One of the major driving factors behind the success of any business is communication. In today’s internet-driven society, customers crave for an omnichannel experience. A survey says that over 60% of the customers prefer to call the business over the phone. Thus, it makes businesses consider an efficient and cost-effective solution for telecommunications, i.e. VoIP phone system.
While there are several business phone system service providers on the market, we’ll walk you through one of the most prominent ones, i.e., CallHippo, in this article.
Introduction to CallHippo
CallHippo is a business phone system provider that enables small businesses and enterprises to connect with their customers and vice versa efficiently and effectively over the internet. It comes with a complete suite of communication features, including advanced call routing, IVR, voicemail, call analytics, and more that helps companies communicate with clients using local phone numbers.
CallHippo allows companies to buy instant support phone numbers; whether local, toll-free, or mobile, for 50+ countries across the globe. So, if you are a business with a fast-growing customer base, CallHippo is your perfect telecommunications partner. Besides, it is ideal for companies looking to set up their sales and support contact center to provide a better service to their clients, seize more business opportunities, and generate more sales. Above all, it ensures setting up your contact center in less than 3 minutes.
- CallHippo improves your customer service and thereby builds a loyal customer base.
- The service provider also serves you by analyzing the call recordings so that you can point out the positives and negatives.
- You can calculate your customer acquisition cost with CallHippo by simply finding the total number of calls made to a particular customer.
- You can easily filter the calls made by a particular agent and figure out his/her productivity.
- With CallHippo, you can analyze your recordings to figure out a sales script that works the best.
- As all the calls are recorded, you can pick up the best ones as training samples.
- You’re in the right place. Give CallHippo 3 minutes, and your communication channel is sure to be more than fruitful.
- CallHippo comes with a Plug-and-Play set-up, i.e., no hardware, no wired connections
- As it offers a cloud-based solution, you will no longer face any technical hassles
- CallHippo ensures that your services are available 24/7 with its ‘Find Me’ (route incoming calls no matter where you are) and ‘Follow Me’ (route multiple numbers to a single phone)
- You can easily retrieve the total number of calls made to a particular customer, time spent by your agents over the call, call costs, and more
Now that you know how CallHippo can be beneficial for your growing business, let’s move on to determine what more it has in store for you.
Different Phone Numbers that CallHippo Offer
CallHippo offers local, mobile, and toll-free phone numbers for more than 50 countries across the globe. A quick introduction of each given below will help you choose the right type of number according to your business needs.
1. Virtual Phone Number
Also known as Direct Inward Dialing (DID) numbers, virtual phone numbers use the internet to make and receive calls. As opposed to traditional numbers, it is not tied to a specific phone line or device. It works seamlessly with desktops, laptops, mobile phones, or tablets. Companies can use this number to forward incoming calls to any of their pre-set telephone numbers.
2. Online Phone Number
Unlike the traditional phone number that is being attached to a mobile phone or a landline, an online phone number is attached to an account. Thus, it provides greater flexibility and makes calling easier. CallHippo lets you make and place calls through your online phone number from any of your internet-connected devices.
3. Local Phone Number
A local phone number begins with a 3-digit area code that represents a specific region, city, or state. It provides a great way to establish a local presence within the community irrespective of whether you have a physical office there or not. Thus, CallHippo’s local phone number gives your business a local presence and your customers a local feel.
4. Second Phone Number
The second phone number refers to a custom phone number that lets you make calls using it when you don’t prefer revealing your real number. Hence, it helps you keep your personal and professional lives separate. With CallHippo’s second phone number, you can assure secure communication without revealing your private number.
5. Toll-Free Phone Number
The toll-free phone number does not exert any call incurring charges on the callers. In other words, you can say that these numbers are free for callers. When your business has a toll-free number, it builds a helpful means of communication between you and the customers. It not only helps you gain credibility but also ensures your customers that they can reach you at any time without bearing any call incurring charges.
