KrispCall

What is KrispCall: An Overview

KrispCall is a cloud telephony system that offers advanced call management features to help startups and modern enterprises streamline communication processes, making it easier for teams to manage calls efficiently.

The advanced features offered by KrispCall include tracking and listening to call recordings. Supervisors can maintain accurate call records for training, quality assurance, and compliance purposes, thereby enhancing overall customer service quality.

Additionally, KrispCall can integrate with popular Customer Relationship Management (CRM) systems, enabling users to synchronize their communication efforts with existing workflows. This integration simplifies task management and boosts productivity by ensuring all customer interactions are recorded and managed within a single platform.

With KrispCall, businesses can instantly obtain toll-free, local, mobile, and national phone numbers in over 100 countries. Businesses can establish a local presence in multiple regions without setting up physical offices by using virtual numbers.

KrispCall Review

KrispCall Pricing

KrispCall pricing plans are designed to accommodate businesses of all sizes, ensuring access to essential features for effective communication.

• A. Basic Plan – $18/User/Month :- The basic plan includes a web app or web dialer, new lead alerts, call blocking, call monitoring, call forwarding, number porting, number sharing, and many more features.
  This plan is recommended for small businesses, startups, and freelancers who are looking for essential calling features at a budget-friendly price.
• B. Standard Plan – $42/User/Month :- The standard plan covers all the features of the basic plan, and in addition, it includes a web app or web dialer, tag-in dialer, call to cell phones or landlines, call recordings and storage (unlimited), call transfer, phone trees (IVR), API and Webhook access, and many more.
  This plan is perfect for mid-size businesses that seek a comprehensive and scalable communication solution.
• C. Enterprise Plan – Contact Sales:- The enterprise plan includes all the features of the standard plan; in addition, it comes with a tag-in callbox, DND for phone numbers, third-party app integration, developer support, a dedicated account manager, and much more.
  This plan is particularly customized for the specific needs of large enterprises to make their call management tasks smooth and efficient.

Price Comparison

CallHippo comes with a flexible pricing range, including a free 10-day trial for its paid plan; therefore, it is a cost-effective choice. Have a look at the below-listed table comparing the pricing plans offered by these two leading virtual phone system providers:

KrispCall Features

1. Automated Attendants

KrispCall’s automated attendant feature allows users to have the option of setting up an attendant, which is automated to receive field calls and information in case employees are unavailable. Auto attendants also direct calls to the relevant departments based on their caller’s information via speech or through the dialpad.

2. Call Recording

KrispCall automatically records every inbound and outbound conversation directly into the system. Managers can listen to the recordings to better evaluate the performance of support agents. They can identify even minor issues and use them to effectively train their custom support team.

3. Session Routing

KrispCall comes with the advanced functionality of session routing, which involves routing every call to the most appropriate agent based on a number of factors. These factors may include time of day, IVR outcomes, skill-based routing, and customer priority. This session routing feature is integral to considerably cutting down on customer waiting times.

4. Concurrent Calling

To maximize the customer support center’s efficiency, KrispCall has concurrent calling functionality. It allows teams to receive a large or unlimited volume of calls simultaneously without having any impact on the quality of the call. This reduces the waiting period for customers.

5. Speech Analytics

KrispCall offers some degrees of speech analytics based on a set of keywords. This functionality helps organizations better understand their caller’s needs and concerns. The primary objective is to analyze data from speech analytics to take concrete actions that contribute to better customer satisfaction and customer experience levels.