Zadarma

What is Zadarma: An Overview

Zadarma is a cloud-based business phone system that offers ready-made solutions for businesses without the need for expensive equipment or telephone wires. It operates via the internet, with the phone system hosted and maintained on the operator’s servers.

Some of the most notable features of Zadarma include voice menus, call forwarding, call recording, and speech recognition. Additionally, it also supports integration with popular CRM systems like Zoho, Salesforce, and HubSpot, along with popular messengers such as Slack and Telegram, enhancing communication efficiency.
It is worth mentioning that Zadarma has over 2 million clients worldwide and seven data centers across three continents, guaranteeing 99.9% uptime. Also, it provides virtual phone numbers in 100 countries, along with free business tools and a simple setup in just five minutes.

All in all, Zadarma offers a comprehensive solution for businesses seeking a cost-effective and efficient phone system. With its wide range of features, global presence, and user-friendly setup, it could be a valuable asset for businesses of all types.

Zadarma Reviews

Zadarma Pricing

Zadarma offers three pricing options for its global phone system, as outlined below:

• A. Standard Plan – $0/5 User/Month :- Zadarma’s standard or free plan provides essential features such as video conferencing, CRM integration, API access, a free callback widget, and 24/7 customer support. However, it does not include free outgoing minutes like other plans. All in all, this plan is ideal for small businesses with modest needs.
• B. Office Plan – $39/10 User/Month :- This plan includes everything from the Standard plan and more. Additionally, it offers a complimentary virtual number and 2500 free outgoing minutes. Moreover, the features are more advanced and premium compared to the Standard plan. For instance, while the Standard Plan accommodates 20 participants for video conferences, the Office Plan allows 50 participants.
• C. Corporation Plan – $79/20 User/Month:- This plan includes everything from the Office plan and more. It also provides two free virtual numbers and 5000 free outgoing minutes. Additionally, the features are more advanced or premium compared to the Office plan. For instance, while the standard plan offers 200 free speech recognition minutes, the Corporation plan offers 500.

Price Comparison

While both offer comprehensive features, CallHippo edges ahead with competitive pricing and additional benefits, making it an attractive option for businesses seeking cost-effective communication solutions. The table below lists the pricing options offered by these leading virtual phone system providers

Zadarma Features

1. Voice Menus within PBX (IVR)

Zadarma’s voice menus, integrated within its Private Branch Exchange (PBX) system, enable callers to navigate through various options using voice commands. This Interactive Voice Response (IVR) feature streamlines call routing, enhances caller experience, and optimizes internal call management processes, improving overall efficiency and customer service.

2. Auto Response Text Setup

Auto-response text setup feature allows users to configure automated replies to incoming messages based on predefined rules. This will ensure that customers receive immediate acknowledgment and relevant information even outside regular business hours, enhancing customer satisfaction and engagement.

3. Speech Recognition & Analytics

With Zadarma’s speech recognition and analytics capabilities, users can transcribe call conversations and analyze them for valuable insights. This enables businesses to track customer interactions, identify trends, and improve communication strategies to better meet customer needs and enhance overall efficiency.

4. 24/7 Customer Support

Zadarma offers 24/7 customer support via multiple channels including live chat, ticketing system, and phone assistance. This ensures users receive prompt assistance and resolution to any inquiries or issues they may encounter, contributing to a positive user experience and continued satisfaction with the service.

5. Integrations with Popular CRM

Zadarma seamlessly integrates with leading Customer Relationship Management (CRM) platforms such as Zoho, Salesforce, and HubSpot. This integration enables users to synchronize communication data between Zadarma and their CRM system, streamlining workflow processes, improving data accuracy, and enhancing overall productivity and efficiency.