Pricing & Plans
Explore customized solutions to meet your communication needs with our innovative tools.
Individual Products
- Price
- Features
- Add-ons
- FAQs
Ideal for Businesses Seeking AI-Enhanced Customer Support Solutions
Streamline communication with a reliable and efficient office phone solution.
Starter
$18
Per User/Month
- 1000 calling minutes within US/CA
- 100 SMS (Text messages)
- 1 Free Phone NumberToll-free number not included.
- Basic Report Analytics
View all Features
Professional 
Popular
Popular$30
Per User/Month
Everything in Starter +
- Unlimited calling minutes within US/CAD
- 500 SMS (Text messages)
- Call Recordings
- AI Reports / AnalyticsSmart reports that summarize user & call activity.
- After Call Work
View all Features
Ultimate
$42
Per User/Month
Everything in Professional +
- Unlimited calling minutes within US/CAD
- 1000 SMS (Text messages)
- Unlimited QA Users
- Dedicated Account Manager
- Custom Integrations
- Single Sign On (SSO)Securely log into multiple apps with one set of credentials.
- Free ControlHippo Bronze Plan
View all Features
Enterprise
Talk To Us
Includes all features from past plans
- Minimum 20 Users
- Unlimited calling to 48 countries
- Customized Add-ons for other countries & SMS
- Power Dialer, Parallel Included
- Speech Analytics Or CallHippo AI included
- Priority Support1-hour response time guarantees, designated support team oversight, tailored proactive monitoring and 24/7 support.
- Custom ReportsCustomised reports for tracking teams KPI's
- Custom OnboardingPersonalised guidance for feature activation and better usage of core CallHippo features
- Custom data storage and API usage.
- Developer SupportNeed Developer access for support required in software integration
- Dedicated Account Manager
- Dedicated Compliance SupportTailored assistance from our Legal and Compliance teams to meet specific cybersecurity and documentation needs.
View all Features
Local taxes (GST) will be applicable in addition to the listed
prices.
| Plans & Features | Starter | Professional | Ultimate | |
|---|---|---|---|---|
Reducing Communication Costs | ||||
| Free Phone Number Toll-free number not included. | (1 Phone Number / User) | (1 Phone Number / User) | (1 Phone Number / User) | |
| SMS (Text Messages) | ||||
| MMS | ||||
| Calling Minutes | ||||
| Forward-To-Device Reduce missed calls by forwarding them to your device. | ||||
| DID Group Group numbers for better allocation and efficient DID management. | - | - | ||
| Compliance Call Recording Follow legal regulations for call recording in various countries. | - | - | ||
Increasing Agent Productivity | ||||
| Click To Dial | ||||
| AI Global Connect Identify the phone number's timezone prior to making a call. | ||||
| Call Mute Use the mute feature to ensure privacy in personal conversations. | ||||
| Business Hours Set specific times or hours when a number will be available to receive calls. | ||||
| Country Blocking Block outgoing calls to specific countries. | ||||
| Leaderboard (Gamification) Promote and enhance users performance metrics. | ||||
| Custom Ring Time | ||||
| Clone Number / User Setting | ||||
| Manage Agent Availability | ||||
| Campaign Management | ||||
| Shared Inbox Streamline communication and empower sales teams. | ||||
| Call Reminder Ensure timely follow-ups without missing potential leads. | - | |||
| Multilingual IVR Configure multi-step IVR messages in multiple languages. | - | |||
| Call Notes and Ratings Manage call notes efficiently for precise documentation and follow-ups. | - | |||
| After Call Work Enable this to let callers note down key points after the call ends. | - | |||
| Voicemail Drop | - | |||
| Multilevel IVR Guide callers and direct them to the right department. | - | - | ||
| Call Blocking Prevent spam calls by adding numbers to the blacklist. | - | - | ||
| AI Auto Rotate Increase your call connectivity by avoiding spam markings. | - | - | ||
| Multiple Level Call Transfer Effortlessly transfer calls to enhance customer engagement. | - | - | ||
| Conference Calling Collaborate effortlessly with conference calls. | - | - | ||
| Pause & Resume Recording Ensure call recording confidentiality with pause and resume features. | - | - | ||
| Embedded Dialer Integration | - | - | ||
| Custom Caller ID Increase call pickup rates by configuring caller IDs. | - | - | ||
| 24*7 Support | - | - | ||
| Phone Support | - | - | ||
Automating Workflows | ||||
| Voicemail | ||||
| Smart Switch | ||||
| 2FA Secure your account with an extra layer of protection using 2FA. | ||||
| Ring All Devices Receive calls on all logged-in devices to avoid missing a call. | ||||
| Webhook Eliminate manual data entry and minimize errors. | ||||
| Website Call Back Button Collect customer callback requests by adding this widget to your website. | ||||
| AI Intelligent Reports (User Status Report) Smart reports that summarize user & call activity. | - | |||
| Email Notification For Voicemail Receive instant email notifications for incoming voicemails. | - | |||
| Role Based Access Control Seamlessly invite users according to their assigned roles. | - | |||
