Transparent pricing · No hidden fees
The complete communication platform for every team
Six products. One platform. Pick what fits — or stack them all.
- 10-day free trial
- No credit card needed
- Cancel anytime
- 5,000+ businesses trust CallHippo
Products
AI Business Phone System
Powerful communication at scale.
AI Agents
Speaks like a human.
AI Business Phone System
Powerful communication at scale.
AI Business Phone System
Powerful communication at scale.
AI Agents
Speaks like a human.
Core Calling for Business Teams
Ideal for small teams managing low to moderate call volumes and seeking reliable, day-to-day business calling.
Basic
Ideal for Getting Started
$0
Per User/Month
Billed annually.
-
Calling
- Pay Only for Numbers
- Voicemail
- Click to Dial
- Business Hours
Define operating hours for each number to route calls appropriately.
- Smart Failover System
Automatically retries calls with an alternate caller ID when a provider rejection is received, improving call connection success rates.
-
Messaging - SMS (Text messages) & MMS
- WhatsApp Business API
Platform- 2FA
Add an extra security layer by requiring a verification code in addition to your password.
- Desktop & Mobile Apps
Everything in Basic + Telephony
-
Calling
- 1000 calling minutes within US/CA
- Forward to Device
Automatically route incoming calls to your mobile or alternative device to never miss calls.
- Ring All Devices
Ring simultaneously on all your logged-in devices (desktop, mobile, browser) for every call.
- AI Global Connect
View caller's timezone before dialing to reach contacts at optimal times.
- Country Blocking
Restrict outbound calls to specific countries to prevent unauthorized international dialing.
-
Messaging
- 100 SMS (Text messages)
- SMS Templates
Create and save message templates for one-click texting with consistent communication.
- Free Omnichannel Inbox
Analytics- Basic Report Analytics
- Call Logs (1 month)
Access detailed records of all calls including duration, outcome, recordings, and participant information.
- Audit Logs
Track all account changes and user actions for security, compliance, and accountability.
Integrations-
ZZapierSSlack50+WWebhook
View all
Features
Everything in Starter +
-
Calling
- Unlimited calling minutes within US/CA
- Call Recordings
Record and store calls for quality monitoring, training, and compliance.
- Multilingual IVR
Offer IVR menu options in multiple languages to serve diverse customer bases.
- Call Distribution (Cascading)
Route calls to agents in a priority sequence until someone answers.
- Custom Greetings
Upload personalized welcome messages for callers to hear when they reach your number.
-
Messaging
- 500 SMS (Text messages)
- Analytics
- Reports / Analytics
Get detailed insights and summarized analytics on team's calling performance.
- AI Voicemail Transcription
Automatically convert voicemail audio to text for faster message review.
- Call Logs (Lifetime)
- Role Based Access Control
Assign specific roles with tailored permissions to control what each user can view and manage.
- Call Transcription
- Integrations
-
HHubSpotSSalesforcePPipedrive50+ZZoho
View
all Features
Everything in Professional +
-
Calling
- Unlimited calling minutes within US/CA
- Smart DID Routing
Automatically routes calls to the best available agent based on real-time data.
- Multilevel IVR
Create multi-step phone menus to route callers to the right department or person automatically.
- Call Blocking
Block unwanted callers and spam numbers to keep your team focused on quality conversations.
- Holiday Routing
Configure special call handling and greetings for holidays and non-business days.
- CRM-Based VIP Routing
Route calls automatically to the correct contact/lead owner based on CRM information.
-
Messaging
- 1000 SMS (Text messages)
- Analytics
- Call Summary
Enterprise- Single Sign-On (SSO)
Log in once to access CallHippo and all integrated tools with your company credentials.
- Custom Integrations
Build advanced integrations with your systems—add click-to-call anywhere, sync call data with custom logic, and create workflows specific to your business.
- Dedicated Account Manager
Resolve account queries efficiently with dedicated account manager.
- Personalized Onboarding
Experience personalized onboarding for a tailored start.
- 24×7 & Phone Support
- Integrations
-
HHubSpotSSalesforceZZoho50+ZZendesk
View all
Features
Local taxes will be applicable in addition to the listed prices.
Enterprise Plan
₹16468
Per User/Month
Custom pricing
For organizations with advanced requirements beyond standard plans.
Includes all Ultimate plan features
- Minimum 50 Users
- Unlimited Calling to 48 Countries
- Service-Level Agreement (SLA)
- WhatsApp Business API
- Custom Reports Customized reports to track team KPIs.
- Custom Onboarding Receive personalized guidance to activate features and maximize the value of core CallHippo features.
- Customized Add-ons for Other Countries & SMS
- Custom Data Storage and API Usage
- Developer Support Get developer access and support for software integrations.
- Dedicated Account Manager
- Priority Support Priority support with a 1-hour response time guarantee, designated support team oversight, proactive monitoring, and 24/7 availability.
- Dedicated Compliance Support Get tailored support from our Legal and Compliance teams for cybersecurity and documentation requirements.
- Speech Analytics or CallHippo AI Included
Get MORE with the Pro Suite
Here’s what you’re missing in the Essential plan and what you gain by upgrading.
