AI Call Center Software
Experience the future of CX with AI-driven contact center solutions. Optimize operations, reduce costs, and deliver exceptional experiences with CallHippo AI.
- Automate repetitive tasks to boost agent productivity.
- Enhance customer interactions with AI assistance.
- Personalize customer experiences using data-driven insights.
- Expand global reach without time zone and geographical barriers.
- Gain actionable insights with real-time AI-powered analytics.
Trusted by 5000+ companies
Improve Engagement with Intelligent Call Routing
- Improve service quality with personalized and relevant interactions.
- Automatically route calls based on customer preferences and agent expertise.
- Reduce wait time by efficiently routing calls to available agents.
- Monitor and adjust routing strategies in real-time to improve call outcomes.
Elevate Support Quality with Next-Gen AI Tools
- Utilize AI to offer precise and relevant responses to common inquiries.
- Support continuous improvement with AI-generated performance metrics.
- Streamline issue resolution by leveraging AI to identify and address frequent problems efficiently.
- Offer intuitive, user-friendly controls that make self-service more accessible and effective.
Discover Hidden Opportunities with Intelligent AI Insights
- Leverage AI call summary to sift through vast amounts of data and uncover valuable trends.
- Use AI call tracking to anticipate changes in market dynamics and identify emerging opportunities.
- Gain actionable insights to refine business strategies and capitalize on new possibilities.
- Make informed decisions based on AI-driven data analysis and hidden patterns.
Drive Exceptional Customer Experiences with Smart Voicebot Features
- Deliver instant responses with voice bots that provide quick and accurate answers to customer inquiries.
- Facilitate multilingual support with voice bots that can communicate in multiple languages.
- Enhance data collection by using voice bots to capture and analyze customer feedback for better decision-making.
- Streamline workflow by integrating voice bots with CRM systems to provide agents with real-time customer information and history.
AI Call Center Software Top Features
Call Monitoring
Monitor live calls to ensure quality and provide immediate feedback for agent improvement.
Smart Switch
Easily switch between multiple telephony providers before making a call, eliminating connectivity issues and ensuring reliable communication.
Global Connect
Optimize call timing for international clients to enhance response rates and ensure better communication.
Smart Call Forwarding
Allow users to forward calls to multiple phones, ensuring they stay accessible no matter where they are.
Call Transfer
Easily redirect a live call from your number to a team member, ensuring seamless communication and support.
Call Conference
Bring multiple decision-makers into the conversation to boost your chances of closing deals and making faster decisions.
Call Queuing Software
When agents are busy with other customers, a call queue holds incoming calls in line, ensuring every caller is attended to in turn.
Call Barging
Jump into ongoing calls to support agents or take over when needed, enhancing customer satisfaction and ensuring smooth interactions.
Call Recording
Record calls on all your numbers to effectively monitor team performance and improve training.
Voice Mail
Receive voicemails by email in your inbox. Play them directly from your email.
Call Analytics
View live dashboards with key performance metrics to make informed, data-driven decisions quickly.
Call Hold Audio
Keep your callers entertained and engaged with CallHippo’s on-hold music, or upload your custom tunes.
Pricing
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Calling
- 1 Free Phone Number
Get a dedicated standard phone number for each team member at no extra cost. Share numbers across multiple users for collaborative calling.
- Voicemail
- Click to Dial
- Business Hours
Define operating hours for each number to route calls appropriately.
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Messaging - SMS (Text messages) & MMS
- WhatsApp Business API
Platform- 2FA
Add an extra security layer by requiring a verification code in addition to your password.
- Desktop & Mobile Apps
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Calling
- Unlimited Minutes (Includes Both Landline & Mobile Calling)
Shared pool of free calling minutes for your entire team. Valid for manual dialing to standard US/Canada numbers only.
- Forward to Device Automatically route incoming calls to your mobile or alternative device to never miss calls.
- Ring All Devices Ring simultaneously on all your logged-in devices (desktop, mobile, browser) for every call.
- AI Global Connect View caller's timezone before dialing to reach contacts at optimal times.
- Country Blocking Restrict outbound calls to specific countries to prevent unauthorized international dialing.
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Messaging
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100 SMS (Text Messages)
Standard A2P charges apply.
