Call Forwarding Service
Never miss important calls with online call forwarding. Redirect incoming calls to any device, ensuring you’re always available for your customers.
- Redirect incoming calls to another phone number
- Ensure accessibility and responsiveness across devices
- Enable seamless call management with advanced features
- Improve communication flexibility and convenience
What Is Call Forwarding?
The call forwarding feature helps elevate customer experience by redirecting incoming calls to a different phone number or device in case the primary number is busy, switched off, out of coverage, or away. The best thing is that you can forward calls to a number or series of numbers without letting the caller know what’s happening in the background.
Benefits of Call Forwarding Service
Delight your customers by being available for them 24/7, and elevate your customer service quality to new highs. Here are the important benefits of the call forwarding app!
All-round availability
Call forwarding helps ensure that your customer support team is available round-the-clock. Never miss important calls even when the primary recipient is not available.
Elevates customer service
With call forwarding, your customers feel heard always, and their questions are answered then and there. This enhances customer satisfaction, and their trust in your service and abilities improves.
Professional image
As call forwarding helps businesses offer instant resolution of customer queries, it becomes a demonstration of customer commitment. This, in turn, adds a professional image to your business.
Maintain privacy
With the call forwarding service, you can redirect your business calls to your personal number without explicitly revealing it. This way, you can stay on top of customer calls without jeopardizing your privacy.
Increased flexibility
Online call forwarding helps forward your incoming calls to any number, irrespective of their location. This helps international businesses redirect incoming calls to team members in different time zones.
Work-life balance
If your employees are anticipating calls beyond the standard business hours, they can forward them to an available agent. This helps them draw a line between their personal and professional lives.
How Does Call Forwarding Work?
One of the most novel features of virtual phone systems is the call forwarding. So, what exactly is call forwarding and why does your organization need this service? Well, for starters, call forwarding is one of the outstanding new features in VoIP platforms that can instantly enhance business revenues.
Call forwarding feature allows all incoming calls to be diverted to any other personal or mobile landline or office phone number. For example, Managers can choose to forward calls from their business phone number to their personal landline number to ensure they are available to receive client calls even during off-hours at the worksite.
Most VoIP phone systems bank upon call forwarding feature to promote seamless communication. It is one of the most important new features in VoIP platforms – here are some amazing advantages of the call forwarding feature:
Increases Support Staff Member Availability:
In this competitive era, customers need complete attention from your support team. This means that they want staff members to be available to address their complaints or issues at any time of the day. VoIP phone systems are a useful tool that ensures your important clients can get through to support representatives. Calls can be forwarded to available team members, allowing for immediate service. So, deciding to get a business phone number is a great way to enhance staff availability for precious clients.
Expands Business Presence:
Call forwarding is not just any one of the new features in VoIP tools -it is a revolutionary feature that can exponentially boost your company’s presence. Even if you have a virtual office in any country, call forwarding feature allows your organization to set up multiple local numbers that can be forwarded to the main line. Clients do not have to spend tons of money making expensive international calls as they can just dial a local number with an area code to get connected. So do get a virtual phone system from a credible service provider to establish a business presence in the global market and retain your valued clients in the long run.
Higher Customer Engagement:
A customer is a king nowadays, and companies are focusing on customer-centric strategies to maintain their target audience. Call forwarding is a novel feature that can keep clients continuously engaged with your organization as it facilitates seamless two-way communication. Phone calls can be forwarded depending on the shifts of employees, and can also be easily integrated with CRM software for better personalized attention. Your customers never have to worry about not being able to reach support representatives – they can express their problems instantly and receive superior quality support from your team members. So, getting an office phone number is a sure shot way to keep your customer rankings and satisfaction levels super high!
Better Mobility:
We live in a globalized world, and our employees can’t be restricted to their office cubicle all the time. Communication cannot stop while team members are traveling or out of the office premises. Call forwarding feature promotes better mobility and is the ideal solution for organizations where team members frequently travel for work. Business phone numbers allow employees to travel, attend conferences or field visits, and stay connected to vital business communication. All that is required is a working internet connection, and virtual phone systems keep your workforce connected, even on the move!
Integrate with Your Preferred Apps
Integrate all the necessary tools from the CallHippo App Marketplace to further streamline your communication processes.
Pricing
- Unlimited Minutes (Includes Both Landline & Mobile Calling)
Free minutes are shared by all account users. Calling on special and premium numbers are excluded. For manual calls only.
- 1 Free Phone Number
Each user gets one free phone number. A single number can be assigned to multiple users for making and receiving calls.