| Call Distribution (Cascading) Arrange the priority order for users to receive calls. | - | |||
| Custom Greetings Make customers feel valued with personalized greetings. | - | |||
| Custom Disposition | - | |||
| Custom Integrations Set up integration with your choice of tools. | - | - | ||
| Single Sign On (SSO) Securely log into multiple apps with one set of credentials. | - | - | ||
| Holiday Routing Route calls to the proper channel and inform the customers regarding your holiday schedule. | - | - | ||
| AI Smart DID Routing Leverage our intelligent algorithm to automatically direct calls. | - | - | ||
| Hide Number From Agent Enhance privacy by enabling number hiding for agents. | - | - | ||
Tracking Team Performance | ||||
| Call Logs Get seamless access to your last 1 year of call records. | 1 Month | Life Time | Life Time | |
| Teams Assign teams to handle calls in sequence. | ||||
| Last Called By | ||||
| Audit Logs Keep a track on any change made to your account. | ||||
| User Working Hours Manage user shifts to enhance productivity. | ||||
| Basic Report Analytics | ||||
| Feedback For Calls Provide feedback to your agents by analyzing their call recording. | ||||
| Call Recordings Conduct the business better with the access to call recordings. | - | |||
| Reports Via Email Stay updated about the reports and activity feed on your mails. | - | |||
| AI Voicemail Transcription Improve efficiency by quickly scanning voicemail contents. | - | |||
| Unlimited QA Users | - | - | ||
| Call Tagging Achieve Unparalleled Efficiency By Sorting Calls With Customized Tags! | - | - | ||
| Call Barging Track calls to monitor performance and address customer concerns. | - | - | ||
| Call Whisper Listen to calls and guide agents without the customer hearing. | - | - | ||
| Live Call Monitor calls to provide real-time guidance or join as needed. | - | - | ||
| Dedicated Account Manager Resolve account queries efficiently with dedicated account manager. | - | - | ||
| Personalized Onboarding Experience personalized onboarding for a tailored start. | - | - | ||
| Monthly Business Review | - | - | ||
| Plans & Features | Starter | Professional | Ultimate | |
|---|---|---|---|---|
Reducing Communication Costs | ||||
| Free Phone Number Toll-free number not included. | (1 Phone Number / User) | (1 Phone Number / User) | (1 Phone Number / User) | |
| SMS (Text Messages) | ||||
| MMS | ||||
| Calling Minutes | ||||
| Forward-To-Device Reduce missed calls by forwarding them to your device. | ||||
| Number Porting Retain your existing number hassle-free when changing providers | ||||
| Website Callback Button Receive callback requests from your customers by placing this widget on your website | ||||
| Per Min Call Expense Limit The caller will not be able to call the numbers whose per min call expense would be beyond the set limit | ||||
| Number Masking Enhance the security standards with Number masking for reports | - | - | ||
| DID Group Group numbers for better allocation and efficient DID management. | - | - | ||
| Compliance Call Recording Follow legal regulations for call recording in various countries. | - | - | ||
Increasing Agent Productivity | ||||
| Click To Dial | ||||
| AI Global Connect Identify the phone number's timezone prior to making a call. | ||||
| Call Mute Use the mute feature to ensure privacy in personal conversations. | ||||
| Business Hours Set specific times or hours when a number will be available to receive calls. | ||||
| Country Blocking Block outgoing calls to specific countries. | ||||
| Leaderboard (Gamification) Promote and enhance users performance metrics. | ||||
| Custom Ring Time | ||||
| Clone Number / User Setting | ||||
| Manage Agent Availability | ||||
| Campaign Management | ||||
| Shared Inbox Streamline communication and empower sales teams. | ||||
| Concurrent Calls | Unlimited | Unlimited | Unlimited | |
| SMS Template Send SMS in a click with saved templates for fast and efficient communication | ||||
| Chat Support Get the chat support. Applicable for bronze and silver plans with a minimum of 5 users | ||||
| Email Support | ||||
| Multilingual IVR Configure multi-step IVR messages in multiple languages. | - | |||
| Call Notes and Ratings Manage call notes efficiently for precise documentation and follow-ups. | - | |||
| After Call Work Enable this to let callers note down key points after the call ends. | - | |||
| Voicemail Drop Save time by dropping pre-recorded message on machine detected calls | - | |||
| Call Disposition Add call outcomes for efficient follow-ups and grouping | - | |||
| Call Reminder Ensure timely follow-ups without missing potential leads. | - | |||
| IP White list Protect your account against unauthorized access attempts | - | - | ||
| Route to External Number Route your calls to external number in your absence | - | - | ||
| App Blocking | - | - | ||
| Call Script Increase agent productivity with hesitation-free Speech using Call Scripts! | - | - | ||
| AI Automatic Voicemail Drop (for PD) Automatically drop voicemail on machine detected calls. Additional charges applicable | - | - | ||
| AI Auto Voicemail Drop Save time by dropping pre-recorded message on automatic machine detected calls | - | - | ||
