Whether you’re a startup or a large enterprise, hiring receptionists just to redirect phone calls to the right department could quickly become a burden. For businesses that receive hundreds or thousands of calls every day, it could further hurt your finances. Thankfully, there’s a solution. IVR (Interactive Voice Response) makes this process simpler and easier for everyone. With remote working becoming the norm, it has become necessary to have a phone number to keep personal and work calls separated.
A virtual telephone number is a number that is not fixed to a particular location or device. Users can easily route or redirect calls from one number to another number, device, or IP address.
Unlike traditional phone numbers that are dependent on cell towers to provide coverage, a this phone number relies on the Internet. after the arrival of VoIP, especially in India, businesses are becoming more flexible, and It gives excellent content on how it wishes to receive calls by removing the physical limitations.
Reasons for using IVR
IVR is your virtual receptionist that shares pre-recorded messages to employees and helps them choose the right department for their problems. Here are some more reasons for using IVR:
- Minimizes expenses by reducing the number of customer executives required.
- Track potential leads even outside business hours.
- Allows you to set up call forwarding, so you don’t miss any calls when you’re not in the office.
- It can attend to hundreds of calls simultaneously.
- Automated greeting makes your business look more professional and enhances your brand image.
- Improves the brand-customer relationship by allowing you to customize phone menus and prompts.
Improving customer service with IVR
With an IVR system in India set in place, customers’ calls will quickly and efficiently get routed to a skilled agent. This will increase your first call resolution rate, thereby enhancing the customer experience.
IVR also provides self-service options to customers. For instance, if you’re a telecom company, you can let your customers check their subscription status, balance, previous bills, etc., without even talking to a human agent. Just enter your registration number and get the details.
"A carefully chosen virtual number provider can enhance your communication, help you reach a wider audience, and ultimately drive success in India. Evaluate options based on your requirements, features, pricing, and support to get the maximum value for your investment."
Best Indian Virtual Number Providers to Your Business
Now that you know why you need a phone number, let’s look at some of the top applications that you can use. Most of these companies provide both virtual landline number and virtual mobile numbers of India.
1. CallHippo
CallHippo is a market leader in providing virtual phone numbers in India service that just takes three minutes to set up and get running. It offers a wide range of functionalities such as call recording, call routing, and more, that can help provide superior customer service.
Key Features
- Power dialer
- Smart switch
- Smart call forwarding
- Call transfer
- Call conference
Pros
- Easy-to-use, scalable and secure
- Seamless integration
Pricing
- Starter – $18 Per user/Month
- Professional – $30 Per user/Month
- Ultimate – $42 Per user/Month
*Pricing as of 11-06-2024.
2. Line
Line aims to streamline the entire communication within your organization. It provides a messenger app whereby you can easily send one-on-one and group texts. Not only that, but you can even use it for making calls to your clients overseas.
Key Features
- Payment wallet
- Open chat
- Timeline
- Black List ID
Pros
- Compatible with major OS
- User-friendly interface
Cons
- Unstable connection
Pricing
- Free
3. Webex
Webex is a complete cloud phone system that makes it easy to make and receive business calls from any device. Be it laptop, desktop, smartphone, or tablet, you can access your corporate number from anywhere.
Key Features
- Merging
- Visual voicemail
- do not disturb calls
- Call routing
- Messaging
Pros
- Noise Removal
- Good connection
Cons
- Complicate to navigate
Pricing
- Starter: $13.50 per host per month
- Business: $26.95 per host per month
- Enterprise: custom quoting
4. Google Voice
Google Voice is a smart voice calling application that is compatible with all devices. It uses a virtual number India that enables you to take control of your personal and work calls.
You can get many free country virtual numbers from google voice like free UK virtual numbers, free Denmark phone number, free Singapore phone numbers, etc.
Key features
- Robust dashboard
- Transcribes voicemail automatically
- Syncs with Google calendar
- Unlimited SMS
- Usage and activity reporting
Pros
- Scalable
- Active support
Cons
- Lack of international support
Pricing
- Starter: $10 per user per month
- Standard: $20 per user per month
- Premier: $30 per user per month
5. Vonage
Vonage is the best virtual number provider in India that aims to help businesses offer a superior customer experience. Its unified communication platform promotes easy collaboration, thereby enhancing efficiency at work. Vonage also has a good phone queue system which can help call center maintain call queue.
Key Features
- Audio / video conferencing
- Call monitoring
- Call recording and routing
- Call center management
- IVR / Voice recognition
Pros
- Easy and rich interface
- Reliable customer support
Cons
- Can be on the expensive side
6. Mitel
Mitel is a popular USA number provider and has started gaining appreciation in the Indian market as well. It helps small businesses with complete communication and collaboration solutions, allowing your employees to talk, share, and assist customers with ease.
