Progressive Dialer
Automate call center outbound calling with CallHippo's Progressive Dialer. Increase deal closures and connect with more prospects.
- Automatically dial the next number
- Improve agent productivity and focus
- Reduce downtime between calls
- Increase successful call connections
What Is A Progressive Dialer?
A progressive dialer software is a phone system used in call centers. It automatically dials the next number in a list once an agent becomes available. This ensures that agents spend more time talking to customers and less time dialing. It improves efficiency and productivity by managing call flow smoothly.
Benefits Of Progressive Dialer
Higher Contact Rates
Reach more prospects and customers, increasing the chances of successful connections.
Real-Time Analytics
Gain insights into call metrics instantly, allowing for quick adjustments and performance improvements.
Better Call Management
Calls are organized and prioritized, ensuring timely responses and efficient call handling.
Improved Lead Management
Easily track and manage leads, optimizing the sales process and increasing conversion rates.
Enhanced Data Accuracy
Reduce errors in dialing and data entry, ensuring accurate information for every call made.
Optimized Call Routing
Direct calls to the most appropriate agent or department, improving customer satisfaction and resolution times.
Integrate with Your Preferred Apps
Integrate all the necessary tools from the CallHippo App Marketplace to further streamline your communication processes.
Key Features of Progressive Dialer Software
Call Monitoring
Call monitoring refers to the process of listening to a representative’s calls with the objective of improving the quality of communication and customer service.
Smart Switch
Enhance call connectivity with seamless provider toggling. Ensure optimal pickup rates for exceptional customer experiences.
Global Connect
Reach global customers efficiently. Maximize call pickup rates while respecting time zones for increased conversions.
Smart Call Forwarding
Stay accessible with automatic call redirection. Never miss important calls, ensuring responsiveness to customers anytime, anywhere.
Call Transfer
Provide seamless service by directing calls to the right agent or department. Reduce resolution time and improve customer satisfaction.
Call Conference
Facilitate collaboration with virtual audio meetings. Enhance teamwork and decision-making efficiency with multiple participants.
Call Queuing Software
A Call Queue places incoming call in a line when the agent is busy attending other customers.
Call Barging
Call Barging is when a supervisor who is silently monitoring the call decides to enter the conference bridge.
Call Recording
Record call on each of your numbers to better monitor your performance as a team.
Voice Mail
Receive voicemails by email in your inbox. Play them directly from your email.
Call Analytics
Detect emotions in conversations. Empower teams to improve communication and enhance customer relationships effectively.
Call Hold Audio
On Hold Music from CallHippo is a great way to keep your callers happy and engaged while on hold or upload your own custom music.
Pricing
AI-Optimized for Bulk Calling in Sales, Support, and Call Center Teams
Basic
- Unlimited Users (Pay only for number)
- Click To Dial
- AI Global ConnectIdentify phone number's timezone before a call
- TeamsAssign teams to handle calls in sequence
- Voicemail
- SMS (Text messages) & MMSSMS pricing will be applicable.
Bronze
- Everything in Basic +
- 1 Free Phone Number1 Phone number free with each user. 1 number can be assigned to multiple users to make and receive calls.
- Smart Dashboard
- Paid Call RecordingAdditional charges of $0.005/min are applicable.
- Multiple Integrations
- User Rights
- Chat Support
- Everything in Bronze +
- Live Call
- Role-based Access Control
- Free Call Recordings
- Pause-Resume Recording
- After Call Work
- Call Dispositions
Platinum
- Everything in Silver +
- Auto Dialer (Power, Predictive & Speed to Dial)
- Unlimited QA Users
- Voice Broadcasting
- AI Intelligent Reports / AnalyticsSmart reports that summarize user & call activity.
- Single Sign On (SSO)Securely log into multiple apps with one set of credentials.
- AI Smart DID Routing
- Hide Number From Agent
Ideal for Businesses Seeking AI-Enhanced Customer Support Solutions
Basic
- Unlimited Users (Pay only for numbers)
- Click To Dial
- AI Global Connect
- Teams
- Voicemail
- SMS (Text messages) & MMS
Starter
- Everything in Basic +
- Unlimited calling minutes within US/CADFair usage policy apply.
- 100 SMS (Text Messages)Standard A2P charges apply.
- 1 Free Phone NumberToll-free number not included.
- Basic Report Analytics
- Everything in Starter +
- Unlimited calling minutes within US/CADFair usage policy apply.
- 500 SMS (Text Messages)Standard A2P charges apply.
- Call Recordings
- AI Intelligent Reports / AnalyticsSmart reports that summarize user & call activity.
- After Call Work
Ultimate
- Everything in Professional +
- Unlimited calling minutes within US/CADFair usage policy apply.
- 1000 SMS (Text Messages)Standard A2P charges apply.
- Unlimited QA Users
- Dedicated Account Manager
- Custom Integrations
- Single Sign On (SSO)Securely log into multiple apps with one set of credentials.
Frequently Asked Question
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By automating dialing, you can reduce downtime between calls, allowing agents to focus on engaging with prospects for better outcomes.
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CallHippo provides features like Sentiment Analysis, Topic Extraction, Talk-to-Listen Ratio, and Call Performance Rating to improve communication effectiveness and customer satisfaction.
Automatically dial from a list to reduce manual work and increase the number of outbound calls.
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