QA Agent

Leverage human expertise for call auditing to analyze interactions, provide targeted feedback, and drive continuous improvement in your contact center operations.
Completely free to use.

Accelerate agent growth with personalized feedback
Identify and replicate successful call strategies
Ensure brand consistency across all customer interactions
Streamline QA processes with centralized call access

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What is a QA Agent?

A QA Agent is an exclusive, free role for CallHippo users. It allows team members to audit call recordings and logs to ensure service standards are met, provide feedback, and improve agent performance.

Identify and Resolve Call Quality Issues Quickly

Monitor script adherence accurately by reviewing calls
Flag compliance violations before they become issues
Correct miscommunication immediately after calls
Prevent repeat mistakes with quick agent feedback
Identify knowledge gaps for targeted training

Turn Every Call into a Learning Opportunity

Extract best practices from top-performing calls
Create a library of real call examples for training
Develop tailored coaching plans based on actual interactions
Quantify improvement with before-and-after call comparisons
Share successful customer handling techniques across teams

Turn every call into learning opportunity

Our Other Powerful Features

Call Monitoring

Monitor live calls as they happen to ensure quality and provide immediate feedback to agents.

Smart Switch

Seamlessly switch between multiple telephony providers before a call, and you’ll never face call connectivity issues again.

Global Connect

Determine the optimal time to reach out to your international clients to increase your call pick-up rates.

Smart Call Forwarding

Enable users to route calls to multiple devices so they stay accessible even when they’re away from their desks.

Call Transfer

Easily redirect an active call from your line to a colleague so the caller gets the right assistance.

Call Conference

Host discussions with multiple stakeholders simultaneously to drive decisions and accelerate deal closures.

Call Queuing Software

Organize incoming calls into a queue when agents are occupied so every caller is attended to in turn.

Call Barging

Step into ongoing calls to guide agents or take control when needed to enhance customer service.

Call Recording

Capture and save calls across your lines to track team performance and improve training programs.

Voicemail

Receive voicemails directly in your email inbox and listen and respond to important calls without delay.

Call Analytics

View real-time dashboards with key metrics to quickly make informed, data-driven decisions.

Call Hold Audio

Choose from CallHippo’s On Hold Music or upload your own to keep callers entertained while they wait.

Pricing

Office Phone System Call Center Solution

AI-Optimized for Bulk Calling in Sales, Support, and Call Center Teams

Per user/Month

For Startups

Unlimited Users (Pay only for number)
Click To Dial
AI Global Connect
Identify phone number's timezone before a call
Teams
Assign teams to handle calls in sequence
Voicemail
SMS (Text messages) & MMS
SMS pricing will be applicable.

$16