- Conference Calls
- Warm Transfer
- Smart Dashboard
- Softphone
- Call Transfer
- Blind Transfer
- Last Call Details
- IP Whitelisting
- Custom Caller ID
- Call Recording Rights
- Number Masking
- Smart DID Routing
- Auto Rotate
- AI Voicemail Drop
- Call Disposition
- Unlimited QA/Guest Users
- Custom Integrations
View full feature comparison
Organized under the new outcome-based categorization instead of the current live grouping.
| Plans & Features | Starter | Professional | Ultimate | |
|---|---|---|---|---|
|
Call Management
|
||||
| 1 Free Phone Number Per User
Get a dedicated standard phone number for each team member at no extra cost. Share numbers across multiple users for collaborative calling.
|
||||
| Calling Minutes |
|
|
|
|
| Concurrent Calls
Handle multiple inbound or outbound calls simultaneously on the same number.
|
Unlimited | Unlimited | Unlimited | |
| Global Connect
View caller's timezone before dialing to reach contacts at optimal times.
|
||||
| Smart Failover System
Automatically retries calls with an alternate caller ID when a provider rejection is received, improving call connection success rates.
|
||||
| Smart Switch
Seamlessly switch between multiple carrier providers for optimal call quality.
|
||||
AI Conversation Intelligence
|
||||
| AI Voicemail Transcription
Automatically convert voicemail audio to text for faster message review.
|
- | |||
| Call Transcription | - | |||
| Call Summary | - | - | ||
| Machine Detection Using Call Transcription Analysis
Automatically detects whether a call was answered by a person or a machine using the call transcript.
|
- | - | ||
|
Omnichannel Messaging
|
||||
| Free Omnichannel Inbox
Manage calls, SMS, WhatsApp, and other channels from one unified inbox.
|
||||
| MMS
Share images, videos, and multimedia content via text message with your contacts.
|
||||
| SMS (Text Messages)
Send and receive text messages directly from your business phone numbers.
|
|
|
|
|
| SMS Template
Create and save message templates for one-click texting with consistent communication.
|
||||
| Shared Inbox
Centralized message inbox accessible to your entire team for collaborative communication.
|
||||
| WhatsApp Business API
Connect with customers on WhatsApp using your business number.
|
||||
Sales Dialer
|
||||
| Website Callback Button
Add a call request widget to your website so visitors can request instant callbacks.
|
||||
| Contact Management | ||||
| Click to Dial
Call any phone number with a single click directly from your browser or CRM.
|
||||
Smart Inbound Call Routing
|
||||
| Custom Voicemail
Record personalized voicemail greetings for individual users or numbers.
|
||||
| Voicemail
Receive voicemail messages when calls go unanswered—accessible from any device.
|
||||
| 3-Digit Editable Extension
Assign and customize 3-digit extension numbers for easy internal dialing.
|
||||
| Business Hours
Define operating hours for each number to route calls appropriately.
|
||||
| Forward-To-Device
Automatically route incoming calls to your mobile or alternative device to never miss calls.
|
||||
| Internal Team Calling
Call team members instantly using their extension numbers—no external minutes used.
|
||||
| Ring All Devices
Ring simultaneously on all your logged-in devices (desktop, mobile, browser) for every call.
|
||||
| Email Notification for Voicemail
Get instant email alerts with voicemail details whenever a message is left.
|
- | |||
| Custom Greetings
Upload personalized welcome messages for callers to hear when they reach your number.
|
- | |||
| Multilingual IVR
Offer IVR menu options in multiple languages to serve diverse customer bases.
|
- | |||
| Call Distribution (Cascading)
Route calls to agents in a priority sequence until someone answers.
|
- | |||
| CRM-Based VIP Routing
Route calls automatically to the correct contact/lead owner based on CRM information.
|
- | - | ||
| Number Group
Organize phone numbers into groups for easier management and routing.
|
- | - | ||
| Auto Voicemail Drop
Automatically leave pre-recorded voicemails when calls reach answering machines.
|
- | - | ||
| Custom Ring Time
Set how long each number or agent's phone rings before going to voicemail.
|
- | - | ||
| Holiday Routing
Configure special call handling and greetings for holidays and non-business days.
|
- | - | ||
| Multilevel IVR
Create multi-step phone menus to route callers to the right department or person automatically.
|
- | - | ||
| Sticky Agent
Automatically route repeat callers to the same agent they previously spoke with.
|
- | - | ||
| Transfer To Mobile
Seamlessly transfer business calls to your mobile device. Additional charges may apply.
|
- | - | ||
Call Scoring & Monitoring
|
||||
| Feedback for Calls
Give structured feedback on individual calls to coach agents and improve conversation quality.
|
||||
| Call Mute
Temporarily mute your microphone during calls for private side conversations.
|
||||
| Manage Agent Availability
Control agent status (available, busy, away) to optimize call routing and workload distribution.
|
||||
| Teams
Create separate teams or departments with dedicated settings and routing (additional charges apply).
|
||||
| User Working Hours
Set individual schedules for each agent to route calls only during their shifts.
|
||||
| Call Recordings
Record and store calls for quality monitoring, training, and compliance.
|
- | |||
| Call Reminder
Set automated reminders for scheduled callbacks so you never miss important follow-ups.
|
- | - | ||
|
Analytics & Insights
|
||||
| Basic Report Analytics | ||||
| Call Logs
Access detailed records of all calls including duration, outcome, recordings, and participant information.
|
1 Month
|
Lifetime
|
Lifetime
|
|
| Desktop Notifications
Receive real-time pop-up alerts on your computer for incoming and scheduled calls.
|
||||
| Reports / Analytics
Get detailed insights and summarized analytics on team's calling performance.
|
- | |||
| Call Tagging
Organize calls with custom tags for easy filtering, reporting, and workflow automation.
|
- | - | ||
| Reports via Email
Receive automated call reports and analytics summaries delivered to your inbox.
|
- | - | ||
|
App Integrations
|
||||
| Clone Number / User Setting
Duplicate settings from one number or user to another for faster configuration.
