Call Center Software
With CallHippo’s advance call center software, Get access to the Industry’s leading and most flexible software. Enjoy unparalleled efficiency with 99.5% uptime.
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Trusted by 4000+ companies
Why CallHippo?
As a leader in “call center software services ,” CallHippo offers much more than just basic functionalities. Our feature-rich platform
is complemented by world-class support, maximizing productivity for your call center team.
Packed with powerful features
Experience the ultimate call center solution with CallHippo - offering routing, conferencing, CRM integrations, and automated SMS capabilities, and more.
Transparent Pricing
Avoid the confusion of hidden charges and complex pricing tiers with our pricing model.
Dependable support
With our expert team by your side, enjoy hassle-free setup and support for any queries. Our excellent onboarding and fast support ensure complete peace of mind.
Deliver 5-star experiences
CallHippo’s call center software can be set up quickly, allowing for seamless collaboration from anywhere, at any time.
IVR
Effortlessly manage high call volumes during peak hours with a multi-level IVR system. Reduce call and enhance the customer experience.
Routing
Efficiently route calls with smart routing. Set up business hours and connect callers to the best available agent. Offer 24/7 service while maintaining work-life balance for your team.
Smart Switch
Enhance call connectivity with CallHippo's Smart Switch. Agents can switch between providers for better call pickup rates and an exceptional customer experience.
Set Up Your Call Center Solution In Less Than 3 Minutes
From buying a number to making the first call, all it takes is 3 minutes to set up your call center solution.
- 1Buy Numbers →
- 2Add Users →
- 3Start Calling
Benefit of call center software with CallHippo
Elevate your call center operations with CallHippo.Take sales and support calls from anywhere with
our app, complete with CRM integrations and automation features for seamless context.
Automation & Auto-Dialer
Save your time by uploading contacts and having your remote team make calls, take notes during the calls and automatically sync them to your CRM
Workflows & Analytics
Activate and nurture leads by running SMS and calling campaigns, measure the performance using our comprehensive analytics and reporting.
Scale Effortlessly
Access your account from any device or location with local and toll-free numbers of over 100 countries.
Features of a Call Center Software
No more dialing numbers manually. The power dialer automatically dials numbers from a given list so your agents can be more productive.
Optimize call handling and improve customer experience by intelligently routing calls to the most appropriate agent.
Allow callers to navigate through a menu to reach the right department or agent quickly and efficiently to improve the resolution rate.
Harness the power of data to gain deep insights into call metrics, customer behavior, and agent performance.
Monitor and review calls in real-time or analyze recordings to evaluate agent performance, provide constructive feedback, and ensure compliance.
Seamlessly handle tasks such as note-taking, follow-ups, and updating customer information, ensuring a smooth and organized workflow.
Never miss an important message with CallHippo's voicemail. Capture and access voicemails conveniently and stay connected to your customers.
Conduct multi-party conference calls effortlessly, fostering effective communication and efficient teamwork.
Pricing
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Calling
- 1 Free Phone Number
Get a dedicated standard phone number for each team member at no extra cost. Share numbers across multiple users for collaborative calling.
- Voicemail
- Click to Dial
- Business Hours
Define operating hours for each number to route calls appropriately.
-
Messaging - SMS (Text messages) & MMS
- WhatsApp Business API
Platform- 2FA
Add an extra security layer by requiring a verification code in addition to your password.
- Desktop & Mobile Apps
-
Calling
- Unlimited Minutes (Includes Both Landline & Mobile Calling)
Shared pool of free calling minutes for your entire team. Valid for manual dialing to standard US/Canada numbers only.
- Forward to Device Automatically route incoming calls to your mobile or alternative device to never miss calls.
- Ring All Devices Ring simultaneously on all your logged-in devices (desktop, mobile, browser) for every call.
- AI Global Connect View caller's timezone before dialing to reach contacts at optimal times.
- Country Blocking Restrict outbound calls to specific countries to prevent unauthorized international dialing.
