Business requires exploration!
There’s no if and but about that.
This includes exploring- industries, technologies, and even countries.
In this article, we’ll discuss the technology- cloud phone systems and 1300 business phone numbers, that is changing the dynamics of business in Australia.
With a strong economy, a stable political environment, a well-regulated commercial environment, advanced free-trade agreements, and a skilled and multilingual workforce, Australia is an ideal business location
According to the Australian Taxation Office (A.T.O.) –
- There are more than 2 million small businesses in Australia.
- The A.T.O. defines a small business entity as a business with a total turnover of less than $2 million.
- 97% of all Australian businesses are small businesses.
But how can you leverage this location advantage?
Well, one of the major ways is – Communication.
Communication is always the key in business and otherwise.
Market trends suggest- 60% of people prefer to contact a business by phone.
That proves you need to be well-connected with your customers on calls, at all times. For this to happen, you need a medium that manages your calls effectively and convert your prospects into a loyal customer base.
Help Scout says – 75% of customers believe it takes too long to reach a live agent. And, in the last year, 67% of customers have hung up the phone out of frustration as they could not talk to a real person.
You cannot afford to let that happen!
By integrating the cloud phone system into your communication strategy, all this and more can be resolved. All you need is an internet connection, mobile handsets, and laptops; and you’ll be good to go.
Sounds complicated? Well, it isn’t!
We are here to make your ride smooth! Read along!
What will you need?
A 1300 Australian phone number.
What are 1300 Australian phone numbers?
1300 Australian virtual numbers are 10-digit virtual phone numbers. They serve as a single point of contact for your business, thereby wrapping it with a professional appeal. Also, it is possible for agents to answer calls, even on their mobile phones, from anywhere within Australia as calls are redirected to various answer points. This benefits the customers too as they can easily reach you even if they are outside your local area.
How do 1300 phone numbers work?
CALLERS? 1300 NUMBERS?
- LIVE ANSWERING
- Callers reach you at your 1300 phone number.
- A custom message greets them.
- You receive the forwarded Calls on your mobile or landline, irrespective of your location.
- If the call goes unanswered- Another employee from another extension receives the call.
- Calls go to voicemail. Then you receive the human transcribed voicemails in email form.
How do 1300 phone numbers serve your business?
1300 business numbers have an elaborate range when it comes to benefits, let’s go through them –
- Location-independent- Your business will gain the capacity of performing business calls throughout Australia, independent of your location. Your customers can reach you from anywhere in Australia at the expense of a local phone call. Also, your team will have the freedom to answer the calls independently of their geographical location.
- Uncompromising availability- You’ll be there for your customers 24*7*365. Someone will always be present to solve their grievances.
- Innovative features- Features such as call queuing, interactive voice response, voicemail, call planner, call recording, etc. make the offer even more exciting.
- Loyal customer base- Owning a 1300 phone number will give your brand a highly credible appearance in the Australian market. This is sure to build a customer base that will stay loyal for all times to come.
- Cost-effective- Virtual office phone numbers are always the way to go if you want a connection with your customers without burning a hole in your pocket.
Small business? 1300 business numbers have got you covered!
- It wraps your business with credibility, and localities start trusting your brand even more.
- It lends a more professional appeal and is easy to remember.
- 1800 phone number is not location-dependent. Your customers can call you from anywhere in Australia. Also, your team can answer calls independent of their location in the country.
- Your inbound calls are managed more effectively.
- Your brand will never again suffer from a bad customer experience.
Innovative 1300 numbers vs. your regular landline numbers
|1300 phone numbers||Landline numbers|
|Virtual phone number||Standard number|
|Cloud phone system||Analog system|
|Innovative features such as- call forwarding, call recording, call queuing, etc.||Basic features- making and receiving calls.|
|Location independent||Location dependent|
|Cost-effective||High overall cost|
|24*7*265 availability||Availability may be compromised|
1300, 1800, 13 numbers- the differences
1300, 1800, and 13 numbers are all business numbers and are similar on many levels. The only major difference is in the charges of inbound calls. Speaking of 1800 numbers- Calls made to 1800 numbers via landline are free, whereas the charges of calls made via mobile depend upon the customer’s mobile service provider.
In the case of 1300 numbers – the call charges are split between the business owner and the caller.
And lastly, the 13 numbers where the caller and the business owner share the call charges. . Here, the business owner has to pay an annual fee to the government, since a 13 number is shorter.
Worried about how to set up a 1300 number?
You can set a 1300 number for your business in just 4 easy steps–
Step1– choose a 1300 number service provider.
Step 2 – choose a 1300 number.
Step 3 – assign your answer points.
Step 4- choose other features that your business needs.
Already have a 1300 number?
You can port it as well.
Already have a 1300 number but unhappy with your current service provider? You can always make a switch!
All you need is to fill a form, and your new chosen service provider will port your number in 5-7 working days.
But how much will it cost?
There are no free lunches, but definitely cheap ones!
The call charges depending on whether the caller calls from a landline or a mobile.
1300 numbers are local call numbers as the call is charged at a local call rate when dialed from any Australian landline.
Whereas, if the caller calls from a mobile, the charges depend on the caller’s mobile service provider.
Some more questions?
We are here to answer because we promised to guide you through!
Can you get more than one 1300 number for your business?
Most certainly! If your business needs, more than one 1300 number is allocated to your business.
Can you know who is calling?
Your analytics reports can take care of that. You can know the geographical locations of your callers, the time of the calls, the number of missed calls, and much more from these reports.
Will you always be able to answer your customer’s calls?
The simple answer is – yes, definitely!
If your calls go unanswered at an answer point, then they will be forwarded to another answering point. Also, if there’s no one to answer the calls, then the calls go to voicemail. These humans transcribed voicemails and are then emailed to you.
What do you mean by call routing for 1300 numbers?
If your staff is present at different locations, this feature has got you sorted!
A Call Routing strategy connects your business to your customers 24*7*365.
The redirection of phone calls depends on the geographic location or time or day of the call.
Can your 1300 number be dialed from outside Australia?
You will need to research that! Some countries can dial a 1300 number in Australia, while others cannot. If an overseas caller calls, then they will be charged based on their home network’s rates. Also, they will have to dial the overseas code of their country, followed by the Australian code (61), and then your 1300 number.
Make it a part of your communication strategy today to see the difference!