Exotel

What is Exotel: An Overview

Exotel is one of the leading virtual phone systems, catering to businesses seeking a comprehensive and innovative communication solution. With its robust suite of features, Exotel is engineered to transform the way organizations manage their telephony and customer interactions.

At the core of Exotel’s offerings is advanced call management, providing businesses with powerful tools to handle and streamline their communication processes. Whether for small startups or large enterprises, Exotel offers a scalable solution that adapts to the evolving needs of any business.

One of Exotel’s standout features is its support for multi-channel communication. Businesses can effortlessly manage calls, texts, and other channels from a single, centralized platform, providing a unified and efficient experience for both users and customers.

Exotel understands the importance of customization in today’s dynamic business landscape. The platform offers a customizable Interactive Voice Response (IVR) system, allowing businesses to tailor their communication workflows to meet specific requirements. This personalized touch enhances the overall customer experience and ensures a seamless interaction.

API integration is seamlessly woven into the fabric of Exotel, facilitating smooth collaboration with other applications. This integration enhances workflow efficiency and ensures a cohesive operational environment.

Exotel Reviews

Exotel Pricing

Exotel has four different pricing plans for businesses with different requirements. Compare the features and pricing of Exotel to make an informed decision.

• A. Dabbler Plan -₹ 9,999:- Embark on a free trial with 5 months of validity, featuring a reasonable ₹ 4,999 rental. Enjoy 5,000 credits, 1 Exophone, 3 agents, unlimited channels, and a multilevel IVR for a comprehensive communication experience.
• B. Believer – ₹ 19,999 :- Our most popular plan offers an 11-month validity and a start-up trial period. With a rental of ₹ 10,499, benefit from 9,500 credits, 2 Exophones, 6 agents, unlimited channels, and a multilevel IVR to enhance your communication strategy.
• C. Influencer – ₹ 49,499:- Tailored for those seeking an advanced solution, the Influencer plan provides an 11-month validity with a start-up trial. For a rental of ₹ 10,499, enjoy a substantial 39,000 credits, 10 Exophones, unlimited agents, unlimited channels, and a multilevel IVR. This plan is ideal for enterprises looking for a custom communication solution.

Price Comparison

While both offer comprehensive features, CallHippo edges ahead with competitive pricing and additional benefits, making it an attractive option for businesses seeking cost-effective communication solutions without compromising on functionality.

Exotel Features

1. Advanced Call Management

Exotel’s Advanced Call Management empowers businesses to efficiently handle both incoming and outgoing calls. The feature provides tools and functionalities that optimize call routing, handling, and organization, ensuring a smooth and effective communication flow.

2. Multi-Channel Support

With Multi-Channel Support, Exotel enables businesses to manage various communication channels, including calls and texts, from a centralized platform. This feature promotes cohesion in communication strategies, simplifying the management of diverse channels for a more streamlined user experience.

3. Customizable IVR (Interactive Voice Response)

Exotel’s Customizable IVR allows businesses to personalize the caller experience by creating tailored voice response systems. This feature guides callers through a series of prompts, directing them to the appropriate department or information, enhancing customer satisfaction through individualized interactions.

4. Analytics and Reporting

The Analytics and Reporting tools in Exotel provide valuable insights into communication patterns and trends. Businesses can make data-driven decisions, analyze performance metrics, and refine their communication strategies for optimal efficiency and effectiveness.

5. API Integration

Exotel’s API Integration feature allows seamless collaboration with other applications. By integrating with various software and tools, businesses can create a more interconnected operational environment, enhancing workflow efficiency and overall productivity.

6. Virtual Numbers

Virtual Numbers from Exotel offers businesses the flexibility of obtaining additional phone numbers without physical infrastructure. This feature facilitates professional communication, extending reach and maintaining a polished image for better business interactions.