Nextiva

What is Nextiva: An Overview

Nextiva is a versatile communication platform that offers a wide range of solutions for businesses. It combines communication, collaboration, and customer management features in a single, easy-to-use package.

With the Nextiva phone system, you can handle phone calls, SMS, video meetings, and emails, all from one tool, reducing the need for multiple apps and increasing productivity.

In addition, you can track conversations and feedback in one view, ensuring you can always provide exceptional customer service. The platform also offers various customer engagement tools, like Call Pop, Customer Analytics, Customer Journey, and Customer Automations, to help you understand and engage with your customers better.

It doesn’t matter if you are a startup or an established company– Nextiva’s solutions scale with your needs, providing seamless communication as your business grows. From call analytics and CRM integration for sales teams to secure HIPAA-compliant features, Nextiva caters to various industries and professions.

If you are looking for a solution to simplify your business communications and improve customer interactions, Nextiva is the ideal choice.

Nextiva Reviews

Nextiva Pricing

Nextiva offers flexible and transparent pricing options designed to meet the needs of different businesses. You can even take advantage of Nextiva’s 7-day free trial before making a decision.

• A. Essential: $21.95/User/Month, Billed Annually, Number of users: 5-19 :- The Essential plan offers an easy and quick start with unlimited voice and video calling, voicemail, toll-free numbers, and integrations with Outlook and Google Contacts. It also includes unlimited internet fax capabilities, making it an ideal choice for businesses seeking essential communication features.
• B. Professional: $25.95/User/Month, Billed Annually, Number of users: 5-19 :- The Professional plan is a fantastic option for smaller teams. Building upon the Essential plan, it adds unlimited conference calls with up to 40 participants, unlimited video conferencing, and screensharing.
  The plan also includes an auto attendant with multi-level capabilities, as well as mobile and desktop SMS/MMS features. Integrations with Salesforce and HubSpot further enhance team collaboration and productivity.
• C. Enterprise: $35.95/User/Month, Billed Annually, Number of users: 5-19:- The Enterprise plan is designed for small and medium-sized teams. It encompasses everything from the Professional plan and expands to offer unlimited participants for both voice and video conferencing, along with call recording and unlimited video conference recording.
  Additionally, the plan includes voicemail transcription, Microsoft Teams and Custom Integrations, and Single Sign On features, making it a robust solution for comprehensive team communication and collaboration needs.

Price Comparison

While Nextiva offers affordable pricing options tailored to businesses, it may not be as cost-effective as CallHippo– which offers a basic plan starting at $0/month. The table below lists the pricing options offered by these leading virtual phone system providers.

Nextiva Features

1. Call Screening

Call screening is a valuable feature that allows users to evaluate incoming phone calls before deciding whether to answer them. Leveraging the call screening feature, businesses can identify spam-like callers and filter out distracting calls, directing their efforts towards prioritizing customer needs.

2. Auto Attendant

The auto attendant feature is a time-saving solution that showcases a business’s commitment to customer convenience. By providing an instant automated greeting, callers can efficiently select the specific person or department they wish to reach, streamlining the call routing process for a smoother and quicker connection to the right individual.

3. Anonymous Call Rejection

This feature safeguards businesses from unwanted calls with hidden caller IDs. By enabling anonymous call rejection, callers with blocked or private numbers are prevented from reaching the business, enhancing privacy and minimizing disruptions caused by unidentified and potentially undesirable calls.

4. Conversational AI

Utilizing advanced Interactive Voice Response (IVR) with conversational AI, this feature offers callers the opportunity to describe their purpose for calling using natural language, rather than navigating through a traditional menu. The familiar and intuitive experience, akin to smart home assistants, ensures a superior caller experience while also providing cost savings for businesses.

5. Nextiva Chat Widget

Nextiva’s chat tool enables real-time interactions with customers and prospects, enhancing customer service efficiency. With this LIVE chat solution, businesses can deliver swift responses, address FAQs, conduct chat surveys, and follow up with buyers, gaining valuable insights into the customer experience.

6. Convert Chats to Cases

When a customer inquiry evolves into a more extensive conversation, businesses can convert the chat into a “Case” for comprehensive management. This integration of chat, voice, and email support in a unified system improves efficiency, enabling businesses to assist customers more promptly and effectively.