Published : December 31, 2021OpenPhone vs. Google Voice
Whether you are looking for a new VoIP (Voice over Internet Protocol) system or want to upgrade your existing one, there are hundreds of options to choose from in the market.
And when searching for the right VoIP system for your business, you are likely to come across OpenPhone and Google Voice. Both phone systems are reliable, offer good features, and are pocket-friendly.
However, they differ in terms of features offered, integrations, types of phone numbers, and customer support. Therefore, you need to consider your business’s unique requirements and see if the phone system can meet your needs.
To make things easier for you, we will compare two of the leading VoIP providers for entrepreneurs and small businesses. In the end, we will talk about the perfect alternative to OpenPhone and Google Voice. Yes, you guessed it right: CallHippo; not just because it’s our product. We will talk with hard facts about what makes CallHippo better than OpenPhone and Google Voice.
But before we get into OpenPhone vs. Google Voice, let’s look at the benefits of a business phone system for your company.
Why Your Business Needs a VoIP System in 2023?
Phone communications are hard to ignore. 92% of all customer-business interactions happen over the phone. And to offer the best possible experience to your customers, you need a robust business phone system.
Here are some major benefits of a VoIP system.
- Cost-effective: You don’t need to invest in IT resources, hardware, or install phone lines in your office. All you need is a system (mobile, tablet, or desktop) and an internet connection to make & receive calls.
- Local phone numbers: Customers are more likely to pick phone calls when you call them using a local number. A VoIP system allows you to purchase local numbers of any country, helping you enter new markets easily.
- Better Flexibility: You are no longer required to stick to your office desk to attend calls. Instead, you can use your smartphone to attend to customers.
- Comprehensive features: VoIP services offer lots of features that enable you to offer the best possible experience to customers. Some notable features include virtual numbers, voicemail to text, business hours, IVR (phone menu), auto-replies, call barging, and analytics.
- Easy integration: VoIP systems can integrate with your existing business phone systems, enabling you to unify all your data.
OpenPhone vs. Google Voice: An Overview
Google Voice is a cloud-based phone system that is perfect for solopreneurs and businesses who need basic features. Also, if you use Google products (Gmail, Google Docs, Meet, etc.), you will benefit more from Google Voice. Some of the notable features of Google Voice include free calling to the US and virtual number Canada, auto-attendant, voicemail transcription, and 24/7 support.
On the other hand, OpenPhone is built for entrepreneurs and small businesses. It offers more features than Google Voice, such as a unified inbox for calls, messages, & voicemail, team messaging, and a dedicated business address book. OpenPhone also allows you to purchase additional phone numbers at $5 per number.
If we talk about similarity, both OpenPhone and Google Voice offer unlimited calling to the US & Canada, SMS, number porting, call recording, and blocking features.
We have also written an article about why CallHippo is the best Googlevoice Alternative do make sure to check it out.
OpenPhone vs. Google Voice: Features
As mentioned above, both OpenPhone and Google Voice offer a myriad of communication features. You need to carefully analyze each of them to ensure you get everything you need in a phone system.
That said, let’s begin with OpenPhone’s features.
All OpenPhone features include
- Unlimited calling (US, Canada)
- Unlimited SMS, MMS (US, Canada)
- Group messaging
- Voicemail to text
- One phone number per user (local or toll-free)
- Number porting
- Call recording
- Shared phone numbers
- Auto-replies
- Email and Slack integration
However, if you need advanced features like advanced analytics & reporting, call transfer, advanced IVR, or priority support, you will need to upgrade to the Premium or Enterprise plan.
When it comes to Google Voice, it offers features like
- Up to 10 users
- Free calling to the US from any country
- Free calling to Canada from the US
- Unlimited SMS in the US
- Voicemail transcription
- 24/7 support
- Service level agreement (SLA)
- Usage and activity reporting
- Call forwarding
However, if you need advanced features like multi-level auto attendant, ring groups, desk phone support, or eDiscovery for calls, voicemail, & SMS records, you will need to upgrade to the Standard or Premier plan.
You May Also Read : Is Google Voice HIPAA Compliant & Safe for Healthcare Use?
