8×8 Call Center Alternative

Your search for the perfect 8×8 alternative ends with CallHippo. Customizable, flexible & scalable, CallHippo offers exclusive business services for your specific requirements! An in-depth comparison between 8×8 & CallHippo will help you make the right decision. Learn why CallHippo is the best alternative to 8×8.

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About 8*8

8×8 is a robust communications platform based on the cloud. It combines the business phone system and cloud contact center to offer unified communications solutions to help businesses address for all their communication needs. With a complete set of advanced features and assured security, an 8×8 call center boasts a sizable user base. However, paying a hefty amount to get most of these features isn’t possible for every company. This is where some 8×8 call center alternatives can really shine.

8×8 call center software doesn’t have an API. Hence, when it comes to integrating other apps, it poses a great challenge for the users. Though VoIP service providers tend to offer the same suite of features, they differ on pricing and limitations. Thus, it is wise to look for 8×8 call center substitutes before settling for an expensive solution like 8×8.

CallHippo – A commendable replacement of 8×8 Call Center

CallHippo is a leading VoIP service provider that provides businesses with the ultimate solution adhering to business phone systems. It enables companies to buy local, toll-free, national and mobile virtual phone numbers, and establish their credibility in the global market. With an easy-to-use interface, a complete suite of advanced features, and impeccable customer support, CallHippo can serve as a better 8×8 call center substitute.

Here’s why CallHippo is a good 8×8 call center alternative:

  • CallHippo’s price scheme is subscription-based, whereas the 8×8 call center offers a quote-based price.

CH Pricing 2020

  • With CallHippo, businesses can get solutions to all their business requirements associated with a phone support system, while 8×8 provides call center business solutions.
  • CallHippo is far inexpensive as compared to 8×8.
  • Businesses can leverage a plethora of advanced business phone system features with CallHippo as compared to 8×8.

Why is CallHippo a better replacement of 8×8 Call Center?

If you are looking for 8×8 call center alternatives, here’s why CallHippo should top your list.

Determine your Support/Sales team’s performance seamlessly

CallHippo empowers you with Call Analytics, a crucial tool to optimize your sales process and make data-driven strategies. With comprehensive phone call analytics and reports, you can keep track of call volume, duration of calls, and routing of incoming/outgoing calls. Thus, you can not only get insights into your team’s performance but also client/customer behavior. This further helps you determine if a particular marketing policy is working for your brand or not, whether your clients like your service or if your workforce is managing tasks effectively.

8x8 alternative

Deliver par excellent customer service

What sets CallHippo as an ideal 8×8 call center alternative is its top-notch customer service features. It allows users to set custom working hours. That’s not it! CallHippo also enables its users to set after working hours message so that the callers placing calls can know that they are calling after business hours. Users can choose to either send a greeting message saying that “You have called after working hours. Please call later,” or they can transfer callers to voicemail. Hence, the callers won’t get offended if their calls weren’t answered. This would also help build a positive brand image.

Integrate with other applications seamlessly

Unlike the 8×8 call center, this 8×8 call center substitute comes with third-party integration capabilities. As the 8×8 call center lacks API, it becomes difficult for users to integrate with other apps. On the contrary, CallHippo offers numerous CRM integrations. Thus, you can have all your customer data in one place and free your agents from shuffling between windows to gain customer data.

Leverage the benefits of advanced calling features

With CallHippo, you can get access to exclusive features like Auto-Switch, Low Network Symbol, GlobalConnect, Internal Calling, After Call Work, and more that boosts your team’s efficiency and productivity. Besides, you can get started with CallHippo’s Basic Plan, which is free and grow with its paid plans for ease of communication at affordable prices.

8X8 CLOUD CALL CENTER ALTERNATIVE – CALLHIPPO

CallHippo

8x8-call-center

PlansBronze - $16, Silver - $20, Platinum - $30*, Enterprise- Customized SolutionsPricing available by quote. Contact 8×8 directly to request a quote.
Price SchemeMonthly payment | Annual SubscriptionQuote-based
Product InfoCallHippo.com provides you with ultimate solution adhering to all your business requirements associated with Phone Support Systems.A communications platform based on the cloud, 8x8 offers Call Center business solutions.
Features
  • Automatic Call Distribution
  • IVR System
  • Custom Messages
  • Call Recording
  • Forward to Cellphones
  • Voice Mail
  • Working Hours Per User
  • Contact Management
  • Shared Contacts
  • Email Support
  • Priority Email
  • Free Calling Credits
  • Call from Any Number
  • Ring All Devices
  • Office/Number Opening Hours
  • Call Hold
  • Call Hold With Custom Music
  • Call Mute
  • Click to Call
  • Voicemail in Email
  • Voicemail Custom Greeting
  • Custom Integration
  • Call Notifications
  • Android App
  • iOS app
  • Outbound Caller ID
  • International Numbers
  • 3-Digit Editable Extension
  • Call Conference
  • Call Barging
  • Call transfer
  • On Call Notes
  • Call Reminder
  • Analytics
  • Concurrent Calls
  • Global connect
  • Dynamic Number insertion
  • Auto-switch numbers
  • Auto Attendant
  • Extension Dialing
  • Hosted PBX
  • Music on Hold
  • Ring Groups
  • Directory Assistance
  • Number Porting
  • Instant Messaging
  • Presence
  • Conference Bridge
  • Call Recording
  • Online Meetings
  • Contacts Integration
  • Business SMS
  • Call Forwarding
  • Caller ID
  • Caller ID Blocking
  • Call Waiting
  • Call Transfers
  • Call Park
  • Direct Phone Number
  • Voicemail
  • Voicemail to Email
  • Skills-based Routing
  • IVR
  • Customer SupportPhone, Live Support, Ticket, TrainingPhone, Ticket, Live Support, Training
    Types of CustomersSmall Business | Large Enterprises | Medium BusinessSmall Business | Large Enterprises | Medium Business | Freelancers
    OS SupportedWindows, Mac, Web-based, Android, iOSWeb-based, Android, iOS

    * 8×8 and the 8×8 logo are registered trademarks of the 8×8. CallHippo is not associated with 8×8 in any way, and its trademark is only used here for comparative purposes.

    Declaration: All of the information is true as per best of our knowledge

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    Nishita

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    Last updated: October 7, 2020

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