- Smart Dashboard
- Paid Call Recording
Additional charges of $0.005/min are applicable.
- Multiple Integrations
- User Rights
- Chat Support
- Everything in Bronze +
- Unlimited Minutes (Includes Both Landline & Mobile Calling)
Free minutes are shared by all account users. Calling on special and premium numbers are excluded. For manual calls only.
- Live Call
- Role-based Access Control
- Free Call Recordings
- Pause-Resume Recording
- After Call Work
- Call Dispositions
- Everything in Silver +
- Unlimited Minutes (Includes Both Landline & Mobile Calling)
Free minutes are shared by all account users. Calling on special and premium numbers are excluded. For manual calls only.
- Auto Dialer (Power, Parallel & Speed to Dial)
Telephony extra.
- Unlimited QA Users
- Voice Broadcasting
- AI Reports / Analytics
Smart reports that summarize user & call activity.
- Single Sign On (SSO)
Securely log into multiple apps with one set of credentials.
- AI Smart DID Routing
- Hide Number From Agent
- Free Omnichannel Inbox
- Call & SMS Automation
- AI Chat Agents
- AI Workflows
- CSAT Score
- Free Flow Builder
Talk To Us
- Includes all features from past plans
- Minimum 20 Users
- Unlimited calling to 48 countries
- Customized Add-ons for other countries & SMS
- Power Dialer, Parallel Included
- Speech Analytics Or CallHippo AI included
- Priority Support
1-hour response time guarantees, designated support team oversight, tailored proactive monitoring and 24/7 support.
- Custom Reports
Customised reports for tracking teams KPI's.
- Custom Onboarding
Personalised guidance for feature activation and better usage of core CallHippo features.
- Custom data storage and API usage.
- Developer Support
Need Developer access for support required in software integration.
- Dedicated Account Manager
- Dedicated Compliance Support
Tailored assistance from our Legal and Compliance teams to meet specific cybersecurity and documentation needs.
- Unlimited Users (Pay only for numbers)
- Click To Dial
- AI Global Connect
Identify phone number's timezone before a call
- Teams
Assign teams to handle calls in sequence
- Voicemail
- SMS (Text messages) & MMS
- Everything in Basic + Telephony
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Unlimited Minutes (Includes Both Landline & Mobile Calling)
Free minutes are shared by all account users. Calling on special and premium numbers are excluded.
- 100 SMS (Text Messages)
Standard A2P charges apply.
- 1 Free Phone Number
Toll-free number not included.
- Basic Report Analytics
- Everything in Starter +
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Unlimited Minutes (Includes Both Landline & Mobile Calling)
Free minutes are shared by all account users. Calling on special and premium numbers are excluded.
- 500 SMS (Text Messages)
Standard A2P charges apply.
- Call Recordings
- AI Reports / Analytics
Smart reports that summarize user & call activity.
- Everything in Professional +
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Unlimited Minutes (Includes Both Landline & Mobile Calling)
Free minutes are shared by all account users. Calling on special and premium numbers are excluded.
- 1000 SMS (Text Messages)
Standard A2P charges apply.
- Dedicated Account Manager
- Custom Integrations
- Single Sign On (SSO)
Securely log into multiple apps with one set of credentials.
Frequently Asked Question
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No, call forwarding is integrated with the CallHippo VoIP phone system. You can access the feature for free. If you have not subscribed to the unlimited minutes plan and your consumption goes beyond the free limit, you will be charged based on the incoming and outgoing rates.
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No, not at all! To access the call forwarding feature in the CallHippo phone system, you don’t need any extra hardware or equipment. You should activate the feature while you configure your phone system.
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Call forwarding is usually not free. Most telecom providers charge for forwarded calls, often based on the call's destination. The cost may depend on whether the call is forwarded to a local or international number. Always check with your provider for specific rates.
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No, the caller generally won't know that their call is being forwarded. The call is routed seamlessly without any indication, and the caller will hear the regular ringing tone as if the call is going directly to the original recipient.
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Yes, you can add international numbers as your forwarding number.
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Yes, you can forward incoming calls to any number, including cell phone, landline, or VoIP numbers. By doing so, you can be available to your customers all the while.
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Yes, most telecom providers allow you to set specific rules for call forwarding. You can forward calls based on certain conditions like time of day, specific contacts, or when your phone is busy or unreachable, allowing for greater flexibility in managing incoming calls.
Redirect incoming calls to any device, ensuring you're always available for your customers.
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