Senior Writer: Supriya Bajaj
It is a well-known fact that business organizations thrive on efficient communication among employees, as well as between employees and clients. Inefficient communication systems often cause delays in executing important projects as well as showcase the business in an unprofessional light.
This blog aims to answer all questions businesses might have regarding effective telephone systems for business use.
Dedicated Phone Systems for Business Use
Not all phone systems were created equal. Like a lot of other things, even phones are designed to perform certain tasks. One can hardly use a residential telephone system for a business and get away with it. One must realize that there are dedicated systems that allow you to reap the full benefits in a business environment.
VoIP or Voice over Internet Protocol is increasingly gaining popularity as a business telephone system choice. The other term used to describe VoIP is ‘virtual telephony’. While VoIP systems are the obvious choice for medium-to-large businesses, small businesses also have a lot to gain should they switch to the best enterprise level phone system.
The Preferred Choice – Enterprise-grade Telephone Systems
‘Enterprise-grade’ refers to commercial telephone systems ready for business use. These are systems that were designed for businesses and can be optimized according to onsite requirements. Enterprise-grade VoIP was intended to do a lot more than traditional phone systems.
Here’s a small list of things enterprise-grade telephone systems that traditional systems cannot:
Enterprise Telephone Systems Come With a lot of Features
As opposed to residential systems, enterprise VoIP is designed for businesses. These systems were designed to increase the efficiency of the flow of information. Enterprise VoIP adds a few more features to the mix, such as:
- Call Holding
- Call Transfers/Forwarding (through dedicated extensions)
- Conference Calling
These features aren’t available usually in a residential VoIP. As a business grows, one realizes how important these features are to ensure professionalism and efficient communication.
Business-focused Telephone Solutions are Very Flexible
Business VoIP is built on the very premise of flexibility – they allow the admin to make changes very easily.
Making changes to these systems is just a click away; doesn’t matter if you want to add a new employee to the existing system or delete an old extension – these telephone systems allow you to do that through the admin panel.
VoIP Phone systems for business also allow for remote connectivity, meaning that you can get in touch with your employees even if they’re working remotely or traveling.
Why You Need a Good Enterprise Level Phone System for Your Business
Now that we’ve spoken about enterprise phone systems, let’s go a little ahead and touch upon why a business needs an enterprise level phone system, and what its benefits are.
- VoIP Systems are Less Expensive to Manage
Enterprise level VoIP systems are quite cheap to manage & maintain, as well as bring down usage costs. For example, if you’re a business with international clients, it would cost you a fortune to use traditional phone systems. On the other hand, VoIP phone numbers are cheaper to use in this scenario and many others due to their reliance on the internet.
These systems also cost less to maintain due to a reduction in the amount of equipment being used, at least to a certain extent. They are also quite easy to fix should any problems arise. A simple, easy to use interface also displays all information including issues that might arise, effectively eliminating the need for a maintenance team onsite. This also saves the company some money in the process.
- Portable, Flexible, Simple
As stated previously, most VoIP systems can be accessed from remote locations. In other words, most VoIP systems offer portability. One can access the enterprise phone system even if they’re working from elsewhere or traveling. This makes it extremely efficient and saves long-distance call charges.
VoIP systems are also extremely flexible in that they allow the admin to customize them so that you can design a system best suited to your organization.
- VoIP Systems are Great for Improving Customer Service
Improved customer service is both a direct and indirect result of implementing enterprise VoIP.
When equipped with efficient communication systems, employees are much more productive and able to focus on the task at hand. Enterprise VoIP systems streamline communication chains, giving your employees clarity on what to do and what not to do. With efficiency comes confidence – employees who are confident have much better interactions with clients.
A VoIP ensures shorter waiting periods and faster response times. Apart from that, you can also record and analyze all calls made through the system. In terms of improved customer service, this translates to creating scripts based on what works and what doesn’t through call-data analysis.
What’s the use of a phone system that doesn’t grow with you? In a traditional phone system, you’d need to spend almost the same amount of money to double your phone-count as you did earlier.
However, enterprise-level VoIP allows you to add phones to the existing network without a lot of efforts. As compared with traditional systems, VoIP proves inexpensive in terms of scaling along with the business.
The key Takeaway
Strong communication within the organization is one of the biggest pillars required to build a successful business. Without effective communication, there are often miscommunications, delayed deadlines, and a hundred more problems in the company. If you are facing these problems, maybe it’s time to make a switch.
Enterprise level phone systems aren’t just phones – they’re complete systems. While smartphones can do a lot of things well, these enterprise phone systems are designed to do just a few things perfectly.
CallHippo offers enterprise-level VoIP systems, tailor-made according to your needs. CallHippo provides a lot of features in their systems which put you on the path to efficiency and ultimately, growth.
Our simple VoIP system allows businesses to improve customer support, track customer acquisition cost & bring it down, design a sales script through call analyses, and train new employees through these data.
CallHippo also allows you to integrate your existing CRM software with our phone systems. We also support a lot of systems, such as Zoho, Pipedrive, Intercom, Zapier, Freshdesk, Hubspot, Slack, and many more.
What are you waiting for? Sign up now.