AVOXI

What is AVOXI: An Overview

AVOXI stands as a cloud-based business phone system, intricately designed to optimize and streamline customer support operations. Developed by the esteemed AVOXI, this solution empowers businesses to manage customer queries through virtual numbers, providing the flexibility of being untethered to specific devices or locations.

AVOXI extends an array of virtual numbers across 50+ countries, encompassing local, vanity, international, and toll-free options. This diverse selection enhances business credibility and imparts a professional image to the brand while facilitating seamless porting of existing numbers.

Setting up AVOXI is a breeze, featuring an intuitive dashboard and user-friendly features. With advanced functionalities such as call recording, virtual queuing, a multi-level IVR system, warm transfers, and more, AVOXI adeptly handles high call volumes, boosting the efficiency of customer support teams.

Customizable to cater to industry-specific needs, AVOXI seamlessly integrates with desktops, laptops, and mobile devices. This ensures that customer support requests can be addressed, even when you are away from your physical workspace, making AVOXI an ideal choice for businesses with a distributed workforce.

Monitoring agent performance is made easy with AVOXI, tracking conversation history and employing advanced analytics. This data-driven approach enables businesses to make informed decisions, optimizing their customer support operations for enhanced efficiency.

AVOXI Reviews

AVOXI Pricing

AVOXI has three different pricing plans for businesses with different requirements. Compare the features and pricing of AVOXI to make an informed decision.

• A. Launch Plan – $0/User/Month (Billed annually):- The Launch Plan is a perfect starting point for businesses aiming to establish their communication infrastructure. With a monthly cost of $0 per user, this plan allows companies to initiate their operations in one country and scale as needed. It offers a comprehensive set of features, including a complete number catalog comprising international, domestic, local toll-free, and mobile numbers.
  Additionally, the Launch Plan provides an automatic virtual attendant for designing call flow logic, call recording and storage services for coaching and compliance, Microsoft Teams direct routing integration, disaster recovery and failover routing for redundancy, and call insights for real-time monitoring.
• B. Contact Plan – $19.99/User/Month (Billed annually) :- The Contact Plan, starting at $19.99 per user per month, is designed for businesses looking to expand their communication capabilities. It includes all features from the Launch Plan and introduces advanced functionalities. Notable additions encompass Salesforce integration for unified CRM access, an agent webphone and dashboard tailored for cloud-based contact center teams, and ACD routing for flexible queuing options. The Contact Plan also provides a mobile app for seamless call management from anywhere and the support of a designated onboarding coach along with a training program.
• C. Engaged Enterprise Plan – $39.99/User/Month:- The Engaged Enterprise Plan, starting at $39.99 per user per month, offers full engagement management for advanced contact centers. It includes all features from the Contact Plan and introduces additional sophisticated functionalities. These include queue callback for an enhanced caller experience during wait times, live monitoring on outbound calls specifically designed for high-performing teams, and skills-based routing for matching callers to the most capable agents. This plan is ideal for larger enterprises seeking a comprehensive solution for their evolving contact center needs.

Price Comparison

While Avoxi offers different pricing plans, it istill lacks many important features. Below, you can compare the pricing plans of AVOXI and CallHippo.

AVOXI Features

1. Global Connect

AVOXI’s Global Connect feature empowers businesses with seamless international communication. This robust functionality ensures that companies can establish and maintain a strong global presence, allowing for effective collaboration and customer engagement across borders. With AVOXI’s Global Connect, businesses can transcend geographical barriers and connect with their audience worldwide.

2. Customizable Virtual Numbers

AVOXI offers a diverse range of virtual numbers, including international, local, and toll-free options. This flexibility allows businesses to tailor their communication strategy to specific regions, enhancing their brand image and accessibility. Whether establishing a local presence or expanding globally, AVOXI’s customizable virtual numbers provide a versatile solution to meet diverse business needs.

3. Warm Transfer Feature

AVOXI’s Warm Transfer feature facilitates smooth call transitions, ensuring an uninterrupted flow of conversation during transfers. This functionality is invaluable for customer support teams, allowing them to transfer calls seamlessly between agents or departments. The Warm Transfer feature enhances the overall customer experience by minimizing disruptions and optimizing issue resolution.

4. Advanced Analytics

AVOXI provides advanced analytics tools that offer real-time insights into agent performance and call metrics. Businesses can make informed decisions based on this data, optimizing their customer support operations for efficiency and effectiveness. The detailed analytics empower organizations to continually refine their communication strategies and enhance overall customer satisfaction.

5. Inbound Caller IDs

AVOXI’s Inbound Caller IDs help businesses identify caller expectations and route them to the right department or agent swiftly. This feature improves first-contact resolution rates by ensuring that incoming calls are directed to the most qualified personnel. Inbound Caller IDs provide a valuable tool for optimizing call routing and enhancing the overall customer service experience.

6. Mobile Compatibility

AVOXI’s mobile compatibility allows users to address customer queries, make, receive, and manage calls from anywhere. This feature is particularly beneficial for businesses with on-the-go teams or those adopting flexible work arrangements. The mobile compatibility of AVOXI ensures that communication remains responsive and efficient, regardless of the user’s physical location.