Call Transfer

Make sure that the caller gets to communicate with the right person by using CallHippo’s super useful and practical Call Transfer feature. Perfect for intra-firm and inter-departmental call transfers, all you need to do is redirect a connected call from your phone number to the intended team member extension.

Send Calls To The Right Place Using Callhippo Call Transfer Feature

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What is Call Transfer?

The call transfer feature allows you to redirect a connected call from your phone number to a team member. Once the call transfer is done your call will be disconnected and the transferred call is established as a new connection. In simple words, you answer a call and then send it to another extension inside your office.

With CallHippo,

  • Transfer live calls to a team member extension.
  • If a caller mistakenly calls to a different department, use the call transfer feature and redirect the caller to the right person.
  • Transfer phone calls to an appropriate Voicemail box.

After transferring a call you have three choices

  • Simply hang up
  • You can stay on the line until the person you have transferred the call answers and then hangs up.
  • Start a 3-way conversation

CallHippo provides two types of Call Transfer

Warm Transfer
Warm Transfer

Warm call transfer feature allows you to redirect a connected call from your phone number to a team member. Once the call transfer is done your call will be disconnected and the transferred call is established as a new connection. In simple words, you answer a call and then send it to another extension inside your office. Blind Transfer

Blind Transfer
Blind Transfer

Blind transfer will transfer an active call without speaking to the intended recipient.Blind transfer is basically used when it is not mandatory to speak to the recipient before transferring an interaction. If the intended recipient doesn’t answer, the call will be disconnected. Many people also refer it as “Cold” or “ Unannounced” transfer.

How Call Transfer will help your business?

  • No need to buy or lease any additional equipment, easily redirect calls using CallHippo built-in call transfer feature.
  • It is a professional customer communication practice that will increase the reputation of your business.
  • You can seamlessly transfer the calls from different locations.

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Published by CallHippo

Last updated: April 16, 2021