| Multilevel IVR Guide callers and direct them to the right department. | - | - | ||
| Call Blocking Prevent spam calls by adding numbers to the blacklist. | - | - | ||
| AI Auto Rotate Increase your call connectivity by avoiding spam markings. | - | - | ||
| Multiple Level Call Transfer Effortlessly transfer calls to enhance customer engagement. | - | - | ||
| Conference Calling Collaborate effortlessly with conference calls. | - | - | ||
| Pause & Resume Recording Ensure call recording confidentiality with pause and resume features. | - | - | ||
| Embedded Dialer Integration | - | - | ||
| Custom Caller ID Increase call pickup rates by configuring caller IDs. | - | - | ||
| 24*7 Support | - | - | ||
| Phone Support | - | - | ||
Automating Workflows | ||||
| Voicemail | ||||
| Smart Switch | ||||
| 2FA Secure your account with an extra layer of protection using 2FA. | ||||
| Ring All Devices Receive calls on all logged-in devices to avoid missing a call. | ||||
| Webhook Eliminate manual data entry and minimize errors. | ||||
| Website Call Back Button Collect customer callback requests by adding this widget to your website. | ||||
| Desktop Notifications Get notified on your desktop for the incoming/scheduled calls | ||||
| Custom Voicemail Set custom voicemail for better productivity when unavailable to attend the call | ||||
| 3-Digit Editable Extension Users can edit the extension number for their users on which they can get calls on customer requests | ||||
| Internal Team Calling Route your calls internally by dialing in their Extention number | ||||
| AI Intelligent Reports (User Status Report) Smart reports that summarize user & call activity. | - | |||
| Email Notification For Voicemail Receive instant email notifications for incoming voicemails. | - | |||
| Role Based Access Control Seamlessly invite users according to their assigned roles. | - | |||
| Call Distribution (Cascading) Arrange the priority order for users to receive calls. | - | |||
| Custom Greetings Make customers feel valued with personalized greetings. | - | |||
| Custom Disposition | - | |||
| Advanced Integrations Get the access to advance integrations available with CallHippo | - | - | ||
| Transfer To Mobile Charges are applicable when transferring the call to a mobile number | - | - | ||
| Warm And Blind Transfer Easily transfer calls to team members | - | - | ||
| Custom Integrations Set up integration with your choice of tools. | - | - | ||
| Single Sign On (SSO) Securely log into multiple apps with one set of credentials. | - | - | ||
| Holiday Routing Route calls to the proper channel and inform the customers regarding your holiday schedule. | - | - | ||
| AI Smart DID Routing Leverage our intelligent algorithm to automatically direct calls. | - | - | ||
| Hide Number From Agent Enhance privacy by enabling number hiding for agents. | - | - | ||
Tracking Team Performance | ||||
| Call Logs Get seamless access to your last 1 year of call records. | 1 Month | Life Time | Life Time | |
| Teams Assign teams to handle calls in sequence. | ||||
| User Rights Ensure user rights by controlling permissions, limiting access to relevant features, and safeguarding data integrity | ||||
| Last Called By | ||||
| Audit Logs Keep a track on any change made to your account. | ||||
| User Working Hours Manage user shifts to enhance productivity. | ||||
| Basic Report Analytics | ||||
| Feedback For Calls Provide feedback to your agents by analyzing their call recording. | ||||
| Call Recordings Conduct the business better with the access to call recordings. | - | |||
| Reports Via Email Stay updated about the reports and activity feed on your mails. | - | |||
| AI Voicemail Transcription Improve efficiency by quickly scanning voicemail contents. | - | |||
| Sticky Agent Ensure your callers are always connected to the agent he/she last spoke to | - | |||
| Unlimited QA Users | - | - | ||
| Call Tagging Achieve Unparalleled Efficiency By Sorting Calls With Customized Tags! | - | - | ||
| Call Barging Track calls to monitor performance and address customer concerns. | - | - | ||
| Call Whisper Listen to calls and guide agents without the customer hearing. | - | - | ||
| Live Call Monitor calls to provide real-time guidance or join as needed. | - | - | ||
| Dedicated Account Manager Resolve account queries efficiently with dedicated account manager. | - | - | ||
| Personalized Onboarding Experience personalized onboarding for a tailored start. | - | - | ||
| Monthly Business Review | - | - | ||
| Target vs Achievement Define your team's objectives and monitor their accomplishments | - | - | ||
| Onboarding Coach A personalised coach to help you navigate through the settings of CallHippo | - | - | ||
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AIADD-ON
$10
Per User/Month
Experience the power of CallHippo AI
- AI-Powered Call Transcription
- Voicemail Transcription
- Key Topics Analysis
- Call Summaries
- Custom Topic Tracker
- Sentiment Analysis
- Talk Ratio Analysis
- Smart Dashboard
Explore Our Add-ons
Call Scribe
₹1200
Per user/ month
Allow users to see call transcription of recorded calls.