Key Features
- Instant messaging – cross-platform (Desktop, Mobile)
- Audio and web conferencing
- Multi-point video
- Global numbers available
- Enterprise-class security
Pros
- Flexible and reliable system
- Seamless integration
Cons
- Poor customer support
7. RingCentral
RingCentral provides a single platform to manage all your business calls from. You can easily run this app on any device, including smartphones, laptops, desktops, or tablets. Apart from India, Ringcentral provide over 50+ country virtual phone number including Singapore phone number, UK mobile number, Cyprus virtual phone number, etc.
The best part is that RingCentral lets you set up custom greetings, business hours, and call routing so that you don’t miss any calls.
Key Features
- Call monitoring
- Automatic voicemail transcriptions
- Reporting and analytics
- SMS and MMS
- Fax facility
Pros
- Seamless integration
- Rich dashboard
Cons
- Call groups could be improved
Pricing
- Essentials: $19.99 per user per month
- Standard: $27 per user per month
- Premium: $34.99 per user per month
- Ultimate: $49.99 per user per month
8. Spectrum Business
Spectrum Business is one of the market leaders for business that wants to use VoIP in India. It offers unlimited local and long-distance calling with over 35 phone features.
The best part is that it lets you keep your existing business phone number if you wish to. Furthermore, it enables transferring of calls with ease or forwarding them to any mobile device from anywhere.
Key Features
- Auto call return
- Spam call filtering
- Voicemail to email
- Speed dial
- Call logs
Pros
- Offers 3-way calling
- User-friendly
Cons
- Report feature can be improved
9. Genesys
Genesys offers a best-in-class call center solution that helps agents deliver superior service. It is famous for providing AI-powered predictive routing that helps deliver targeted support.If you are looking for a phone number in Cambodia, UK, or in Finland, then definitely go with Genesys.
Key Features
- Activity dashboard
- Alerts / Escalation
- Real-time chat
- Reporting & statistics
- Interaction tracking
Pros
- Seamless integration
- Reliable support
Cons
- The interface can be improved
10. 8×8
8×8 XCaaS provides a single platform for all your voice calls, chat messages, meetings, and others. In short, it aims to streamline your communication process to increase efficiency at work.
Key Features
- Auto-attendant
- Intelligent call routing
- Video and audio conferencing
- Supervision analytics
- Call monitoring and barging
Pros
- On hold music for business
- Small businesses and enterprise integration & fax
Pricing
- 8×8 Express: $12 per user per month
- X2: $24 per user per month
- X4: $44 per user per month
11. Asterisk
Asterisk is an open-source India phone number service application that enables businesses to manage activities across voice over Internet Protocol (VoIP) networks, public switched telephone networks (PSTN), and more.
Key Features
- Call routing
- Contact management
- IVR / Voice Recognition
- Mobile access
- Virtual call center
Pros
- Highly customizable
- Flexible with a rich interface
Cons
- In-depth documentation is missing
12. CounterPath
CounterPath is a leading provider of virtual numbers in India that enables your team members to manage all communication efficiently. Its virtual PBX can be accessed by all sizes of businesses, including Hootsuite, Airbnb, Keyyo Communications, etc. It offers a robust set of functionalities that also include video conferencing and screen sharing for easy collaboration.
Key Features
- Team messaging
- Call forwarding
- Help desk
- Call analytics
- Cloud solution
Pros
- Seamless integration
- Intuitive interface
Cons
- Users reported some bugs
Pricing
- For individuals: Free
- For teams: Starts at $4.95 per user per month
- For enterprise: custom quote
13. Grasshopper
Grasshopper is one of the top virtual mobile numbers India that can be useful in separating professional from private on your phone. It offers a wide range of features that enables automatically reading voicemail transcriptions or WiFi calling.
Key Features
- Call logging and routing
- IVR / voice recognition
- Ring groups
- Employee directory
- VoIP
Pros
- Awesome texting features
- Customized greetings
Cons
- Setting up calls can be cumbersome
Pricing
- Starts at $26/month
14. Nextiva
Nextiva is an award-winning virtual mobile number India provider which enables moving from phones to laptops without losing any data on the way. Considered as one of the best, Nextiva offers users the option to instant chat, call, or video conference all in a single click. Besides, it’s easy to use and manage.
Key Features
- Quick auto-attendant
- Real-time chat
- Unlimited HD voice calls
- Easy voicemail to email transfer
- Call routing
Pros
- High-quality service
- Flexible and scalable
Cons
- Poor call quality
Pricing
- Essential plan: $19.95/month
- Professional plan: $20.95/month
- Enterprise plan: $27.95/month
15. Zadarma
Zadarma is a free cloud communication platform that supports Interactive Voice Response (IVR), Conditional and Unconditional Call Forwarding, and much more.