|
||||
| Webhook
Trigger automated actions in external systems when specific call events occur.
|
||||
| Advanced Integrations
Access and manage advanced integrations offered by CallHippo.
|
- | - | ||
| Custom Integrations
Build advanced integrations with your systems—add click-to-call anywhere, sync call data with custom logic, and create workflows specific to your business.
|
- | - | ||
| Embedded Dialer Integration
Embed CallHippo's dialer directly into your CRM or business application.
|
- | - | ||
Security & Compliance
|
||||
| Country Blocking
Restrict outbound calls to specific countries to prevent unauthorized international dialing.
|
||||
| User Rights
Control what each user can access and modify with granular permission settings for security and compliance.
|
||||
| 2FA
Add an extra security layer by requiring a verification code in addition to your password.
|
||||
| Audit Logs
Track all account changes and user actions for security, compliance, and accountability.
|
||||
| Role Based Access Control
Assign specific roles with tailored permissions to control what each user can view and manage.
|
- | |||
| Call Blocking
Block unwanted callers and spam numbers to keep your team focused on quality conversations.
|
- | - | ||
| Single Sign-On (SSO)
Log in once to access CallHippo and all integrated tools with your company credentials.
|
- | - | ||
24/7 Support
|
||||
| Number Porting
Transfer your existing phone numbers to CallHippo without changing them—completely hassle-free.
|
||||
| Chat Support
Connect with support agents via live chat for quick assistance (available for qualifying plans).
|
||||
| Email Support
Get help via email from our support team during business hours.
|
||||
| Phone Support | - | |||
| 24/7 Support | - | - | ||
| Dedicated Account Manager
Resolve account queries efficiently with dedicated account manager.
|
- | - | ||
| Monthly Business Review | - | - | ||
| Onboarding Coach
Get personalized guidance from our onboarding coach to set up your account perfectly.
|
- | - | ||
| Personalized Onboarding
Experience personalized onboarding for a tailored start.
|
- | - | ||
Explore Our Add-ons
AI Voice Agent
₹4400
Per User/Month
AI-powered voice agent that handles calls and conversations automatically.
Calling charges billed separately at $0.25/min, based on actual usage.
Dashboard User
₹1200
Per User/Month
Invite users to access and manage features through the web app dashboard.
Web Dialer is not accessible to dashboard users.
CNAM
₹8000
One-time setup cost
CNAM (Caller ID Name) lets callers see your business name on incoming calls, available in the US.
CNAM availability and accuracy depend on the receiving carrier. While we aim to provide reliable service, variations may occur due to factors beyond our control.
SMS Services
Starting From
₹250
Per Month
SMS in the US and Canada follow A2P guidelines with applicable charges.
A one-time setup fee of $20 per account applies. Additional monthly charges may apply based on your selected use case. SMS Services verification takes approximately 2–4 weeks for approval.
Remediation Service
₹1200
Per Number
Get help removing the spam status from your number.
Spam Watch
₹1200
Per Number/Month (US/CA)
Monitor numbers to reduce spam flagging and maintain dialing reputation.
.
.
.
.
AI CopilotADD-ON
$10
Per User/Month
Experience the power of AI Copilot
- AI-Powered Call Transcription
- Voicemail Transcription
- Key Topics Analysis
- Call Summaries
- Custom Topic Tracker
- Sentiment Analysis
- Talk Ratio Analysis
- Smart Dashboard
Call & SMS Charges
Inbound Call Charges
Outbound Call Charges
Outbound SMS Charges
WhatsApp Business SMS charges
Frequently Asked Questions
Fair Usage Policy
(1) The service is provided to you as a business user for business or home office use. This means it may not be used for personal, residential, or non-business purposes. You may not resell, transfer, or charge others for using the service without prior written permission from CallHippo.
(2) Customers are prohibited from using the service for auto-dialing, predictive dialing, trunking, traffic pumping, or access stimulation. You may not forward your CallHippo number to services or systems that support multiple simultaneous calls, including private branch exchange (PBX) or key systems.
(3) The Office Phone System is designed for small business use. If your usage indicates call center–level bulk calling activity, CallHippo reserves the right to change your plan, apply standard call center rates, or suspend your account. CallHippo may also migrate accounts that exceed fair usage limits to call center plans.
(4) If unusually high usage is detected that may impact network, API, or system performance, CallHippo may temporarily suspend calling services without prior notice.
(5) Unlimited calling excludes destinations listed here: https://callhippo.com/exemption-list/
(6) Unlimited calling does not apply to premium or toll-free numbers.
(7) Unlimited calling applies only to domestic calls within the United States and Canada. International calls are billed at current rates listed at:https://callhippo.com/pricing/.
(8) The Basic plan is provided free of charge for the first 6 months from signup, after which users must upgrade to the Starter plan to continue using the service. Users may cancel or upgrade at any time before the free period ends.
(9) Outgoing calls to the same number may not exceed 10 calls per hour. Exceeding this limit may result in automatic number blocking until a valid unblock request is submitted to CallHippo.
(10) Parallel calls may not exceed 30% of total call capacity within the Office Phone System.
Scaled Calling with Visibility
Designed for growing teams handling high call volumes that need greater control and call performance visibility.
-
Calling
- Unlimited Minutes
(Includes Both Landline & Mobile Calling)Shared pool of free calling minutes for your entire team. Valid for manual dialing to standard US/Canada numbers only.
- 1 Free Phone Number Per User
Get a dedicated standard phone number for each team member at no extra cost. Share numbers across multiple users for collaborative calling.