OpenPhone vs. Google Voice: Plans and Pricing
When choosing a VoIP system for your business, it is crucial to consider the price as you will be paying a subscription fee every month.
Starting with OpenPhone, it has two pricing plans: Standard and Premium.
The Standard plan costs $10 per month/user and offers essential features (as mentioned in the previous section) to help you get up and running instantly.
The Premium plan costs $25 per month/user and gives you access to additional features such as advanced auto-attendant, call transfer, HubSpot CRM integration, and analytics.
Additionally, you can customize the OpenPhone plan as per your requirement. This helps reduce the overall costs while ensuring you get the necessary features.
It is worth mentioning that you need to purchase an add-on to enable international calling and messaging in OpenPhone.
When it comes to Google Voice, it has three plans: Starter, Standard, and Premier.
The Starter plan costs $10 per month and allows you to add up to 10 users, 10 domestic locations, it offers free calling to the US from anywhere, free calling to Canada from the US, voicemail transcription, and 24/7 support.
The Standard plan is priced at $20 per month and offers a multi-level attendant, ring groups, desk phone support, and eDiscovery for calls, voicemail & SMS records.
The top-tier plan of Google Voice, Premier, costs $30 per month and offers advanced reporting and data regions (coming soon).
If you are looking for a clear winner, OpenPhone is better than Google Voice in terms of features offered in a similar price range.
OpenPhone vs. Google Voice: Best for International Calling
If you run your business in a different country than you reside in or have a global presence, chances are you make hundreds (if not thousands) of international calls.
This makes it imperative to check international calling rates and see which one fits your budget.
For instance, if you want to call your customers in the UK via Google Voice, the charges start from $0.01 per minute, while OpenPhone charges $0.03-$0.15 per minute.
Similarly, if you want to reach your customers in Australia, Google Voice will charge $0.02, whereas OpenPhone charges $0.05 per minute.
While these charges look small, the bill can add up when you talk thousands of minutes every month.
Although it is vital to compare the call rates for the countries you want to phone, we found that the charges of Google Voice are less than that of OpenPhone.
OpenPhone vs. Google Voice: Customer Support
Just like pricing, customer support is also a vital aspect that needs to be considered when choosing a VoIP system. This helps ensure your phone system is up and running 24/7, 365 days, thereby ensuring a great customer experience all the time.
The good news is Google Voice offers round-the-clock support, irrespective of the plan you pick. This means, as soon as you face any problems in your phone system, you can reach out to them and get them solved instantly.
However, when it comes to OpenPhone, it offers only email & SMS support to the Standard plan user. When you upgrade to the Premium plan, you get priority support; however, it still lacks basic phone support.
In the war of customer support between OpenPhone and Google Voice, the latter is a clear winner.
You May Also Read : Google Voice Not Working: 8 Common Issues With Google Voice
OpenPhone vs. Google Voice: Integrations
Integrations allow you to connect all your business systems, thereby ensuring data flow. This helps your employees get the necessary information in the tool they are using, thereby improving efficiency and productivity. It also eliminates duplication and manual errors.
For instance, when a salesperson takes notes after the call, it will be automatically logged-into the CRM from your phone system.
Sadly, OpenPhone and Google Voice are not very good with integrations.
OpenPhone integrates with only a few tools, including
- Slack
- Zapier
- HubSpot CRM
Google Voice, on the other hand, integrates only with G-Suite tools, including
- Google Meet
- Google Calendar
- Gmail
- Google Drive
OpenPhone vs. Google Voice: Which One Should You Choose?
Now that you have a fair idea of what OpenPhone and Google Voice have to offer, it’s time to choose one for your business.
The right one for your business is the one that meets your unique requirements and falls within your budget.
Both Google Voice and OpenPhone are reliable, offer decent features, and are efficient. However, they differ mainly on the international call rates and customer support. And these aspects are hard to ignore.
Choose Google Voice: If you are a solopreneur who wants a digital phone number with basic communication features. Also, if you are a primary Google user, then Google Voice could be the ideal choice for you.
Choose OpenPhone: If you are a team of more than three people and want a decent business phone system with features like international phone numbers, call extensions, auto-replies, and call recording.
