AI Call Center Software
Experience the future of CX with AI-driven contact center solutions. Optimize operations, reduce costs, and deliver exceptional experiences with CallHippo AI.
- Automate repetitive tasks to boost agent productivity.
- Enhance customer interactions with AI assistance.
- Personalize customer experiences using data-driven insights.
- Expand global reach without time zone and geographical barriers.
- Gain actionable insights with real-time AI-powered analytics.
Trusted by 4000+ companies
Improve Engagement with Intelligent Call Routing
- Improve service quality with personalized and relevant interactions.
- Automatically route calls based on customer preferences and agent expertise.
- Reduce wait time by efficiently routing calls to available agents.
- Monitor and adjust routing strategies in real-time to improve call outcomes.
Elevate Support Quality with Next-Gen AI Tools
- Utilize AI to offer precise and relevant responses to common inquiries.
- Support continuous improvement with AI-generated performance metrics.
- Streamline issue resolution by leveraging AI to identify and address frequent problems efficiently.
- Offer intuitive, user-friendly controls that make self-service more accessible and effective.
Discover Hidden Opportunities with Intelligent AI Insights
- Leverage AI call summary to sift through vast amounts of data and uncover valuable trends.
- Use AI call tracking to anticipate changes in market dynamics and identify emerging opportunities.
- Gain actionable insights to refine business strategies and capitalize on new possibilities.
- Make informed decisions based on AI-driven data analysis and hidden patterns.
Drive Exceptional Customer Experiences with Smart Voicebot Features
- Deliver instant responses with voice bots that provide quick and accurate answers to customer inquiries.
- Facilitate multilingual support with voice bots that can communicate in multiple languages.
- Enhance data collection by using voice bots to capture and analyze customer feedback for better decision-making.
- Streamline workflow by integrating voice bots with CRM systems to provide agents with real-time customer information and history.
AI Call Center Software Top Features
Call Monitoring
Monitor live calls to ensure quality and provide immediate feedback for agent improvement.
Smart Switch
Easily switch between multiple telephony providers before making a call, eliminating connectivity issues and ensuring reliable communication.
Global Connect
Optimize call timing for international clients to enhance response rates and ensure better communication.
Smart Call Forwarding
Allow users to forward calls to multiple phones, ensuring they stay accessible no matter where they are.
Call Transfer
Easily redirect a live call from your number to a team member, ensuring seamless communication and support.
Call Conference
Bring multiple decision-makers into the conversation to boost your chances of closing deals and making faster decisions.
Call Queuing Software
When agents are busy with other customers, a call queue holds incoming calls in line, ensuring every caller is attended to in turn.
Call Barging
Jump into ongoing calls to support agents or take over when needed, enhancing customer satisfaction and ensuring smooth interactions.
Call Recording
Record calls on all your numbers to effectively monitor team performance and improve training.
Voice Mail
Receive voicemails by email in your inbox. Play them directly from your email.
Call Analytics
View live dashboards with key performance metrics to make informed, data-driven decisions quickly.
Call Hold Audio
Keep your callers entertained and engaged with CallHippo’s on-hold music, or upload your custom tunes.
Pricing
- Unlimited Users (Pay only for number)
- Click To Dial
- AI Global ConnectIdentify phone number's timezone before a call
- TeamsAssign teams to handle calls in sequence
- Voicemail
- SMS (Text messages) & MMSSMS pricing will be applicable.
- Everything in Basic +
- 1 Free Phone Number1 Phone number free with each user. 1 number can be assigned to multiple users to make and receive calls.
- Smart Dashboard
- Paid Call RecordingAdditional charges of $0.005/min are applicable.
- Multiple Integrations
- User Rights
- Chat Support
- Everything in Bronze +
- Live Call
- Role-based Access Control
- Free Call Recordings
- Pause-Resume Recording
- After Call Work
- Call Dispositions
- Everything in Silver +
- Auto Dialer (Power, Predictive & Speed to Dial)
- Unlimited QA Users
- Voice Broadcasting
- AI Intelligent Reports / AnalyticsSmart reports that summarize user & call activity.
- Single Sign On (SSO)Securely log into multiple apps with one set of credentials.
- AI Smart DID Routing
- Hide Number From Agent
- Unlimited Users (Pay only for numbers)
- Click To Dial
- AI Global Connect
- Teams
- Voicemail
- SMS (Text messages) & MMS
- Everything in Basic +
- Unlimited calling minutes within US/CADFair usage policy apply.
- 100 SMS (Text Messages)Standard A2P charges apply.
- 1 Free Phone NumberToll-free number not included.
- Basic Report Analytics
- Everything in Starter +
- Unlimited calling minutes within US/CADFair usage policy apply.
- 500 SMS (Text Messages)Standard A2P charges apply.
- Call Recordings
- AI Intelligent Reports / AnalyticsSmart reports that summarize user & call activity.
- After Call Work
- Everything in Professional +
- Unlimited calling minutes within US/CADFair usage policy apply.
- 1000 SMS (Text Messages)Standard A2P charges apply.
- Unlimited QA Users
- Dedicated Account Manager
- Custom Integrations
- Single Sign On (SSO)Securely log into multiple apps with one set of credentials.
Maximize Agent Effectiveness with Real-Time AI Support
Boost agent effectiveness and performance with real-time AI support and feedback using CallHippo’s advanced call center solution.
Sentiment Analysis
Easily gauge how your customers are feeling in real time using CallHippo’s Ai-powered sentiment analysis.
Topic Extraction
Use AI to quickly identify key topics in customer conversations and take action on the most relevant issues.
Talk-to-Listen Ratio
Optimize conversations with Talk-to-Listen Ratio, ensuring effective communication and a clearer understanding of customer needs.
Call Performance Rating
Use call scores to identify trends, tackle issues like long call durations or low CSAT, and enhance performance.
Integrate with Your Preferred Apps
Integrate all the necessary tools from the CallHippo App Marketplace to further streamline your communication processes.
Frequently Asked Question
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AI is used in call centers to automate routine tasks, provide chatbots for 24/7 customer support, analyze customer data, and deliver predictive analytics. These capabilities help improve service efficiency, personalize interactions, and reduce wait times, ultimately enhancing the overall customer experience
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AI will not fully replace call center agents but will automate routine tasks and handle basic inquiries. Human agents will continue to be essential for addressing complex, nuanced issues, providing empathy, and offering personalized service that AI currently cannot replicate effectively.
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AI can make cold calls using automated systems that follow scripts and manage dialing. However, while AI can handle the logistical aspects of cold calling, it generally lacks the nuanced, personalized approach and adaptive responses that experienced human agents offer in sales conversations.
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AI tools for contact centers include chatbots for real-time assistance, virtual assistants for task automation, predictive analytics platforms for customer insights, speech recognition systems for call transcription, and automated response systems for handling routine queries, all aimed at optimizing operations and service quality.
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Call centers utilize AI software such as Salesforce Einstein, IBM Watson, Google Cloud AI, and Microsoft Azure AI. These platforms offer features like natural language processing, predictive analytics, and automation tools to enhance customer interactions, streamline workflows, and provide valuable business insights.
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In BPO, AI plays a crucial role by automating repetitive tasks, enhancing data analysis, and improving customer interactions with chatbots and virtual assistants. AI helps streamline operations, reduce costs, and provide actionable insights, contributing to overall business efficiency and effectiveness.
Streamline operations, enhance agent performance, and deliver exceptional customer experiences with cutting-edge AI-driven call center technology.
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