Dashboard User
₹1200
Per User/ month
Invite user as an dashboard user. Dashboard user can access webapp.
Web dialer is not accessible for
dashboard user.
CNAM
₹8000
One time setup cost
CNAM (Caller ID Name) lets callers see your business name on incoming calls, available for USA.
CNAM is also dependent on the receiving
carrier. While we strive
to provide the best service possible, variations in accuracy may
occur due to factors
beyond our control.
SMS Services
₹250
Per month
SMS in the US and Canada follows A2P guidelines with applicable charges.
One time setup cost $15/account is applicable.
Remediation Service
₹1200
Per Number
Get help removing the SPAM status from the number.
Spam Watch
₹1200
Per Number / Month
Numbers monitoring for a Spam-Worry-Free dialing!
Call & SMS Charges
Incoming Call Charges
Outgoing Call Charges
Outbound SMS Charges
WhatsApp Business SMS charges
Fair Usage
(1) Service is provided to you as a business user, for your business and home office use. This means that you are not using it for any personal, residential, nonbusiness and nonprofessional purpose. This also means that you are not to resell or transfer the service to any other person for any purpose or make any charge for the use of the service, without express written permission from CallHippo in advance.
(2) Customer is not allowed to auto-dialing, trunking, traffic pumping. Perform auto-dialing or “predictive dialing”, trunk or forward your CallHippo phone to other numbers that handle multiple simultaneous calls or to a private branch exchange (PBX) or a key system; traffic pumping or access stimulation of calls through the services or the CallHippo network.
(3) Office phone system is designed for small businesses. If it is observed that your usage is like call centre business where bulk calling is happening, CallHippo has right to change the plan or charge as per standard rates. CallHippo has the rights to cancel the account if it does not fall into it's fair usages policy or move it to the call center plans.
(4) If system detect high use of service which could cause network / api / system failer, calling service for your account could be stopped without notice.
(5) Unlimited calling is exclude for this list: https://callhippo.com/exemption-list/
(6) Unlimited calling is not allowed on premium, mobile and tollfree numbers.
(7) Unlimited calling apply for domestic calls only (for US and Canada) international calls will be charged at the current rates published on https://callhippo.com/pricing/.
(8) Outgoing calls to same number can not be more than 10 times in an hour or else system will autoblock that number until CallHippo team get request to unblock the number with valid reason.
(9) Not more than 30% parallel calls are allowed in office phone system.
- Price
- Features
- Add-ons
- FAQs
AI-Optimized for Bulk Calling in Sales, Support, and Call Center Teams
Enhance customer support with efficient and advanced call management tools.
Bronze
Ideal For Small Team
₹1300
Per User/Month
- 1 Free Phone Number1 Phone number free with each user. 1 number can be assigned to multiple users to make and receive calls.
- Smart Dashboard
- Paid Call RecordingAdditional charges of $0.005/min are applicable.
- Multiple Integrations
- User Rights
- Chat Support
View all Features
Silver Popular
PopularFor Fast Growing Team
₹1900
Per User/Month
Everything in Bronze +
- Live Call
- Role-based Access Control
- Free Call Recordings
- Pause-Resume Recording
- After Call Work
- Call Dispositions
View all Features
Platinum
For Larger Team
₹ 3200
Per User/Month
Everything in Silver +
- Auto Dialer (Power, Parallel & Speed to Dial)
- Unlimited QA Users
- Voice Broadcasting
- AI Reports / AnalyticsSmart reports that summarize user & call activity.
- Single Sign On (SSO)Securely log into multiple apps with one set of credentials.
- AI Smart DID Routing
- Hide Number From Agent
View all Features
Enterprise
Ideal for Global Teams
Talk To Us
Includes all features from past plans
- Minimum 20 Users
- Unlimited calling to 48 countries
- Customized Add-ons for other countries & SMS
- Power Dialer, Parallel Included
- Speech Analytics Or CallHippo AI included
- Priority Support1-hour response time guarantees, designated support team oversight, tailored proactive monitoring and 24/7 support.
- Custom ReportsCustomised reports for tracking teams KPI's
- Custom OnboardingPersonalised guidance for feature activation and better usage of core CallHippo features
- Custom data storage and API usage.
