callhippo-business-phone-system-round-circles

Call Center Scripting Software

Elevate customer experiences with guided conversations. Streamline agent-customer interactions for unmatched consistency.

What is Call Center Scripting Software?

Call center scripting software equips agents with pre-written dialog templates and workflows, enabling consistent, compliant, and efficient customer interactions across all channels. With guided scripts and real-time assistance, agents can reduce errors, enhance customer experience, and improve first-call resolution rates. Take your customer service to the next level with call center scripting software.

Benefits of Call Center Scripting Software

Call center scripting software empowers your team, elevates customer experiences, and boosts business outcomes by providing the following key advantages. 

Consistent Service Delivery

Ensure agents provide accurate, on-brand responses and follow standardized procedures every time, delivering a seamless customer experience.

Regulatory Compliance

Easily adhere to industry regulations, legal requirements, and company policies by incorporating mandatory disclosures and compliant language into scripts.

Efficient Training

Quickly onboard and train new agents with guided support, best practices, and step-by-step instructions for handling various scenarios.

Increased Productivity

Minimize handle times and maximize agents' output by providing predefined responses and workflows, reducing the need for extensive research or improvisation.

Cross-Selling Opportunities

Prompt agents with tailored recommendations to offer complementary products and services, unlocking additional revenue streams.

Valuable Insights

Capture structured data through scripted prompts for customer profiling, preference tracking, and process optimization based on real-time insights.

Start your Free Trial today

From number buying to inviting your users to making your first call, all it takes to set up your virtual phone system is 3 minutes.

  • Buy Numbers
  • Add Users
  • Start Calling
  • Track Calls
Start Free Trial
CallHippo Virtual Phone Number

Modern Call Scripting Software Features

Power dialer

Power Dialer

Bid adieu to manual dialing forever. Deliver your daily calling commitments like a pro with CallHippo’s super-efficient power dialer function that automatically dials from an uploaded list of numbers for each campaign, thereby improving productivity and saving time.

Smart switch

Smart Switch

Improve call connectivity with the ability to choose between multiple telephony providers before placing a call. Say goodbye to all your call connectivity issues and empower your agents by giving them the flexibility to choose the best phone system provider according to their needs.

Global connect

Global Connect

Improve your chances of gaining success by knowing the best time to call your global customers. Know the exact time zone, country, date, time, and validity of the numbers before you dial through global connect. Find out the right local time and customize your approach before every call for a better impact.

Smart call forwarding

Smart Call Forwarding

Forward all incoming calls to an alternate number at your convenience! Get your calls forwarded to your phone number after office hours or jump it through a series of phones, all without your callers knowing. Get seamless and smart call forwarding with CallHippo!

Call transfer

Call Transfer

Redirect connected calls from your phone number to a team member as per your needs and convenience. Improve customer satisfaction and save organizational time by transferring calls to the right person in the department.

Call conference

Call Conference

Get more done through the power of collaboration. Join calls instantly and provide better resolutions through call conferencing. Brainstorm, ideate, and collaborate from anywhere and reach your goals quicker. Be on the same page with your team and customers.

Call queuing

Call Queuing Software

Handle peak hours like a pro with CallHippo’s call queuing feature that lets you keep customers engaged with personalized messages. No more hiring of additional agents is required to handle heavy call flows. Calls are queued one after the other, and customers are kept informed of any delays.

Call barging

Call Barging

Enhance your agent’s performance, customer satisfaction, and call quality simultaneously using CallHippo’s call barging feature. Listen to the calls live and get an opportunity to guide your agents, intervene, and offer better resolutions to your customers from anywhere in the world.

Call recording

Call Recording

Improve your team’s performance by listening to call records and analyzing them. Record every call on each of your numbers to better monitor your performance as a team. With better productivity, better-performing agents, and easy integrations, you win on every front.

Voicemail

Voice Mail

Greet your callers with personalized voicemail messages and leave a lasting impression about your brand. With CallHippo’s unlimited voice mailboxes, every number would have a different voicemail, ensuring that you never miss a call.

Call analytics

Call Analytics

Track your support team’s performance and gain key insights on where improvements are required. Identify your team’s strengths and weaknesses, measure the percentage of missed calls, call load of each teammate, and stay ahead of competitors with call analytics.

