.
The free version of 3CX comes with feature restrictions and user limitations, making it insufficient for larger businesses or those with more complex needs. While it provides a good starting point, businesses may need to upgrade to paid versions to access the full range of features and support the necessary number of users as they grow.
As a VoIP system, 3CX relies on a stable internet connection. Poor internet quality can lead to dropped calls, latency, and reduced call quality, which can be a significant drawback for businesses with unreliable internet infrastructure. High-quality voice and video calls also require sufficient bandwidth, posing challenges for businesses with limited internet resources.
Integrating 3CX with third-party applications or legacy systems can sometimes be problematic, requiring additional configuration and troubleshooting. While 3CX does offer API support, it may not be as robust as some competitors, potentially limiting integration capabilities and causing compatibility problems with existing systems.
Free support options for 3CX are limited, and businesses may need to rely on community forums or purchase a support plan for comprehensive assistance. Some users report that the official documentation can be incomplete or difficult to follow, especially for advanced features and troubleshooting, which can be frustrating for users trying to maximize the system's capabilities

3CX Pricing

3CX offers different pricing plans catering to various businesses. Explore the plans below.

A. 3CX SMB $195 annually per system :- The 3CX SMB plan, tailored for small businesses, is priced at $195 billed annually per system, not per user, supporting up to 20 users. This plan builds on the features of the 3CX SMB FREE plan by adding call queues, multi-level IVR, and full desk phone support. Additionally, it includes call and chat reporting, and advanced call management features like listen, whisper, and barge in. The plan also supports SMS and MMS communication and allows for any number of phones.
B. 3CX PRO $195 annually per system :- The 3CX PRO plan, designed for professional use, also costs $195 billed annually per system and is not based on the number of users. This plan includes all the features of the 3CX SMB plan, along with the option to install the system on-premise or self-host. It offers dedicated installation support, call recording, and CRM integration, providing more control and customization options.
C. 3CX ENT $245 annually per system:- The 3CX ENT plan, aimed at enterprise-level businesses, is priced at $245 billed annually per system. This plan includes all the features of the 3CX PRO plan, plus additional enterprise-grade functionalities. It supports custom IP phone logos, MS Teams integration, and skill-based routing, which enhances call management efficiency. The plan also includes start/stop call recording capabilities, allowing businesses to have greater control over their communication recordings.

Price Comparison

While 3CX offers different pricing plans, it still lacks many important features. Below, you can compare the pricing plans of 3CX and CallHippo with those of 3CX to see the value and comprehensive features offered by 3CX.

3CX SMB FREE

$0Free, $0 forever

3CX SMB

$195annually per system

3CX ENT

$245annually per system

Basic Plan

$0/User/Month {Ideal for startups}

Starter Plan

$18/User/Month {Ideal for small teams}

Professional Plan

$30/User/Month {Ideal for large teams}

Free trial

10 days

3CX Features

1. Call Recording

3CX provides a comprehensive call recording feature, enabling businesses to record and store calls for future reference. This is particularly useful for training and quality assurance purposes. Users can easily access and manage recorded calls through the intuitive web interface. Call recordings can also be automatically archived, ensuring compliance with legal and regulatory requirements.

2. Video Conferencing

3CX includes built-in video conferencing capabilities, allowing teams to hold virtual meetings seamlessly. This feature supports HD video quality and can be accessed via desktop or mobile devices. Participants can share screens, collaborate on documents, and chat in real-time during the conference. The video conferencing function is easy to set up and requires no additional plugins or software.

3. Live Chat Integration

The live chat feature in 3CX allows businesses to engage with website visitors in real-time. This can help improve customer service by providing instant responses to queries and issues. The live chat widget is fully customizable to match the look and feel of the business’s website. Conversations can be escalated to calls or video chats, offering a seamless customer experience.

4. CRM Integration

3CX integrates seamlessly with popular CRM systems like HubSpot, Salesforce, and Pipedrive. This integration allows for the automatic logging of calls and customer interactions, improving data accuracy and accessibility. Users can view customer information and interaction history directly within the 3CX interface. This streamlined workflow enhances productivity and ensures that customer data is always up-to-date.

5. Interactive Voice Response (IVR)

The IVR feature in 3CX helps businesses manage incoming calls efficiently by directing callers to the appropriate department or extension. IVR menus can be customized with multiple levels and options, providing a professional and organized call handling system. This reduces the workload on receptionists and ensures that calls are routed quickly and accurately. The system can also provide automated information to callers, further improving efficiency.