8×8 Call Center Alternative

Your search for the perfect 8×8 alternative ends with CallHippo. Customizable, flexible & scalable, CallHippo offers exclusive business services for your specific requirements! An in-depth comparison between 8×8 & CallHippo will help you make the right decision. Learn why CallHippo is the best alternative to 8×8.

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About 8*8

8×8 is a robust communications platform based on the cloud. It combines the business phone system and cloud contact center to offer unified communications solutions to help businesses address for all their communication needs. With a complete set of advanced features and assured security, an 8×8 call center boasts a sizable user base. However, paying a hefty amount to get most of these features isn’t possible for every company. This is where some 8×8 call center alternatives can really shine.

8×8 call center software doesn’t have an API. Hence, when it comes to integrating other apps, it poses a great challenge for the users. Though VoIP service providers tend to offer the same suite of features, they differ on pricing and limitations. Thus, it is wise to look for 8×8 call center substitutes before settling for an expensive solution like 8×8.

CallHippo – A commendable replacement of 8×8 Call Center

CallHippo is a leading VoIP service provider that provides businesses with the ultimate solution adhering to business phone systems. It enables companies to buy local, toll-free, national and mobile virtual phone numbers, and establish their credibility in the global market. With an easy-to-use interface, a complete suite of advanced features, and impeccable customer support, CallHippo can serve as a better 8×8 call center substitute.

Here’s why CallHippo is a good 8×8 call center alternative:

  • CallHippo’s price scheme is subscription-based, whereas the 8×8 call center offers a quote-based price.

  • With CallHippo, businesses can get solutions to all their business requirements associated with a phone support system, while 8×8 provides call center business solutions.
  • CallHippo is far inexpensive as compared to 8×8.
  • Businesses can leverage a plethora of advanced business phone system features with CallHippo as compared to 8×8.

Why is CallHippo a better replacement of 8×8 Call Center?

If you are looking for 8×8 call center alternatives, here’s why CallHippo should top your list.

Determine your Support/Sales team’s performance seamlessly

CallHippo empowers you with Call Analytics, a crucial tool to optimize your sales process and make data-driven strategies. With comprehensive phone call analytics and reports, you can keep track of call volume, duration of calls, and routing of incoming/outgoing calls. Thus, you can not only get insights into your team’s performance but also client/customer behavior. This further helps you determine if a particular marketing policy is working for your brand or not, whether your clients like your service or if your workforce is managing tasks effectively.

8x8 alternative

Deliver par excellent customer service

What sets CallHippo as an ideal 8×8 call center alternative is its top-notch customer service features. It allows users to set custom working hours. That’s not it! CallHippo also enables its users to set after working hours message so that the callers placing calls can know that they are calling after business hours. Users can choose to either send a greeting message saying that “You have called after working hours. Please call later,” or they can transfer callers to voicemail. Hence, the callers won’t get offended if their calls weren’t answered. This would also help build a positive brand image.

Integrate with other applications seamlessly

Unlike the 8×8 call center, this 8×8 call center substitute comes with third-party integration capabilities. As the 8×8 call center lacks API, it becomes difficult for users to integrate with other apps. On the contrary, CallHippo offers numerous CRM integrations. Thus, you can have all your customer data in one place and free your agents from shuffling between windows to gain customer data.

Leverage the benefits of advanced calling features

With CallHippo, you can get access to exclusive features like Auto-Switch, Low Network Symbol, GlobalConnect, Internal Calling, After Call Work, and more that boosts your team’s efficiency and productivity. Besides, you can get started with CallHippo’s Basic Plan, which is free and grow with its paid plans for ease of communication at affordable prices.

VoIP (Voice over Internet Protocol) systems are more affordable and reliable than traditional business phone lines. The VoIP system market is projected to grow at a CAGR (Compound Annual Growth Rate) of 12% from 2019-2025 and reach $55 billion by 2025.

However, when it comes to finding a VoIP provider, it could be challenging to find the right one. Everyone has something unique to offer. 

