MightyCall

What is MightyCall: An Overview

MightyCall is a next-gen communication system that offers an extensive suite of features to enable businesses to deliver high-quality customer service. Its features can be customized to meet the specific needs of businesses.

Apart from messages and basic calls, MightyCall has advanced features like multi-level IVR, caller ID, call logs, call screening, etc. that help streamline the handling of high-volume incoming calls. It offers different types of virtual numbers including toll-free, international, vanity, and local numbers that help businesses venture beyond geographical boundaries.

MightyCall has call routing and an Automatic Call Distribution (ACD) feature that helps customize the flow of incoming calls as per the business requirement. It has call prioritization abilities that allow businesses to attach greater importance to calls from loyal customers.

MightyCall integrates with major tools and platforms like HubSpot, Salesforce, Zoho, Zapier, etc. allowing businesses to build a seamlessly flowing ecosystem. It offers personalized onboarding support to enable hassle-free installation and setup. In the premium plans, you get access to a dedicated account manager to handle specific inquiries related to your account.

MightyCall has a mobile app for Android and iOS that allows businesses to handle customer requests even when they are not at their desks. This works well for businesses with remote teams and a distributed workforce.

MightyCall Reviews

MightyCall Pricing

MightyCall offers three different pricing plans to cater to the requirements of businesses. It offers a 7-day, 100-minute trial, allowing you to play with the features before you make a subscription.

• A. Core Plan – $15/user/ month (Billed annually):- The Core plan requires a minimum of 3 users and offers basic telephony features including caller ID, call forwarding, warm call transfers, call queues, etc. It offers basic reports and 2 business phone numbers and allows unlimited calling and messages. This plan is ideal for small businesses that need basic features and do not demand in-depth analytics.
• B. Pro Plan – $20/user/ month (Billed annually) :- The Pro plan extends the Core plan with additional features like live call monitoring, call barging, call listening, call whisper, call intercept, call recording, real-time analytics, and advanced reporting. Businesses in this plan can get support from a dedicated accounts manager. This plan is appropriate for small and medium-scale businesses that require advanced features, extensive analytics, and premium support.
• C. Enterprise Plan – Contact Sales :- The Enterprise plan requires at least 10 users and covers all the features of the Pro plan along with prioritized support. It offers custom contracts and volume discounts based on the requirements of your business. This plan is ideal for enterprises that demand a greater degree of customization and priority support.

*All prices are in USD, and you can choose between monthly or yearly billing.

Price Comparison

Though MightyCall offers three different pricing plans to meet the affordability needs of different businesses, it must be noted that it does not offer a free plan like CallHippo. To gain a deeper understanding, take a look at the comparison of the pricing plans of MightyCall and CallHippo provided below.

MightyCall Features

1. Business Phone Numbers

MightyCall offers different types of virtual numbers including local, toll-free, vanity, and international numbers which help businesses build a professional image. It also allows the porting of existing numbers, so businesses can retain their existing contacts.

2. Automatic Call Distribution

MightyCall has an ACD feature that lets businesses sort incoming calls based on pre-determined rules and distribute them to the most qualified agent. This helps manage a high volume of incoming calls and optimize call center performance.

3. Live Call Transfers

MightyCall allows agents to transfer live calls to another agent or department. It allows warm transfers as well as cold transfers to help businesses customize as per the need. These features help increase the first contact resolution rates.

4. Call Analytics

MightyCall has robust call analytics and live call monitoring abilities that help track and optimize agent performance. It has an extensive dashboard that allows managers and supervisors to measure agent’s efficiency at work.

5. Call Barging

MightyCall has a call-listening feature that allows supervisors to listen to a live call without interfering, make notes, and offer feedback. Supervisors can also barge into an ongoing call and help agents handle complex queries and requests.

6. Custom Roles & Permissions

On MightyCall, you can create and assign custom roles and permissions to ensure the security and privacy of data. Such permissions help customize the entire phone system features including phone numbers, messages, voicemails, etc.

7. Call Queuing

Place incoming customer calls on a queue and play the hold music or pre-recorded messages that offer updates and information about your business offerings. Do not miss customer calls and weed off the frustration of long waiting hours.