What is Global Connect?
It is a competent tool that enables you to know the right time to call your clients. Precisely speaking, it lets you find out the time zone (Day, Date, and Time) of a particular country where you want to place a call within the fraction of a second. Besides, it acquaints you with the information like – if the number you are going to dial is valid.
Watch this video to know how Global Connect works.
How Global Connect Functions?
Utilizing the functionalities of Global Connect is easier than you might have thought.
Simply hover your cursor over the number you want to dial – whether the number is in your CRM or across any website – all the details associated with the number, i.e., if it is valid or invalid, the country it belongs to, and the time zone of that specific country will pop up in no time.
How Global Connect Benefits Businesses?
If your company incorporates a sales team, Global Connect can do wonders to your business.
Sales work as a bridge between the customers’ demands and the products/services a company provides. Thus, it plays a significant role in the success of a business.
When international calling is involved, it is utmost essential to call the client at the right time. Being in different time zones, many a time you or any of your team member may end up calling on the wrong time. If this repeats often, it may be harmful to your business in the long run. And, if your team is calling the clientele at the most appropriate time, they might be spending considerable time in determining the time zone of the client.
Global Connect liberates you and your team from all these hassles and thus eliminates the time spent on making failed attempts to reach a client. Instead, that time will be invested to get in touch with fruitful prospects. Moreover, knowing the country where they would be placing the call helps to determine the calling costs. They can, therefore, decide to choose the best possible virtual phone number or toll-free number your company owns and place the call accordingly.
As Global Connect helps you save enormous time, you can work towards different aspects in which your business can benefit. With this, you will undoubtedly economize the calling costs.
How To Use Global Connect?
Call monitoring refers to the process of listening to a representative’s calls with the objective of improving the quality of communication and customer service.
Deliver your daily calling commitments like a pro with CallHippo’s super-efficient Power Dialer function.
Multiple telephony providers before placing a call. You can now safely bid adieu to all your call connectivity issues.
Each user can choose to have calls forwarded to several phones, to remain reachable even on-the-go.
The Call Transfer feature allows you to redirect a connected call from your phone number to a team member.
It’s a feature that will enable you to add a third person to your two-way call and turn it into a 3-way conference.
A Call Queue places incoming call in a line when the agent is busy attending other customers.
Call Barging is when a supervisor who is silently monitoring the call decides to enter the conference bridge.
Record every call on each of your numbers to better monitor your performance as a team.
Receive voicemails by email in your inbox. Play them directly from your email.
Track your phone support performance. Measure the % of missed calls, call load of each teammate, etc.
On Hold Music from CallHippo is a great way to keep your callers happy and engaged while on hold or upload your own custom music.
Frequently Asked Questions
With GlobalConnect, you can save time in finding the right time to call your client and at the same time, minimize the calling costs by choosing the best possible virtual or toll-free phone number system.
It is available free of cost in all the plans.
CallHippo’s GlobalConnect works with its Chrome extension. With a simple hover of the mouse cursor, it informs you about the user’s place, time, day, date, and validity of the number.