- Developer SupportNeed Developer access for support required in software integration
- Dedicated Account Manager
- Dedicated Compliance SupportTailored assistance from our Legal and Compliance teams to meet specific cybersecurity and documentation needs.
View all Features
Local taxes (GST) will be applicable in addition to the listed prices.
| Plans & Features | Bronze | Silver | Platinum | |
|---|---|---|---|---|
Reducing Communication Costs | ||||
| Free Phone Number 1 Phone number free with each user. 1 number can be assigned to multiple users to make and receive calls. | (1 Phone Number / User) | (1 Phone Number / User) | (1 Phone Number / User) | |
| SMS (Text Messages) | ||||
| MMS | ||||
| Forward-To-Device Reduce missed calls by forwarding them to your device. | ||||
| Free Call Recording | - | |||
| Voice Broadcasting | - | - | ||
| DID Group Group numbers for better allocation and efficient DID management. | - | - | ||
| Automatic Machine Detection | - | - | ||
| Compliance Call Recording Follow legal regulations for call recording in various countries. | - | - | ||
Increasing Agent Productivity | ||||
| Click To Dial | ||||
| AI Global Connect Identify the phone number's timezone prior to making a call. | ||||
| Call Mute Use the mute feature to ensure privacy in personal conversations. | ||||
| Shared Inbox Streamline communication and empower sales teams. | ||||
| Campaign Management | ||||
| Custom Ring Time | ||||
| Clone Number / User Setting | ||||
| Campaign Management | ||||
| Call Reminder Ensure timely follow-ups without missing potential leads. | - | |||
| After Call Work Enable this to let callers note down key points after the call ends. | - | |||
| Leaderboard (Gamification) Promote and enhance users performance metrics. | - | |||
| Manage Agent Availability | - | |||
| Pause & Resume Recording Ensure call recording confidentiality with pause and resume features. | - | |||
| Speed To Dial | - | - | ||
| Multiple Level Call Transfer Effortlessly transfer calls to enhance customer engagement. | - | - | ||
| Conference Calling Collaborate effortlessly with conference calls. | - | - | ||
| Google Drive, AWS S3 Integration | - | - | ||
| Embedded Dialer Integration | - | - | ||
| AI Auto Rotate Increase your call connectivity by avoiding spam markings. | - | - | ||
| Custom Caller ID Increase call pickup rates by configuring caller IDs. | - | - | ||
Automating Workflows | ||||
| Voicemail | ||||
| Smart Switch | ||||
| Skill Based Call Routing | ||||
| Webhook Eliminate manual data entry and minimize errors. | ||||
| Website Call Back Button Collect customer callback requests by adding this widget to your website. | ||||
| Role Based Access Control Seamlessly invite users according to their assigned roles. | - | |||
| Call Queue | - | |||
| Queue Callback | - | |||
| Call Distribution (Cascading) Arrange the priority order for users to receive calls. | - | |||
| Holiday Routing Route calls to the proper channel and inform the customers regarding your holiday schedule. | - | |||
| Power Dialer | - | - | ||
| Parallel Dialer | - | - | ||
| Voice Broadcasting | - | - | ||
| Forward To Multiple Device Forward calls to multiple devices. Charges apply for call forwarding. | - | - | ||
| Route To External Number Route your calls to external number in your absence. | - | - | ||
| Single Sign On (SSO) Securely log into multiple apps with one set of credentials. | - | - | ||
| AI Intelligent Reports (User Status Report) Smart reports that summarize user & call activity. | - | - | ||
| AI Smart DID Routing Leverage our intelligent algorithm to automatically direct calls. | - | - | ||
| Hide Number From Agent Enhance privacy by enabling number hiding for agents. | - | - | ||
Tracking Team Performance | ||||
| Teams Assign teams to handle calls in sequence. | ||||
| Last Called By | ||||
| Paid Call Recording Additional charges of $0.005/min are applicable. | ||||
| Feedback For Calls Provide feedback to your agents by analyzing their call recording. | ||||
| Live Call Monitor calls to provide real-time guidance or join as needed. | - | |||
| User Working Hours Manage user shifts to enhance productivity. | - | |||
| Call Tagging Achieve Unparalleled Efficiency By Sorting Calls With Customized Tags! | - | |||
| AI Voicemail Transcription Improve efficiency by quickly scanning voicemail contents. | - | |||
| Unlimited QA Users | - | - | ||
| Multilevel IVR Guide callers and direct them to the right department. | - | - | ||
| Call Barging Track calls to monitor performance and address customer concerns. | - | - | ||
| Call Whisper Listen to calls and guide agents without the customer hearing. | - | - | ||
| Reports Via Email Stay updated about the reports and activity feed on your mails. | - | - | ||
