Get an Australia Toll-Free Phone Number
Looking to connect with your customers in Australia from any location? It’s worth knowing how toll-free numbers function. An Australian toll-free number allows you to craft a credible business image. It also guarantees your clients can always get in touch with you, free of charge. Grow your business without needing a physical office.
- Increase your brand’s reliability and success with a toll-free number.
- Connect with Australian customers with free calling for them.
- Scale your business without complexity and reduce the cost of setup.
What Is an Australian Toll-Free Number?
An Australian toll-free number lets your customers reach you for free, no matter where you’re located. It’s perfect for small businesses wanting to offer a local presence in Australia. You don’t need a physical office setup to start making calls using Australia virtual phone number.
Get The Best Australian Toll-Free Number For Your Business
Get your Australian toll-free number and start building lasting customer relationships, no matter where you are.
Local
Toll-free
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How to Get an Australian Toll-Free Number?
No matter where you are, in order to create a local presence in Australia, you need to create an Australian toll-free number, and with CallHippo, it is easier. Follow these steps.
To begin, you must create your CallHippo account. Select the most suitable number for your company. The registration procedure is simple and allows you to receive numerous toll-free numbers.
Select the Australian toll-free number that matches your business requirements. Whether you want a local call option, a toll-free number, or a mobile number, select the one that aligns with your objectives. Select the one that is most advantageous to your customers.
Configure your toll-free number to function exactly as you want. Set it up to forward calls to any device or set up voicemail. Integrate it into business systems for easy customer interactions. These can be modified as easily as these settings to suit your evolving business requirements.
What Are the Benefits of Using an Australia Toll-Free Number?
CallHippo’s Australian toll-free numbers give businesses many advantages. They make communication smooth. They improve customer engagement. They create a strong local presence in Australia.
Reach customers across Australia easily. Allow callers from any area to connect with your business cost-free. No worrying about long-distance charges or connection issues.
Show a credible and professional brand image with freephone numbers. Help customers trust your business. Improve your reputation across the Australian market.
Make sure your business stays reachable at all times during business hours and beyond. Let customers contact you anytime. Improve satisfaction and create responsive, always-on support.
Encourage potential customers to call without worry. Increase lead generation and conversion opportunities. Show a customer-first approach that works well with Australians.
Make service quality better by handling customer calls well. Send them to the right teams and solve problems faster. Improve overall satisfaction and loyalty.
Easily grow your toll-free number setup as your business expands. Add more lines or extensions without extra infrastructure. Handle increased call volumes without problems.
What Are the Key Features of Australian Toll-Free Numbers?
CallHippo’s Australian toll-free numbers come with advanced features. They make communication easier and improve business operations. They help you handle calls from anywhere.
Route incoming calls to any device and make sure you never miss an important call. Works whether you're on a mobile phone or a fixed landline.
Track call data helps to study customer behavior. Check how well your team performs in real-time, including call recordings.
Record phone calls for future use, training, or business needs. Make sure every conversation is easy to access later.
Capture voicemails and get them via email. This helps you stay organized and never miss important messages from customers.
Direct calls to the right department automatically. Use geographic routing through custom menus. This improves customer experience and reduces wait times.
Send calls to the right device or department based on your business needs. Make sure customers get good support.
Automatically change calls to text, which makes it easy to review conversations. Stay on top of customer inquiries.
Protect customer privacy by hiding numbers. Keep information safe during business calls. Maintain a professional image.
Pricing
- Unlimited Minutes (Includes Both Landline & Mobile Calling)
Free minutes are shared by all account users. Calling on special and premium numbers are excluded. For manual calls only.
- 1 Free Phone Number
Each user gets one free phone number. A single number can be assigned to multiple users for making and receiving calls.
- Smart Dashboard
- Paid Call Recording
Additional charges of $0.005/min are applicable.
- Multiple Integrations
- User Rights
- Chat Support
- Everything in Bronze +
- Unlimited Minutes (Includes Both Landline & Mobile Calling)
Free minutes are shared by all account users. Calling on special and premium numbers are excluded. For manual calls only.
- Live Call
- Role-based Access Control
- Free Call Recordings
- Pause-Resume Recording
- After Call Work
- Call Dispositions
- Everything in Silver +
- Unlimited Minutes (Includes Both Landline & Mobile Calling)
Free minutes are shared by all account users. Calling on special and premium numbers are excluded. For manual calls only.
- Auto Dialer (Power, Parallel & Speed to Dial)
Telephony extra.
- Unlimited QA Users
- Voice Broadcasting
- AI Reports / Analytics
Smart reports that summarize user & call activity.
- Single Sign On (SSO)
Securely log into multiple apps with one set of credentials.