Whichever number you buy from CallHippo, it accompanies a plethora of unique communication features. So, without any further ado, let’s explore each of them.
CallHippo Business Phone Features
CallHippo’s cloud-based phone system or internet telephony offers dozens of features, which are as listed below:
1. Call Transfer
With call transfer, you can choose on the spot to transfer the caller who’s already on the line. For instance, a caller placed a call to the wrong department. So, instead of taking a message from him and giving it to the concerned person, call transfer enables you to transfer the call in real-time and connect the caller with the right representative.
With CallHippo, you can –
- Transfer a call to any of the team member’s extension or voicemail
- Hang up after transferring the call or stay on the line until the person you transferred the call answers
- Start a three-way conversation
Moreover, CallHippo offers two types of call transfer. One is Warm Transfer that lets you redirect and merge a connected call, whereas the other is Blind Transfer that simply transfers an active call to the intended person.
2. Call Forwarding
Many confuse call forwarding with call transfer. But, let us make the difference clear here. Unlike call transfer, call forwarding automatically forwards the call to the preset number. When it comes to rendering great customer service, this telephony feature is of utmost importance. As there’s always one or the other to attend a customer’s call, businesses can offer services around the clock.
With CallHippo, you can forward calls –
- To any number, at any time, on any device, and anywhere in the world
- Without an alarm, i.e., without letting your callers know what is happening in the background
- Based on conditional and unconditional forwarding options like ‘unanswered,’ ‘busy,’ and ‘after work hours’
It also allows you to integrate smart extension menus to ensure that the call gets forwarded to the right person.
3. Call Conference
CallHippo enables you to add a third person to an on-going call and thus convert it into a 3-way call. It is extremely useful when you want to conduct meetings with your remote workforce. Moreover, call conferencing makes connecting with clients, internal team members, and customers sitting in different corners of the world.
4. Call Barging
With call barging CallHippo empowers trainers, managers, and supervisors to monitor any team member’s performance during a live call. This helps them determine the quality of service delivered by their team. Besides, they can even jump into a live call if they find the agents struggling to resolve customer queries; hence, ensuring that customers never leave in a dilemma.
5. Call Queuing
Dealing a large volume of calls with limited staff? Call queuing makes it easier! It lets you place the incoming calls in a queue while your agents are busy attending other callers. The call answering mechanism set here is FIFO, i.e., First In First Out – the calls get answered in the order they have been received.
Many times, you might have heard a voice message “Please stay on the line. Your call will be answered in the order it was received.” That’s because the company or person you are calling to makes use of the Call Queuing feature.
6. Call Recording
CallHippo’s call recording functionality helps you stay legally secure by letting you record business calls. Besides, you can use these call recordings to review data and coach or train new team members. While it eliminates the fuss of taking notes, it maintains evidence for compliance issues. Moreover, it gives a great means to step back, listen to the recordings, analyze employees’ performance, and determine what better can be accomplished.
CallHippo saves these recordings in your Call Log and enables you to download them within 90 days. It records up to 100,000 calls per account; be it inbound or outbound calls.
7. Ring All
Missed calls mean missed revenue. CallHippo business phone system ensures that you never miss a call even when you are away from your desk with its feature named Ring All.
Ring All or Simultaneous Ring is a feature that rings several phones at a time. As soon as the call gets answered from any of the ringing phones, it stops ringing. Thus, it ensures that if one representative isn’t available to take the call, the ones who are available can take it. You can call it a variation of the call forwarding feature.
Is the high missed call rate bothering you? Then, it’s time you benefit from CallHippo’s voicemail feature. In case –
- Agents are busy attending other callers or are out of the office
- Customers place calls after work hours, or
- Communication system might not be working
Whatever may be the case, voicemail ensures that you never miss a message from your customers. With CallHippo’s voicemail, callers can record their message. The recordings are delivered your call logs as well as to the associated agent’s inbox, where he can listen to and reply to the client. It helps get hold of your business communication without spending too much.
