Sticky Agent
Connect customers to the same agent automatically. Eliminate wasted time re-explaining issues and increase loyalty while reducing lead mismanagement.
Trusted by 5000+ companies
Why CallHippo?
Transforming customer experiences for years. CallHippo is the leading cloud contact center software provider empowering enterprises worldwide. Discover why CallHippo is the ultimate choice for your business.
Pushing the Boundaries
Stay ahead of the competition with our continuous feature updates and improvements, ensuring your business always has access to the latest tools for exceptional customer interactions.
Industry-Leading Reliability
Your business deserves nothing less than the gold standard of reliability and security. Rely on unmatched stability, boasting an impressive 99.99% uptime and our rigorous security measures designed to safeguard your data.
Premium Support
We offer comprehensive training, empowering your team to make the most of our advanced features. And when you need assistance, our 24/7 customer support team is always just a call or message away.
Improve First Call Resolution Rate
CallHippo’s sticky agent feature allows you to connect callers with agents who know their past interactions, enabling them to personalize their service and solve issues quickly. Here’s why you should invest in the sticky agent feature.
Improved Agent Utilization
Streamline your workforce resources by reducing the time spent on verifying details. Enable agents to focus on efficiently resolving customer needs, providing recommendations, and cultivating strong customer relationships.
Valuable Insights
Gain useful insights into agent performance, conversation trends, and opportunities to further boost customer satisfaction. Maintain regulatory compliance by easily accessing full customer conversation histories.
Enhanced Personalization
Make every interaction feel tailored and relevant through continuous conversations over time. Foster brand affinity and emotional connections between customers and agents who know them.
Create Customer Familiarity with Familiar Agents
Personalize every interaction by automatically routing customers to agents who have helped them before.
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Benefits of Sticky Agent
When it comes to transforming customer experience, the sticky agent is your secret weapon for unparalleled success. Here’s how you can benefit from it.
Saves Time
Cut the average handling time by as much as 20%. Faster resolutions mean happier customers and more time for your agents to focus on what truly matters – building lasting connections.
Drives Revenue
Agents can recommend appropriate products or services by understanding customer needs over time, driving greater cross-sell and up-sell revenue while also driving valuable referrals for business success.
Increases Retention
Agents who possess a deep understanding of customer history make customers feel valued and appreciated. This fosters enhanced loyalty, boosts customer lifetime value, and significantly improves long-term retention rates.
Integrate with Your Preferred Apps
Integrate all the necessary tools from the CallHippo App Marketplace to further streamline your communication processes.
Modern Software Features
Call Monitoring
Call monitoring refers to the process of listening to a representative’s calls with the objective of improving the quality of communication and customer service.
Smart Switch
Switch between multiple telephony providers before placing a call. You can now safely bid adieu to all your call connectivity issues.
Global Connect
Global Connect helps you know the right time to call your international clients.
Smart Call Forwarding
Each user can choose to have calls forwarded to several phones, to remain reachable even on-the-go.
Call Transfer
The Call Transfer feature allows you to redirect a connected call from your phone number to a team member.
Call Conference
It’s a feature that will enable you to add a third person to your two-way call and turn it into a 3-way conference.
Call Queuing Software
A Call Queue places incoming calls in a line when the agent is busy attending other customers.
Call Barging
Call Barging is when a supervisor who is silently monitoring the call decides to enter the conference bridge.
Call Recording
Record calls on each of your numbers to better monitor your performance as a team.
Voice Mail
Receive voicemails by email in your inbox. Play them directly from your email.
Call Analytics
Track agents performance. Measure the % of missed calls, call load of each teammate, etc.
Call Hold Audio
On Hold Music from CallHippo is a great way to keep your callers happy and engaged while on hold or upload your own custom music.
Pricing
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Calling
- 1 Free Phone Number
Get a dedicated standard phone number for each team member at no extra cost. Share numbers across multiple users for collaborative calling.
- Voicemail
- Click to Dial
- Business Hours
Define operating hours for each number to route calls appropriately.
