Call Transfer

Make sure that the caller gets to communicate with the right person by using CallHippo’s super useful and practical Call Transfer feature. Perfect for intra-firm and inter-departmental call transfers, all you need to do is redirect a connected call from your phone number to the intended team member extension.

Send Calls To The Right Place Using Callhippo Call Transfer Feature

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What Is Call Transfer?

The call transfer feature allows you to redirect a connected call from your phone number to a team member. Once the call transfer is done your call will be disconnected and the transferred call is established as a new connection. In simple words, you answer a call and then send it to another extension inside your office.

With CallHippo,

  • Transfer live calls to a team member extension.
  • If a caller mistakenly calls to a different department, use the call transfer feature and redirect the caller to the right person.
  • Transfer phone calls to an appropriate Voicemail box.

After transferring a call you have three choices

  • Simply hang up
  • You can stay on the line until the person you have transferred the call answers and then hangs up.
  • Start a 3-way conversation

CallHippo Provides Two Types Of Call Transfer

Warm Transfer
Warm Transfer

Warm call transfer feature allows you to redirect a connected call from your phone number to a team member. Once the call transfer is done your call will be disconnected and the transferred call is established as a new connection. In simple words, you answer a call and then send it to another extension inside your office. Blind Transfer

Blind Transfer
Blind Transfer

Blind transfer will transfer an active call without speaking to the intended recipient.Blind transfer is basically used when it is not mandatory to speak to the recipient before transferring an interaction. If the intended recipient doesn’t answer, the call will be disconnected. Many people also refer it as “Cold” or “ Unannounced” transfer.

Everything About CallHippo Call Transfer Feature

How Call Transfer will Help Your Business?

  • No need to buy or lease any additional equipment, easily redirect calls using CallHippo built-in call transfer feature.
  • It is a professional customer communication practice that will increase the reputation of your business.
  • You can seamlessly transfer the calls from different locations.

More Features

CallHippo Feature - Power Dialer
Power Dialer

Deliver your daily calling commitments like a pro with CallHippo’s super-efficient Power Dialer function.

CallHippo Feature - Smart Switch
Smart Switch

Multiple telephony providers before placing a call. You can now safely bid adieu to all your call connectivity issues.

CallHippo Feature - Global Connect
Global Connect

Global Connect helps you know the right time to call your international clients.

CallHippo Feature - Smart Call Forwarding
Smart Call Forwarding

Each user can choose to have calls forwarded to several phones, to remain reachable even on-the-go.

Call Monitoring
Call Monitoring

Call monitoring refers to the process of listening to a representative’s calls with the objective of improving the quality of communication and customer service.

CallHippo Feature - Call Conference
Call Conference

It’s a feature that will enable you to add a third person to your two-way call and turn it into a 3-way conference.

CallHippo Feature - Call Queuing
Call Queuing

A Call Queue places incoming call in a line when the agent is busy attending other customers.

CallHippo Feature - Call Barging
Call Barging

Call Barging is when a supervisor who is silently monitoring the call decides to enter the conference bridge.

CallHippo Feature - Call Recording
Call Recording

Record every call on each of your numbers to better monitor your performance as a team.

CallHippo Feature - Voice Mail
Voice Mail

Receive voicemails by email in your inbox. Play them directly from your email.

CallHippo Feature - Call Analytics
Call Analytics

Track your phone support performance. Measure the % of missed calls, call load of each teammate, etc.

CallHippo Feature - On Hold Music
On Hold Music

On Hold Music from CallHippo is a great way to keep your callers happy and engaged while on hold or upload your own custom music.

Frequently Asked Questions

  • No, there are no limitations on call transfer with CallHippo. It allows you to redirect a connected call from your phone number to any team member. Once the transfer is done, your call is disconnected, and the transferred call is established as a new connection. It is a useful feature that enhances your organization’s mobility and ensures that not even a single call is missed for any reason.

  • No, CallHippo provides users with the call transfer feature with all its Platinum Plan, without any extra cost.

  • No, users cannot transfer numbers outside of the organization - the call transfer feature can be used to transfer calls to team members’ extension numbers. If the caller mistakenly calls the wrong department, you can transfer him to the correct number.

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Published by Nishita

Last updated: September 17, 2021