9. On Hold Music
Customers often hang up when they are kept on hold. Some may return but some might not. So, what can be done to stop customers from hanging up on you or leaving?
Well, On Hold Music is a feature by CallHippo that makes your callers listen to peppy music when they are kept on hold. You can even choose to customize this music to dissuade your customers from hanging up. You can play a customized marketing message that conveys your latest offerings, services, products, and more. It not only upholds the image of your company but also helps in increasing call conversion.
Interactive Voice Response is a feature that helps your callers connect with the right representatives on their own. CallHippo supports multi-level IVR that offers the callers a more focused service. More importantly, it lets you set up your IVR system in multiple languages except for the US or UK English. Hence, your global clients can comfortably navigate to their destination in their native language.
The languages that CallHippo support for IVR includes Danish, Dutch, English – Australian, English – British, French, French – Canadian, German, Italian, Polish, Portuguese, Portuguese – Brazilian, Russian, Spanish, Spanish – USA, and Swedish.
11. Team Collaboration
A recent study by Salesforce unveiled that 86% of failure is due to a lack of communication and collaboration between employees. If you are upgrading to VoIP, your only concern would be the costs and communication. But with CallHippo, you can promote collaboration between employees, teams, and your entire business.
With Internal Team Calling, CallHippo enables your agents to connect instantly. All they need to do is dial the extension number of the user and they can communicate effortlessly. Besides, agents can share information and ensure that they deliver your customers a unified experience. As everyone stays up-to-date, the quality of service improves. Additionally, team productivity also enhances.
Advanced Features of CallHippo Business Phone System
The above list navigates you through the basic call functionalities of your CallHippo business phone system. Moving ahead, we will introduce you to its exclusive functionalities that will elevate your business communication system.
1. Call Analytics
This is one of the quintessential features of cloud telephony. It helps you determine whether your marketing strategies are working if your clientele likes your service and whether your workforce is managing things in the way they are supposed to.
With CallHippo’s Call Analytics, you get comprehensive phone-call analytics and reports, including the records on call volume, duration of calls, and routing of incoming/outgoing calls. The other advantages that it brings along, include –
- Recognize the source of incoming calls
- Precise insights into client behavior with a cloud-based call analytics
- Determine prospects that may bring in greater sales
- Make better business decisions with data input
This information enables you to comprehend your customer base and develop effective marketing plans.
While you deal with global clients and customers, taking care of their time zone is of utmost importance. Placing calls at the wrong time might risk your opportunity of doing business with clients, whereas looking for the time zone every time you want to make calls seems intimidating and time-consuming.
As a solution to this, CallHippo came up with a unique feature named GlobalConnect. It acquaints you with your clients’ time zone in the fraction of a second. As you hover your mouse cursor on the number you want to call, it gives you the following details – Time, Day, Date, and if the number is valid or not. Thus, it assures you to call the right person at the right time.
When businesses have a multinational presence, it’s obvious they have more than one virtual phone number. In such a case, agents spend a lot of their time simply selecting the virtual phone numbers they need to call from every time they place a call. This not only consumes hours and hours but is also prone to dialing from a wrong number and ending with a huge call cost. Besides, a survey estimates that sales representatives spend 12% of their day scheduling calls.
To avoid these hassles, CallHippo provides Auto-Switch. It identifies the number you insert (i.e. the area code) and automatically places the call from the right virtual phone number. Thus, it saves a considerable amount of time to focus on essential tasks.
4. After Call Work
Customers tend to have a stack of requests and questions. To ensure that all their queries are resolved, agents require taking notes of the customer requests. This is helpful in the long run, especially, for customer satisfaction.
With After Call Work, agents can proactively document customer requests and queries after every interaction. They can use these notes to update the information in the CRM or while sending emails to customers. Similarly, they can share the notes with other agents and also avail of feedback from their supervisors in real-time. Thus, it enhances agent performance and improves customer service.