- WhatsApp Business API
- Paid Call Recording
Additional charges of $0.005/min are applicable.
- Skill Based Call Routing
- Smart Failover System
Automatically retries calls with an alternate caller ID when a provider rejection is received, improving call connection success rates.
- Analytics
- Call Transcription
- Platform
- Multiple Integrations
- User Rights
Control what each user can access and modify with granular permission settings for security and compliance.
- Chat Support
Connect with support agents via live chat for quick assistance (available for qualifying plans).
- Free Omnichannel Inbox
- Integrations
-
ZZapierPPipedrive50+ZZoho
View all
Features
Everything in Bronze +
-
Calling
- Unlimited Minutes
(Includes Both Landline & Mobile Calling)Shared pool of free calling minutes for your entire team. Valid for manual dialing to standard US/Canada numbers only.
- Free Call Recordings
- Pause & Resume Recording
Temporarily pause call recordings during sensitive portions, then resume when ready.
- Live Call
Supervisors,Managers, Admin can listen to ongoing calls in real-time and join to assist when needed.
- After Call Work
Give agents dedicated wrap-up time after calls to complete notes and tasks before the next call.
- Call Dispositions
Tag call outcomes (e.g., interested, not interested, callback) for better follow-up and reporting.
Supervisor- Role Based Access Control
Assign specific roles with tailored permissions to control what each user can view and manage.
- Leaderboard (Gamification)
Motivate your team with real-time performance rankings and achievement tracking.
- Manage Agent Availability
- Analytics
- Call Logs (Lifetime)
- AI Voicemail Transcription
- Call Tagging
- Call Summary
- Integrations
-
HHubSpotSSalesforce50+PPipedrive
View all
Features
Everything in Silver +
-
Calling
- Unlimited Minutes
(Includes Both Landline & Mobile Calling)Shared pool of free calling minutes for your entire team. Valid for manual dialing to standard US/Canada numbers only.
- Compliance Call Recording
Ensure call recording compliance with regional laws including consent notifications.
- Multilevel IVR
Create multi-step phone menus to route callers to the right department or person automatically.
- Hide Number From Agent
Protect customer privacy by hiding phone numbers from agents.
- Supervisor
- Call Barging
Join ongoing calls instantly to assist agents or resolve escalated customer situations.
- Call Whisper
Provide real-time coaching to agents during live calls without the customer hearing your guidance.
- CSAT Score
- Target vs Achievement
Set performance goals for individuals or teams and track progress against targets in real-time.
- Analytics
- Reports / Analytics
Get detailed insights and summarized analytics on team's calling performance.
- Single Sign-On (SSO)
Log in once to access CallHippo and all integrated tools with your company credentials.
- Smart DID Routing
- Integrations
-
HHubSpotSSalesforceZZoho50+ZZendesk
View all
Features
NewEverything in Platinum +
- Unlimited Calling to 48 Countries
- Minimum 50 Users
- Service-Level Agreement (SLA)
- Priority Support
Priority support with a 1-hour response time guarantee, designated support team oversight, proactive monitoring, and 24/7 availability.
- Custom Reports
Customized reports to track team KPIs.
- Custom Onboarding
Receive personalized guidance to activate features and maximize the value of core CallHippo features.
- Dedicated Compliance Support
Get tailored support from our Legal and Compliance teams for cybersecurity and documentation requirements.
- Developer Support
Get developer access and support for software integrations.
- Dedicated Account Manager
- Customized Add-ons for Other Countries & SMS
- Custom Data Storage and API Usage
Local taxes will be applicable in addition to the listed prices.
View full feature comparison
Organized under the new outcome-based categorization instead of the current live grouping.
| Plans & Features | Bronze | Silver | Platinum | |
|---|---|---|---|---|
|
Call Management
|
||||
| Free Phone Number
Get a dedicated standard phone number for each team member at no extra cost. Share numbers across multiple users for collaborative calling.
|
(1 Phone Number/User) | (1 Phone Number/User) | (1 Phone Number/User) | |
| Calling Minutes (US/CA) |
Unlimited Minutes (Includes Both Landline & Mobile Calling)
Excludes special and premium numbers.
|
Unlimited Minutes (Includes Both Landline & Mobile Calling)
Excludes special and premium numbers.
|
Unlimited Minutes (Includes Both Landline & Mobile Calling)
Excludes special and premium numbers.
|
|
| Soft Phone
Make and receive calls directly from your desktop or mobile app—no physical desk phone required.
|
||||
| Call From Any Number
Display any of your business numbers as caller ID, regardless of which number you're calling from.
|
||||
| Local Presence
Automatically displays a local caller ID matching your contact's area code to boost answer rates.
|
||||
| Global Connect
View caller's timezone before dialing to reach contacts at optimal times.
|
||||
| Concurrent Calls
Handle multiple inbound or outbound calls simultaneously on the same number.
|
Unlimited | Unlimited | Unlimited | |
| Smart Switch
Seamlessly switch between multiple carrier providers for optimal call quality.
|
||||
| Smart Failover System
Automatically retries calls with an alternate caller ID when a provider rejection is received, improving call connection success rates.
|
||||
| Smart DID Routing
Automatically routes calls to the best available agent based on real-time data.
|
- | |||
| Auto Rotate
Rotate caller ID numbers automatically to maintain deliverability and avoid spam flags.
|
- | |||
| VIP Hotline
Get priority phone support with direct access to our expert support team.
|
- | - | ||
| Custom Caller ID
Choose which business number appears on caller ID to increase answer rates and build trust.
|
- | - | ||
| Bring Your Own Carrier (BETA)
Connect your existing telecom carrier to CallHippo for unified call management.