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Messaging - SMS (Text messages) & MMS
- WhatsApp Business API
Platform- 2FA
Add an extra security layer by requiring a verification code in addition to your password.
- Desktop & Mobile Apps
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Calling
- Unlimited Minutes (Includes Both Landline & Mobile Calling)
Shared pool of free calling minutes for your entire team. Valid for manual dialing to standard US/Canada numbers only.
- Forward to Device Automatically route incoming calls to your mobile or alternative device to never miss calls.
- Ring All Devices Ring simultaneously on all your logged-in devices (desktop, mobile, browser) for every call.
- AI Global Connect View caller's timezone before dialing to reach contacts at optimal times.
- Country Blocking Restrict outbound calls to specific countries to prevent unauthorized international dialing.
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Messaging
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100 SMS (Text Messages)
Standard A2P charges apply.
- SMS Templates Create and save message templates for one-click texting with consistent communication.
- Free Omnichannel Inbox
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Analytics
- Basic Report Analytics
- Call Logs (1 month) Access detailed records of all calls including duration, outcome, recordings, and participant information.
- Audit Logs Track all account changes and user actions for security, compliance, and accountability.
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Integrations
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ZZapierSSlack50+WWebhook
Popular
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Calling
- Unlimited Minutes (Includes Both Landline & Mobile Calling)
Shared pool of free calling minutes for your entire team. Valid for manual dialing to standard US/Canada numbers only.
- Call Recordings Record and store calls for quality monitoring, training, and compliance.
- Multilingual IVR Offer IVR menu options in multiple languages to serve diverse customer bases.
- Call Distribution (Cascading) Route calls to agents in a priority sequence until someone answers.
- Custom Greetings Upload personalized welcome messages for callers to hear when they reach your number.
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Messaging
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500 SMS (Text Messages)
Standard A2P charges apply.
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Analytics
- Reports / Analytics Get detailed insights and summarized analytics on team's calling performance.
- AI Voicemail Transcription Automatically convert voicemail audio to text for faster message review.
- Call Logs (Lifetime)
- Role Based Access Control Assign specific roles with tailored permissions to control what each user can view and manage.
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Integrations
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HHubSpotSSalesforcePPipedrive50+ZZoho
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Calling
- Smart DID Routing Automatically routes calls to the best available agent based on real-time data.
- Multilevel IVR Create multi-step phone menus to route callers to the right department or person automatically.
- Call Blocking Block unwanted callers and spam numbers to keep your team focused on quality conversations.
- Holiday Routing Configure special call handling and greetings for holidays and non-business days.
- CRM-Based VIP Routing Route calls automatically to the correct contact/lead owner based on CRM information.
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Messaging
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1000 SMS (Text Messages)
Standard A2P charges apply.
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Enterprise
- Single Sign-On (SSO) Log in once to access CallHippo and all integrated tools with your company credentials.
- Custom Integrations Build advanced integrations with your systems—add click-to-call anywhere, sync call data with custom logic, and create workflows specific to your business.
- Dedicated Account Manager Resolve account queries efficiently with dedicated account manager.
- Personalized Onboarding Experience personalized onboarding for a tailored start.
- 24×7 & Phone Support
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Integrations
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HHubSpotSSalesforceZZoho50+ZZendesk
The Ultimate Call Center Software Solution
Equip your team with the essential tools and amplify communication and productivity through a unified
Call Center Software dashboard.
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International Phone numbers
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Bulk SMS/MMS
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Call Center Analytics
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Forward to Voicemail
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Toll-free numbers
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Appointment Scheduler
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Call Monitoring
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Office Hours
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Record Calls
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Auto Dialer
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Call Whispering
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Caller Id
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Virtual Call Center
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Predictive Dialer
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Share Phone Number
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Call Queues
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Forward to your phone
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SMS Bot
Automatically dial from a list to reduce manual work and increase the number of outbound calls.
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CallHippo went an extra mile and suggested a perfect solution. As of now, all of our numbers are clean and have the highest attestation score.