5. Power Dialer
While you need to follow-up with your clients or take feedback about your product or services, there’s a long list of outbound calls you require to deal with. Finding such contacts and dialing one after the other take up much of your valuable time. CallHippo makes this easier with its exclusive feature named Power Dialer.
Power Dialer lets you upload an excel sheet with all of the client contacts you want to approach. Then, it will start dialing numbers in an orderly manner. If the client at the other end is available, your agents will get notified and they can have a conversation. This will free your agents from redundant manual dialing processes and help them invest their time on crucial activities.
6. Smart Switch
When it comes to communicating with clients across disparate locations over the phone, superior call quality is a must. To help you avoid any communication glitches, CallHippo introduced Smart Switch on its dialer. Tapping on this switch will help you seamlessly switch between the CallHippo telephone providers; thus, ensuring better call quality.
7. Call Reminders
Many a time, your agents forget to call back your clients or prospects on the decided time and miss on an upcoming business opportunity. To ensure this never happens, CallHippo rolled out Call Reminder. This feature lets you set a reminder for every incoming and outgoing call. Different time intervals at which you can set time reminders include 15 minutes, 30 minutes, 1 hour, 2 hours, tomorrow, and in a week. You can even delete scheduled call reminders if needed. Moreover, you can also view the entire list of call reminders you have set at a glance.
8. After Work Hours Message
When you have a global customer base, you tend to receive calls around the clock. This can be even out of your business hours. CallHippo sees to it that your customers never return unanswered no matter whenever they call. So, it enables you to set a custom voicemail or greeting message. If you opt for ‘greeting’, CallHippo lets you set a message telling your clients that they have called out of your business hours. In case you select ‘voicemail’, they will be directed to your voicemail, where they can leave a message for you.
9. Last Call Details
It is always recommended to keep a check on the latest conversation of the client with you or your teammates when you connect with him/her. CallHippo enables you to see the details of the last call made or attended to the particular number that you are dialing or receiving a call from. You can even determine who among your team had a conversation previously with that client. This also helps you direct the caller to the actual POC (point of contact) if needed.
10. Low Network Symbol
Though CallHippo is a cloud telephony provider and does not handle your internet speed, it tries the best it can to overcome bad call quality issues if any. So, whenever you encounter bad call quality issues while communicating with a client, Low Network Symbol will appear against that number in your Call Log. This will help you work towards bringing a solution.
11. Call on Hold
This is a unique functionality that CallHippo offers. Suppose that you are in conversation with a client on the CallHippo mobile App and you receive an important phone call on your personal number. What will you do – Dismiss the phone call or drop the CallHippo call?
Well, to help you get over such a dilemma, CallHippo asks you if you want to put the CallHippo call on hold and attend the phone call. Choosing ‘Yes’ will put the CallHippo call on hold while selecting ‘No’ will keep you connected to the CallHippo call. In case you attend the phone call without choosing any of the options, your CallHippo call will be automatically put on hold.
CallHippo Pricing Plans
Businesses often compare the cost-effectiveness of the internet telephony provider that they are looking forward to deploying. At CallHippo, we assure that you get the best value of what you pay.
With so many features and functionalities to count upon, CallHippo has yet one more unique offering for you, i.e., Number Porting.
Let’s suppose; you are switching locations or are unhappy with the current phone service provider. So, you change your number or change the provider. In such cases, you might also change your number. But, how will you ensure business continuity then? Well, “You have dialed a wrong number…” This is probably the last thing you will want your customers to hear when they dial the number they used to reach you.
Number Porting comes to your rescue in such critical times. CallHippo ensures that you retain your phone number even when you switch your service provider through Number Porting.
With futuristic telecommunication solutions and low charges, there cannot be a better way to treat your business telephony needs than CallHippo. Rated 4.7 out of 5, CallHippo has always been giving promising and satisfying services to its clientele.