CallHippo - Virtual Phone System

What is Virtual Phone System?

Internet based Virtual phone systems is simply a web-based service that’s tailored to handle calls, voice mails, and messages for your business efficiently with the help of the internet and modern technology.

The major difference between the traditional phone systems and cloud based phone system is that it doesn’t require any extra hardware device or complex cables running all around your office and it can be used by any business, whether its a startup or a small business or an enterprise.

Currently, there are two general types of virtual phone systems employed:

  • First is the hosted PBX system. It’s simply an upgrade over the existing hard-line and mobile communication with the help of electronic systems. It utilizes PSTN or Public Switched Telephone Network. Though there are companies that still rely on these due to a large number of telephones and devices relying on a hard line, it is not a very smart choice any longer.
  • The second and the most widely used is the commercial virtual telephone systems. The term VoIP might seem familiar if you have used applications such as Skype. VoIP stands for Voice over Internet Protocol. As the name suggests, it uses the Internet and cloud technology for the Internet based virtual phone systems service. It can integrate easily with the existing communication network you have got and incorporate the hard-line telephones, smartphones and other communication devices as well. It can easily integrate and work along with a virtual IP PBX system and in comparison, the Cloud Based Phone Systems are most affordable. All you would need to spend for is the Broadband charges and the virtual phone service provider’s subscription fee. Everything else is now your virtual phone service provider’s job. Sit back and relax!

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Features of virtual phone systems

Virtual Phone Number - CallHippo

Virtual Phone Numbers

Your virtual cloud based phone system provider can provide you virtual local & toll-free numbers instantly. You can catalog them and make your small business look big and impress your potential customers.

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Professional Greetings

Your cloud based phone systems provider has the solution. Greet every customer with a professional welcome message and IVR to direct them to specific departments. It can also be a lifesaver when you’re already on another call and needs some time.

CallHippo_IVR Feature

IVR (Interactive Voice Response)

IVR is a feature for those who carries multiple departments in their business. For example, When the client calls, you can setup different extensions and directly route that call from main number to the concerned department with cloud based phone system.

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CRM Integrations

Every time you want to make a call, you have to manually dial number from the dialer. With CallHippo’s cloud based phone system, “Click to Call” feature, you can integrate CallHippo with your CRM and make calls directly without leaving your CRM.

CallHippo - Virtual Phone System

Call Forwarding

You can specify the personal or business phone number(s) you would like the calls to be forwarded to. Your cloud based phone system will forward the calls to your smartphone whenever you’re not on the desk.


Ring All Devices

Your virtual phone service provider has a feature of ring all devices. When a call is received it will ring all the user's devices on same time and will get disconnected when one of them will answer the call and rest will get a notification.

Virtual Phone Number - CallHippo

International Calling

The cost of international calling through traditional phones can put a significant dent on your revenue. With the best cloud based virtual phone system, you can make and receive calls at much affordable costs to anywhere in the world without any extra cost.

CallHippo - Virtual Phone System


When you’re unavailable. Customers can drop you a message. which you can listen to directly from your dashboard or from the registered email address. This way, with cloud based virtual phone system, customers will not feel that you’re ignorant.

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Communication with customers is the most crucial aspect of any Sales or Service driven businesses. Any dropped calls, delay in replies, poor communication quality, expensive hardware, etc. can definitely result in loss of leads and existing customers. The best cloud-based phone system was created to be a solution for all the above issues.

It shouldn’t be surprising to know that the Virtual Business Telephone Systems is not much of a new concept. It has indeed existed for years now. But with the improved internet speeds and more sophisticated communication technology available now, there have been an enormous increase in the number of businesses adopting cloud baesd phone systems also known as  (internet based phone systems) and as a result, a significant increase in the companies that provide small business virtual phone system service across the globe.

Regardless of the status of a business, be it an enterprise or even a billion-dollar Corporate Giant, the cost of adding a small business Virtual phone system is hardly a fraction of the benefits it provides.

Benefits of Cloud based Phone Systems for Business

The enterprise & small business virtual phone system can be highly beneficial and crucial to drive customer interaction especially when securing every lead and keeping your customers happy is an absolute necessity.

Let’s have a look at some of the positive impacts a commercial virtual phone system can have on your business:

Fast Setup

Chances are your business already has a broadband connection. To make use of virtual phone systems, small business need no further investments other than choosing a virtual cloud based phone systems provider.

Cost Saving

Make or receive calls from all around the world at really affordable cost. This can save huge expenses especially if you need to make international calls often.

Go Global

Clients are always pleased to work with huge brands since they assume they’re reliable. Make your business look large with numerous local and toll free virtual phone numbers.


Never lose a potential customer. Get your calls handled professionally and delivered wherever you need anytime, anywhere. This allows you the freedom to be off the desk without any worry.

Save Time

Provide your customers with IVR selections so that they could get exactly where they need to without any trouble. Keep your customers happy while saving you time and trouble.

Record Calls

Log all your calls and even record them for performance evaluation. This can be crucial for productivity and elimination of flaws.

Customised Greetings

You can make sure every call gets attended to with the help of re-routing it through all the phones till someone picks it up while keeping the customer engaged in greeting messages.

Set Availability

You can even set custom working hours for users and numbers. This will drastically increase your chances to secure a lead.

Latest Technology

Downtimes are no longer an issue. The cloud-based technology ensures easy backup and switching in case of downtime, and that too instantly. This isn’t possible with the conventional communication media.

Having a cloud based virtual phone system has gone from being an option to an absolute necessity for small business these days due to the increasing competition and smart consumers. The cloud based virtual phone systems for entrepreneur evidently has a huge impact on productivity and growth of the business while being affordable at the same time!

Just like everything else, the Virtual cloud based phone systems also come with variations. There are packages to suit every business. Depending on your requirements, choose what suits your business the best and take your business to new levels!

Frequently Asked Questions about Virtual Phone System

No, it does not require the additional hardware it can be efficiently operated by the computers smartphones or IP telephone system.

As compared to the traditional telephone system, virtual phone system is affordable and also deliver the advanced features for the global communication.

Cloud-based Phone System provides all the basic call functions like call queuing, call forwarding, voicemail, etc in the best manner.

Yes, the Cloud-Based phone system is the best communication tool for the small business & enterprises due to its flexibility and multiple application.

Incoming Call Charges

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Outgoing Call Charges

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Virtual Phone Number Charges

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