| Target Vs Achievement Define your team's objectives and monitor their accomplishments. | - | - | ||
| Plans & Features | Bronze | Silver | Platinum | |
|---|---|---|---|---|
Reducing Communication Costs | ||||
| Free Phone Number 1 Phone number free with each user. 1 number can be assigned to multiple users to make and receive calls. | (1 Phone Number / User) | (1 Phone Number / User) | (1 Phone Number / User) | |
| Soft Phone | ||||
| Call From Any Number | ||||
| Local Presence Set this to automatically change your outgoing number based on the country code of receiver's number you are calling | ||||
| SMS (Text Messages) | ||||
| Number Porting Retain your existing number hassle-free when changing providers | ||||
| Per Min Call Expense Limit The caller will not be able to call the numbers whose per min call expense would be beyond the set limit | ||||
| Help Center Access | ||||
| Call Blocking Prevent spam calls by adding numbers to the blacklist. | - | |||
| Automatic Machine Detection | - | - | ||
| Forward To Multiple Device Forward calls to multiple devices. Charges apply for call forwarding. | - | - | ||
| Multilevel IVR Guide callers and direct them to the right department. | - | - | ||
| Conference Calls (3 Way Calling) | - | - | ||
| Custom Caller ID Increase call pickup rates by configuring caller IDs. | - | - | ||
| Bring Your Own Carrier (BETA) | - | - | ||
| Custom Plan | - | - | ||
| Custom Discounts | - | - | ||
| Delete Call Logs | - | - | ||
| Volume Discount | - | - | ||
Increasing Agent Productivity | ||||
| Click To Dial | ||||
| Stand-Alone Dialer | ||||
| Contact Management | ||||
| Click-To-Call Chrome Extension This allows you to use our Click to Call functionality and call your customers directly from your favorite website through a simple click on a number | ||||
| Desktop Notifications Get notified on your desktop for the incoming/scheduled calls | ||||
| Forward-To-Device Reduce missed calls by forwarding them to your device. | ||||
| Call Mute Use the mute feature to ensure privacy in personal conversations. | ||||
| Shared Inbox Streamline communication and empower sales teams. | ||||
| Ring All Devices Receive calls on all logged-in devices to avoid missing a call. | ||||
| Set Default Number | ||||
| Internal Team Calling Route your calls internally by dialing in their Extention number | ||||
| AI Global Connect Identify the phone number's timezone prior to making a call. | ||||
| 2FA Secure your account with an extra layer of protection using 2FA. | ||||
| Create Teams | ||||
| Knowledge Base | ||||
| Email Support | ||||
| Chat Support Get the chat support. Applicable for bronze and silver plans with a minimum of 5 users | ||||
| Pause-Resume Recording | - | |||
| 3-Digit Editable Extension Users can edit the extension number for their users on which they can get calls on customer requests | - | |||
| After Call Work Enable this to let callers note down key points after the call ends. | - | |||
| Live Call Monitor calls to provide real-time guidance or join as needed. | - | |||
| Call Notes And Ratings Efficiently manage call notes for accurate documentation and follow-up | - | |||
| Call Reminder Ensure timely follow-ups without missing potential leads. | - | |||
| Call Script Increase agent productivity with hesitation-free Speech using Call Scripts! | - | |||
| App Blocking | - | |||
| Speed To Dial | - | - | ||
| AI Auto Voicemail Drop Save time by dropping pre-recorded message on automatic machine detected calls | - | - | ||
| AI Automatic Voicemail Drop (For PD) Automatically drop voicemail on machine detected calls. Additional charges applicable | - | - | ||
| Multiple Level Call Transfer Effortlessly transfer calls to enhance customer engagement. | - | - | ||
| Auto Dialer (Power, Predictive & Speed To Dial) | - | - | ||
| DID Group | - | - | ||
| Single Sign On (SSO) Securely log into multiple apps with one set of credentials. | - | - | ||
| Onboarding Coach A personalised coach to help you navigate through the settings of CallHippo | - | - | ||
| Dedicated Customer Success Manager | - | - | ||
| One-To-One Onboarding Sessions | - | - | ||
Automating Workflows | ||||
| Skill Based Call Routing | ||||
| Voicemail | ||||
| Call Forward ID | ||||
| Smart Switch Let your agents toggle between multiple telephony providers and select the one that works for them | ||||
| Custom Voicemail | ||||
| Custom Ring Time | ||||
| Clone Number / User Setting | ||||
| Concurrent Calls | Unlimited | Unlimited | Unlimited | |
| Website Call Back Button Collect customer callback requests by adding this widget to your website. | ||||
| SMS Template Send SMS in a click with saved templates for fast and efficient communication | ||||
| Business Hours Set specific times or hours when a number will be available to receive calls. | ||||