- SMS Templates Create and save message templates for one-click texting with consistent communication.
- Free Omnichannel Inbox
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Analytics
- Basic Report Analytics
- Call Logs (1 month) Access detailed records of all calls including duration, outcome, recordings, and participant information.
- Audit Logs Track all account changes and user actions for security, compliance, and accountability.
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Integrations
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ZZapierSSlack50+WWebhook
Popular
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Calling
- Unlimited Minutes (Includes Both Landline & Mobile Calling)
Shared pool of free calling minutes for your entire team. Valid for manual dialing to standard US/Canada numbers only.
- Call Recordings Record and store calls for quality monitoring, training, and compliance.
- Multilingual IVR Offer IVR menu options in multiple languages to serve diverse customer bases.
- Call Distribution (Cascading) Route calls to agents in a priority sequence until someone answers.
- Custom Greetings Upload personalized welcome messages for callers to hear when they reach your number.
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Messaging
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500 SMS (Text Messages)
Standard A2P charges apply.
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Analytics
- Reports / Analytics Get detailed insights and summarized analytics on team's calling performance.
- AI Voicemail Transcription Automatically convert voicemail audio to text for faster message review.
- Call Logs (Lifetime)
- Role Based Access Control Assign specific roles with tailored permissions to control what each user can view and manage.
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Integrations
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HHubSpotSSalesforcePPipedrive50+ZZoho
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Calling
- Smart DID Routing Automatically routes calls to the best available agent based on real-time data.
- Multilevel IVR Create multi-step phone menus to route callers to the right department or person automatically.
- Call Blocking Block unwanted callers and spam numbers to keep your team focused on quality conversations.
- Holiday Routing Configure special call handling and greetings for holidays and non-business days.
- CRM-Based VIP Routing Route calls automatically to the correct contact/lead owner based on CRM information.
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Messaging
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1000 SMS (Text Messages)
Standard A2P charges apply.
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Enterprise
- Single Sign-On (SSO) Log in once to access CallHippo and all integrated tools with your company credentials.
- Custom Integrations Build advanced integrations with your systems—add click-to-call anywhere, sync call data with custom logic, and create workflows specific to your business.
- Dedicated Account Manager Resolve account queries efficiently with dedicated account manager.
- Personalized Onboarding Experience personalized onboarding for a tailored start.
- 24×7 & Phone Support
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Integrations
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HHubSpotSSalesforceZZoho50+ZZendesk
Maximize Agent Effectiveness with Real-Time AI Support
Boost agent effectiveness and performance with real-time AI support and feedback using CallHippo’s advanced call center solution.
Sentiment Analysis
Easily gauge how your customers are feeling in real time using CallHippo’s Ai-powered sentiment analysis.
Topic Extraction
Use AI to quickly identify key topics in customer conversations and take action on the most relevant issues.
Talk-to-Listen Ratio
Optimize conversations with Talk-to-Listen Ratio, ensuring effective communication and a clearer understanding of customer needs.
Call Performance Rating
Use call scores to identify trends, tackle issues like long call durations or low CSAT, and enhance performance.
Integrate with Your Preferred Apps
Integrate all the necessary tools from the CallHippo App Marketplace to further streamline your communication processes.
Frequently Asked Question
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AI is used in call centers to automate routine tasks, provide chatbots for 24/7 customer support, analyze customer data, and deliver predictive analytics. These capabilities help improve service efficiency, personalize interactions, and reduce wait times, ultimately enhancing the overall customer experience
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AI will not fully replace call center agents but will automate routine tasks and handle basic inquiries. Human agents will continue to be essential for addressing complex, nuanced issues, providing empathy, and offering personalized service that AI currently cannot replicate effectively.
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AI can make cold calls using automated systems that follow scripts and manage dialing. However, while AI can handle the logistical aspects of cold calling, it generally lacks the nuanced, personalized approach and adaptive responses that experienced human agents offer in sales conversations.
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AI tools for contact centers include chatbots for real-time assistance, virtual assistants for task automation, predictive analytics platforms for customer insights, speech recognition systems for call transcription, and automated response systems for handling routine queries, all aimed at optimizing operations and service quality.
Streamline operations, enhance agent performance, and deliver exceptional customer experiences with cutting-edge AI-driven call center technology.
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