|
- | - | ||
|
AI Conversation Intelligence
|
||||
| Call Scribe
Automatically transcribe calls into text and get AI-powered analysis with insights on customer sentiment, key topics, and conversation quality.
|
||||
| Call Transcription | ||||
| Call Summary | - | |||
| AI Voicemail Transcription
Automatically convert voicemail audio to text for faster message review.
|
- | |||
| Automatic Machine Detection
Detect answering machines automatically to save agent time and improve dialing efficiency.
|
- | - | ||
| AI Chat Agents
Deploy AI-powered chatbots to handle customer inquiries and qualify leads automatically.
|
- | - | ||
| Machine Detection Using Call Transcription Analysis
Automatically detects whether a call was answered by a person or a machine using the call transcript.
|
- | - | ||
|
Omnichannel Messaging
|
||||
| SMS (Text Messages)
Send and receive text messages directly from your business phone numbers.
|
||||
| MMS
Share images, videos, and multimedia content via text message with your contacts.
|
||||
| WhatsApp Business API
Connect with customers on WhatsApp using your business number.
|
||||
| SMS Template
Create and save message templates for one-click texting with consistent communication.
|
||||
| Shared Inbox
Centralized message inbox accessible to your entire team for collaborative communication.
|
||||
| Free Omnichannel Inbox
Manage calls, SMS, WhatsApp, and other channels from one unified inbox.
|
- | - | ||
|
Sales Dialer
|
||||
| Campaign Management
Organize and manage calling campaigns with team assignments, scheduling, and performance tracking.
|
||||
| Click to Dial
Call any phone number with a single click directly from your browser or CRM.
|
||||
| Stand-Alone Dialer
Use CallHippo's dialer independently without requiring browser or extension access.
|
||||
| Click-To-Call Chrome Extension
Click any phone number on any webpage to instantly dial through CallHippo.
|
||||
| Contact Management
Store, organize, and manage all your contacts in one centralized database.
|
||||
| Website Callback Button
Add a call request widget to your website so visitors can request instant callbacks.
|
||||
| Automatic Voicemail Drop (For PD)
Drop voicemails automatically in predictive dialing mode (additional charges apply).
|
- | - | ||
|
Smart Inbound Call Routing
|
||||
| Forward-To-Device
Automatically route incoming calls to your mobile or alternative device to never miss calls.
|
||||
| Ring All Devices
Ring simultaneously on all your logged-in devices (desktop, mobile, browser) for every call.
|
||||
| Internal Team Calling
Call team members instantly using their extension numbers—no external minutes used.
|
||||
| Call Forward ID
See which number the call was originally made to, even when forwarded.
|
||||
| Email Notification for Voicemail
Get instant email alerts with voicemail details whenever a message is left.
|
||||
| Voicemail
Receive voicemail messages when calls go unanswered—accessible from any device.
|
||||
| Custom Voicemail
Record personalized voicemail greetings for individual users or numbers.
|
||||
| Skill Based Call Routing
Route calls to agents based on their expertise and skill sets for better resolution.
|
||||
| Business Hours
Define operating hours for each number to route calls appropriately.
|
||||
| Call Queue
Place incoming callers in a queue with hold music when all agents are busy.
|
- | |||
| Call Distribution (Cascading)
Route calls to agents in a priority sequence until someone answers.
|
- | |||
| Queue Callback
Let callers request a callback instead of waiting on hold in queue.
|
- | |||
| Call Cascading
Route incoming calls using your preferred distribution method: simultaneous, round robin, priority order, or by agent availability.
|
- | |||
| Multilingual IVR
Offer IVR menu options in multiple languages to serve diverse customer bases.
|
- | |||
| Custom Greetings
Upload personalized welcome messages for callers to hear when they reach your number.
|
- | |||
| Custom Ring Time
Set how long each number or agent's phone rings before going to voicemail.
|
- | |||
| Holiday Routing
Configure special call handling and greetings for holidays and non-business days.
|
- | |||
| 3-Digit Editable Extension
Assign and customize 3-digit extension numbers for easy internal dialing.
|
- | |||
| Sticky Agent
Automatically route repeat callers to the same agent they previously spoke with.
|
- | |||
| Multiple Level Call Transfer
Transfer calls smoothly between agents, departments, or external numbers as needed.
|
- | - | ||
| Warm And Blind Transfer
Transfer calls with (warm) or without (blind) speaking to the receiving agent first.
|
- | - | ||
| Route To External Number
Forward calls to external phone numbers like mobile phones or landlines.
|
- | - | ||
| Conference Calling
Host multi-party conference calls with clients and team members on a single line.
|
- | - | ||
| CRM-Based VIP Routing
Route calls automatically to the correct contact/lead owner based on CRM information.
|
- | - | ||
| Number Group
Organize phone numbers into groups for easier management and routing.
|
- | - | ||
| Multilevel IVR
Create multi-step phone menus to route callers to the right department or person automatically.
|
- | - | ||
| Auto Voicemail Drop
Automatically leave pre-recorded voicemails when calls reach answering machines.
|
- | - | ||
| Voicemail Drop
Leave pre-recorded voicemail messages, saving you the effort of speaking when the call goes unanswered or get connected to an answering machine system.
|
- | - | ||
Call Scoring & Monitoring
|
||||
| Call Mute
Temporarily mute your microphone during calls for private side conversations.
|
||||
| Create Teams
Organize users into departments or groups for streamlined call routing and management.
|
||||
| Teams
Create separate teams or departments with dedicated settings and routing (additional charges apply).
