Welcome Music & Message
Reduce call hangups with customized welcome messages and on-hold music.
What is Welcome Music in VoIP?
As it implies, welcome music allows businesses to set a custom greeting and create a positive impression while the callers are placed in a virtual queue. Keep the callers engaged during the hold and reduce call hangups and abandonment rates. Businesses leverage this as an opportunity to promote their new products and services and create a remarkable experience for your callers.
Benefits of Welcome Music & Message to Business
From helping businesses reduce call abandonment rates to creating a positive impression, recorded voice messages and welcome music in VoIP offer a multitude of benefits to businesses. Here are the other important benefits.
Create a Good First Impression
With customized welcome music and messages, forge a first positive impression in the customer's mind. A professional message adds a large-scale identity to businesses.
Minimize Abandonment Rates
With professionally recorded voice messages, keep callers engaged and minimize call abandonment rates. Reduce perceived wait times with engaging on-hold music.
Positive Brand Reinforcement
Empower businesses with customized recorded voice messages and reinforce your brand image. With a distinct tone and style, create a unique identity for your business.
Enhance Customer Satisfaction
Creating a sense of acknowledgment and appreciation among customers helps elevate service quality. Fostering a warm, welcoming image helps boost customer satisfaction.
Marketing Opportunities
Leverage on-hold welcome music in VoIP to market your products and services, deliver updates, and inform customers of upcoming events, offers, deals, etc.
Enhance Conversion Rates
Welcome music in VoIP can be customized to include answers to commonly asked questions which enhances call retention rates and boosts conversion.
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From number buying to inviting your users to making your first call, all it takes to set up your virtual phone system is 3 minutes.
- Buy Numbers
- Add Users
- Start Calling
- Track Calls
Pricing
Ideal for Bulk Calling for Sales, Support and Call Center Teams
Basic
- Unlimited Users (Pay only for number)
- Click To Dial
- Global Connect
- Teams
- Voicemail
- SMS
- SMS Templates
- MMS
- Smart Switch
- Last Called By
- Forward-to-device
Bronze
- Everything in Basic +
- Free Number1
- Voicemail
- Shared Inbox
- Skill Based Call Routing
- Webhook
- Paid Call Recording
- Target Vs Achievement
- Campaign Management
- Everything in Bronze +
- Role based access control
- Free Call Recording
- IVR
- Live Call
- Call Queuing
- User Working Hours
- Call Reminder
- After Call Work
- Call Cascading
- Holiday Routing
- Feedback for Calls
- Gamification
- Call Tagging
- Call Disposition
- Pause-Resume Recording
Platinum
- Everything in Silver +
- Power Dialer
- Predictive Dialer
- Speed to Dial
- Voice Broadcasting
- Multi-level IVR
- Multiple Level Call Transfer
- Conference Calling
- Call Barging
- Route to External Number
- Single Sign On
- DID Group
- Call Whisper
- Intelligent Reports/Analytics
- Reports via Email
- Automatic Machine Detection
- Compliance Call Recording
- Google Drive, AWS S3 Integration
- Embedded Dialer Integration
- Smart DID Routing
- Auto Rotate
Ideal for Businesses to support their Customers and not for Bulk Calling
Basic
- Unlimited Users (Pay only for number)
- Click To Dial
- Global Connect
- Teams
- Voicemail
- SMS/Text messages
- SMS Templates
- MMS
- Smart Switch
- Last Called By
Starter
- Everything in Basic +
- 1000 calling minutes within US/CAD
- 1 Standard Number Free
- Free SMS/ Text messages
- Multi Lingual IVR
- 2FA
- User Working Hours
- Business Hours
- Ring All Devices
- 1-year Call Records
- Basic Report Analytics
- Forward-to-device
- Shared Inbox
- Feedback for Calls
- Everything in Starter +
- Unlimited calling minutes within US/CAD
- Call Recordings
- Intelligent Reports/Analytics
- Country Blocking
- Call Tagging
- Email notification for Voicemail
- Reports Via Email
- Call Notes & Ratings
- Lifetime Call Records
- Advance Report Analytics
- Role based access control
- IVR
- Live Call
- Call Reminder
- After Call Work
- Holiday Routing
- Gamification
- Pause-Resume Recording
Ultimate
- Everything in Professional +
- Unlimited calling minutes within US/CAD
- Call Blocking
- Call Cascading
- Custom Greetings
- Audit Logs
- Webhook
- Dedicated Account Manager
- Personalized Onboarding
- Phone Support
- 24*7 Support
- Advanced Integrations
- Custom Integrations
- Annual Business Review
- Auto Rotate
- Multi-level IVR
- Multiple Level Call Transfer
- Conference Calling
- Call Barging
- Single Sign On
- Call Tagging
- Call Disposition
- DID Group
- Call Whisper
- Compliance Call Recording
- Embedded Dialer Integration
- Smart DID Routing
Frequently Asked Question
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A good welcome message has the following information. - Name of the company - Expected wait time - Updates on new products, offers, deals, etc. - Answers to frequently asked questions - Guidance on alternative contact methods
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Welcome music in VoIP is a defining feature as it helps create a positive impression of the business and forge a large-scale identity. It helps keep the callers engaged and reduces call abandonment rates.
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Yes, CallHippo allows businesses to upload recorded voice messages for greetings and on-hold music. It has a standard script but businesses can upload the recordings on the CallHippo admin portal and avail of customized welcome messages.
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You can upload the recorded voice messages in MP3 and WAV format. For enhanced quality, we recommend that stick to the MP3 format.