Call Center Scripting Software for Outbound Sales
Elevate customer experiences with guided conversations. Streamline agent-customer interactions for unmatched consistency.
What is Call Center Scripting Software?
Call center scripting software equips agents with pre-written dialog templates and workflows, enabling consistent, compliant, and efficient customer interactions across all channels. With guided scripts and real-time assistance, agents can reduce errors, enhance customer experience, and improve first-call resolution rates. Take your customer service to the next level with call center scripting software.
Benefits of Call Center Scripting Software
Call center scripting software empowers your team, elevates customer experiences, and boosts business outcomes by providing the following key advantages.
Consistent Service Delivery
Ensure agents provide accurate, on-brand responses and follow standardized procedures every time, delivering a seamless customer experience.
Regulatory Compliance
Easily adhere to industry regulations, legal requirements, and company policies by incorporating mandatory disclosures and compliant language into scripts.
Efficient Training
Quickly onboard and train new agents with guided support, best practices, and step-by-step instructions for handling various scenarios.
Increased Productivity
Minimize handle times and maximize agents' output by providing predefined responses and workflows, reducing the need for extensive research or improvisation.
Cross-Selling Opportunities
Prompt agents with tailored recommendations to offer complementary products and services, unlocking additional revenue streams.
Valuable Insights
Capture structured data through scripted prompts for customer profiling, preference tracking, and process optimization based on real-time insights.
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From number buying to inviting your users to making your first call, all it takes to set up your virtual phone system is 3 minutes.
- Buy Numbers
- Add Users
- Start Calling
- Track Calls
Modern Call Scripting Software Features
Power Dialer
Bid adieu to manual dialing forever. Deliver your daily calling commitments like a pro with CallHippo’s super-efficient power dialer function that automatically dials from an uploaded list of numbers for each campaign, thereby improving productivity and saving time.
Smart Switch
Improve call connectivity with the ability to choose between multiple telephony providers before placing a call. Say goodbye to all your call connectivity issues and empower your agents by giving them the flexibility to choose the best phone system provider according to their needs.
Global Connect
Improve your chances of gaining success by knowing the best time to call your global customers. Know the exact time zone, country, date, time, and validity of the numbers before you dial through global connect. Find out the right local time and customize your approach before every call for a better impact.
Smart Call Forwarding
Forward all incoming calls to an alternate number at your convenience! Get your calls forwarded to your phone number after office hours or jump it through a series of phones, all without your callers knowing. Get seamless and smart call forwarding with CallHippo!
Call Transfer
Redirect connected calls from your phone number to a team member as per your needs and convenience. Improve customer satisfaction and save organizational time by transferring calls to the right person in the department.
Call Conference
Get more done through the power of collaboration. Join calls instantly and provide better resolutions through call conferencing. Brainstorm, ideate, and collaborate from anywhere and reach your goals quicker. Be on the same page with your team and customers.
Call Queuing Software
Handle peak hours like a pro with CallHippo’s call queuing feature that lets you keep customers engaged with personalized messages. No more hiring of additional agents is required to handle heavy call flows. Calls are queued one after the other, and customers are kept informed of any delays.
Call Barging
Enhance your agent’s performance, customer satisfaction, and call quality simultaneously using CallHippo’s call barging feature. Listen to the calls live and get an opportunity to guide your agents, intervene, and offer better resolutions to your customers from anywhere in the world.
Call Recording
Improve your team’s performance by listening to call records and analyzing them. Record every call on each of your numbers to better monitor your performance as a team. With better productivity, better-performing agents, and easy integrations, you win on every front.
Voice Mail
Greet your callers with personalized voicemail messages and leave a lasting impression about your brand. With CallHippo’s unlimited voice mailboxes, every number would have a different voicemail, ensuring that you never miss a call.
Call Analytics
Track your support team’s performance and gain key insights on where improvements are required. Identify your team’s strengths and weaknesses, measure the percentage of missed calls, call load of each teammate, and stay ahead of competitors with call analytics.
Call Hold Audio
On-hold music from CallHippo is a great way to keep your callers happy and engaged while they are on hold or being transferred. Create customized messages, inform callers about the latest offers, and make them feel connected.
Pricing
- 1 Free Phone Number
Toll-free number not included.
- Free WhatsApp Business API
- Voicemail
- Click To Dial
- AI Global Connect
Identify phone number's timezone before a call
- SMS (Text messages) & MMS
- Everything in Basic + Telephony
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Unlimited Minutes (Includes Both Landline & Mobile Calling)
Free minutes are shared by all account users. Calling on special and premium numbers are excluded.
- 100 SMS (Text Messages)
Standard A2P charges apply.
- Basic Report Analytics
- Everything in Starter +
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Unlimited Minutes (Includes Both Landline & Mobile Calling)
Free minutes are shared by all account users. Calling on special and premium numbers are excluded.
- 500 SMS (Text Messages)
Standard A2P charges apply.
- Call Recordings
- AI Reports / Analytics
Smart reports that summarize user & call activity.
- Everything in Professional +
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Unlimited Minutes (Includes Both Landline & Mobile Calling)
Free minutes are shared by all account users. Calling on special and premium numbers are excluded.
- 1000 SMS (Text Messages)
Standard A2P charges apply.
- Dedicated Account Manager
- Custom Integrations
- Single Sign On (SSO)
Securely log into multiple apps with one set of credentials.
Frequently Asked Question
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Yes, most call center scripting solutions can integrate with CRM systems, allowing scripts to populate dynamically with customer information for personalized experiences.
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With scripts capturing structured data and recordings of agent-customer interactions, supervisors can easily monitor adherence to scripts, identify areas for improvement, and provide targeted coaching.
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Yes, call center scripting software allows administrators to create, modify, and assign scripts tailored to different call types, customer scenarios, or product offerings.
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Scripts serve as valuable training resources, providing new agents with step-by-step guidance and best practices for handling various customer interactions.
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Call center scripting software guides agents through standardized troubleshooting processes and provides access to relevant information. This empowers agents to resolve customer issues more effectively during the first call, reducing the need for follow-ups or escalations.