However, if neither OpenPhone nor Google Voice meets your expectations, we have the perfect solution for you, i.e., CallHippo. It has more features than OpenPhone and Google Voice, integrates with more than 85+ tools, and is compliant with necessary regulations.
That said, let’s take a look at what makes CallHippo the best VoIP system.
You May Also Read : How to Use Google Voice in Canada
What Makes CallHippo Better than OpenPhone and Google Voice?
While OpenPhone is a clear winner between Google Voice vs. OpenPhone, it still is not as robust as a business might need. That’s where CallHippo comes to the rescue.
Established in 2016, CallHippo offers features that suit the needs of businesses of all sizes. You can even purchase local and toll-free phone numbers in over 190+ countries.
Here are some more reasons that make CallHippo better than OpenPhone and Google Voice.
1- Versatile Features
Being a leading VoIP provider, CallHippo offers more features than OpenPhone and Google Voice.
Beginning with phone numbers, you get one phone number (local or toll-free) in every plan. You can even assign the same number to multiple employees in your company.
Here are some notable features of CallHippo:
- Smart switch
- Global connect
- IVR (Interactive Voice Response)
- Smart call forwarding
- Call transfer
- Call conference
- Call queuing
- Webhook
- User working hours
- Call recording
- Voicemail
- On hold music for business
- Call analytics
Here are some key features that OpenPhone and Google Voice lack that are included in CallHippo for a better user experience:
- Role-based access control
- After call work
- Warm transfer
- Call whisper
- Call barging
- Power dialer
You can even collaborate with your team members using CallHippo by assigning a number to everyone. Additionally, the intelligent reports in CallHippo provide deep insight into your agent’s performance, enabling you to improvise your strategies to provide the best possible customer experience.
When it comes to pricing, CallHippo’s plans start from $16 per user/month. You get all the essential features in the Bronze plan, such as one free number, call forwarding, voicemail, skill-based call routing, and shared inbox.
The Silver plan is priced at $24 per user/month and offers more features, such as call queuing, after-call work, call tagging, reports via email, holiday routing, and feedback for calls.
The top-tier plan, i.e., Platinum, costs $40 per user/month and offers a power dialer, voice broadcasting, pause-resume recording, intelligent analytics, call script, and more.
CallHippo also allows you to create your own custom plan with only the features you need. This way, you can get what you want at a lower price – customized to suit your business requirements.
2- More Integrations
Unlike OpenPhone and Google Voice, CallHippo integrates with all your business tools. For starters, CallHippo integrates with HubSpot, Microsoft Dynamics, Freshdesk, Intercom, Zendesk, Shopify, and Zoho.
These integrations help you save time and boost productivity by automating tedious processes like data entry. Besides, it enables you to provide a personalized experience.
For instance, when you integrate CallHippo with your CRM, your employees can pull customer information in one click, including their name, previous interactions with your business, and the products they use. This will enable them to provide the best possible experience to every individual.
You can check the complete list of CallHippo integrations here.
3- Compliant With Necessary Regulations
When interacting with customers over the phone, you need to take care of various regulations (depending on the nature of your conversation), such as GDPR (General Data Protection Regulation), HIPPA (Health Insurance Portability and Accountability Act), and PCI (Payment Card Industry).
If not, you will likely invite fines and penalties from government authorities.
But, the good news is, CallHippo is compliant with all these regulations. This means, whether you need to validate customers’ credit cards or patients’ sensitive information, you can do everything with CallHippo.
CallHippo vs. Google Voice vs. OpenPhone At a Glance
Conclusion
In the battle between OpenPhone vs. Google Voice, we found that both offer basic features to help you communicate with your customers seamlessly. However, even their top-tier plans lack advanced features like call whisper, power dialer, and after-call work.
Fortunately, CallHippo addresses all the shortcomings of OpenPhone and Google Voice. Try CallHippo for FREE!
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Updated : November 12, 2024
Rohit Rajpal is a technical content writer with hands-on experience in the VoIP and telephony space. His expertise comes from closely collaborating with product teams to craft clear, technical documentation and user guides for telecommunication software. Rohit’s deep knowledge of VoIP technology allows him to address complex technical issues and provide insightful solutions.
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