While alternative ways of communicating with businesses are growing in popularity, phone calls remain the main way that customers get in touch. Managing these calls requires a team of skilled agents, and software that enables them to excel.
What is Call Center Software?
Call center software is more than something that connects agents to customers. It’s a system that contains a multitude of features, designed to support every aspect of a contact center. Regardless of whether you deal with inbound calls, outbound calls, or a combination of both, call center software can help you streamline your customer support in order to provide exemplary service.
Contact centers don’t only focus on phone calls, and many solutions offer omnichannel support. This means you can manage all communication from one platform, creating a seamless customer experience.
When deciding on which call center software to choose, you need to weigh up what features are on offer and how they would benefit you. While an all-in-one solution sounds great, it might be costly if you don’t actually need everything it offers.
Now that you know what to look for when evaluating call center software, let’s take a look at the best options available.
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If you’re looking for a powerful but easy-to-use call center software, look no further than HubSpot’s help desk software and Service Hub.
HubSpot’s help desk software, integrated with CallHippo, is built on top of its leading CRM and connected to its sales and marketing software. That means no matter who the customer talks to, the front-line agent has all the information they need to resolve the issue directly in front of them. Placing this information into a single view helps employees deliver a superior customer experience.
Check out how Hubspot & CallHippo integration works.
CallHippo is a Cloud-based Business Telephony Solution with 24×7 support that helps you connect with your prospects & customers anywhere around the globe. CallHippo has an easy-to-use interface and robust backend architecture, any business can set up its call center within less than 3 minutes.
CallHippo is a multiproduct business solution provider, that includes:
1) Business Phone System – A VoIP-based Virtual Phone System that allows businesses to get international, local & toll-free numbers.
2) COACH – Speech AI – Fully-Automated, AI-driven, speech analytical tool.
3) Call tracking – Analyzing marketing campaigns that are generating the highest calls, conversions, and revenues.
4) Voice Broadcasting – Enables businesses to send automated voice messages via a call to a large number of people at once.
Some CallHippo features that will help your business in smooth functioning are:
- Power Dialer
- Global Connect
- Smart Switch
- SDAP – Patent Pending Technology
- Automatic Call Distribution
- Advanced Analytics
- Call Recording and many more
CallHippo can seamlessly integrate with 85+ business-critical cloud applications such as Salesforce, Hubspot, Zoho, Shopify, Active Campaign, and many more for maximum productivity and end-user efficiency.
Zapier is automation made for SMBs. Connect your apps, automate your work, and have more time for what matters most. From personalizing every interaction to data synchronization and streamlining agent workflow, integration promises to boost efficiency like no other.
Click here to know more about Zapier and CallHippo integration
Built on one of the most extensive customer service platforms, Zendesk offers a call center solution for businesses of every size. With automatic ticket creation, agents can take advantage of Zendesk’s slick help desk features to help customers across every channel.
5. Enthu AI
Enthu is a Conversation Intelligence Software powered by AI & ML. Suited for B2B SMEs, mid-market companies and contact centers, Enthu allows sales teams to record, transcribe and audit all the customer conversations without the need to listen to every single call.
Aircall is a CCaaS (Call Center as a Service) you can deploy this afternoon.
The VoIP quality is great, calls don’t drop, and agents can work from anywhere on their laptop or personal mobile device. It’s a great solution for virtual cloud call centers because of the built-in security, workforce management, and collaborative features. Customers can leave voicemails that can be quickly assigned to the right person. New hires can listen in to calls to hear what good service sounds like. In fact, you can host up to five people on the same live call.
Dixa is a simple-to-set-up contact center that runs entirely in a web browser. Featuring advanced call distribution algorithms and caller recognition, Dixa is a modern solution designed to improve the experience of both the customer and the contact center administrator.
8. Live agent
LiveAgent’s call center solution is built directly into their multi-channel help desk, so you can help customers over any channel you choose. One of the only tools on the list not to charge a per-minute usage fee, LiveAgent can be a cost-effective solution for small and medium-sized businesses that rely on phone support.
Previously called ‘CrazyCall’, Channels allows you to manage your customer support through an app. This can be used on desktop and includes a click-to-call browser extension allowing you to streamline your approach to outbound campaigns.
Pipedrive is the first CRM platform made for salespeople, by salespeople. Pipedrive engineers developed a platform that helps salespeople and teams focus on learning and repeating their most effective process to close deals. Pipedrive helps to provide management and sales teams with more timely, detailed, and accurate sales reporting and revenue projections.
Manage your sales & support with CallHippo + Pipedrive integration
Use Call Center Software to Supercharge Your Sales and Support Team
The modern customer expects great support on all channels, including live chat, email, and phone. But this can overwhelm your support team especially if these channels are on different software systems that don’t communicate with each other. With call center software, your team can unify their omnichannel service efforts into one tool, resulting in a better experience for both the customer and your frontline representatives.