Its intuitive interface makes it easy to set up and use even for a person not well acquainted with techs. Besides, it brings 14 years of expertise to the table, making it one of the best VoIP providers in India.
Key Features
- Multichannel customer service
- Integrated CRM system
- Call logging and monitoring
- Auto-dialer
- Contact management
Pros
- Third-party integration
- 24*7 customer support
Cons
- Spam calls are an issue
16. Aircall
Aircall is the best virtual phone number in India that helps businesses with skill-based routing and live call monitoring. It aims to help increase the efficiency of your call center with its robust functionalities.
Key Features
- Click-to-dial
- Call center IVR menus
- Voicemail
- Blacklist numbers
- Virtual call centers
Pros
- Personalized three-digit extension number
- Toll-free and international numbers
Cons
- Intuitive UX lacking
Pricing
- Essentials: $30 per month
- Professional: $50 per month
- Custom plans
17. Intrado
Intrado provides a cloud-based unified communication solution that makes it easy to manage your team and customers. It offers various, making cloud PBX and SIP trunking solutions that create a solid base for a wider collaboration suite.
Key Features
- Web calling
- Mobile access
- Contact management
- Rich dashboard
Pros
- Powerful yet simple
- Easy integration
Cons
- Customer support can be improved
18. Fusion Connect
Fusion Connect provides a virtual number India solution to implement a hybrid workplace with ease. Major brands like Chipotle, Shake & Shack, and more use Fusion Connect.
Besides, it is compatible with mobile phones to access the system from anywhere. The solution is known for optimizing bandwidth and application performance.
Key Features
- Call logging and detail records
- Call transfer
- Call waiting
- Consultation hold
- Extension dialing
Pros
- Message waiting indicator
- Priority alert
19. Line2
Line2 is a complete India virtual phone number that lets you communicate with your customers and prospects with ease. It provides a single platform that can be accessed on the go using your smartphone.
- Call routing
- Chat/Messaging
- Contact management
- Fax management
- Multi-user collaboration
Pros
- Fully customizable
- Seamless setup
Cons
- Drop calls more often
Pricing
- Starter: $14.99 per month
- Growth: $19.99 per month
- Business: $24.99 per month
20. Zoiper
Zoiper is a multipurpose VoIP platform that offers a unified communications package for all types of organizations. It provides a wide range of functionality that supports video, audio, fax, and instant messaging.
Key Features
- Supports numerous plugins
- Encrypted text and video communication
- High data security
- Good audio quality
- CRM integration
Pros
- Less CPU usage
- Easily integrates with many cloud PBX providers
- The limited number of license usages
Pricing
- Basic: free
- Premium: €39.95
- Zoiper 5 for Windows, Mac & Linux: €39.95 + €7.99 (€47.94)
- Zoiper Pro for Android: £6.99
- Zoiper Premium VoIP softphone for iOS: $4.99
21. CloudTalk
Cloudtalk is one of the best small business phone system providers. If you are a freelancer or a startup looking to run an office from home, Cloudtalk is the perfect option for you.
Key Features
- Internal calls / Extensions
- Fax to email
- 3-way calling
- Call flow designer
Pros
- 14-day free trial
- Virtual phone numbers available for more than 100 countries
Cons
- In the starter plan, There is no phone support available.
- Limited audio conferencing
Pricing
- Starter: $25 per month
- Essential: $30 per month
- Expert: $50 per month
22. Openphone
Ideal for small and midsize companies, Openphone business phone systems allow you to seamlessly connect with your customers over voice, video, and messaging. Openphone offers 99.999% uptime reliability, ensuring maximum productivity for your business.
Key Features
- Automated Voicemails
- Desk-to-Desk Calls
- Automated Attendants
Pros
- In-app contacts list
- Clear User Interface
Cons
- Outgoing call transfer is not available.
Pricing
- Standard: $10 per month
- Premium: $20 per month
23. Talkroute
Talkroute provides competitive pricing for India virtual phone numbers. Their basic service includes a free local and toll-free number, virtual fax support, audio conference calls with up to four participants, and mobile app calling.
Key Features
- Single Digit, informational, voicemail, multi-digit extensions
- Voicemail transcription
- Detailed call paths
Pros
- Available for macOS, windows, Linux, iOS, android, & browser
- 24-hour video meetings
Cons
- Can’t purchase DID international number.
Pricing
- Basic: $19 per month
- Plus: $39 per month
- Pro: $59 per month
Wrapping Up
An IVR system helps businesses and call centers route callers to the right agent efficiently and economically. With the right IVR service provider in India, you can save operational costs, reduce agent burnout, and improve customer experience.
Investing in a virtual telephone number system is a smart move in the current competitive business. Harness the power of these communication applications and increase your staff members’ productivity while gaining customer loyalty.