With a drive to provide top-notch VoIP services, we at CallHippo are back again with our mid-month update!

With call scripts now available to help sales agents and priority-based call routing, you are sure to ace your sales game.

You can also choose to modify call record settings and seek permission to do so with our all-new feature!

With new add ons and improvements, the mid-month edition brings in a host of benefits that are sure to excite you!

Without any further delay, let us have a look at the latest developments.

1) Carry Forward Calling Minutes in Custom Plan For Lifetime

What if you could carry forward for your calling minutes for a lifetime? Well, with CallHippo, it is now possible! We understand that as an enterprise, your needs will evolve from time to time. For the same, you now have the option to carry forward your calling minutes and get a custom plan. All you need to do is contact us, and our sales team will help you get the best plan!

2) Primary and Secondary Data Selection for Shopify Integration.

CallHippo allows you to select primary and secondary details for integration that will be shown during calls. Interestingly, CallHippo provides access to 85+ integrations. With our latest update, you can choose to display details for Shopify when making/receiving calls. Shopify is a popular e-commerce platform that allows companies and individuals to set up online stores and sell products. 

3) Call Script for Agents

Often new joiners in a sales team are not confident in tackling customers. It is possible that they might be stuck with a difficult customer, and no one is available to help them out. 

Thus, to avoid such scenarios, a manual will be shown on the calling screen whenever an agent makes/ receives calls. Not only will this be good for training agents, but it will also help them develop the confidence needed to tackle customers.

4) Modify Settings to Record Calls 

You often hear “this call will be recorded for quality and training purposes” when you call a customer care center. While some countries allow call recording, some do not, to protect telephone users’ privacy. 

But, what if you need to record calls to provide a better customer experience? 

To solve all these issues, CallHippo will now allow you to modify your call recording settings. You can select countries that allow/do not allow the recording of calls. Moreover, you can also seek permission from your customer to record calls and inform them prior if you will be recording your conversation.

5) Priority-based Call Routing 

Call routing helps ensure that calls are always routed to an available agent. It also prevents cells from being lost or sent to voicemail. Now you can create your calling team and route your calls according to the defined priority with CallHippo. This will help you set the order of agents for calls and provide extraordinary customer service. 

Aren’t these updates exciting? Stay connected for more upgrades and support our on-going efforts to offer the best-in-class VoIP solutions!

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