One Telegram Inbox for Sales and Support
Every Telegram message left unread is an opportunity missed to interact with customers. One inbox brings every account, bot, and channel together for faster replies and zero missed conversations.
- Manage all Telegram bots and accounts in one inbox
- Assign chats to the right agent instantly
- Collaborate with internal notes and “@” mentions
- Track response time, resolution, and performance
Hit Your Sales and Support Goals with Telegram Shared Inbox
CallHippo’s Telegram shared Inbox helps you manage every Telegram conversation, bot, and agent from one place.
Get Clear Visibility Into Team Performance
- See which agents are delivering the best customer outcomes
- Identify response delays before they affect customer experience
- Use real conversation data to coach and improve your team
Unify Every Telegram Account Under One Inbox
- Eliminate the need to switch between separate Telegram apps and logins
- Bring sales and support teams together in the same shared workspace
- Manage every bot, account, group, and channel from a single screen
Connect Telegram With the Tools You Already Use
- Sync chats with HubSpot, Salesforce, Pipedrive, Zoho, and more
- Push leads and tickets to your CRM automatically, with zero manual entry
- Trigger automated workflows the moment a new message arrives
Connect your CRM, helpdesk, and workflow apps to keep every conversation in perfect sync.
Why Top Teams Run Telegram on CallHippo?
Here’s how CallHippo goes beyond a basic inbox to power sales and support teams.
One Dashboard for Every Customer Channel
Sync Telegram With CRM, Helpdesk, and More
Cut Manual Work and Save Agent Time
Secure Conversations With Enterprise-Grade Controls
Set Up Your Telegram Inbox in Under 3 Minutes
Get your sales and support teams live on Telegram in under 3 minutes.
Sign in to your "CallHippo" account in seconds. Skip the long setup.
Open the "Channels" section and click "Connect" under Telegram.
Add your "Telegram phone number", then enter the "OTP" you receive.
Telegram is connected. Every chat now flows into your shared CallHippo inbox.
Pricing
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Calling
- 1 Free Phone Number
Get a dedicated standard phone number for each team member at no extra cost. Share numbers across multiple users for collaborative calling.
- Voicemail
- Click to Dial
- Business Hours
Define operating hours for each number to route calls appropriately.
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Messaging - SMS (Text messages) & MMS
- WhatsApp Business API
Platform- 2FA
Add an extra security layer by requiring a verification code in addition to your password.
- Desktop & Mobile Apps
-
Calling
- Unlimited Minutes (Includes Both Landline & Mobile Calling)
Shared pool of free calling minutes for your entire team. Valid for manual dialing to standard US/Canada numbers only.
- Forward to Device Automatically route incoming calls to your mobile or alternative device to never miss calls.
- Ring All Devices Ring simultaneously on all your logged-in devices (desktop, mobile, browser) for every call.
- AI Global Connect View caller's timezone before dialing to reach contacts at optimal times.
- Country Blocking Restrict outbound calls to specific countries to prevent unauthorized international dialing.
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Messaging
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100 SMS (Text Messages)
Standard A2P charges apply.
- SMS Templates Create and save message templates for one-click texting with consistent communication.
- Free Omnichannel Inbox
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Analytics
- Basic Report Analytics
- Call Logs (1 month) Access detailed records of all calls including duration, outcome, recordings, and participant information.
- Audit Logs Track all account changes and user actions for security, compliance, and accountability.
-
Integrations
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ZZapierSSlack50+WWebhook
Popular
-
Calling
- Unlimited Minutes (Includes Both Landline & Mobile Calling)
Shared pool of free calling minutes for your entire team. Valid for manual dialing to standard US/Canada numbers only.
- Call Recordings Record and store calls for quality monitoring, training, and compliance.
- Multilingual IVR Offer IVR menu options in multiple languages to serve diverse customer bases.
- Call Distribution (Cascading) Route calls to agents in a priority sequence until someone answers.
- Custom Greetings Upload personalized welcome messages for callers to hear when they reach your number.
-
Messaging
-
500 SMS (Text Messages)
Standard A2P charges apply.
-
Analytics
- Reports / Analytics Get detailed insights and summarized analytics on team's calling performance.
- AI Voicemail Transcription Automatically convert voicemail audio to text for faster message review.
- Call Logs (Lifetime)
- Role Based Access Control Assign specific roles with tailored permissions to control what each user can view and manage.
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Integrations
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HHubSpotSSalesforcePPipedrive50+ZZoho
-
Calling
- Smart DID Routing Automatically routes calls to the best available agent based on real-time data.
- Multilevel IVR Create multi-step phone menus to route callers to the right department or person automatically.
- Call Blocking Block unwanted callers and spam numbers to keep your team focused on quality conversations.