| Email Notification For Voicemail Receive instant email notifications for incoming voicemails. | ||||
| Multiple Integrations | ||||
| Country Blocking Block outgoing calls to specific countries. | ||||
| Pipedrive | ||||
| Zoho | ||||
| Intercom | ||||
| Zendesk | ||||
| Freshdesk | ||||
| HubSpot | ||||
| Slack | ||||
| Rest API | ||||
| 90+ business tools app and integrations | ||||
| Webhook Eliminate manual data entry and minimize errors. | ||||
| Call Queue | - | |||
| Sticky Agent Ensure your callers are always connected to the agent he/she last spoke to | - | |||
| Voicemail Drop Save time by dropping pre-recorded message on machine detected calls | - | |||
| Call Distribution (Cascading) Arrange the priority order for users to receive calls. | - | |||
| Queue Callback | - | |||
| Call Disposition Add call outcomes for efficient follow-ups and grouping | - | |||
| Call Cascading | - | |||
| Custom Greetings Make customers feel valued with personalized greetings | - | |||
| Multilingual IVR Configure multi-step IVR messages in multiple languages. | - | |||
| Holiday Routing Route calls to the proper channel and inform the customers regarding your holiday schedule. | - | |||
| AI Voicemail Transcription Improve efficiency by quickly scanning voicemail contents. | - | |||
| User Working Hours Manage user shifts to enhance productivity | - | |||
| Dynamic Number Insertion | - | |||
| Unlimited QA Users | - | - | ||
| Voice Broadcasting | - | - | ||
| AI Smart DID Routing Leverage our intelligent algorithm to automatically direct calls. | - | - | ||
| AI Auto Rotate Increase your call connectivity by avoiding spam markings. | - | - | ||
| Warm And Blind Transfer Easily transfer calls to team members | - | - | ||
| Route To External Number Route your calls to external number in your absence | - | - | ||
| IP White List Protect your account against unauthorized access attempts | - | - | ||
| Reports Via Email Stay updated about the reports and activity feed on your mails | - | - | ||
| AI Intelligent Reports (User Status Report) Smart reports that summarize user & call activity. | - | - | ||
| AWS S3 | - | - | ||
| Google Drive | - | - | ||
| Embedded Dialer Integration | - | - | ||
| Custom Integration Set up integration with your choice of tools | - | - | ||
| VIP Hotline | - | - | ||
Tracking Team Performance | ||||
| Smart Dashboard | ||||
| User Rights Ensure user rights by controlling permissions, limiting access to relevant features, and safeguarding data integrity | ||||
| Last Called By | ||||
| Call Recording | ||||
| Campaign Management | ||||
| Teams Assign teams to handle calls in sequence | ||||
| Call Scribe $15/user charge applicable | ||||
| Feedback For Calls Provide feedback to your agents by analyzing their call recording. | ||||
| Call Logs Gain detailed insights into all your calls | 6 months | Life Time | Life Time | |
| Working Hours Per User | - | |||
| Role Based Access Control Seamlessly invite users according to their assigned roles. | - | |||
| Leaderboard (Gamification) Promote and enhance users performance metrics. | - | |||
| Manage Agent Availability | - | |||
| Download Call Recordings | - | |||
| Call Whisper Listen to calls and guide agents without the customer hearing. | - | - | ||
| Call Tagging Achieve Unparalleled Efficiency By Sorting Calls With Customized Tags! | - | - | ||
| Compliance Call Recording Follow legal regulations for call recording in various countries. | - | - | ||
| Call Barging Track calls to monitor performance and address customer concerns. | - | - | ||
| Audit Logs Keep a track on any change made to your account | - | - | ||
| Hide Number From Agent | - | - | ||
| Target vs Achievement Define your team's objectives and monitor their accomplishments | - | - | ||
| Post Call Survey Send surveys directly to customers | - | - | ||
| Custom Reports | - | - | ||
| SLA | - | - | ||
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AIADD-ON
$10
Per User/Month
Experience the power of CallHippo AI
- AI-Powered Call Transcription
- Voicemail Transcription
- Key Topics Analysis
- Call Summaries
- Custom Topic Tracker
- Sentiment Analysis
- Talk Ratio Analysis
- Smart Dashboard
Explore Our Add-ons
Call Scribe
₹1200
Per user/ month
Allow users to see call transcription of recorded calls.
Dashboard User
₹1200
Per User/ month
Invite user as an dashboard user. Dashboard user can access webapp.
Web dialer is not accessible for dashboard
user.
CNAM
₹8000
One time setup cost
CNAM (Caller ID Name) lets callers see your business name on incoming calls, available for USA.
CNAM is also dependent on the receiving
carrier. While we strive
to provide the best service possible, variations in accuracy may
occur due to factors
beyond our control.
