QA Agent

Leverage human expertise for call auditing to analyze interactions, provide targeted feedback, and drive continuous improvement in your contact center operations.
Completely free to use.

Accelerate agent growth with personalized feedback
Identify and replicate successful call strategies
Ensure brand consistency across all customer interactions
Streamline QA processes with centralized call access

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What is a QA Agent?

A QA Agent is an exclusive, free role for CallHippo users. It allows team members to audit call recordings and logs to ensure service standards are met, provide feedback, and improve agent performance.

Identify and Resolve Call Quality Issues Quickly

Monitor script adherence accurately by reviewing calls
Flag compliance violations before they become issues
Correct miscommunication immediately after calls
Prevent repeat mistakes with quick agent feedback
Identify knowledge gaps for targeted training

Turn Every Call into a Learning Opportunity

Extract best practices from top-performing calls
Create a library of real call examples for training
Develop tailored coaching plans based on actual interactions
Quantify improvement with before-and-after call comparisons
Share successful customer handling techniques across teams

Turn every call into learning opportunity

Our Other Powerful Features

Call Monitoring

Monitor live calls as they happen to ensure quality and provide immediate feedback to agents.

Smart Switch

Seamlessly switch between multiple telephony providers before a call, and you’ll never face call connectivity issues again.

Global Connect

Determine the optimal time to reach out to your international clients to increase your call pick-up rates.

Smart Call Forwarding

Enable users to route calls to multiple devices so they stay accessible even when they’re away from their desks.

Call Transfer

Easily redirect an active call from your line to a colleague so the caller gets the right assistance.

Call Conference

Host discussions with multiple stakeholders simultaneously to drive decisions and accelerate deal closures.

Call Queuing Software

Organize incoming calls into a queue when agents are occupied so every caller is attended to in turn.

Call Barging

Step into ongoing calls to guide agents or take control when needed to enhance customer service.

Call Recording

Capture and save calls across your lines to track team performance and improve training programs.

Voicemail

Receive voicemails directly in your email inbox and listen and respond to important calls without delay.

Call Analytics

View real-time dashboards with key metrics to quickly make informed, data-driven decisions.

Call Hold Audio

Choose from CallHippo’s On Hold Music or upload your own to keep callers entertained while they wait.

Pricing

Calling
1 Free Phone Number
Get a dedicated standard phone number for each team member at no extra cost. Share numbers across multiple users for collaborative calling.
Voicemail
Click to Dial
Business Hours
Define operating hours for each number to route calls appropriately.
Messaging
SMS (Text messages) & MMS
WhatsApp Business API
Platform
2FA
Add an extra security layer by requiring a verification code in addition to your password.
Desktop & Mobile Apps

Everything in Basic + Telephony

Calling
Unlimited Minutes (Includes Both Landline & Mobile Calling)
Shared pool of free calling minutes for your entire team. Valid for manual dialing to standard US/Canada numbers only.
Forward to Device
Automatically route incoming calls to your mobile or alternative device to never miss calls.
Ring All Devices
Ring simultaneously on all your logged-in devices (desktop, mobile, browser) for every call.
AI Global Connect
View caller's timezone before dialing to reach contacts at optimal times.
Country Blocking
Restrict outbound calls to specific countries to prevent unauthorized international dialing.
Messaging
100 SMS (Text Messages)
Standard A2P charges apply.
SMS Templates
Create and save message templates for one-click texting with consistent communication.
Free Omnichannel Inbox
Analytics
Basic Report Analytics
Call Logs (1 month)
Access detailed records of all calls including duration, outcome, recordings, and participant information.
Audit Logs
Track all account changes and user actions for security, compliance, and accountability.
Integrations
Z
Zapier

S
Slack

W
Webhook
50+

Popular

Everything in Starter +

Calling
Unlimited Minutes (Includes Both Landline & Mobile Calling)
Shared pool of free calling minutes for your entire team. Valid for manual dialing to standard US/Canada numbers only.
Call Recordings
Record and store calls for quality monitoring, training, and compliance.
Multilingual IVR
Offer IVR menu options in multiple languages to serve diverse customer bases.
Call Distribution (Cascading)
Route calls to agents in a priority sequence until someone answers.
Custom Greetings
Upload personalized welcome messages for callers to hear when they reach your number.
Messaging
500 SMS (Text Messages)
Standard A2P charges apply.
Analytics
Reports / Analytics
Get detailed insights and summarized analytics on team's calling performance.
AI Voicemail Transcription
Automatically convert voicemail audio to text for faster message review.
Call Logs (Lifetime)
Role Based Access Control
Assign specific roles with tailored permissions to control what each user can view and manage.
Integrations
H
HubSpot

S
Salesforce

P
Pipedrive

Z
Zoho
50+

Everything in Professional +

Calling
Smart DID Routing
Automatically routes calls to the best available agent based on real-time data.
Multilevel IVR
Create multi-step phone menus to route callers to the right department or person automatically.
Call Blocking
Block unwanted callers and spam numbers to keep your team focused on quality conversations.
Holiday Routing
Configure special call handling and greetings for holidays and non-business days.
CRM-Based VIP Routing
Route calls automatically to the correct contact/lead owner based on CRM information.
Messaging
1000 SMS (Text Messages)
Standard A2P charges apply.
Enterprise
Single Sign-On (SSO)
Log in once to access CallHippo and all integrated tools with your company credentials.
Custom Integrations
Build advanced integrations with your systems—add click-to-call anywhere, sync call data with custom logic, and create workflows specific to your business.
Dedicated Account Manager
Resolve account queries efficiently with dedicated account manager.
Personalized Onboarding
Experience personalized onboarding for a tailored start.
24×7 & Phone Support
Integrations
H
HubSpot

S
Salesforce

Z
Zoho

Z
Zendesk
50+

See full comparison

Enhance Call Quality and Agent Performance

Equip your QA team to review every interaction efficiently using CallHippo's core QA features.

Call Recording

Access and replay complete call audio to assess agent performance and customer interactions in detail. Use timestamps to jump to specific parts of conversations for targeted review.

Call Logs

Review comprehensive records of all calls, including duration, time, and basic outcome, for a quick overview of agent activity. Filter logs by date, agent, or call outcome to focus on specific performance areas.