Mitel

What is Mitel: An Overview

Mitel is a global provider of business collaboration and communications services. It has grown to be a major force in the telecommunications sector, serving companies of all kinds, from startups to large corporations. The Mitel phone system offers a comprehensive suite of communication solutions, including VoiP solutions and cloud-based voice, video, and messaging services.

Mitel provides both on-premises and cloud-hosted PBX systems. Products like MiCloud Flex, MiVoice Business, and MiCloud Connect are among several cloud-based solutions that Mitel offers globally.

With over 70 million users across almost 100 countries, the Mitel phone system focuses on improving customer communications. Its diverse clientele includes healthcare, education, hospitality, and finance.

The Mitel phone system focuses on security, usability, and reliability. It provides businesses with the tools and services they need to improve productivity, reduce costs, and provide outstanding customer service.

With a 51-year history, Mitel’s dedication to innovation has persisted. It constantly changes to satisfy changing client needs and spur business progress. This commitment has resulted in significant business growth and ongoing recognition by industry leaders.

Mitel’s scalability makes it a very compelling choice for larger businesses looking for a simple VoIP solution with strong integration and support.

Mitel Review

Mitel Pricing

Mitel offers a range of pricing options designed to meet the needs of various business types. Potential customers can take a demo of Mitel’s features before making a choice.

• A. Essentials Plan -$25/User/Month:- The Essentials plan includes unlimited minutes per month, PBX features, 100-party video collaboration, instant messaging, softphone, Outlook and G Suite integration, Mitel Teamwork/Business SMS, Connect telephony for Microsoft, mobile apps, and an admin portal.
  This plan is popular for businesses looking for basic calling features at an affordable price.
• B. Premier Plan – $32/User/Month :- The Premier Plan encompasses all the features of the Essentials plan and adds Salesforce/CRM integration, voicemail transcription, and on-demand call recording.
  This plan is suitable for businesses seeking CRM integration for seamless communication processes.
• C. Elite Plan – $47/User/Month:- The Elite plan includes all the features of the Premier Plan with additional enhancement features. It offers integrations with Microsoft Teams and NetSuite. It also offers always-on call recording, archiving, and operator features.
  This plan is for businesses that require advanced features and seamless integration with other tools.

Price Comparison

While Mitel offers business-oriented price plans, it may not be as affordable as CallHippo, which offers a basic service for just $0 per month. The table outlines the multiple pricing options that these reputable vendors of virtual phone systems provide.

Mitel Features

1. Auto Attendant

When a caller contacts a small business, the auto attendant feature helps streamline workflow and telephony operations by displaying a menu. This feature is very beneficial for small business telephone systems. It improves phone service and improves the caller routing process to the right department, cutting down on call queue wait times.

2. VoIP Telephone System

VoIP capabilities in Mitel’s phone system allow for clear voice communication over the Internet. These features provide reliable, high-quality voice transmission, enabling effective business communication between multiple devices and locations.

3. Call Recording

Mitel phone systems offer a fully configurable, GDPR-compliant call recording solution. Users can easily manage recordings, grant rights, and examine recordings via a site. Mitel guarantees the highest level of data safety with 256-bit encryption. This feature-rich solution is perfect for small businesses and guarantees robust phone infrastructure.

4. Time-based Call Routing

With time-based call routing, which Mitel offers, the direction of a call is determined by the hour. This function provides customization options, so calls can be sent to voicemail or mobile during off-peak hours, saving potential customers from being overlooked. It improves customer experience by customizing auto attendant menus to present relevant options.

5. Mobile Integrations

Small businesses can benefit from Mitel’s integrated mobile features. By seamlessly integrating mobile devices with the phone system, users can carry their office with them wherever they go. Mitel’s mobile app provides continuous connectivity with features including call transfer, instant messaging, contact management, and status updates.

6. Voicemail Transcription

Mitel’s voicemail transcription improves efficiency and accessibility by allowing users to swiftly skim and examine communications. Through accurate transcriptions, Mitel makes communication processes more efficient, saves time, and ensures that crucial information is readily available.