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Table of Contents
Why Shift To A Cloud-Based Online Phone Number?
With a cloud-based phone system, you can make calls using Direct Inward Dialing (DID) numbers, also known as online phone numbers.
These DID numbers are pretty much like regular telephone numbers, but they are hosted on the internet. You can make and receive calls on any device with a decent internet connection such as your laptop, desktop computer, or mobile phone. An online phone number does not have a physical phone line associated with it.
Unlike traditional PBX systems, these new-age online phone systems focus on making the process easy for businesses. You can even track these calls and monitor the performance of your agents.
Just like regular phone numbers, there are two types of DID numbers as well:
- Virtual Local Phone Number – As the name suggests, a virtual local phone number is one that comes with the specific area code of the region for which you need the number. Even though it’s a virtual number, it looks just like any other number belonging to that region.
- Toll-Free Phone Number – A toll-free number is widely used for commercial purposes. Customers can call on this number without incurring any call charges.
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Features Of Online Phone Numbers
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Benefits Of Online Phone Number
CallHippo’s virtual phone numbers are very affordable. You will never have to worry about exorbitant long-distance phone bills. CallHippo’s monthly plans are far cheaper. Furthermore, your clients will be able to call your virtual phone number at local call rates, no matter where you are in the world.
The best part about buying an online phone number from CallHippo is that you do not need any additional equipment or hardware to use your phone number. All you need is a stable internet connection and an internet-enabled device such as a laptop, smartphone, or tablet and you will be able to make and receive calls no matter where you are and even when you are on-the-go.
When you purchase a virtual phone number from CallHippo, you can choose from a range of advanced features such as auto-dialing, call forwarding, call recording, reporting, and analytics, etc. that fit the needs of your business and create a solution that can streamline and automate various processes in your contact center.
By leveraging CallHippo’s wide range of features and benefits for your contact center, you will be able to take your customer experience to a whole new level. You will be able to expand your customer base and make your business more profitable over time.
Why Should Businesses Use Online Phone Numbers?
CallHippo is a leading cloud-based virtual phone system provider that offers local and toll-free numbers for over 50 countries across the world. Let’s take a look at some of the ways a virtual phone number from CallHippo is one of the best options out there:
Boost Agent Productivity
- Automatic call routing detects an idle agent and directs customer calls to them.
- You can generate custom reports and monitor agent performance in real-time. You can track KPIs like call abandonment rates and occupancy times, which can be significant indicators of your process’s hygiene.
Safeguard Employee and Client Identity
- Online phone number solutions can safeguard the identity of your employees and your clients by masking personal phone numbers for both incoming as well as outgoing calls.
Manage Business Calls Anytime, Anywhere
- Online phone numbers give you the flexibility to manage your business without being chained to your seat. Calls can be forwarded to personal mobile phones, so you operate your business anytime, anywhere.
Better Training and Quality Assurance
- You can monitor active calls through call barging or refer to a call recording at a later time. Both these activities help you improve your processes and ultimately provide a better experience.
Better customer experience
- Call routing rules and IVR systems help a customer navigate through your menu and direct themselves to the appropriate agent
- Customized greetings, welcome messages, call wait music and more keep the callers engaged.
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