- Holiday Routing Configure special call handling and greetings for holidays and non-business days.
- CRM-Based VIP Routing Route calls automatically to the correct contact/lead owner based on CRM information.
-
Messaging
-
1000 SMS (Text Messages)
Standard A2P charges apply.
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Enterprise
- Single Sign-On (SSO) Log in once to access CallHippo and all integrated tools with your company credentials.
- Custom Integrations Build advanced integrations with your systems—add click-to-call anywhere, sync call data with custom logic, and create workflows specific to your business.
- Dedicated Account Manager Resolve account queries efficiently with dedicated account manager.
- Personalized Onboarding Experience personalized onboarding for a tailored start.
- 24×7 & Phone Support
-
Integrations
-
HHubSpotSSalesforceZZoho50+ZZendesk
Benefits of a Telegram Team Inbox
A shared Telegram inbox changes how your team handles every customer conversation. Here are ten reasons sales and support teams require one.
One Inbox for Every Customer Chat
Your team stops hopping between Telegram apps, shared logins, and browser tabs all day. Every message lands on a single screen, so replies go out faster, and nothing slips through. Teams collaborate on tough cases without forwarding screenshots or pulling people into side threads.
Save Time With Smarter Task Routing
Assign every conversation to the right agent the moment it arrives. Set reminders, add notes, and tag teammates so nothing goes cold. Your team knows exactly what to handle next, and customers stop waiting for forgotten messages.
Real Accountability Without Micromanaging
A Telegram shared inbox shows managers the status of every chat in real time. You see who replied, who is stuck, and where bottlenecks are forming. The result is a team that owns its work and customers who feel heard.
Turn Conversations Into Revenue
Telegram is where many customers actually want to be reached. Send personalized offers, promo codes, and timely product nudges to high-intent buyers. Sales teams close more deals because they engage prospects on a channel they already use.
Engage Customers in Real Time
Send updates, reminders, and announcements the moment they matter most. Reply to questions in seconds instead of hours, so customers feel genuinely taken care of. Fast, human responses turn one-time buyers into loyal repeat customers.
Enterprise-Grade Security on Every Chat
Telegram already encrypts conversations end-to-end for added privacy. CallHippo layers role-based access, two-factor authentication, and full audit logs on top of that. Your team stays compliant, your data stays private, and your customers stay confident.
Automate the Repetitive Work Away
Connect chatbots, FAQ flows, and smart routing rules in a few clicks. Auto-respond to common questions, send instant order updates, and direct each chat to the right team. Your agents focus on real conversations instead of typing the same answer twenty times.
See What’s Actually Driving Results
CallHippo’s analytics show response times, resolution rates, and engagement metrics live. Managers spot what is working, where teams are stretched, and which agents need support. Cleaner data leads to smarter decisions and a stronger overall team.
Built to Grow With Your Team
Whether you are a startup or an enterprise, the inbox scales without breaking. Add channels, agents, and integrations as your business expands. CallHippo’s APIs and enterprise features let you customize the workflow to fit your team perfectly.
Unified inbox for every Telegram conversation your sales and support team handles.
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“Thanks to the CallHippo team, we were able to resolve a tough issue with flagged phone numbers. As an EdTech startup, outbound calls are crucial for us. CallHippo's solution not only improved our attestation score but also boosted our answer rates and overall customer experience.”
Frequently Asked Questions
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A Telegram inbox is a shared workspace for your whole sales and support team. Every Telegram chat your business receives, across bots, accounts, groups, and channels, lands on one screen. Any agent can jump in, reply, collaborate, and resolve, without swapping apps or sharing logins.
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The regular Telegram app is built for one person on one device, mostly to message friends and family. A Telegram Team Inbox is built for the whole team. Multiple agents reply to the same chats, assign conversations, leave internal notes, set routing rules, and track analytics. None of that exists in the standard app.
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No, you just need to sign in to your CallHippo account and verify your number. Then, you need to enter the code you receive, and your CallHippo's Telegram Inbox is ready to use.
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Absolutely. Connect as many bots as your business runs. Use one per product line, region, or team, and manage every conversation from the same inbox.
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Yes, security sits at the core of CallHippo. Every chat is protected by encrypted data transfer, two-factor authentication, and role-based access. Conversation data lives on secure servers with full audit logs, keeping your team compliant and your customers protected.
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Yes. Set up welcome messages, away replies, FAQ chatbots, and conditional routing in a few clicks.
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Yes, and the setup takes only a few minutes. CallHippo syncs Telegram conversations with HubSpot, Salesforce, Pipedrive, Zoho, Zendesk, and more. Every chat automatically updates the right lead or ticket, so nothing falls through the cracks.
Get International Phone Numbers
Canada Virtual Phone Number
UK Virtual Phone Number
US Virtual Phone Number