In the case of 8×8, their sales team is a headache to work with. They take lots of time to provide you with an accurate quote despite relatively clear prices published on their website. Also, they charge for almost everything. For instance:

8×8’s activation fee is $39.99

8×8’s cancellation fee is $59.99

Additional virtual phone numbers cost $4.99 a month with a $9.99 activation fee (one-time)

They charge an additional deactivation fee for each extension as well, making it difficult to scale your business

With so many charges and fees along with a lack of scalability, 8×8 might not be an ideal choice for businesses, especially SMBs. So here, we bring the top 16 alternatives to 8×8. 

What Are the Best 8×8 Alternatives? 

1- CallHippo

Relatively new than others in this list, CallHippo is trusted by more than 5000+ companies globally and is the top 8×8 alternative. CallHippo offers a wide range of features that allow you to set up and use a virtual phone system quickly.

Highlights:

  • Mobile apps to run your business from anywhere, anytime. 
  • Smart call forwarding ensures you don’t miss any important calls even when you are not in the office. 
  • Live call monitoring helps ensure your agents are working efficiently. 
  • Integrates with more than 85+ apps, including Zapier, Salesforce, and HubSpot, to streamline workflows. 
  • Track your phone support performance with advanced analytics to improve your call center’s efficiency over time. 

Pricing:

Bronze ($20/user/month)

Silver ($30/user/month)

Platinum ($35/user/month)

Free number, forward to device, SMS, Voicemail, call recording, and more

Everything in bronze plus IVR (interactive voice response), live call, after call work, call cascading, holiday routing, and more

Everything in silver plus power dialer, 3-way calling, call barging, IP whitelisting, customer caller id, and more

2- MightyCall

Built especially for new-age entrepreneurs and small businesses, MightyCall offers an affordable VoIP system. With MightyCall, you won’t have to pay per user. Instead, they charge a fixed fee per month. 

Highlights:

  • Provides unlimited extensions to help you scale your business at no extra cost.
  • Auto-attendant to greet callers, deliver necessary information, and forward calls to the appropriate extension. 
  • It allows you to port your existing number for free. 
  • Receive voicemail with the transcribed text on your email. 

Pricing:

Basic ($29.99/month)

Standard ($39.99/month)

Ultimate ($99.99/month)

1000 minutes, 2 toll-free numbers, unlimited users, voicemail, and more

Unlimited minutes, 5 toll-free numbers, call recording, voice to text, and more

Unlimited minutes, 10 toll-free numbers, presence indicator, voice studio recording, and more

3- RingCentral

RingCentral offers a fully-integrated, easy-to-use solution for phone, videos, meetings, and messaging in one platform. It also allows you to send a fax to anyone online. 

Highlights:

  • Make team collaboration easier with team messaging, file sharing, task management, and HD video. 
  • Route calls to the right support agent with carrier-grade reliability. 
  • Voicemail-to-text enables you to keep track of conversations and coach your call center agents accordingly. 
  • Call whispering and barging features help improve customer experience in real-time. 

Pricing:

Essentials ($29.99/user/month)

Standard ($34.99/user/month)

Premium ($44.99/user/month)

Ultimate ($59.99/user/month)

Up to 20 users, unlimited calls within the US & Canada, team messaging, document sharing, and more

Unlimited users, unlimited audio conferencing, up to 24-hour meeting duration, 24/7 support, and more

Single sign-on, automatic call recording, multi-site admin and management, call whispering, barging, and more

Device status reports, device status alerts, unlimited storage, and more

4- Novocall

Novocall Conversations is a holistic call management software that turns your conversations into conversions. It comes with a suite of call management features such as callback automation, outbound calling, call tracking, and call scheduling that aims to improve customer engagement and reduce lead response times.

Integrations with CRM tools like Hubspot and Salesforce help to save time on data entry and better keep track of your leads and customers’ information.

Highlights:

– Facebook Lead Ads integration allows you to cast a wider net and capture potential customers from more touchpoints.

– Connect with customers from up to 43 countries.

– Send callers to the most relevant people based on departments, product knowledge, language, or location.

– Automatically distribute meetings to your team based on availability, priority, or equity.

