Get Access to Audit Logs with CallHippo
Keep track of all call-related activities: Identify and resolve customer issues proactively
Stay updated with all customers and agent activities and never miss out on any detail
Check login history, call logs, and customer feedback
Help agents improve performance
Monitor configuration & report setting changes
What Do We Mean By Audit Logs?
Audit logs help you record all the events and identify the various changes made to your account profile. It allows you to document the various accessed resources, including user login information, timestamp, and other detailed parameters.
It will help you keep track of all calls and voicemails, help you derive key insights, and streamline your processes.
Here are some of the benefits of using audit logs.
1. Improving Security
Audit logs can easily monitor data and systems for any possible security breaches and vulnerabilities. It can also help you dig deep and identify cases of internal data misuse. Moreover, they can also be used to certify document protocols and check if they are being complied with to track fraudulent activity.
2. Proving Compliance
Audit logs can protect businesses from penalties and fines. They can also be used to adhere to regulations like HIPAA and PCI DSS. It is a must-have for businesses that need to prove their compliance with the law.
3. Gaining Insight
Administrators and network engineers use these log audits to boost performance, keep the system stable, and increase accountability. Log files provide complete historical visibility into the activities. Thus, making sure no changes go overlooked.
Audit logs also provide information about how often someone accesses a document or file. You can also use log audit to learn about user activity, which can then be used to boost security, efficiency, and performance.
How Do Audit Logs Work?
Audit logs take note of even the minor changes within a system. They are valuable resources for admins and administrators who wish to examine activities on the network and troubleshoot issues. Most of the audit log tools follow these two methods to carry out audits.
1. Event Manager
An event manager will monitor your application and detect issues in real-time. Post flagging all suspicious activities, it gives you relevant security recommendations. It also analyzes the security log data and provides color-coded results. Thus, helping you prioritize the most important elements.
2. Log Analyzing
This method will allow you to perform log data analysis on your server and network devices. It will provide you information, including SNMP traps, Syslog, and Windows event logs. With all this information, you can access real-time critical log data collection and make the troubleshooting process faster.
Deliver your daily calling commitments like a pro with CallHippo’s super-efficient Power Dialer function.
Multiple telephony providers before placing a call. You can now safely bid adieu to all your call connectivity issues.
Global Connect helps you know the right time to call your international clients.
Each user can choose to have calls forwarded to several phones, to remain reachable even on-the-go.
The Call Transfer feature allows you to redirect a connected call from your phone number to a team member.
It’s a feature that will enable you to add a third person to your two-way call and turn it into a 3-way conference.
A Call Queue places incoming call in a line when the agent is busy attending other customers.
Call Barging is when a supervisor who is silently monitoring the call decides to enter the conference bridge.
Record every call on each of your numbers to better monitor your performance as a team.
Receive voicemails by email in your inbox. Play them directly from your email.
Track your phone support performance. Measure the % of missed calls, call load of each teammate, etc.
On Hold Music from CallHippo is a great way to keep your callers happy and engaged while on hold or upload your own custom music.
Get Better Conversions and Streamline Business Processes
CallHippo provides much more than audit logs. Our software gives you everything you need to improve your sales activities, turnaround time, business efficiency, employee satisfaction, and much more.
By customizing your caller experience, you can get up to 10x better conversion rates. You can also route calls based on specific area codes, get real-time updates on calls, and train agents.
What’s more, you can now track keyword-level attribution on calls, text messages, chats, and sign-up forms from both online and offline sources.
You can assess every important interaction right from customer objections, competitor comparisons, compliance gaps, and script deviations.
With an in-depth insight into your conversations, CallHippo enables you to make faster and informed decisions.