|
||||
| Feedback for Calls
Give structured feedback on individual calls to coach agents and improve conversation quality.
|
||||
| Call Reminder
Set automated reminders for scheduled callbacks so you never miss important follow-ups.
|
- | |||
| Call Script
Provide agents with pre-written scripts to ensure consistent messaging and reduce hesitation.
|
- | |||
| After Call Work
Give agents dedicated wrap-up time after calls to complete notes and tasks before the next call.
|
- | |||
| Call Notes And Ratings
Add notes and quality ratings to calls for performance tracking and follow-up context.
|
- | |||
| Manage Agent Availability
Control agent status (available, busy, away) to optimize call routing and workload distribution.
|
- | |||
| Leaderboard (Gamification)
Motivate your team with real-time performance rankings and achievement tracking.
|
- | |||
| Live Call
Supervisors,Managers, Admin can listen to ongoing calls in real-time and join to assist when needed.
|
- | |||
| Free Call Recordings
Automatically record all calls at no additional cost for quality assurance and training.
|
- | |||
| Download Call Recordings
Export and download call recordings for offline storage, compliance, or detailed review.
|
- | |||
| User Working Hours
Set individual schedules for each agent to route calls only during their shifts.
|
- | |||
| Working Hours Per User
Set individual schedules for each agent to receive calls only during their assigned shifts.
|
- | |||
| Call Whisper
Provide real-time coaching to agents during live calls without the customer hearing your guidance.
|
- | - | ||
| Call Barging
Join ongoing calls instantly to assist agents or resolve escalated customer situations.
|
- | - | ||
| Target vs Achievement
Set performance goals for individuals or teams and track progress against targets in real-time.
|
- | - | ||
| Post Call Survey
Automatically send satisfaction surveys to customers immediately after calls end.
|
- | - | ||
| Unlimited QA/Guest Users
Show country-specific phone numbers to website visitors based on their location for higher answer rates and better customer experience.
|
- | - | ||
|
Analytics & Insights
|
||||
| Desktop Notifications
Receive real-time pop-up alerts on your computer for incoming and scheduled calls.
|
||||
| Smart Dashboard | ||||
| Call Logs
Access detailed records of all calls including duration, outcome, recordings, and participant information.
|
6 months | Lifetime | Lifetime | |
| Call Dispositions
Tag call outcomes (e.g., interested, not interested, callback) for better follow-up and reporting.
|
- | |||
| Custom Disposition
Create your own call outcome tags to match your process and reporting needs.
|
- | |||
| Last Called By
See which agent last contacted customer with last call time.
|
- | |||
| CSAT Score | - | - | ||
| Call Tagging
Organize calls with custom tags for easy filtering, reporting, and workflow automation.
|
- | - | ||
| Reports via Email
Receive automated call reports and analytics summaries delivered to your inbox.
|
- | - | ||
| Reports / Analytics
Get detailed insights and summarized analytics on team's calling performance.
|
- | - | ||
| Custom Reports | - | - | ||
| SLA | - | - | ||
|
App Integrations
|
||||
| Clone Number / User Setting
Duplicate settings from one number or user to another for faster configuration.
|
||||
| Pipedrive
Sync calls, sms, and notes automatically with your Pipedrive CRM.
|
||||
| Zoho | ||||
| Intercom | ||||
| Zendesk | ||||
| Freshdesk | ||||
| HubSpot
Automatically sync calls, sms, and notes with your HubSpot CRM.
|
||||
| Slack
Get real-time call notifications and updates in your Slack channels.
|
||||
| Multiple Integrations
Connect CallHippo with your favorite CRM, helpdesk, and business tools.
|
||||
| Webhook
Trigger automated actions in external systems when specific call events occur.
|
||||
| REST API
Build custom integrations using CallHippo's developer-friendly REST API.
|
||||
| Embedded Dialer Integration
Embed CallHippo's dialer directly into your CRM or business application.
|
- | - | ||
| Call & SMS Automation
Automate outbound calls and text messages based on triggers, schedules, or customer actions.
|
- | - | ||
| AI Workflows
Automate repetitive tasks and processes using AI-driven workflow automation.
|
- | - | ||
| Free Flow Builder
Design custom call flows and automation workflows with our visual drag-and-drop builder.
|
- | - | ||
| AWS S3
Automatically backup call recordings to your Amazon S3 storage.
|
- | - | ||
| Google Drive, AWS S3 Integration
Store call recordings directly in Google Drive or AWS S3 for secure backup.
|
- | - | ||
| Custom Integration
Build advanced integrations with your systems—add click-to-call anywhere, sync call data with custom logic, and create workflows specific to your business.
|
- | - | ||
|
Security & Compliance
|
||||
| Country Blocking
Restrict outbound calls to specific countries to prevent unauthorized international dialing.
|
||||
| Per Min Call Expense Limit
Set a maximum per-minute rate to prevent calls to premium-rate numbers and control costs.
|
||||
| Audit Logs
Track all account changes and user actions for security, compliance, and accountability.
|
||||
| User Rights
Control what each user can access and modify with granular permission settings for security and compliance.
|
||||
| 2FA
Add an extra security layer by requiring a verification code in addition to your password.
|
||||
| Call Blocking
Block unwanted callers and spam numbers to keep your team focused on quality conversations.
|
- | |||
| App Blocking
Restrict access to distracting applications on agent devices during work hours.
|
- | |||
| Pause & Resume Recording
Temporarily pause call recordings during sensitive portions, then resume when ready.
|
- | |||
| Role Based Access Control
Assign specific roles with tailored permissions to control what each user can view and manage.