5- CloudTalk.io

CloudTalk is a new-age cloud phone system for startups, small businesses, and online stores. It integrates with most popular CRMs, helpdesk, and ecommerce tools, including Shopify, Pipedrive, and Intercom. 

Highlights:

  • Use your existing numbers by porting them to CloudTalk.
  • It allows you to choose a personalized absence message or redirect calls to a different phone number to handle incoming calls outside business hours. 
  • Skill-based routing enables you to automatically redirect calls to the right agent. 
  • Its smart detection feature allows you to find solved and unsolved missed calls. 

Pricing:

Starter ($15/user/month)

Essential ($20/user/month)

Expert ($35/user/month)

Unlimited inbound and intracompany calls, click to call, automated call distribution, mobile app, and more 

All Starter features plus advanced analytics, real-time client dashboard, skill-based routing, smart queuing, and more

All Essential features plus power dialer, smart dialer, call monitoring, wallboards, and more

6- GoToConnect

Packed with more than 100+ features across cloud VoIP, audio & video conferencing, GoToConnect is an ideal choice for businesses looking for a unified platform for inbound and outbound business communications. 

Highlights:

  • Cloud PBX (Private Branch Exchange) offers a fully-integrated communication system and the flexibility to scale up (and down). 
  • Call routing allows you to redirect calls to the right agent to ensure customer satisfaction.
  • Wait time announcement, so the customer has a fair idea of how much they need to wait and prevent frustration. 

Pricing:

User-based pricing starts from $19.95 per user per month

Cloud PBX, custom hold music, call routing, advanced ring strategies, up to 250 meeting participants, caller ID, do not disturb, unlimited call queues, and more

7- Aircall

Aircall provides an easy-to-use business phone solution. It is ideal for mid-sized and enterprise companies. It allows admins to instantly add numbers from more than 100 countries and scale their teams according to their requirements. 

Highlights:

  • Greet callers with pre-recorded voice messages
  • Find all your numbers in one place, even if your customers are spread across the globe. 
  • Get a complete overview of calls that require a follow-up. 
  • Take or place as many calls as you want simultaneously on the same phone number. 

Pricing:

Essentials ($30/user/month billed annually)

Professional ($50/user/month billed annually)

Unlimited calls within the US & Canada, call recording, IVR, voicemail, click-to-dial, and more

Salesforce integration, advanced analytics, live call monitoring, call tagging, power dialer, and more

8- Dialpad 

Dialpad is yet another great alternative to 8×8. It is perfect for businesses with a major percentage of remote employees. With its mobile apps, all your employees can communicate with each other and customers on-the-go. 

Highlights: 

  • You can build smart call routing paths to redirect customers to the right agent. 
  • Its voice intelligence feature captures what was said and by who on each call. 
  • Allows you to send SMS, MMS, or create group chats with anyone.  
  • Enables you to coach call center agents with feedback from real conversations. 

Pricing

Standard ($15/user/month billed annually)

Pro ($25/user/month billed annually)

Unlimited calling, call controls (transfer, hold, mute), custom voicemail greeting, voicemail transcription, and more

All standard features, local number support in 50+ countries, custom off-hours routing, API & webhooks, and more

9- Monster VoIP

Monster VoIP is one of the top 8×8 competitors. It provides multilingual support for iOS and Android devices. You can even use its screen sharing functionality to conduct online presentations and hold virtual meetings within the company. 

Highlights: 

  • With its auto-attendant feature, you can deliver pre-recorded messages or redirect calls to your smartphone. 
  • Its unified communications system allows you to collaborate with your team via audio and video conferencing. 
  • You can view and reply to customers’ messages using any mobile device. 
  • Record calls automatically to evaluate and improve your team’s performance. 

Pricing:

Happiness ($27/month or $270/year)

Team collaboration messaging, team presence, video conferencing, unlimited calls within the US & Canada, voicemail-to-email, call recording, and more

10- CallTrackingMetrics

The conversion tracking feature makes it one of the best alternatives to 8×8. You can monitor which of your campaigns’ driving calls, form fills, and chats with keyword-level marketing attribution. You can also manage your contact center on one platform. 

