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Welcome Music & Message

Reduce call hangups with customized welcome messages and on-hold music.

What is Welcome Music in VoIP?

As it implies, welcome music allows businesses to set a custom greeting and create a positive impression while the callers are placed in a virtual queue. Keep the callers engaged during the hold and reduce call hangups and abandonment rates. Businesses leverage this as an opportunity to promote their new products and services and create a remarkable experience for your callers.

Benefits of Welcome Music & Message to Business

From helping businesses reduce call abandonment rates to creating a positive impression, recorded voice messages and welcome music in VoIP offer a multitude of benefits to businesses. Here are the other important benefits.

Create a Good First Impression

With customized welcome music and messages, forge a first positive impression in the customer's mind. A professional message adds a large-scale identity to businesses.

Minimize Abandonment Rates

With professionally recorded voice messages, keep callers engaged and minimize call abandonment rates. Reduce perceived wait times with engaging on-hold music.

Positive Brand Reinforcement

Empower businesses with customized recorded voice messages and reinforce your brand image. With a distinct tone and style, create a unique identity for your business.

Enhance Customer Satisfaction

Creating a sense of acknowledgment and appreciation among customers helps elevate service quality. Fostering a warm, welcoming image helps boost customer satisfaction.

Marketing Opportunities

Leverage on-hold welcome music in VoIP to market your products and services, deliver updates, and inform customers of upcoming events, offers, deals, etc.

Enhance Conversion Rates

Welcome music in VoIP can be customized to include answers to commonly asked questions which enhances call retention rates and boosts conversion.

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Pricing

AI-Optimized for Bulk Calling in Sales, Support, and Call Center Teams
Basic
$0
Per user/Month
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For Startups

  • Unlimited Users (Pay only for number)
  • Click To Dial
  • AI Global Connect
    Identify phone number's timezone before a call
  • Teams
    Assign teams to handle calls in sequence
  • Voicemail
  • SMS (Text messages) & MMS
    SMS pricing will be applicable.
Bronze
$16
Per user/month billed annually
10 Day Free Trial

Ideal For Small Team

  • Everything in Basic +
  • 1 Free Phone Number
    1 Phone number free with each user. 1 number can be assigned to multiple users to make and receive calls.
  • Smart Dashboard
  • Paid Call Recording
    Additional charges of $0.005/min are applicable.
  • Multiple Integrations
  • User Rights
  • Chat Support
Silver
$24
Per user/month billed annually
10 Day Free Trial

For Fast Growing Team

  • Everything in Bronze +
  • Live Call
  • Role-based Access Control
  • Free Call Recordings
  • Pause-Resume Recording
  • After Call Work
  • Call Dispositions
Platinum
$40
Per user/month billed annually
10 Day Free Trial

For Larger Team

  • Everything in Silver +
  • Auto Dialer (Power, Predictive & Speed to Dial)
  • Unlimited QA Users
  • Voice Broadcasting
  • AI Intelligent Reports / Analytics
    Smart reports that summarize user & call activity.
  • Single Sign On (SSO)
    Securely log into multiple apps with one set of credentials.
  • AI Smart DID Routing
  • Hide Number From Agent
Ideal for Businesses Seeking AI-Enhanced Customer Support Solutions
Basic
$0
Per user/month billed annually
  • Unlimited Users (Pay only for numbers)
  • Click To Dial
  • AI Global Connect
  • Teams
  • Voicemail
  • SMS (Text messages) & MMS
Starter
$18
Per user/month billed annually
  • Everything in Basic +
  • Unlimited calling minutes within US/CAD
    Fair usage policy apply.
  • 100 SMS (Text Messages)
    Standard A2P charges apply.
  • 1 Free Phone Number
    Toll-free number not included.
  • Basic Report Analytics
Professional
$30
Per user/month billed annually
  • Everything in Starter +
  • Unlimited calling minutes within US/CAD
    Fair usage policy apply.
  • 500 SMS (Text Messages)
    Standard A2P charges apply.
  • Call Recordings
  • AI Intelligent Reports / Analytics
    Smart reports that summarize user & call activity.
  • After Call Work
Ultimate
$42
Per user/month billed annually
  • Everything in Professional +
  • Unlimited calling minutes within US/CAD
    Fair usage policy apply.
  • 1000 SMS (Text Messages)
    Standard A2P charges apply.
  • Unlimited QA Users
  • Dedicated Account Manager
  • Custom Integrations
  • Single Sign On (SSO)
    Securely log into multiple apps with one set of credentials.

Frequently Asked Question

  • A good welcome message has the following information. - Name of the company - Expected wait time - Updates on new products, offers, deals, etc. - Answers to frequently asked questions - Guidance on alternative contact methods

  • Welcome music in VoIP is a defining feature as it helps create a positive impression of the business and forge a large-scale identity. It helps keep the callers engaged and reduces call abandonment rates.

  • Yes, CallHippo allows businesses to upload recorded voice messages for greetings and on-hold music. It has a standard script but businesses can upload the recordings on the CallHippo admin portal and avail of customized welcome messages.

  • You can upload the recorded voice messages in MP3 and WAV format. For enhanced quality, we recommend that stick to the MP3 format.

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