|
- | |||
| Compliance Call Recording
Ensure call recording compliance with regional laws including consent notifications.
|
- | - | ||
| Hide Number From Agent
Protect customer privacy by hiding phone numbers from agents.
|
- | - | ||
| Single Sign-On (SSO)
Log in once to access CallHippo and all integrated tools with your company credentials.
|
- | - | ||
| Delete Call Logs
Permanently remove call history and recordings for privacy and compliance purposes.
|
- | - | ||
| IP White List
Restrict account access to approved IP addresses only for enhanced security.
|
- | - | ||
| Dedicated Compliance Support | - | - | ||
|
24/7 Support
|
||||
| Number Porting
Transfer your existing phone numbers to CallHippo without changing them—completely hassle-free.
|
||||
| Set Default Number
Choose which business number to use as default for all outbound calls.
|
||||
| Help Center Access
Access our comprehensive knowledge base with guides, tutorials, and troubleshooting resources.
|
||||
| Knowledge Base
Explore our self-service documentation with setup guides and feature tutorials.
|
||||
| Email Support
Get help via email from our support team during business hours.
|
||||
| Chat Support
Connect with support agents via live chat for quick assistance (available for qualifying plans).
|
||||
| Developer Support | - | - | ||
| Onboarding Coach
Get personalized guidance from our onboarding coach to set up your account perfectly.
|
- | - | ||
| Dedicated Customer Success Manager
Your personal CSM helps optimize your setup and ensures you get maximum value.
|
- | - | ||
| One-To-One Onboarding Sessions
Schedule private onboarding calls with experts to configure your system properly.
|
- | - | ||
| Custom Plan
Work with our team to build a pricing plan tailored to your specific business needs.
|
- | - | ||
| Custom Discounts
Get volume-based discounts and special pricing based on your usage requirements.
|
- | - | ||
| Volume Discount
Save more as you scale—enjoy reduced per-user pricing with larger team sizes.
|
- | - | ||
| Dedicated Account Manager | - | - | ||
Explore Our Add-ons
AI Voice Agent
₹4400
Per User/Month
AI-powered voice agent that handles calls and conversations automatically.
Calling charges billed separately at $0.25/min, based on actual usage.
Dashboard User
₹1200
Per User/Month
Invite users to access and manage features through the web app dashboard.
Web Dialer is not accessible to dashboard users.
CNAM
₹8000
One-time setup cost
CNAM (Caller ID Name) lets callers see your business name on incoming calls, available in the US.
CNAM availability and accuracy depend on the receiving carrier. While we aim to provide reliable service, variations may occur due to factors beyond our control.
SMS Services
Starting From
₹250
Per Month
SMS in the US and Canada follow A2P guidelines with applicable charges.
A one-time setup fee of $20 per account applies. Additional monthly charges may apply based on your selected use case. SMS Services verification takes approximately 2–4 weeks for approval.
Remediation Service
₹1200
Per Number
Get help removing the spam status from your number.
Spam Watch
₹1200
Per Number/Month (US/CA)
Monitor numbers to reduce spam flagging and maintain dialing reputation.
.
.
.
.
AI CopilotADD-ON
$10
Per User/Month
Experience the power of AI Copilot
- AI-Powered Call Transcription
- Voicemail Transcription
- Key Topics Analysis
- Call Summaries
- Custom Topic Tracker
- Sentiment Analysis
- Talk Ratio Analysis
- Smart Dashboard
Call & SMS Charges
Inbound Call Charges
Outbound Call Charges
Outbound SMS Charges
WhatsApp Business SMS charges
Frequently Asked Questions
Notes
(1) Free minutes do not apply to destinations listed in the Exemption List. After the combined free minutes across all users are exhausted, incoming call charges will apply.
(2) Additional incoming minutes on standard numbers are charged at $0.02 per minute. Incoming call charges also apply to premium and toll-free numbers.
(3) Voicemail charges apply and are billed at the same rate as incoming call charges for the respective number.
(4) After fair usage limits are reached, incoming SMS will be charged at $0.01 per message. Standard outbound SMS charges will continue to apply.
(5) AI Voicemail Transcription charges may apply.
High-Volume Outbound Calling
Built for sales teams that need to reach more prospects in less time and maximize agent productivity.
Basic
$35
Per User/Month
- Unlimited Calling within US/CA
- Best in Industry Automatic Machine Detection Accuracy
- Smart DID Routing
- Queue Calls
- Auto Pacing Dial Ratio
- Controlled Multiple Call Attempts
- Time Zone Dialing
Ultimate
$200
Per User/Month
- Unlimited Calling within US/CA
- Best in Industry Automatic Machine Detection Accuracy
- Smart DID Routing
- Queue Calls
- Auto Pacing Dial Ratio
- Controlled Multiple Call Attempts
- Time Zone Dialing
Empower Your Business with Callhippo’s Advanced Solutions
Productivity Boost
Boost agent productivity significantly with the implementation of a parallel dialer. By automating call initiation and filtering out unproductive calls.
Automatic Machine Detection
Detect answering machines automatically to save agent time and improve dialing efficiency.
Timezone Dialing
It ensures that calls are made during appropriate hours, avoiding contacting individuals during inconvenient or after-hours times.
Curious How Parallel Dialer Can Transform Your Campaigns?
Efficiently engage a sizable audience simultaneously through the parallel dialer's capabilities.
One Shared Inbox for Customer Communication
Ideal for teams that want to manage customer conversations in one place and respond faster without confusion.
