Smart DID Routing™

Boost call response rates on international calls with Smart DID Routing™. Leverage our intelligent algorithm to automatically direct calls through local numbers.

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Trusted by 4000+ companies

Why CallHippo?

With innovation and customer service at its core, CallHippo is the premier cloud contact center service provider, empowering businesses to deliver exceptional service. Discover why CallHippo is the top choice for your business.

Seamless Scalability

Effortlessly scale your contact center operations to handle growing call volumes. Our flexible cloud platform allows you to instantly expand as your business needs change.

Actionable Insights

Make data-driven decisions to improve operations with 360-degree visibility into performance through customizable reports and dashboards. Measure agent performance and leverage gamification to boost productivity.

Cutting-Edge Innovation

Stay ahead of the curve with a business phone solution continuously enhanced with the latest AI capabilities, intelligent automation, and more to create frictionless, exceptional customer experiences.

Boost First Contact Resolution

Say goodbye to ignored calls and unanswered phones. Smart DID routing™ optimizes your caller ID so users see a local number. Engage more prospects by making your business more accessible. Here’s why to use our Smart DID Routing™

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Expanded Global Access

Dynamically route international calls without needing to add new local numbers in every country. Local presence dialer allows you to connect with prospects globally while only using the numbers in your account.

Improved Conversions

Higher answer rates mean more conversations and opportunities to convert prospects into customers. Customers who actually answer calls are much more likely to engage.

Higher Answer Rates

By displaying a local number for the recipient's location, you can increase answer rates by up to 23%. Customers are more likely to answer calls from familiar local numbers.

Match Customers With The Right
Skills

Ensure issue resolution on the first call by instantly routing customers to agents with the ideal expertise.

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Benefits of Smart DID Routing™

Displaying local numbers builds trust and demonstrates you understand each market. Local presence dialer makes your business seem more legitimate everywhere.

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Enhanced credibility

Build strong customer relationships with local numbers that resonate with your target market. Leverage the power of familiarity to establish trust, driving higher engagement and boosting conversion rates.

International reach

No need for physical presence everywhere. With our local presence feature, connect effortlessly with customers worldwide. Ensuring your business can effortlessly expand internationally while appearing local.

Better personalization

Tailor your communication approach to each market's unique preferences and cultural nuances. Use localized numbers to customize your interactions, showing your customers that you understand and cater to their specific needs.

Integrate with Your Preferred Apps

Integrate all the necessary tools from the CallHippo App Marketplace to further streamline your communication processes.

Modern Software Features

Call Monitoring

Call monitoring refers to the process of listening to a representative’s calls with the objective of improving the quality of communication and customer service.

Smart Switch

Multiple telephony providers before placing a call. You can now safely bid adieu to all your call connectivity issues.

Global Connect

Global Connect helps you know the right time to call your international clients.

Smart Call Forwarding

Each user can choose to have calls forwarded to several phones, to remain reachable even on-the-go.

Call Transfer

The Call Transfer feature allows you to redirect a connected call from your phone number to a team member.

Call Conference

It’s a feature that will enable you to add a third person to your two-way call and turn it into a 3-way conference.

Call Queuing Software

A Call Queue places incoming call in a line when the agent is busy attending other customers.

Call Barging

Call Barging is when a supervisor who is silently monitoring the call decides to enter the conference bridge.

Call Recording

Record call on each of your numbers to better monitor your performance as a team.

Voice Mail

Receive voicemails by email in your inbox. Play them directly from your email.

Call Analytics

Track agents performance. Measure the % of missed calls, call load of each teammate, etc.

Call Hold Audio

On Hold Music from CallHippo is a great way to keep your callers happy and engaged while on hold or upload your own custom music.

The Only Business Phone System You Need

Give your team all the essential tools and features they need to make an impact on customers’ lives. Boost customer satisfaction and
reduce agent burnout with CallHippo!

International Phone numbers
Bulk SMS/MMS
Call Center Analytics
Forward to Voicemail
Toll-free numbers
Appointment Scheduler
Call Monitoring
Office Hours
Record Calls
Auto Dialer
Call Whispering
Caller Id
Virtual Call Center
Predictive Dialer
Share Phone Number
Call Queues
Forward to your phone
SMS Bot