With an inherent drive to improve customer services and provide top-notch VoIP solutions, we at CallHippo are here again to share the latest updates on our platform. With enhanced security features and 2FA (two-Factor Authentication), you can say goodbye to all your concerns regarding data safety.
Moreover, you will also be able to modify call record settings. With new add ons and improvements, the monthly edition brings many interesting benefits that will surely excite you!
Let’s have a look at the latest features being offered by CallHippo.
1. CallHippo is Now a Multi-Product
We are proud to announce that CallHippo has managed to make the shift from being a leading VoIP provider to a multi-product. CallHippo is now a one-stop- solution that helps you simplify business telephony with a business phone system, call tracking, and speech analytics.
With smoother support, smarter sales, and seamless workflows for teams, CallHippo is all set to change the way you look at making sales and providing customer service.
2. Download Recordings from Activity Feed
Opening and listening to all call recordings one by one can be challenging. Well, with CallHippo, you can now select calls and download MP3 files with a single click. While you received only a recording URL, you can now save time and quickly analyze call recordings and provide the proper training to your agents.
3. Email Notification for Downloaded Reports
Downloading and organizing reports can be tough. Interestingly, CallHippo lets you manage all of them on mail. Rather than directly downloading reports on your system, you will get a link for the report on mail. This will help you store them and keep track easily.
4. Addons in Web App
Do you wish to add more features to your existing plan or upgrade your plan on CallHippo? Well, you can do this with a single click. Yes! All you need to do is go on the web app, choose the features you need to add, and then make the payment. You can even upgrade to a higher plan from the web app.
Two-Factor Authentication (2FA) is also known as multiple-factor authentication. Adding it makes it more secure and difficult to access your data. Moreover, it drastically reduces the chances of data loss, identity theft, and fraud.
Whenever you log in to CallHippo, you will receive an email OTP. Then you need to enter it, and then only you can sign in. However, you can also choose to turn it on/off anytime by contacting your administrator.
6. Check User Status in Dialer
Now, you can easily check the number of agents available on the web dialer. You can even check their call history and call details. This feature will help you allocate tasks efficiently and stay updated in real-time.
7. Identify When the Caller Calls for the First Time
Well, we all look forward to onboarding new clients. However, we often miss out on calls and cannot figure out if there is a new caller. Interestingly, you need not worry any longer. CallHippo will help you identify whenever a new caller contacts you.
8. LeadSquared Integration
As you all know, CallHippo offers 85+ integrations with exciting software and tools. The latest to be added to the list is LeadSquared. It is a leading marketing automation and sales execution platform. LeadSquared has helped several businesses increase closures, manage their pipelines, and increase their returns on investment.
9. Priority-based Call Routing
Call routing helps ensure that calls are always routed to an available agent. It also prevents calls from being lost or sent to voicemail. Now you can create your calling team and route your calls according to the defined priority with CallHippo. This will help you set the order of agents for calls and provide extraordinary customer service.
Aren’t these features exciting? Stay tuned for more upgrades, and cheer our ongoing effort to offer the best-in-class VoIP solutions!