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Table of Contents
WHAT IS ONLINE PHONE NUMBER?
In a cloud-based phone system, calling is done through numbers known as Direct Inward Dialing(DID) numbers or simply online phone numbers.
These DIDs act like telephone numbers but are rooted on the internet, allowing you to make and receive calls on any device with internet connection like laptops, computers, or mobile phones. An online phone number has no physical phone line associated with it. Calls routed through virtual numbers can be tracked and monitored for performance.
These numbers are part of a more extensive online phone system. But unlike traditional PBX systems, these new-age online phone systems focus on making the process easy for businesses.
Similar to regular phone numbers, There are two types of DIDs as well.
- Local Numbers –These improve pickup rates as they act as brings in the aspect of familiarity with the caller.
- Toll-Free – These numbers encourage customer communication as they can call you free of charge.
GET YOUR ONLINE PHONE NUMBERS IN 3 EASY STEPS
Our Working Process
in 3 StepsBuy Online Phone Numbers of 50+ Countries. Start Making and Receiving Calls across the globe.
BUY NUMBERS
Buy Numbers of 50+ Countries around the World
ADD USERS
Add Multiple Users on the Same Number
START CALLING
Start Calling and Receiving Calls around the World
FEATURES OF ONLINE PHONE NUMBERS
Call Transfer
Redirect connected calls from your enterprise VoIP phone system to team members. Connect calls effortlessly.
Call Conference
Use CallHippo VoIP solutions for enterprise and add a third person to your two-way call. Turn it into a 3-way conference.
Call Queuing
Busy attending to other calls? Place incoming calls in a queue on our hosted phone system and attend the next one ASAP.
Call Barging
With our VoIP solutions for enterprise, monitoring and supervision is easy. Enter the conference bridge via call barging.
Get Local Phone Numbers
Get Online phone numbers with local area codes in over 58 countries. Attract new customers and earn their trust easily.
Smart Call Forwarding
Use CallHippo’s corporate communication solutions to forward calls to multiple phones and boost customer support easily.
Team Collaboration (Manage Team)
Manage it all from one place with the CallHippo hosted phone system. Calls, clients, teams, and departments. It’s all here!
Ring All
Team members associated with a number will receive a call at the same time. Any one of them can start the conversation.
Call Recording
Help your support & sales teams get better with each call, with simplified call recording on CallHippo hosted phone system.
Voice Mail
Missed calls? Never again. Receive voicemails on your CallHippo enterprise VoIP phone system-associated email & rest easy.
Call Analytics
Learn what makes your most successful callers the best with advanced call analytics. Strengthen your sales + support teams.
On Hold Music
Keep customers engaged with standard or custom on-hold music, available on CallHippo’s enterprise level phone system.
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BENEFITS OF ONLINE PHONE NUMBER
Zero Information Loss:
All your customer data and conversations are routed through your species number. Routing enables the system to track data in realtime as well as route them as per your requirements
Cost-efficient:
Apart from eliminating hardware costs, these DIDs have lower calling charges as well. These lower charges are possible because they send all the communication data over the internet. Due to this, the average cost per call is reduced significantly.
It is Portable:
Using an online phone number only requires an internet connection and a softphone to start the process. The system itself is operated from anywhere and can be taken anywhere.
Offers Geographical Flexibility:
You can get numbers that belong to any area code globally, eliminating the need for someone being physically present. This is highly beneficial when your clients are spread across the globe.
WHY BUSINESSES SHOULD USE ONLINE PHONE NUMBER
Boost Agent Productivity
- Automatic call routing detects an idle agent and directs customer calls to them.
- You can generate custom reports and monitor agent performance live. Tracking KPIs like call abandonment rate and Occupancy times can be significant indicators of your process’s hygiene.
Safeguard Employee and Client Identity
- Online number solutions can safeguard the identity of employees and clients by masking personal phone numbers for both to and fro calling.
Manage Business Calls Anytime, Anywhere
- Online phone numbers give you the flexibility to manage your business without being chained to your seat. Calls can be forwarded to personal mobile phones, so you operate your business anytime, anywhere.
Better Training and Quality Assurance
- You can monitor active calls through call barging or refer to a call recording at a later time. Both these activities help you iterate on your process and ultimately provide a better experience.
Better customer experience
- Call routing rules and IVRs rout help a customer better navigate through your menu to the agent most relevant to them.
- Also, customized greetings like welcome messages, call wait music, and others can keep the callers engaged.
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