CallHippo helped Fexle reduce setup, maintenance, and man-hour costs.

About Fexle

Fexle Services offers top-notch IT consulting and enterprise solutions. They specialize in a wide range of web and mobile app development services, incorporating the latest technologies like IoT, AI, and AR/VR. With a strong presence in the United States, Australia, and Germany, Fexle is well-positioned to serve clients around the world.

Goals

Fexle's goals were to overcome communication challenges resulting from operating in various regions. They sought a communication system capable of significantly addressing these issues while also improving key performance indicators (KPIs).

Fexle's Challenges

Fexle faced several challenges due to its operations in different geographical areas. One major hurdle was the lack of a unified communication system. Their telephone platforms were not connected, making it difficult for employees to transfer calls between different locations. This hindered effective communication with customers and among team members.

Additionally, the outdated software posed another obstacle. Managers struggled to analyze and qualify leads efficiently. This inefficiency hindered the company's ability to make informed decisions and capitalize on potential opportunities.

How CallHippo Helped Fexle?

CallHippo began by analyzing the root of Fexle's communication challenges. We provided a unified phone system that connected all geographical areas, making it easy for employees to transfer calls and stay connected with customers. This well-organized communication improved efficiency and customer satisfaction.

Additionally, we provided modern VoIP software that allowed managers to analyze and qualify leads effectively. With improved data insights, Fexle could make informed decisions and optimize its operations for better results. The new system not only resolved existing issues but also positioned Fexle for future growth and scalability in its business endeavors.

Results so far

Fexle Services has experienced remarkable improvements since implementing CallHippo's solution. With a notable surge in productivity and a substantial increase in leads by 40-50%, their team witnessed tangible benefits.

Moreover, CallHippo's forward-to-device feature contributed to a 27% enhancement in productivity. At the same time, the system's help in reducing setup, maintenance, and man-hour costs resulted in a significant 55% boost in ROI.