QA Agent
Leverage human expertise for call auditing to analyze interactions, provide targeted feedback, and drive continuous improvement in your contact center operations. Completely free to use.
- Accelerate agent growth with personalized feedback
- Identify and replicate successful call strategies
- Ensure brand consistency across all customer interactions
- Streamline QA processes with centralized call access
What is a QA Agent?
A QA Agent is an exclusive, free role for CallHippo users. It allows team members to audit call recordings and logs to ensure service standards are met, provide feedback, and improve agent performance.
Identify and Resolve Call Quality Issues Quickly
- Monitor script adherence accurately by reviewing calls
- Flag compliance violations before they become issues
- Correct miscommunication immediately after calls
- Prevent repeat mistakes with quick agent feedback
- Identify knowledge gaps for targeted training
Turn Every Call into a Learning Opportunity
- Extract best practices from top-performing calls
- Create a library of real call examples for training
- Develop tailored coaching plans based on actual interactions
- Quantify improvement with before-and-after call comparisons
- Share successful customer handling techniques across teams
Our Other Powerful Features
Call Monitoring
Monitor live calls as they happen to ensure quality and provide immediate feedback to agents.
Smart Switch
Seamlessly switch between multiple telephony providers before a call, and you’ll never face call connectivity issues again.
Global Connect
Determine the optimal time to reach out to your international clients to increase your call pick-up rates.
Smart Call Forwarding
Enable users to route calls to multiple devices so they stay accessible even when they’re away from their desks.
Call Transfer
Easily redirect an active call from your line to a colleague so the caller gets the right assistance.
Call Conference
Host discussions with multiple stakeholders simultaneously to drive decisions and accelerate deal closures.
Call Queuing Software
Organize incoming calls into a queue when agents are occupied so every caller is attended to in turn.
Call Barging
Step into ongoing calls to guide agents or take control when needed to enhance customer service.
Call Recording
Capture and save calls across your lines to track team performance and improve training programs.
Voicemail
Receive voicemails directly in your email inbox and listen and respond to important calls without delay.
Call Analytics
View real-time dashboards with key metrics to quickly make informed, data-driven decisions.
Call Hold Audio
Choose from CallHippo’s On Hold Music or upload your own to keep callers entertained while they wait.
Pricing
Ideal for Bulk Calling for Sales, Support and Call Center Teams
Bronze
- Free Number1 standard number free with each user. 1 number can be assigned to multiple users to make and receive calls.
- Voicemail
- Shared Inbox
- Skill Based Call Routing
- Webhook
- Paid Call RecordingAdditional charges $0.005/min applicable
- Target Vs Achievement
- Campaign Management
- Everything in Bronze +
- Role based access control
- Free Call Recording
- IVR
- Live Call
- Call Queuing
- User Working Hours
- Call Reminder
- After Call Work
- Call Cascading
- Holiday Routing
- Feedback for Calls
- Gamification
- Call Tagging
- Pause-Resume Recording
Platinum
- Everything in Silver +
- Power Dialer
- Predictive Dialer
- Speed to Dial
- Voice Broadcasting
- Multi-level IVR
- Multiple Level Call Transfer
- Conference Calling
- Call Barging
- Route to External Number
- Forward to Multiple DeviceForward Calls to Multiple Devices. Call forwarding charges are applicable.
- Single Sign On (SSO)Allows users to log in to multiple applications securely using a single set of credentials.
- DID Group
- Call Whisper
- Intelligent Reports/Analytics
- Reports via Email
- Automatic Machine Detection
- Compliance Call Recording
- Google Drive, AWS S3 Integration
- Embedded Dialer Integration
- Smart DID Routing
- Auto Rotate
Ideal for Businesses to support their Customers and not for Bulk Calling
Starter
- Unlimited calling minutes within US/CADFair usage policy apply.
- 1 Standard Number FreeExcludes toll-free numbers.
- Multi Lingual IVR
- 2FA
- User Working Hours
- Business Hours
- Ring All Devices
- 1-year Call Records
- Basic Report Analytics
- Forward-to-deviceForward calls to your device- charges apply. Use CallHippo to avoid them!
- Shared Inbox
- Feedback for Calls
- Everything in Starter +
- Unlimited calling minutes within US/CADFair usage policy apply.
- Call Recordings
- Intelligent Reports/Analytics
- Country Blocking
- Call Tagging
- Email notification for Voicemail
- Reports Via Email
- Call Notes & Ratings
- Lifetime Call Records
- Role based access control
- IVR
- Live Call
- Call Reminder
- After Call Work
- Holiday Routing
- Gamification
- Pause-Resume Recording
Ultimate
- Everything in Professional +
- Unlimited calling minutes within US/CADFair usage policy apply.
- Call Blocking
- Call Cascading
- Custom Greetings
- Audit Logs
- Webhook
- Dedicated Account Manager
- Personalized Onboarding
- Phone Support
- 24*7 Support
- Advanced Integrations
- Custom Integrations
- Annual Business Review
- Auto Rotate
- Multi-level IVR
- Multiple Level Call Transfer
- Conference Calling
- Call Barging
- Single Sign On
- DID Group
- Call Whisper
- Compliance Call Recording
- Embedded Dialer Integration
- Smart DID Routing
Enhance Call Quality and Agent Performance
Equip your QA team to review every interaction efficiently using CallHippo's core QA features.
Call Recording
Access and replay complete call audio to assess agent performance and customer interactions in detail. Use timestamps to jump to specific parts of conversations for targeted review.
Call Logs
Review comprehensive records of all calls, including duration, time, and basic outcome, for a quick overview of agent activity. Filter logs by date, agent, or call outcome to focus on specific performance areas.
Integrate with Your Preferred Apps
Integrate all the necessary tools from the CallHippo App Marketplace to further streamline your communication processes.
Analyze calls, provide targeted feedback, and replicate successful strategies to improve overall service quality and customer satisfaction.
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