Highlights: 

  • Its UCaaS platform lets you know who is calling, their previous history with the company, and their referencing campaigns. 
  • Redirect incoming calls, texts, and form submissions to the right agents based on agent queues, location, and availability. 
  • Live listening tools to assist your staff in real-time. 

Pricing:

Business ($39/month)

Marketing ($99/month)

Contact Center ($299/month)

Call and text tracking, live phone, email, and chat support, basic call routing, call recording, scoring, and tagging

Live chat widget to engage prospects, conversion analytics, automatic scoring, and more

Predictive dialer, live agent performance reporting, dedicated onboard support, internal team chat, and more

11- Ytel

Ytel is yet another great 8×8 alternative. Thanks to its all-in-one blended solution for call centers, marketing, and sales teams, you can now handle customer queries and convert prospects using the same platform. 

Highlights: 

  • Predicatively call customers and maximize your team’s productivity by reducing the wait time between calls. 
  • Nurture leads by scheduling voicemails, emails, and text messages based on the disposition of your prospects. 
  • Receive and make calls without worrying about carrier complexities. 
  • Scale up or down by paying only for the minutes you use. 

Pricing: 

Human agent license ($99/month) + local phone number ($1/month)

Automated nurturing, answering machine detection, call recordings, call menus, and more

12- Grasshopper

While Grasshopper is not as feature-rich as others in this list, it still is a great alternative to 8×8. It provides extensions to each employee or department in your organization, transcribes voicemails, and 24/7 automated attendants that interact with your customers outside the business hours. 

Highlights:

  • Take calls from multiple people at the same time on the same number. 
  • Transfer ongoing calls to another number when needed. 
  • Analyze your agents’ performance with detailed call reports. 
  • Provide quick updates to customers with business texting. 

Pricing

Solo ($26/month billed annually)

Partner ($44/month billed annually)

Small Business ($80/month billed annually)

1 phone number and 3 extensions

3 phone numbers and 6 extensions

5 phone numbers and unlimited extensions

13- Mitel 

Awarded as the best business tool of 2019 by Newsweek, Mitel is one of the top 8×8 competitors. Built on Google Cloud, Mitel combines all your communications and collaboration needs into a single solution. 

Highlights: 

  • Unlimited minutes per month on all plans. 
  • On-demand call recording to coach call center agents and improve their efficiency. 
  • Multi-party audio, video, and web (desktop sharing) conferencing. 

Pricing:

Essentials ($20.99/user/month)

Premier ($26.59/user/month)

Elite ($38.49/user/month)

PBX features, collaboration, conferencing, instant messaging, mobile apps, an admin portal, and more

Everything in essentials plus CRM integration, voicemail transcription, call recording, and more

Everything in premier plus archiving and operator

14- Phone.com

Phone.com is a modern VoIP solution for entrepreneurs and growing businesses. From voice and text messaging to video conferencing, Phone.com has all the features you need to run your support and sales team successfully. 

Highlights:

  • Route incoming calls to one or many phone numbers based on the day and time of the call. 
  • Its call screening feature tells you which number was dialed with an audio message along with caller ID info. 
  • Greet your customer with the help of a voice tag (that helps customers choose the right option based on their issue). 

Pricing:

Base Account ($12.99/month)

Plus Account ($19.99/month)

Unlimited Extension ($29.99/month)

300 monthly minutes, 2000 text messages, 1 local or toll-free number, and more

500 monthly minutes, 3000 text messages, 1 local or toll-free number, premium hold music, and more

Unlimited monthly minutes, 1 local or toll-free number, premium hold music, voicemail to text, video meeting host, and more

15- Intulse

What makes Intulse a great alternative to 8×8 is its flexibility to grow and change with your business. You can increase or decrease your extensions from one to 1,000 any time you want. 

Highlights:

  • Its mobile app helps you stay on top of your business all the time. 
  • Multi-way and conference capabilities give your team the power to connect with each other. 
  • Create customized greetings and IVR menus to pass crucial information to your customers while they wait in line. 
  • Allow your callers to dial by name or extension to reach the agent they have previously interacted with. 