Call hold audio

Call Hold Audio

On-hold music from CallHippo is a great way to keep your callers happy and engaged while they are on hold or being transferred. Create customized messages, inform callers about the latest offers, and make them feel connected.

Pricing

Ideal for Bulk Calling for Sales, Support and Call Center Teams

Bronze

$16
Per user/Month
10 Days Free Trial

Ideal For Small Team

  • Free Number1
  • Voicemail
  • Shared Inbox
  • Skill Based Call Routing
  • Webhook
  • Paid Call Recording
  • Target Vs Achievement
  • Campaign Management

Silver

$24
Per user/Month
10 Days Free Trial

For Fast Growing Team

  • Everything in Bronze +
  • Role based access control
  • Free Call Recording
  • IVR
  • Live Call
  • Call Queuing
  • User Working Hours
  • Call Reminder
  • After Call Work
  • Call Cascading
  • Holiday Routing
  • Feedback for Calls
  • Gamification
  • Call Tagging
  • Call Disposition
  • Pause-Resume Recording

Platinum

$40
Per user/Month
10 Days Free Trial

For Larger Team

  • Everything in Silver +
  • Power Dialer
  • Predictive Dialer
  • Speed to Dial
  • Voice Broadcasting
  • Multi-level IVR
  • Multiple Level Call Transfer
  • Conference Calling
  • Call Barging
  • Route to External Number
  • Single Sign On
  • DID Group
  • Call Whisper
  • Intelligent Reports/Analytics
  • Reports via Email
  • Automatic Machine Detection
  • Compliance Call Recording
  • Google Drive, AWS S3 Integration
  • Embedded Dialer Integration
  • Smart DID Routing
  • Auto Rotate

Ideal for Businesses to Support Their Customers and Not For Bulk Calling

Starter

$18
Per user/Month
  • 1000 calling minutes within US/CAD
  • 1 Standard Number Free
  • Free SMS/ Text messages
  • Multi Lingual IVR
  • 2FA
  • User Working Hours
  • Business Hours
  • Ring All Devices
  • 1-year Call Records
  • Basic Report Analytics
  • Forward-to-device
  • Shared Inbox
  • Feedback for Calls

Professional

$30
Per user/Month
  • Everything in Starter +
  • Unlimited calling minutes within US/CAD
  • Call Recordings
  • Intelligent Reports/Analytics
  • Country Blocking
  • Call Tagging
  • Email notification for Voicemail
  • Reports Via Email
  • Call Notes & Ratings
  • Lifetime Call Records
  • Advance Report Analytics
  • Role based access control
  • IVR
  • Live Call
  • Call Reminder
  • After Call Work
  • Holiday Routing
  • Gamification
  • Pause-Resume Recording

Ultimate

$42
Per user/Month
  • Everything in Professional +
  • Unlimited calling minutes within US/CAD
  • Call Blocking
  • Call Cascading
  • Custom Greetings
  • Audit Logs
  • Webhook
  • Dedicated Account Manager
  • Personalized Onboarding
  • Phone Support
  • 24*7 Support
  • Advanced Integrations
  • Custom Integrations
  • Annual Business Review
  • Auto Rotate
  • Multi-level IVR
  • Multiple Level Call Transfer
  • Conference Calling
  • Call Barging
  • Single Sign On
  • Call Tagging
  • Call Disposition
  • DID Group
  • Call Whisper
  • Compliance Call Recording
  • Embedded Dialer Integration
  • Smart DID Routing

Frequently Asked Question

  • Yes, most call center scripting solutions can integrate with CRM systems, allowing scripts to populate dynamically with customer information for personalized experiences.

  • With scripts capturing structured data and recordings of agent-customer interactions, supervisors can easily monitor adherence to scripts, identify areas for improvement, and provide targeted coaching.

  • Yes, call center scripting software allows administrators to create, modify, and assign scripts tailored to different call types, customer scenarios, or product offerings.

  • Scripts serve as valuable training resources, providing new agents with step-by-step guidance and best practices for handling various customer interactions.

  • Call center scripting software guides agents through standardized troubleshooting processes and provides access to relevant information. This empowers agents to resolve customer issues more effectively during the first call, reducing the need for follow-ups or escalations.

Start Free Trial