Basic
Free
/3 Users Free
- Contact Management
- File Sending
- Multi-Accounts
- Performance Indicators
-
Call Management
- Chrome Extension
-
Omnichannel Messaging
- Messenger
-
24/7 Support
- 24/7 Chat Support
Bronze
$2025
Per User/Month
Everything in Basic +
- Shared Inbox
- Business Hours
- Contact Timeline
- Admin Chat Review
- Analytics & Reports
- API / Webhook
- Quick Reply
-
Omnichannel Messaging
- Telegram
-
App Integrations
- Workflows
Silver
$2835
Per User/Month
Popular
Everything in Bronze +
- Automation
- Broadcast Messages
- AI Chat Assistant
- Unified Inbox
- Data Export
- Website Chat Button
- CSAT Score
- Private Notes
-
Omnichannel Messaging
- Closing Notes
- Chat Labels
Everything in Silver +
- Unlimited Contacts
- Unlimited Flows
- Exclusive Features
- Tailored Onboarding
- Personalized Support
- Enterprise-Grade Security
-
AI Conversation Intelligence
- AI Agent Builder
WhatsApp Business API
Seamless customer conversations at scale
All features covered include:
- Zero-Fee Setup Official WhatsApp API + Blue Tick assistance.
- Omnichannel Inbox Manage calls, SMS, WhatsApp, and other channels from one unified inbox.
- Campaigns & Promotions Send multimedia messages, track opens & reads.
- Lead Generation Run Click-to-WhatsApp ads & capture leads instantly.
- Team Inbox Assign chats, automate follow-ups, tags & reports.
- E-Commerce Ready Catalog, abandoned cart & order updates (Shopify).
- AI Automation Smart bots for queries, reminders & data collection.
- Lead Qualification Auto-forms, chatbots & IG automation.
- Unlimited Templates Pre-approved WhatsApp message templates for faster engagement.
- Multi-Agent Access Add unlimited team members.
Automated Voice Support for Sales & Service
Great for teams that want to handle more customer calls automatically while keeping human support available when needed.
AI Voice Agent
24/7, on autopilot.
Answers, qualifies, and books calls — day and night. Never misses a lead.
$45
/agent/mo
Calling charges billed separately at $0.25/min, based on actual usage.
5 concurrent calls per agent.
Agent can handle up to 5 calls at the same time.
CALL HANDLING
- Understands natural speech
- 24/7 availability
- Multi-language support
- Custom greetings & call scripts
- Call routing & branching by caller intent
- Live transfer to a human agent
- Call blocking & spam filtering
ANALYTICS & MANAGEMENT
- Voice-to-text transcript of every call
- Written summary after every call
- Flags negative-sentiment calls for review
- Live dashboard: calls, conversions, talk time
- CRM & tool integrations
- White label platform
- Dedicated account manager
- Unlimited QA & guest seats for call review
AUTOMATION
- Voicemail drop when a call goes unanswered
- Automatic follow-up calls on no answer
- Calendar & appointment booking
- Lead scoring & qualification during the call
- Call recording with automatic redaction
Need volume pricing for 50+ agents?
Outcome-Based AI Voice Agent
For businesses that want demos booked without paying for calls, setup, or seats.
Pay Per Demo Booked
Our AI voice agent calls every inbound lead within seconds, qualifies them, and books a demo on your calendar — fully managed by us, end to end.
10+ simultaneous calls → N demos booked → you pay N × rate
1
We build & train your agent
Custom-configured for your product, tone, and qualification logic — ready in days.
2
Agent qualifies every lead
Calls within seconds, 24/7, in any timezone — handles objections and books meetings.
3
You pay per booked demo
No retainers, no per-call meter, no setup fees. Transparent dashboard, billed for outcomes only.
Fully managed
24/7 coverage
Zero per-call fees
Localized voice & accent
CRM & calendar sync
Live dashboard
AI Copilot – Real-Time Coaching to Turn Good Agents into Great Ones
With instant prompts, smart workflows, and helpful suggestions, AI Copilot keeps every agent one step ahead during live conversations.
Pilot Plan
Intelligent Guidance for Every Team Touchpoint
$10
Per User/Month
- AI-Powered Call Transcription
- Voicemail Transcription
- Key Topics Analysis
- Call Summaries
- Custom Topic Tracker
- Sentiment Analysis
- Talk Ratio Analysis
- Smart Dashboard
Business Messaging on WhatsApp
For businesses that want to reach customers on WhatsApp with verified numbers.
Free Forever
Pay only for Messages
- WhatsApp Business API
- Free WhatsApp Blue Tick
- Omnichannel Inbox Manage calls, SMS, WhatsApp, and other channels from one unified inbox.
- Broadcast Messages Send multimedia messages, track opens & reads.
- Lead Generation Run Click-to-WhatsApp ads & capture leads instantly.
- Team Inbox Assign chats, automate follow-ups, tags & reports.
- E-Commerce Ready Catalog, abandoned cart & order updates (Shopify).
- AI Workflow Automation Smart bots for queries, reminders & data collection.
- Lead Qualification Auto-forms, chatbots & IG automation.
- Unlimited Templates Pre-approved WhatsApp message templates for faster engagement.
- Multi-Agent Access Add unlimited team members.
- CRM & Tool Integrations Plug into HubSpot, Salesforce, PipeDrive, Shopify, Zoho Desk, Zoho, Bitrix24, Webhook & more.
- AI Smart Reply
- AI Copilot
- Virtual Numbers
- AI Powered Knowledge Base
- AI Chat Summarization
- CSAT
- Ticket Creation
- Assign Chat
- Chat Widgets
- Multilingual Chat Support
- Analytics Report
- 24x5 Support
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