Call Connect Rate Report
Track connect rate, pick up rates, and average talk time for every agent, team, and campaign in one live dashboard.
- See the per-number performance broken down across 8 distinct call outcomes
- Filter live by phone number, country, or custom date range to drill into trouble spots
- Track Connect Rate, Pick-Up Rate, and Average Talk Time side by side
- Download the full dataset as CSV or share the live dashboard with leadership
Turn Call Data Into Decisions With the Connect Rate Report
All your call performance metrics in one dashboard. Full visibility into whether your team’s numbers are actually landing, or quietly burning pipeline.
1. Monitor Every Connected Call and Your True Connect Rate
- Know exactly how many dials reached a real person, a voicemail, or no one at all
- Track every. number’s outgoing and incoming call volume across any time window
- Spot the numbers that look productive on volume but fail on actual conversations
2. Breakdown Your Pick-Up Rate by Number, Country, and Time
- Measure how many of your dials actually reached a human, not a recording
- Filter pick-up rate by country to see where carrier blocking is hitting hardest
- Find dead-hour patterns by sweeping the date range across mornings and afternoons
3. Monitor Average Talk Time to Coach Agents With Real Data
- Monitor and track talk-time averages, climb or fall per number, week over week
- Catch numbers that get answered but disconnect in under 10 seconds (early flag sign)
- Use talk-time data as a coaching anchor that holds up in performance reviews
Get Your Connect Rate Report in 4 Easy Steps
No integrations required. If your team is already making calls through CallHippo, the report is live.
Bring your existing numbers over or buy new ones for any supported country. Reporting starts the moment a number goes live.
Your team works the same way they always have. CallHippo silently captures every dial outcome in real time.
Access "Reports" in the side menu and head to "Call Connect Rate Report". Filter specific numbers, countries, or any custom date.
Pull the data as CSV with one click. You can also share the live dashboard link with your leadership team.
Why Sales and Support Teams Rely on Connect Rate Reporting
When you see exactly which calls are landing and which are not, every coaching conversation and campaign decision gets sharper.
The report breaks down performance across eight distinct outcomes per number. Whatever is dragging your rate down is visible in two clicks.
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The Machine Detected column flags exactly which numbers are landing in voicemail. This helps teams indicate the number about to get flagged.
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The hourly/weekly pick-up rate shows exactly when your prospects answer. Stop burning dials and focus on the windows that convert.
Connect rate variance reveals which lines are still performing and which need to rotate. Base number-health decisions on data, not guesswork.
Cross-country teams see country-level breakdowns in a single view. Spot regional drop-offs early before they spread.
The dashboard refreshes in real-time as calls happen. Skip the weekly export cycle and act on what is happening now.
Pricing
- 1 Free Phone Number
Get a dedicated phone number for each team member at no extra cost. Share numbers across multiple users for collaborative calling.
- Free WhatsApp Business API
- Voicemail
- Click To Dial
- SMS (Text messages) & MMS
- Everything in Basic + Telephony
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Unlimited Minutes (Includes Both Landline & Mobile Calling)
Shared pool of free calling minutes for your entire team. Valid for manual dialing to standard US/Canada numbers only.
- 100 SMS (Text Messages)
Standard A2P charges apply.
- Basic Report Analytics
- Free Omnichannel Inbox
- Everything in Starter +
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Unlimited Minutes (Includes Both Landline & Mobile Calling)
Shared pool of free calling minutes for your entire team. Valid for manual dialing to standard US/Canada numbers only.
- 500 SMS (Text Messages)
Standard A2P charges apply.
- Call Recordings
- Reports / Analytics
Get detailed insights and summarized analytics on team's calling performance.
- Everything in Professional +
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Unlimited Minutes (Includes Both Landline & Mobile Calling)
Shared pool of free calling minutes for your entire team. Valid for manual dialing to standard US/Canada numbers only.
- 1000 SMS (Text Messages)
Standard A2P charges apply.
- Dedicated Account Manager
- Custom Integrations
- Single Sign On (SSO)
Log in once to access CallHippo and all integrated tools with your company credentials.
- CRM-Based VIP Routing
Route calls automatically to the correct contact/lead owner based on CRM information.
Get Started with a Business Phone System You Can Trust
Learn how to quickly buy your virtual business phone number with CallHippo and hear from satisfied customer about how we improved their communication and customer experience.
“Thanks to the CallHippo team, we were able to resolve a tough issue with flagged phone numbers. As an EdTech startup, outbound calls are crucial for us. CallHippo's solution not only improved our attestation score but also boosted our answer rates and overall customer experience.”
Frequently Asked Questions
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Call connect rate is the percentage of outbound dials that connect to either a person or a voicemail. Divide your connected calls by total dial attempts to calculate it. A connect rate above 35% is generally considered healthy for B2B outbound teams.
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Connect rate counts all calls that reach the other end, including voicemails and no-answers. Pick-up rate counts only the calls answered by a real person. Tracking both shows the gap between dialing and actually talking to someone.
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In the side menu, head to "Reports", then open the "Call Connect Rate Report". Use the filters at the top to slice the data by phone number, country, or custom date range. Your metrics update instantly.
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Yes. You can download the full report as a CSV in one click. The export includes every column and reflects any filters you have applied.
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The Connect Rate Report is not included in every CallHippo plan. You get it on the Essential plans (Professional and Ultimate) and the Pro Suite plans (Platinum and Enterprise).
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Yes. CallHippo tracks average talk time for every business number in real time. You can compare talk time trends across numbers, countries, and custom date ranges from one dashboard.
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