Pricing:

Intulse has not made its pricing public. You will have to contact the company to get a quote. 

16- Intermedia

Intermedia combines voice, chat, and email queues into a single omnichannel experience, enabling you to offer the best possible customer service. It also provides real-time insights to boost agent-customer interactions. 

Highlights:

  • IVR to help customers with straight-forward concerns like checking their account balance or status of their request. 
  • Omni-channel routing to reach the right agent based on skills and idle time. 
  • Real-time dashboards to monitor live activity and agents’ performance.
  • Send outbound voice, SMS, and email notifications so you can contact customers using their preferred mode of communication.

Pricing:

Intermedia has not made its pricing public. You will have to contact the company for a custom quote.

17- 1-VoIP

1-VoIP was built with the aim of retaining customers based on excellent service and support. All the services offered by 1-VoIP are contract-free, and they offer a 99.9999% uptime SLA (service level agreement).

Highlights: 

  • Extension to extension calling to streamline internal communication. 
  • Call parking feature to transfer the call to a designated “parking lot” extension where any free agent can take the call. 
  • Custom announcements to keep your callers informed about your latest offerings. 

Pricing:

Business VoIP (starting from $14.97)

Digital call forward, music on hold, extension transfer, call recording, hours of operation, virtual fax, and more. 

8X8 CLOUD CALL CENTER ALTERNATIVE – CALLHIPPO

CallHippo

8x8-call-center

PlansBronze - $14, Silver - $24, Platinum - $35*, Enterprise- Customized SolutionsPricing available by quote. Contact 8×8 directly to request a quote.
Price SchemeMonthly payment | Annual SubscriptionQuote-based
Product InfoCallHippo.com provides you with ultimate solution adhering to all your business requirements associated with Phone Support Systems.A communications platform based on the cloud, 8x8 offers Call Center business solutions.
Features
  • Automatic Call Distribution
  • IVR System
  • Custom Messages
  • Call Recording
  • Forward to Cellphones
  • Voice Mail
  • Working Hours Per User
  • Contact Management
  • Shared Contacts
  • Email Support
  • Priority Email
  • Free Calling Credits
  • Call from Any Number
  • Ring All Devices
  • Office/Number Opening Hours
  • Call Hold
  • Call Hold With Custom Music
  • Call Mute
  • Click to Call
  • Voicemail in Email
  • Voicemail Custom Greeting
  • Custom Integration
  • Call Notifications
  • Android App
  • iOS app
  • Outbound Caller ID
  • International Numbers
  • 3-Digit Editable Extension
  • Call Conference
  • Call Barging
  • Call transfer
  • On Call Notes
  • Call Reminder
  • Analytics
  • Concurrent Calls
  • Global connect
  • Dynamic Number insertion
  • Auto-switch numbers
  • Auto Attendant
  • Extension Dialing
  • Hosted PBX
  • Music on Hold
  • Ring Groups
  • Directory Assistance
  • Number Porting
  • Instant Messaging
  • Presence
  • Conference Bridge
  • Call Recording
  • Online Meetings
  • Contacts Integration
  • Business SMS
  • Call Forwarding
  • Caller ID
  • Caller ID Blocking
  • Call Waiting
  • Call Transfers
  • Call Park
  • Direct Phone Number
  • Voicemail
  • Voicemail to Email
  • Skills-based Routing
  • IVR
  • Customer SupportPhone, Live Support, Ticket, TrainingPhone, Ticket, Live Support, Training
    Types of CustomersSmall Business | Large Enterprises | Medium BusinessSmall Business | Large Enterprises | Medium Business | Freelancers
    OS SupportedWindows, Mac, Web-based, Android, iOSWeb-based, Android, iOS

    * 8×8 and the 8×8 logo are registered trademarks of the 8×8. CallHippo is not associated with 8×8 in any way, and its trademark is only used here for comparative purposes.

    Declaration: All of the information is true as per best of our knowledge

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    Nishita

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    Last updated: January 6, 2021

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