Elevate Customer Support with IVR Solutions
Empower customer support with CallHippo’s bespoke IVR system. Sign up today to help your customers achieve the desired solutions.
- Swiftly direct callers for faster response times
- Provide 24/7 support for customer queries
- Minimize errors, ensure accurate information
- Ease agent workload, allowing focus on complex queries
What Is An IVR System?
An Interactive Voice Response System (IVR) is a technology that allows you to interact with callers through an automated platform, saving your time and costs. It helps leave a lasting impression on your customers, reduces agent burnout, and is available round the clock to serve client. An IVR is a prerecorded voice system which will help customers to reach to the right person or right department.
Benefits Of A IVR Systems
Here are a few of the more frequently used ones:-
Better Customer Service
The IVR technology provides callers with the information they seek, defines their needs, and routes them to the appropriate representative the first time.
24*7 Availability
Depending on how it is programmed, customers can even contact a company post office hours and be greeted by an automated message.
Reduces Manual Failures
Unlike humans, IVRs are automated, which eliminates the possibility of human error.
Boost agent morale
IVR does not replace contact center agent’s job. Instead, it makes their lives easier.
Start your Free Trial today
From number buying to inviting your users to making your first call, all it takes to set up your virtual phone system is 3 minutes.
- Buy Numbers
- Add Users
- Start Calling
- Track Calls
Pricing
- Unlimited Users (Pay only for number)
- Click To Dial
- AI Global ConnectIdentify phone number's timezone before a call
- TeamsAssign teams to handle calls in sequence
- Voicemail
- SMS (Text messages) & MMSSMS pricing will be applicable.
- Everything in Basic +
- 1 Free Phone Number1 Phone number free with each user. 1 number can be assigned to multiple users to make and receive calls.
- Smart Dashboard
- Paid Call RecordingAdditional charges of $0.005/min are applicable.
- Multiple Integrations
- User Rights
- Chat Support
- Everything in Bronze +
- Live Call
- Role-based Access Control
- Free Call Recordings
- Pause-Resume Recording
- After Call Work
- Call Dispositions
- Everything in Silver +
- Auto Dialer (Power, Predictive & Speed to Dial)
- Unlimited QA Users
- Voice Broadcasting
- AI Intelligent Reports / AnalyticsSmart reports that summarize user & call activity.
- Single Sign On (SSO)Securely log into multiple apps with one set of credentials.
- AI Smart DID Routing
- Hide Number From Agent
- Unlimited Users (Pay only for numbers)
- Click To Dial
- AI Global Connect
- Teams
- Voicemail
- SMS (Text messages) & MMS
- Everything in Basic +
- Unlimited calling minutes within US/CADFair usage policy apply.
- 100 SMS (Text Messages)Standard A2P charges apply.
- 1 Free Phone NumberToll-free number not included.
- Basic Report Analytics
- Everything in Starter +
- Unlimited calling minutes within US/CADFair usage policy apply.
- 500 SMS (Text Messages)Standard A2P charges apply.
- Call Recordings
- AI Intelligent Reports / AnalyticsSmart reports that summarize user & call activity.
- After Call Work
- Everything in Professional +
- Unlimited calling minutes within US/CADFair usage policy apply.
- 1000 SMS (Text Messages)Standard A2P charges apply.
- Unlimited QA Users
- Dedicated Account Manager
- Custom Integrations
- Single Sign On (SSO)Securely log into multiple apps with one set of credentials.
Frequently Asked Question
-
Here are the things to keep in mind before setting up an IVR:
- Make sure to have limited and concentrated list of options.
- Set up your options based on the priority of the customers.
- The options should sound clear without any glitches.
- Use language option if you reside in a country where multiple languages are spoken.
- Give customers “expected wait time”.
-
An Inbound IVR means the system deals with only incoming calls. Usually, businesses use it for customer support where people can dial on toll free number and get relevant help.