- AI Smart DID Routing
- Hide Number From Agent
- Free Omnichannel Inbox
- Call & SMS Automation
- AI Chat Agents
- AI Workflows
- CSAT Score
- Free Flow Builder
Talk To Us
- Includes all features from past plans
- Minimum 20 Users
- Unlimited calling to 48 countries
- Customized Add-ons for other countries & SMS
- Power Dialer, Parallel Included
- Speech Analytics Or CallHippo AI included
- Priority Support
1-hour response time guarantees, designated support team oversight, tailored proactive monitoring and 24/7 support.
- Custom Reports
Customised reports for tracking teams KPI's.
- Custom Onboarding
Personalised guidance for feature activation and better usage of core CallHippo features.
- Custom data storage and API usage.
- Developer Support
Need Developer access for support required in software integration.
- Dedicated Account Manager
- Dedicated Compliance Support
Tailored assistance from our Legal and Compliance teams to meet specific cybersecurity and documentation needs.
- Unlimited Users (Pay only for numbers)
- Click To Dial
- AI Global Connect
Identify phone number's timezone before a call
- Teams
Assign teams to handle calls in sequence
- Voicemail
- SMS (Text messages) & MMS
- Everything in Basic + Telephony
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Unlimited Minutes (Includes Both Landline & Mobile Calling)
Free minutes are shared by all account users. Calling on special and premium numbers are excluded.
- 100 SMS (Text Messages)
Standard A2P charges apply.
- 1 Free Phone Number
Toll-free number not included.
- Basic Report Analytics
- Everything in Starter +
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Unlimited Minutes (Includes Both Landline & Mobile Calling)
Free minutes are shared by all account users. Calling on special and premium numbers are excluded.
- 500 SMS (Text Messages)
Standard A2P charges apply.
- Call Recordings
- AI Reports / Analytics
Smart reports that summarize user & call activity.
- Everything in Professional +
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Unlimited Minutes (Includes Both Landline & Mobile Calling)
Free minutes are shared by all account users. Calling on special and premium numbers are excluded.
- 1000 SMS (Text Messages)
Standard A2P charges apply.
- Dedicated Account Manager
- Custom Integrations
- Single Sign On (SSO)
Securely log into multiple apps with one set of credentials.
What to Consider While Selecting an Australia Toll-Free Number Provider?
Choosing the right service provider for your Australian toll-free number is important. It keeps smooth communication and a professional image. Here’s what to think about:
Call Quality & Reliability
Make sure your provider offers reliable, high-quality phone calls with minimal downtime. CallHippo guarantees clear call quality and reliable connections for smooth communication.
Pricing Structure
Check for clear pricing with no hidden fees. Choose a provider that offers flexible and cost-effective pricing. Make sure it fits your budget while meeting your business needs.
Scalability
Pick a provider that lets you easily grow your standard toll-free numbers as your business grows. Get additional features or lines when needed without hassle.
Customer Support
Choose a provider known for great customer support. Make sure they offer quick help, problem-solving, and guidance. This keeps operations smooth and reduces problems.
What Toll-Free Numbers Are There in Australia?
In Australia, businesses can choose between 1800 numbers and 1300 numbers toll-free options. Also consider the country code. Each offers unique benefits for connecting with customers. Here’s a breakdown of each option:
1800 Numbers:
Free for customers to call offers national reach and help establish a professional image for businesses.
1300 Numbers:
Toll-free numbers are perfect for businesses wanting to provide a local presence across Australia. Keeping calling costs low.
Both options give businesses the ability to route calls to multiple devices or locations. They help improve customer engagement by removing call charges for customers.
What are Regulatory Considerations for Toll-Free Numbers in Australia?
When using toll-free numbers in Australia, businesses must follow specific rules. This ensures proper use and avoids penalties.
Australian Communications and Media Authority (ACMA) Guidelines
The Australian Communications and Media Authority controls toll-free number usage in Australia. This ensures fair and consistent practices. Businesses must follow ACMA guidelines for allocation and management. Not following rules can result in penalties or loss of number rights.
Number Allocation and Management
Toll-free numbers are given out by authorized service providers in Australia. Businesses must make sure their number is properly registered with an approved provider. This ensures the number is linked to the correct business and service.
Compliance with Telecommunication Standards
Businesses must follow Australian telecommunications standards for toll-free numbers. These standards cover things like call quality, privacy, and handling. Following these ensures your business operates within legal boundaries. It offers reliable service.
Comparing Toll-Free Numbers with Other Number Types
Understanding the differences between toll-free numbers and other types of phone numbers helps businesses choose the right option. This suits their needs. Here’s a breakdown of various number types to help you make a good decision.
