QA Agent
Leverage human expertise for call auditing to analyze interactions, provide targeted feedback, and drive continuous improvement in your contact center operations. Completely free to use.
- Accelerate agent growth with personalized feedback
- Identify and replicate successful call strategies
- Ensure brand consistency across all customer interactions
- Streamline QA processes with centralized call access
What is a QA Agent?
A QA Agent is an exclusive, free role for CallHippo users. It allows team members to audit call recordings and logs to ensure service standards are met, provide feedback, and improve agent performance.
Identify and Resolve Call Quality Issues Quickly
- Monitor script adherence accurately by reviewing calls
- Flag compliance violations before they become issues
- Correct miscommunication immediately after calls
- Prevent repeat mistakes with quick agent feedback
- Identify knowledge gaps for targeted training
Turn Every Call into a Learning Opportunity
- Extract best practices from top-performing calls
- Create a library of real call examples for training
- Develop tailored coaching plans based on actual interactions
- Quantify improvement with before-and-after call comparisons
- Share successful customer handling techniques across teams
Our Other Powerful Features
Call Monitoring
Monitor live calls as they happen to ensure quality and provide immediate feedback to agents.
Smart Switch
Seamlessly switch between multiple telephony providers before a call, and you’ll never face call connectivity issues again.
Global Connect
Determine the optimal time to reach out to your international clients to increase your call pick-up rates.
Smart Call Forwarding
Enable users to route calls to multiple devices so they stay accessible even when they’re away from their desks.
Call Transfer
Easily redirect an active call from your line to a colleague so the caller gets the right assistance.
Call Conference
Host discussions with multiple stakeholders simultaneously to drive decisions and accelerate deal closures.
Call Queuing Software
Organize incoming calls into a queue when agents are occupied so every caller is attended to in turn.
Call Barging
Step into ongoing calls to guide agents or take control when needed to enhance customer service.
Call Recording
Capture and save calls across your lines to track team performance and improve training programs.
Voicemail
Receive voicemails directly in your email inbox and listen and respond to important calls without delay.
Call Analytics
View real-time dashboards with key metrics to quickly make informed, data-driven decisions.
Call Hold Audio
Choose from CallHippo’s On Hold Music or upload your own to keep callers entertained while they wait.
Pricing
AI-Optimized for Bulk Calling in Sales, Support, and Call Center Teams
Basic
- Unlimited Users (Pay only for number)
- Click To Dial
- AI Global ConnectIdentify phone number's timezone before a call
- TeamsAssign teams to handle calls in sequence
- Voicemail
- SMS (Text messages) & MMSSMS pricing will be applicable.
Bronze
- Everything in Basic +
- 1 Free Phone Number1 Phone number free with each user. 1 number can be assigned to multiple users to make and receive calls.
- Smart Dashboard
- Paid Call RecordingAdditional charges of $0.005/min are applicable.
- Multiple Integrations
- User Rights
- Chat Support
- Everything in Bronze +
- Live Call
- Role-based Access Control
- Free Call Recordings
- Pause-Resume Recording
- After Call Work
- Call Dispositions
Platinum
- Everything in Silver +
- Auto Dialer (Power, Predictive & Speed to Dial)
- Unlimited QA Users
- Voice Broadcasting
- AI Intelligent Reports / AnalyticsSmart reports that summarize user & call activity.
- Single Sign On (SSO)Securely log into multiple apps with one set of credentials.
- AI Smart DID Routing
- Hide Number From Agent
Ideal for Businesses Seeking AI-Enhanced Customer Support Solutions
Basic
- Unlimited Users (Pay only for numbers)
- Click To Dial
- AI Global Connect
- Teams
- Voicemail
- SMS (Text messages) & MMS
Starter
- Everything in Basic +
- Unlimited calling minutes within US/CADFair usage policy apply.
- 100 SMS (Text Messages)Standard A2P charges apply.
- 1 Free Phone NumberToll-free number not included.
- Basic Report Analytics
- Everything in Starter +
- Unlimited calling minutes within US/CADFair usage policy apply.
- 500 SMS (Text Messages)Standard A2P charges apply.
- Call Recordings
- AI Intelligent Reports / AnalyticsSmart reports that summarize user & call activity.
- After Call Work
Ultimate
- Everything in Professional +
- Unlimited calling minutes within US/CADFair usage policy apply.
- 1000 SMS (Text Messages)Standard A2P charges apply.
- Unlimited QA Users
- Dedicated Account Manager
- Custom Integrations
- Single Sign On (SSO)Securely log into multiple apps with one set of credentials.
Enhance Call Quality and Agent Performance
Equip your QA team to review every interaction efficiently using CallHippo's core QA features.
Call Recording
Access and replay complete call audio to assess agent performance and customer interactions in detail. Use timestamps to jump to specific parts of conversations for targeted review.
Call Logs
Review comprehensive records of all calls, including duration, time, and basic outcome, for a quick overview of agent activity. Filter logs by date, agent, or call outcome to focus on specific performance areas.
Integrate with Your Preferred Apps
Integrate all the necessary tools from the CallHippo App Marketplace to further streamline your communication processes.
Analyze calls, provide targeted feedback, and replicate successful strategies to improve overall service quality and customer satisfaction.
Start Free Trial