SMS Services
₹250
Per month
SMS in the US and Canada follows A2P guidelines with applicable charges.
One time setup cost $15/account is
applicable.
Remediation Service
₹1200
Per Number
Get help removing the SPAM status from the number.
Spam Watch
₹1200
Per Number / Month
Numbers monitoring for a Spam-Worry-Free dialing!
Call & SMS Charges
Incoming Call Charges
Outgoing Call Charges
Outbound SMS Charges
WhatsApp Business SMS charges
Notes
(1) Not free on Exemption List. After total free minutes of all user combined, incoming call charges will apply.
(2) Additional incoming minutes on standard number is charged at $0.02/min. For premium numbers and toll-free numbers, incoming call charges will apply.
(3) Voicemail charges are applicable & are same as incoming call charges of the number.
(4) After fair usage, $0.01/SMS will be applicable for incoming SMS and regular SMS pricing will be applicable for outbound SMS.
(5) AI Voicemail Transcription charges are applicable
Empower Your Calling Strategy with the Parallel Dialer Today
Boost productivity with automated dialing for faster and smarter call handling.
Basic
$25
Per User/Month
- Unlimited Calling within US/CA
- Best in Industry Automatic Machine Detection Accuracy
- AI Smart DID Routing
- Queue Calls
- Auto Pacing Dial Ratio
- Controlled Multiple Call Attempts
- Time Zone Dialing
Ultimate
$200
Per User/Month
- Unlimited Calling within US/CA
- Best in Industry Automatic Machine Detection Accuracy
- AI Smart DID Routing
- Queue Calls
- Auto Pacing Dial Ratio
- Controlled Multiple Call Attempts
- Time Zone Dialing
Empower Your Business with Callhippo’s Advanced Solutions
Productivity Boost
Boost agent productivity significantly with the implementation of a parallel dialer. By automating call initiation and filtering out unproductive calls.
Automatic Machine Detection
It enables call center software to detect these machine-based responses and appropriately handle or route calls, saving agents’ time.
Timezone Dialing
It ensures that calls are made during appropriate hours, avoiding contacting individuals during inconvenient or after-hours times.
Curious How Parallel Dialer Can Transform Your Campaigns?
Efficiently engage a sizable audience simultaneously through the parallel dialer's capabilities.
AI-Powered Omnichannel Platform for Smarter Sales and Superior Support
Harness AI to Boost Sales Efficiency and Deliver Exceptional Support Across Every Channel.
Basic
Free
/3 Users Free
Chatbots
+
- Contact Management
- File Sending
- Multi-Accounts
- Performance Indicators
Bronze
$2025
Per User/Month
Chatbots
+
Everything in Basic +
- Shared Inbox
- Business Hours
- Contact Timeline
- Admin Chat Review
- Analytics & Reports
- API / Webhook
- Quick Reply
Silver Popular
Popular$2835
Per User/Month
Chatbots
+
Everything in Bronze +
- Automation
- Broadcast Messages
- AI Chat Assistant AI
- Unified Inbox
- Data Export
- Website Chat Button
- CSAT Score
- Private Notes
Gold
Contact Us
Chatbots
+
Everything in Silver +
- Shared Inbox
- Business Hours
- Contact Timeline
- Admin Chat Review
- Analytics & Reports
- API / Webhook
- Quick Reply
Connect Across Multiple Communication Channels
Messenger
Streamline customer support on Messenger with ControlHippo, offering a unified solution.
Connect
Features
Leading omnichannel platform for scalable, personalized customer interactions.
Omnichannel Inbox
Connect with customers across multiple messaging channels.
CRM Integration
Seamless omnichannel CRM integration for unified customer communication.
Multiple Users Access
Allow multiple agents to manage shared accounts and handle high volumes of conversations efficiently.
WhatsApp Business Web
Ensure conversations are always within reach without device limitations. Empower teams to efficiently manage high WhatsApp volumes on desktops.
Automated Responses
Set up personalized auto-replies to answer common questions, saving time and improving customer satisfaction.
Advanced Analytics
Gain insights into the impact of your omnichannel communication with detailed analytics and quantify your ROI.
Chat Labels
Organize conversations efficiently for streamlined customer management, ensuring no query goes unnoticed or unresolved.
Resolve/Unresolved Chat
Easily track and manage chat statuses for swift issue resolution and maintain a clear overview of resolved and pending customer concerns.
Broadcast Campaign
Conduct targeted outreach to a mass audience through pre-scheduled messages, promoting your products, services, or updates at scale.
Try For Free, Upgrade As You Grow
Try all the features of our all-in-one communication platform with a 10 day free trial.
Start Free TrialCallHippo for Multiple Platforms
Stay connected no matter where you are. CallHippo is your constant companion, available on iOS, Android, as a WebApp, and Google Chrome Extension.