1300 vs. 1800 Numbers
Both 1300 and 1800 numbers are toll-free for callers. They serve slightly different purposes. Here’s how they compare:
| Feature | 1300 Numbers | 1800 Numbers |
|---|---|---|
| Cost to Call | Free for customers, charged to the business | Free for customers, charged to the business |
| National Reach | Provides a local presence in Australia | Provides a national presence across Australia |
| Call Routing | Calls can be sent to multiple devices | Calls can be sent to multiple devices |
| Flexibility | Good for businesses with national reach | Perfect for businesses needing a professional image |
| Usage | Commonly used for small to medium businesses | Commonly used for customer support services |
Local Numbers vs. Toll-Free Numbers
Local numbers and toll-free numbers are both valuable options for businesses. They differ significantly in how they present your company. Here’s how they compare:
| Feature | Local Numbers | Toll-Free Numbers |
|---|---|---|
| Cost to Call | Charged to the customer | Free for customers |
| Geographic Area | Tied to a specific local area | Can be used anywhere within the country |
| Brand Image | Gives a local feel to the business | Provides a professional, nationwide image |
| Call Routing | Calls sent to a specific local area | Calls sent to multiple locations or devices |
| Ideal For | Local businesses looking for targeted reach | National businesses aiming for a broader presence |
International Toll Free Numbers (ITFS)
International toll-free numbers (ITFS) are a great choice for businesses that need to serve customers globally. This is especially true when considering outbound calling strategies. ITFS offers a way for international clients to contact your business without charges. This improves accessibility and customer engagement worldwide.
Best Practices for Utilizing Your Toll-Free Number
Effective utilization of your toll-free number directly translates to enhanced customer interaction and improved business performance. Below are some guidelines to maximize the benefit of your toll-free number.
Optimizing Call Routing
Ensure that your calls are directed to appropriate teams or individuals to ensure prompt resolution of issues. During different periods of the day or business hours, have different sets of routing options to maintain flexibility. For location-based routing, ensure that high-priority calls are routed to the premium agents.
Integrating with CRM Systems
For easier access to customer data, link your CRM system with your toll-free number. For easier follow-ups, ensure that your business details and call results are logged automatically in your CRM. Help your support team to interact better using customer data from the CRM.
Promoting Your Toll-Free Number Effectively
Ensure that your toll-free number is easily visible on your website and other marketing collateral. Distribute the number on all customer interaction channels, including e-mails and social networks. Conduct marketing campaigns to publicise the toll-free accessibility of your business.
Monitoring and Analyzing Call Data
Observe the number of calls, the busiest calling periods, and the actions of the customers in order to modify the business hours as needed. Examine the agent’s activities in order to identify the strengths and weaknesses so they may be enhanced.
How to Use an Australia Toll-Free Number for Marketing?
An Australia vanity number toll-free can do much more than just brand your company. It connects your brand with your customers. The following are the steps that you can follow to maximize your marketing.
Advertise Special Deals and Discounts Using Toll-free Numbers
Promote your special deals using your toll-free number. It will motivate clients to dial in and learn more. It fuels interest and gets people talking about your deals.
Enhance Customer Experience with Personalized Call Routing
Promote your special deals using your toll-free number. It will motivate clients to dial in and learn more. It fuels interest and gets people talking about your deals.
Integrate Toll-Free Numbers into Multi-Channel Campaigns
Put your toll-free number in emails, social media, and print advertisements. Prospective clients can easily reach out to your company. It boosts conversions through effective communication.
Create Vanity Numbers for Easy Brand Recognition
A vanity toll-free number makes your toll-free number easy to remember. It uses phone words. This boosts brand recognition and helps customers easily reach your business. It makes your business widely recognised.
Step Into the Australian Market with Confidence
Get your Australian virtual number now and enjoy seamless communication with local clients and customers.
“Thanks to the CallHippo team, we were able to resolve a tough issue with flagged phone numbers. As an EdTech startup, outbound calls are crucial for us. CallHippo’s solution not only improved our attestation score but also improved our answer rates and overall customer experience.”
Frequently Asked Questions
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Some of the best providers for Australia toll-free numbers include:
- CallHippo
- Telesmart
- Global Call Forwarding
- Zintel
- Avoxi
- Dialpad
- Acefone
Such providers, as well as call forwarding, provide analytics, and they grow with your needs. They are ideal for companies looking to create a physical location in Australia.
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Yes, you can use an Australian toll-free number internationally. CallHippo provides call forwarding to any device, ensuring that no matter where you are, you are reachable. This makes sure international calls and customer connections are never out of reach.
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Yes, within Australia, calling 1800 numbers on mobile phones is free of charge. This allows your customers to get in touch with your business without having to worry about additional fees. It enhances the customers’ relationship with the company and their interactions.
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If you want to port numbers to toll-free services, then contacting your toll-free provider, like CallHippo, is the best approach. They guarantee to help you finish the porting service and provide switch-over services with zero downtime, which you can definitely rely on.
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If you miss a call on your toll-free number, you can set up voicemail or call forwarding to another device. CallHippo offers easy-to-use features that let you manage missed calls well through call recordings and other tools. This makes sure no important call goes unanswered. You can gain access to these features and receive calls at any answer point you choose.
