Introducing CallHippo AI Voicebot to Automate Your Business Conversations and Close More Deals. Learn More

QA Agent

Leverage human expertise for call auditing to analyze interactions, provide targeted feedback, and drive continuous improvement in your contact center operations.
Completely free to use.

  • Accelerate agent growth with personalized feedback
  • Identify and replicate successful call strategies
  • Ensure brand consistency across all customer interactions
  • Streamline QA processes with centralized call access
QA Agent

What is a QA Agent?

A QA Agent is an exclusive, free role for CallHippo users. It allows team members to audit call recordings and logs to ensure service standards are met, provide feedback, and improve agent performance.

Identify and resolve call quality issues quickly

Identify and Resolve Call Quality Issues Quickly

  • Monitor script adherence accurately by reviewing calls
  • Flag compliance violations before they become issues
  • Correct miscommunication immediately after calls
  • Prevent repeat mistakes with quick agent feedback
  • Identify knowledge gaps for targeted training

Turn Every Call into a Learning Opportunity

  • Extract best practices from top-performing calls
  • Create a library of real call examples for training
  • Develop tailored coaching plans based on actual interactions
  • Quantify improvement with before-and-after call comparisons
  • Share successful customer handling techniques across teams
Turn every call into learning opportunity

Our Other Powerful Features

Call Monitoring

Call Monitoring

Monitor live calls as they happen to ensure quality and provide immediate feedback to agents.

Smart Switch

Smart Switch

Seamlessly switch between multiple telephony providers before a call, and you’ll never face call connectivity issues again.

Call Transfer

Global Connect

Determine the optimal time to reach out to your international clients to increase your call pick-up rates.

Smart Call Forwarding

Smart Call Forwarding

Enable users to route calls to multiple devices so they stay accessible even when they’re away from their desks.

Call Transfer

Call Transfer

Easily redirect an active call from your line to a colleague so the caller gets the right assistance.

Call Conference

Call Conference

Host discussions with multiple stakeholders simultaneously to drive decisions and accelerate deal closures.

Call Queuing Software

Call Queuing Software

Organize incoming calls into a queue when agents are occupied so every caller is attended to in turn.

Call Barging

Call Barging

Step into ongoing calls to guide agents or take control when needed to enhance customer service.

Call Recording

Call Recording

Capture and save calls across your lines to track team performance and improve training programs.

Voice Mail

Voicemail

Receive voicemails directly in your email inbox and listen and respond to important calls without delay.

Call Analytics

Call Analytics

View real-time dashboards with key metrics to quickly make informed, data-driven decisions.

Call Hold Audio

Call Hold Audio

Choose from CallHippo’s On Hold Music or upload your own to keep callers entertained while they wait.

Pricing

AI-Optimized for Bulk Calling in Sales, Support, and Call Center Teams
Basic
$0
Per user/Month
Sign Up Now

For Startups

  • Unlimited Users (Pay only for number)
  • Click To Dial
  • AI Global Connect
    Identify phone number's timezone before a call
  • Teams
    Assign teams to handle calls in sequence
  • Voicemail
  • SMS (Text messages) & MMS
    SMS pricing will be applicable.
Bronze
$16
Per user/month billed annually
10 Day Free Trial

Ideal For Small Team

  • Everything in Basic +
  • 1 Free Phone Number
    1 Phone number free with each user. 1 number can be assigned to multiple users to make and receive calls.
  • Smart Dashboard
  • Paid Call Recording
    Additional charges of $0.005/min are applicable.
  • Multiple Integrations
  • User Rights
  • Chat Support
Silver
$24
Per user/month billed annually
10 Day Free Trial

For Fast Growing Team

  • Everything in Bronze +
  • Live Call
  • Role-based Access Control
  • Free Call Recordings
  • Pause-Resume Recording
  • After Call Work
  • Call Dispositions
Platinum
$40
Per user/month billed annually
10 Day Free Trial

For Larger Team

  • Everything in Silver +
  • Auto Dialer (Power, Predictive & Speed to Dial)
  • Unlimited QA Users
  • Voice Broadcasting
  • AI Intelligent Reports / Analytics
    Smart reports that summarize user & call activity.
  • Single Sign On (SSO)
    Securely log into multiple apps with one set of credentials.
  • AI Smart DID Routing
  • Hide Number From Agent
Ideal for Businesses Seeking AI-Enhanced Customer Support Solutions
Basic
$0
Per user/month billed annually
  • Unlimited Users (Pay only for numbers)
  • Click To Dial
  • AI Global Connect
  • Teams
  • Voicemail
  • SMS (Text messages) & MMS
Starter
$18
Per user/month billed annually
  • Everything in Basic +
  • Unlimited calling minutes within US/CAD
    Fair usage policy apply.
  • 100 SMS (Text Messages)
    Standard A2P charges apply.
  • 1 Free Phone Number
    Toll-free number not included.
  • Basic Report Analytics
Professional
$30
Per user/month billed annually
  • Everything in Starter +
  • Unlimited calling minutes within US/CAD
    Fair usage policy apply.
  • 500 SMS (Text Messages)
    Standard A2P charges apply.
  • Call Recordings
  • AI Intelligent Reports / Analytics
    Smart reports that summarize user & call activity.
  • After Call Work
Ultimate
$42
Per user/month billed annually
  • Everything in Professional +
  • Unlimited calling minutes within US/CAD
    Fair usage policy apply.
  • 1000 SMS (Text Messages)
    Standard A2P charges apply.
  • Unlimited QA Users
  • Dedicated Account Manager
  • Custom Integrations
  • Single Sign On (SSO)
    Securely log into multiple apps with one set of credentials.

Enhance Call Quality and Agent Performance

Equip your QA team to review every interaction efficiently using CallHippo's core QA features.

call recording

Call Recording

Access and replay complete call audio to assess agent performance and customer interactions in detail. Use timestamps to jump to specific parts of conversations for targeted review.

Live Call Monitoring

Call Logs

Review comprehensive records of all calls, including duration, time, and basic outcome, for a quick overview of agent activity. Filter logs by date, agent, or call outcome to focus on specific performance areas.

Whisper Coaching

Integrate with Your Preferred Apps

Integrate all the necessary tools from the CallHippo App Marketplace to further streamline your communication processes.

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Enhance Customer Service Quality with QA Agent Feature

Analyze calls, provide targeted feedback, and replicate successful strategies to improve overall service quality and customer satisfaction.

Start Free Trial
Start Free Trial