JustCall

What is JustCall: An Overview

JustCall.io is a robust call center software for sales and customer support teams. With extensive integration abilities and compatibility with 100+ CRM, sales, and business tools, JustCall helps streamline the end-to-end communication flow.

JustCall caters to the telephony requirements of all businesses, irrespective of their size and scale. You can manage business calls from a web, mobile, or desktop app, which makes it a top preference for call centers with a distributed workforce.

JustCall.io helps businesses and call center teams deliver omnichannel support via phone calls, SMS, email, live chat, etc. The AI-powered platform can perform live sentiment analysis and deliver conversational recommendations based on moment-by-moment call analysis. It delivers robust call analytics and detailed reports that enhance agent performance.

From greetings and welcome messages to call routing strategy and distribution rules, JustCall can be customized to match business requirements. It is easy to install and use and does not require deep technical expertise.

With advanced call center functionalities, SMS automation, CRM campaign integration, and virtual phone numbers in 70+ countries, JustCall.io remains one of the most sought-after call center software.

JustCall Review

JustCall Pricing

JustCall.io offers a range of pricing options to accommodate the requirements of different businesses. JustCall offers a 14-day trial period, and you can try its features before making a buying call.

• A. Essentials Plan – $19/User/Month (Billed annually) :- The Essentials plan includes outbound calling and SMS and unlimited inbound calling, basic call and SMS analytics, click-to-call functionality, local phone numbers, integration with productivity tools like Google and Slack, and desktop and mobile applications.
  This plan is appropriate for businesses that require basic calling functionalities at an economical rate.
• B. Team Plan – $29/User/Month (Billed annually):- The Team Plan has all the features of the Essentials plan and is topped up with add-ons like AI-based call transcription and advanced features like call queuing, team analytics, WhatsApp messaging, a custom IVR menu, and integration with 100+ CRM tools.
  The Team plan is ideal for businesses that require advanced calling functionalities, AI abilities, and integration with CRM tools.
• C. Pro Plan – $49/User/Month (Billed annually):- The Pro plan covers all the features of the Team plan and, in addition, offers advanced analytics and reporting, custom roles and permissions, live call barging, and monitoring, bulk SMS & MMS flows, queue callback, skill-based call routing, and auto, predictive, and dynamic sales dialers.
  This plan is suitable for businesses that demand innovative features, performance tracking, and advanced analytics.
• D. Business Plan – Contact Sales:- The Business plan encompasses all the Pro plan features and extends beyond to offer SSO (Single Sign-On), notetaker AI to simplify notes taking, dedicated customer success manager, onboarding support, API & Webhook access, and Service-level agreement (SLA).
  This plan goes well for businesses that require advanced call management features and premium onboarding support.
  *All prices are in USD, and you can choose between monthly or yearly billing.

Price Comparison

Though JustCall.io offers multiple pricing plans for businesses to choose from, it does not have a free basic plan like CallHippo. To give you a better picture, we have listed the CallHippo and JustCall pricing packages.

JustCall Features

1. Phone Numbers

Using JustCall, you can get different types of virtual numbers, including local, international, or toll-free numbers in 70+ countries. You can also port your existing number to retain the customer base and access the advanced features of JustCall.io.

2. Call Center Analytics

On JustCall, you can track live call activity, team analytics, and voicemail analytics and monitor agents’ performance centrally using the dashboard and reporting abilities. You can make informed decisions and strategies based on the data and insights.

3. Skill-based Routing

JustCall streamlines incoming calls and routes them to the agent based on their skills, qualifications, technical expertise, department, language, location, etc. As callers are routed to the best-qualified agent, customers can get their queries clarified in the first contact.

4. Call Notes

JustCall provides real-time transcripts and notes to help agents solve customer queries effectively. You can also make notes after every call, and they will be automatically saved so you can retrieve them at any point in time as a reference for future interactions.

5. Call Whispering

Using the call whispering feature, supervisors can listen to the calls, barge at any time, and whisper to the agent without the customer knowing. This helps agents answer difficult questions and resolve complex problems in the first go without transferring the call.

6. Bulk SMS/ MMS

Create and schedule SMS/MMS campaigns with up to 5,000 contacts at a time and 60 recipients a minute. This helps reach out to several customer groups at once. On JustCall, you can personalize the content of the message and attach files in different formats.

7. Sales Dialer

Using the robust sales dialer from JustCall, you can design and execute outbound calling campaigns, This helps enhance call connect rates, reach more people in a short time, pitch your product to a wider audience, minimize agent idle time, and lower call abandonment rates.