-
Messaging
-
100 SMS (Text Messages)
Standard A2P charges apply.
- SMS Templates Create and save message templates for one-click texting with consistent communication.
- Free Omnichannel Inbox
-
Analytics
- Basic Report Analytics
- Call Logs (1 month) Access detailed records of all calls including duration, outcome, recordings, and participant information.
- Audit Logs Track all account changes and user actions for security, compliance, and accountability.
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Integrations
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ZZapierSSlack50+WWebhook
Popular
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Calling
- Unlimited Minutes (Includes Both Landline & Mobile Calling)
Shared pool of free calling minutes for your entire team. Valid for manual dialing to standard US/Canada numbers only.
- Call Recordings Record and store calls for quality monitoring, training, and compliance.
- Multilingual IVR Offer IVR menu options in multiple languages to serve diverse customer bases.
- Call Distribution (Cascading) Route calls to agents in a priority sequence until someone answers.
- Custom Greetings Upload personalized welcome messages for callers to hear when they reach your number.
-
Messaging
-
500 SMS (Text Messages)
Standard A2P charges apply.
-
Analytics
- Reports / Analytics Get detailed insights and summarized analytics on team's calling performance.
- AI Voicemail Transcription Automatically convert voicemail audio to text for faster message review.
- Call Logs (Lifetime)
- Role Based Access Control Assign specific roles with tailored permissions to control what each user can view and manage.
-
Integrations
-
HHubSpotSSalesforcePPipedrive50+ZZoho
-
Calling
- Smart DID Routing Automatically routes calls to the best available agent based on real-time data.
- Multilevel IVR Create multi-step phone menus to route callers to the right department or person automatically.
- Call Blocking Block unwanted callers and spam numbers to keep your team focused on quality conversations.
- Holiday Routing Configure special call handling and greetings for holidays and non-business days.
- CRM-Based VIP Routing Route calls automatically to the correct contact/lead owner based on CRM information.
-
Messaging
-
1000 SMS (Text Messages)
Standard A2P charges apply.
-
Enterprise
- Single Sign-On (SSO) Log in once to access CallHippo and all integrated tools with your company credentials.
- Custom Integrations Build advanced integrations with your systems—add click-to-call anywhere, sync call data with custom logic, and create workflows specific to your business.
- Dedicated Account Manager Resolve account queries efficiently with dedicated account manager.
- Personalized Onboarding Experience personalized onboarding for a tailored start.
- 24×7 & Phone Support
-
Integrations
-
HHubSpotSSalesforceZZoho50+ZZendesk
Hear More From Companies Like Yours
See how your industry peers are succeeding with CallHippo.
27% Increase in Business Growth Using CallHippo
The Leading Global Marketplace For Learning And Instruction increased their growth by 27% using Callhippo’s business phone solution
Aspire to Boost Team Productivity by 40% Using CallHippo VoIP.
Aspire, the Foremost Financial Management Firm, Increased a 40% Productivity Leveraging CallHippo’s VoIP Solution.
ActionEdge Increased its Revenue by 40% Using CallHippo.
ActionEdge, a Leading Market Research Service Provider, Achieved a 27% Growth Utilizing CallHippo’s Business Phone System
Times Internet Aims for 27% Productivity Boost with CallHippo.
Times Internet, a Premier Digital Media Company, Enhanced Efficiency by 27% with CallHippo’s Business Phone Solution.
The Ultimate Call Center Solution
Empower your team with the necessary tools and enhance communication and productivity with a unified
call center dashboard.
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International Phone numbers
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Bulk SMS/MMS
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Call Center Analytics
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Toll-free numbers
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Appointment Scheduler
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Office Hours
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Auto Dialer
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Caller Id
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Virtual Call Center
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Predictive Dialer
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Share Phone Number
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Call Queues
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SMS Bot
Hear From Our Customers
CallHippo went an extra mile and suggested a perfect solution. As of now, all of our numbers are clean and have the highest attestation score.
